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Volga, Member of Preferred Hotels & Resorts

4.0 star property
VIP Access

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Photo gallery for Volga, Member of Preferred Hotels & Resorts

Outdoor pool, free pool cabanas, pool umbrellas
Property video
Front of property
Deluxe Room, 1 Queen Bed | Bathroom | Free toiletries, hair dryer, bathrobes, slippers
50-inch Smart TV with cable channels, TV

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Río Volga 105 Cuauhtemoc, Mexico City, 06500
  • Place, Paseo de la Reforma
    ‪2 min walk‬
  • Place, Angel of Independence Monument
    ‪5 min walk‬
  • Place, U.S. Embassy
    ‪8 min walk‬
  • Airport, Mexico City (MEX-Mexico City Intl.)
    ‪25 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Deluxe Room, 2 Queen Beds

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Living area | 50-inch Smart TV with cable channels, TV

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Suite

Grand Suite | Egyptian cotton sheets, premium bedding, down duvets, in-room safe

Grand Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Living area | 50-inch Smart TV with cable channels, TV

Deluxe Room, 1 Queen Bed

8.0 out of 10
Very good
(4 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Volga, Member of Preferred Hotels & Resorts

An outdoor pool, a restaurant and 3 bars/lounges are available at this smoke-free hotel. Free full breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour health club, a swim-up bar and spa services. Change of towels is available on request
Volga, Member of Preferred Hotels & Resorts offers 50 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature Egyptian cotton sheets, down duvets and premium bedding. 50-inch Smart televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Mexico City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. In-room massages, hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.
During your stay at Volga, Member of Preferred Hotels & Resorts, you're just a quick walk from Paseo de la Reforma. You'll find features such as free breakfast and free WiFi in public areas, plus 3 bars. This property offers pet-friendly amenities, such as food and water bowls.
  • Free full breakfast served daily
  • Free WiFi
  • Drinking and dining options include a restaurant, a swim-up bar and 3 bars/lounges
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Just a 4-minute walk from Paseo de la Reforma and 5 minutes on foot from Angel of Independence Monument
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Volga, Member of Preferred Hotels & Resorts offers its guests an outdoor pool and a 24-hour health club. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. Free breakfast is available daily. WiFi is free in public spaces.

Spa services, multilingual staff, and concierge services are also featured at the business-friendly Volga, Member of Preferred Hotels & Resorts. You'll have access to the outdoor pool at a partner property.

This Mediterranean Mexico City hotel is smoke free.

Guests are served a free full breakfast daily from 7:00 AM to noon.
ELORA – This fine-dining restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Roof Garden – This rooftop bar is located by the pool. Open daily.
Minos Bar – On-site cocktail bar. Reservations are required. Open selected days.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to noon
  • 3 bars/lounges
  • A restaurant
  • A swim-up bar

Restaurants on site

  • ELORA
  • Minos Bar
  • Roof Garden

Things to do

  • 24-hour health club
  • Designer stores
  • Evening entertainment
  • Outdoor pool
  • Outdoor pool (guest access)
  • Wine tasting room
  • Winery release events

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Outdoors

  • Free pool cabanas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 steps to reach entrance
  • Magnifying mirror
  • No lift
  • Smooth flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • 2 buildings
  • 8 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Built in 2023
  • Locally-owned and organised tours and activities
  • Mediterranean architecture
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 52.20 per pet (varies based on length of stay), plus a deposit of USD 200 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 12 years old or younger stays free per registered adult when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 265 per day
  • A damage deposit of USD 270 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 200 per stay
  • Pet fee: USD 52.20 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Volga Hotel

Volga Mexico City

Volga Hotel Mexico City

Volga, Member of Preferred Hotels & Resorts Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 126 out of 172 reviews
Rating 8 - Good. 27 out of 172 reviews
Rating 6 - Okay. 12 out of 172 reviews
Rating 4 - Poor. 6 out of 172 reviews
Rating 2 - Terrible. 1 out of 172 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Kristi

Clean and staff was amazing!! Atmosphere was wonderful
Stayed 7 nights in Feb 2026
Verified

8/10 Good

Rosswell

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, great staff and a beautiful hotel.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Shanel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room friendly staff highly recommend
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

cauthen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels we have ever stayed in. Underrated and would be our go to for Mexico city.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Wade

Liked: Cleanliness
This hotel was amazing. The decor is beautiful and the service was excellent. Highly recommended!
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful architecture!
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast and had nice drinks at the bar. The room was very chic and clean. Concierge was incredible and helped us enjoy our stay.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

cauthen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favourite hotel in Mexico city. The urban cenote concept has been executed expertly
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, property conditions & facilities
The room was spotless. The staff was amazing. Everything was nice and clean, prepared.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Nancy

Liked: Cleanliness
The service was amazing! The place is at a perfect location. The hotel is beautiful.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique hotel
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I absolutely loved this hotel and plan to always stay here when I’m in CDMX. The staff was friendly, the hotel was impeccable, and the bar in the basement had a great DJ and good drinks.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Thelma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the service and attention from all the staff was excellent, the bedroom set up was somewhat uncomfortable for us, older adults. Many beautiful features, the wall, the lounge, the restaurant, the movable roof, the cube mid building and rooftop.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Sylvia Katarina

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is honestly beautiful. All of the spaces are wonderfully curated. The rooms were great as well. The breakfast was also delicious. And the staff was super friendly. My only complaint is that you can hear the music from the lobby or any other noise in your room, both at night and in the morning.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

jesse

Liked: Cleanliness, amenities
Everything about this hotel was fantastic. Excellent service, very courteous staff, great breakfast, and great coffee. The beds and pillows were extremely comfortable. I even had to ask which brand of bedding they use.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Jessica

Clean and spacious
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Samiat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stay , convenient location
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

KARELL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay , wonderful staff
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Krinija

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the best birthday stay here at Volga. The staff was so nice and accommodating. The food, drinks and service was truly next level. I will certainly be back.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great service.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Hernan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice boutique hotel
Stayed 1 night in Mar 2025
Verified

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property the bell concierge man Gustavo was amazing and very helpful.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Xristos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel!
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Staff and property were beautiful. We ate dinner and had cocktails upstairs and at the restaurant. Both were delicious! We also ordered boxed lunches to-go which were great for the car ride.
Stayed 3 nights in Aug 2025