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Wyndham Garden Mexico City Polanco

3.5 star property
VIP Access

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Photo gallery for Wyndham Garden Mexico City Polanco

Reception
Terrace/patio
Coffee shop
45-inch LCD TV with satellite channels, TV
Deluxe Suite, 2 Double Beds | Down duvets, in-room safe, desk, blackout curtains

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Breakfast available
  • Bar
  • Parking available
  • Gym
  • 24/7 front desk

Explore the area

View in a map
Leon Tolstoi 22, Mexico City, 11590
  • Chapultepec Park
    ‪5 min walk‬
  • Chapultepec Castle
    ‪10 min walk‬
  • Angel of Independence Monument
    ‪14 min walk‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪12 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Down duvets, in-room safe, desk, blackout curtains

Deluxe Suite, 1 King Bed

9.2 out of 10
Wonderful
(13 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

Down duvets, in-room safe, desk, blackout curtains

Standard Room, 1 Double Bed

8.4 out of 10
Very good
(10 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite, 2 Double Beds

Down duvets, in-room safe, desk, blackout curtains

Deluxe Suite, 2 Double Beds

10.0 out of 10
Exceptional
(11 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Double Bed, Non Smoking

Down duvets, in-room safe, desk, blackout curtains

Room, 1 Double Bed, Non Smoking

  • 35 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 2 Double Beds, Non Smoking

Down duvets, in-room safe, desk, blackout curtains

Suite, 2 Double Beds, Non Smoking

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Queen Bed, Non Smoking

Suite, 1 Queen Bed, Non Smoking | Down duvets, in-room safe, desk, blackout curtains

Suite, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

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About this property

Wyndham Garden Mexico City Polanco

Hotel with a restaurant, a short walk to Paseo de la Reforma
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and valet parking. Housekeeping is available on request.
Wyndham Garden Mexico City Polanco offers 96 accommodations with washers/dryers and a safe. Beds feature down duvets. 45-inch LCD televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Wyndham Garden Mexico City Polanco. During your stay, you're just a quick walk from Paseo de la Reforma. Free WiFi in public areas, a restaurant and a gym are available.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • English breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and bicycles to rent
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute walk from Paseo de la Reforma and 8 minutes on foot from Chapultepec Park
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 645 square feet (60 square metres) and includes conference space. A fitness centre, a terrace, and multilingual staff are also featured at the business-friendly Wyndham Garden Mexico City Polanco. For a fee, parking is available.

This 3.5-star Mexico City hotel is smoke free.

For a fee, guests can enjoy a English breakfast daily from 7:00 AM to 11:00 AM.
Wyndham Garden Mexico City Polanco has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered valet parking on site (MXN 148 per night)

Food and drink

  • Daily English breakfast available 7:00 AM to 11:00 AM for a fee: MXN 280 for adults and MXN 280 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Gym
  • TV in common areas

Family friendly

  • Free cot
  • In-room washer/dryer
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 645 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 10 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Local culture and ecosystem education
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 45-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Washer/dryer

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10 PM
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Wyndham Garden Mexico City Polanco

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately MXN 280 for adults and from MXN 280 for children
  • Valet parking fee: MXN 148 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Wyndham Garden Hotel Mexico City Polanco
Wyndham Garden Mexico City Polanco
Wyndham Mexico City Polanco
Wyndham Garden Mexico City Polanco Hotel
Wyndham Garden Polanco Hotel
Wyndham Garden Polanco

Wyndham Garden Mexico City Polanco Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 531 out of 1000 reviews
Rating 8 - Good. 279 out of 1000 reviews
Rating 6 - Okay. 103 out of 1000 reviews
Rating 4 - Poor. 44 out of 1000 reviews
Rating 2 - Terrible. 43 out of 1000 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Dennis

Disliked: Cleanliness, property conditions & facilities
under construction..a total joke
Stayed 5 nights in May 2025

4/10 Poor

Rodrigo Salazar, Bogotá

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old and bad hotel, rooms are dirty, poorly maintained and equipped. Showers don not work correctly, AC is old and noisy.
Stayed 2 nights in Apr 2025

8/10 Good

Carlos

The room was too cold and I found out they had problems with the heating system
Stayed 6 nights in Apr 2025

4/10 Poor

Miguel angel

Disliked: Cleanliness, property conditions & facilities, room comfort
the hotel is in remodeling in trrible access conditions, full of dust, the most offensive thing i have found in a hotel is that they charge you 20 usd if you dont return the card key of the room, it is a total abuse, in my profesional business we are dedicated to card manufacturing for banking, hotels, telecom, etc. and the price of a hotel card is more or less .09 usd,
Stayed 1 night in Apr 2025

8/10 Good

Myrna Marisol

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

KAZUHIRO, Los Angeles

Stayed 1 night in Mar 2025

10/10 Excellent

Brian, Kemptville

Liked: Cleanliness, staff & service, property conditions & facilities
Roof patio was quiet and great The front desk staff were the best part
Stayed 1 night in Mar 2025

8/10 Good

LAURA

Business traveller
Stayed 3 nights in Mar 2025

2/10 Terrible

JORGE

Stayed 1 night in Mar 2025

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place. Bed was comfortable.

Nice place. Bed was comfortable.
Stayed 1 night in Feb 2025

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Mauricio

Stayed 2 nights in Dec 2024

10/10 Excellent

Abhijit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checkedin, the bedsheets had stains but was quickly rectified by the housekeeping staff. Overall we had a good experience.
Stayed 1 night in Dec 2024

4/10 Poor

Helen

Disliked: Staff & service
Hotel service is not good
Stayed 8 nights in Dec 2024

6/10 Okay

Verified traveller

The staff in the reception-not helpfull. They don't know even how to get to the most central turists sites..Not nice. Bad servise in the recepcion. Torn towels!
Stayed 2 nights in Dec 2024

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Bajo nivel del equipo de recepcion.Parte de las toallas estaban se deshacian. La ventana no se podia abrir.. y no laareglaron poe toda la semana.El servicio del moso y Patrisia la limiadora, excelente.No volveremos
Stayed 4 nights in Dec 2024

10/10 Excellent

Sergio

Stayed 2 nights in Dec 2024

10/10 Excellent

Omar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was A
Stayed 2 nights in Nov 2024

10/10 Excellent

Amorliz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t get any type of welcome benefit as a VIP member, the front desk was very curt and to the point. However, the restaurant staff is absolutely fantastic, the food and drinks were great. They were extremely welcoming. The view of the castle is a plus. Thank you!
Stayed 4 nights in Nov 2024

10/10 Excellent

jaime

Stayed 2 nights in Nov 2024

8/10 Good

BERENICE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una excelente opción
Stayed 1 night in Nov 2024

10/10 Excellent

Hector

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and great location!
Stayed 4 nights in Nov 2024

8/10 Good

Morella

Business traveller
Liked: Cleanliness, staff & service
The towels in the room are in terrible conditions, old and torn.
Stayed 2 nights in Nov 2024

2/10 Terrible

Savannah

Travelled with family, Travelled with group
Disliked: Staff & service
I think the check in experience told us exactly what we needed to know at this property. At check-in, agent couldn’t find our reservation. Instead of communicating what he was doing, he just stayed silent and we were left confused what was going on. while we were waiting Another guest jumped in front of us and he assisted her and that was really rude because we still didn’t know whether we had a room or not. When we got to our room, there was dust bunnies and stains on the sheets. Throughout our stay in the room, the AC said it was cooling, but it never did leaving the room dry and hot. Because of this everyday, I woke up with a bloody nose. The plugs would go in/out and so we couldn’t charge our devices or use our hot hair tools. one of the guest in the room with me had to check into another hotel because of how uncomfortable it was leading us to waste more money on rooms for our trip was an inconvenience. When we went downstairs to what was going on no one cared. We were told the manager was in a meeting and we could wait for him but again that was an inconvenience. We were not allowed to get more than one key for the room, and there was three guest, again an inconvenience. Just felt that the entire state of this property no one had urgency to help or any customer service skills. With that being said we will not be returning to this property or any property under this brand. The only perk of this property is the bellman BRYAN who was angel and very helpful.
Stayed 4 nights in Nov 2024