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28 Oct 2019 by Guest Experience Manager
Dear guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Sincerely, Guest Experience Manager
25 Aug 2019 by Guest Experience Manager
Dear Kate, Thank you for taking the time to provide us with your feedback. We are very sorry to hear that we didn’t meet your expectations during your visit. We hope that you will give us the opportunity to welcome you again soon. Sincerely, Guest Experience Manager
11 Jul 2019 by Guest Services Manager
Dear guest, Thank you for your feedback in regards to your recent stay. Our goal is to provide the best guest service anywhere in the industry, I apologize that your experience was not that great. Your comment has been shared with our team so we can improve. Sincerely, Guest Services Manager
22 May 2019 by Alex Pena -Guest Experience Manager
Dear guest, I am saddened to read your review. We look forward to your return where we can find a way to make this right. Regards, Alex Pena Guest Experience Manager
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge) , Internet access in public areas - high speed
Free self parking , Valet parking (surcharge)
For a fee, guests can enjoy a continental breakfast daily.
Shore Club South Beach has a restaurant on site.
24-hour room service is available.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash.
Contactless check-out is available.
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
