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Tru by Hilton Minneapolis Mall of America

Property class: 3

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Photo gallery for Tru by Hilton Minneapolis Mall of America

Terrace/patio
Lobby
Sports facility
Exterior
Room, 1 King Bed, Accessible (Roll-In Shower) | Desk, free WiFi, bed sheets

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
2415 East Old Shakopee Rd, Suite B, Bloomington, MN, 55425
  • Place, Mall of America
    ‪6 min walk‬
  • Place, Sea Life Minnesota Aquarium
    ‪10 min walk‬
  • Place, Nickelodeon Universe
    ‪10 min walk‬
  • Airport, Minneapolis, MN (MSP-Minneapolis - St. Paul Intl.)
    ‪7 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower) | Desk, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Roll-In Shower)

8.8 out of 10
Excellent
(13 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed

Desk, free WiFi, bed sheets

Room, 1 King Bed

9.4 out of 10
Exceptional
(69 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible (Hearing)

Desk, free WiFi, bed sheets

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible (Hearing)

9.0 out of 10
Wonderful
(26 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Room, 2 Queen Beds, Accessible, Bathtub | Desk, free WiFi, bed sheets

Room, 2 Queen Beds, Accessible, Bathtub

8.4 out of 10
Very good
(7 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds

Desk, free WiFi, bed sheets

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(107 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

King Room

  • Sleeps 2
  • Free Wi-Fi

King Room-Hearing Accessible

  • Sleeps 2
  • Free Wi-Fi

King Room With Roll-in Shower-Mobility Accessible

  • Sleeps 2
  • Free Wi-Fi

2 Queen Beds Room

  • Sleeps 4
  • Free Wi-Fi

Room With Two Queen Beds-Hearing Accessible

  • Sleeps 4
  • Free Wi-Fi

Guest Room With 2 Queen Beds And Tub-Mobility Accessible

  • Sleeps 4
  • Free Wi-Fi

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About this property

Tru by Hilton Minneapolis Mall of America

This smoke-free hotel features an indoor pool, a fitness centre and self parking. Free on-the-go breakfast, free WiFi in public areas and a free airport shuttle are also provided. Additionally, coffee/tea in a common area, a business centre and a 24-hour front desk are on-site. Housekeeping is available on request.
Tru by Hilton Minneapolis Mall of America offers 72 air-conditioned accommodations, with a hairdryer. 55-inch flat-screen televisions come with satellite channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness centre.
The free breakfast at Tru by Hilton Minneapolis Mall of America gets high marks from our customers. During your stay, you're just a quick walk from Mall of America. You'll find features such as free WiFi in public areas and a free round-trip airport shuttle, plus an indoor pool.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, a business centre and a lift
  • On-site recreation includes a gym
  • Guests have great things to say about the proximity to the airport and the location
  • Within a 15-minute walk of Mall of America and Nickelodeon Universe
  • Free airport shuttle service
  • Cats and dogs welcome for a fee
Tru by Hilton Minneapolis Mall of America offers its guests an indoor pool and a fitness centre. WiFi is free in public spaces. There's an onsite business centre. Free breakfast is available daily. A roundtrip airport shuttle is free (available on request). The business-friendly Tru by Hilton Minneapolis Mall of America also features a garden, a picnic area, and coffee/tea in common area. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Bloomington hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 6:00 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 5:00 AM to midnight on request
  • Uncovered parking on site (USD 10 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping on request

Business services

  • Business centre

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable/satellite channels

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from May 3 2026 to May 5 2026 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 10 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Tru by Hilton Minneapolis Mall of America offers transfers from the airport. Please contact the property on the number on the booking confirmation on arrival with your arrival details. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TRU Bloomington Mall OF America
TRU BY Hilton Bloomington Near Mall
Tru By Hilton Bloomington Near Mall Of America
Tru by Hilton Minneapolis Mall of America Hotel
Tru by Hilton Minneapolis Mall of America Bloomington
Tru by Hilton Minneapolis Mall of America Hotel Bloomington

Tru by Hilton Minneapolis Mall of America Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 684 out of 1007 reviews
Rating 8 - Good. 218 out of 1007 reviews
Rating 6 - Okay. 59 out of 1007 reviews
Rating 4 - Poor. 27 out of 1007 reviews
Rating 2 - Terrible. 19 out of 1007 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Melissa, Forest Lake

Travelled with family
We had stayed there 2 times prior and so before I booked for the 3rd time, I called and made sure there was a shuttle to the airport. I told the woman that answered that we need a 330am shuttle. She responded stating it was upon request when we checked in. So when we checked in I advised her we needed a 330am airport shuttle, just like we have before and the lady looked at me and said it starts at 5am. I said that wasn't what I was told or I would have never had booked with them again, she said well it starts at 5am. So in a panic we had to find another hotel as our family was standing there with zero assistance from the front desk. No access to the hotel Internet and no service. Luckily the Hyatt Regency for more money was willing to work with us last minute and provided a 330am shuttle to the airport after a $15 Uber ride. Very very disappointed in Hilton.
Stayed 1 night in Jan 2026

8/10 Good

Howard, SAINT PAUL

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, breakfast was good
Stayed 1 night in Jan 2026

8/10 Good

Jeanine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was comfortable. Airport shuttle gentlemen was great. Would definitely stay there again. Would ask that they start their Saturday breakfast earlier for those leaving for the airport similar to their week day hours.
Stayed 1 night in Jan 2026

4/10 Poor

Dr. M.P.

Unfortunately, the sheets, comforter and pillows smelled so perfumey with a sickening, artificial lemon smell, that every breath, , I couldn't fall asleep until I stripped the bed and wore my coat.
Stayed 2 nights in Oct 2025

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, amenities
all good
Stayed 1 night in Dec 2025

10/10 Excellent

JACQUELINE

Liked: Cleanliness
Stayed 1 night in Jan 2026

10/10 Excellent

Christina

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Well it was honestly the reason for such a high rating. It was such a pleasure to get to talk with them. They were professional and made us feel genuinely welcomed. It's rare to find front desk staff that make a true effort. Thank you to Teann and Bashir especially. Great job! Christina R.
Stayed 2 nights in Jan 2026

6/10 Okay

Holly

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We were very disappointed to find out, upon arrival, that the pool was closed for maintenance during our stay. Had we known that was happening, we would have booked at a different hotel since that was part of the expected experience
Stayed 1 night in Jan 2026

8/10 Good

Trista

Travelled with family
Liked: Cleanliness, staff & service, amenities
Friendly staff, clean rooms, fun lobby, slimy pool.
Stayed 2 nights in Jan 2026

2/10 Terrible

michael

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The check in process was fine, however from there it was pitiful and disappointing. Our room was ok, but only 3 towels for 2 adults and the bed was way too soft and saggy. The soap and shower products smelled fabulous and were wonderful. Now the horrible, unacceptable and completely alarming part of our stay. We were sleeping and we hear loud banging on drums and bullhorn with yelling outside. The topic of protest was not the issue, because everyone has a right to speak up. It was the noise, length of time allowed to continue and the uncertainty of our and our son's safety and the dismissiveness. We went out early and dropped one of our party members at the airport and came back where the parking lot was slush covered with inches of water puddles throughout. My shoes were wet and so when we got back to our room, now our floor in our room was wet wherever we walked. This was by far unacceptable and when my husband mentioned the horrible walkway into the hotel, they were dismissive, so he also mentioned that he used to do that for a living. We checked in after 9pm and checked out before 11am so all of this occurred in less than 14 hours. When we exited the building and checked out, there was a male (maintenance type of employee) and a female supervisor/lead at the front desk. The female was the same rude employee who was dismissive regarding the unsafe parking conditions. She was unapologetic and didn't even say goodbye, not qualities for hospitality front desk staff.
Stayed 1 night in Jan 2026

2/10 Terrible

LUCILLE, Grand Portage

Disliked: Cleanliness, staff & service, property conditions & facilities
I left my kindle in the room i stayed in , now i cant the thing back. I also left my old raggedy pillow there but i sure got that back. My friend picked up my pillow that was bagged in a clear bag with a hole in it. They are saying the kindle WAS (key word) was in there. But it sure wasnt when she picked it up. Please TRU , get my kindle back to me. Look at your cameras in your storage areas. I want my kindle back
Stayed 1 night in Dec 2025

4/10 Poor

LUCILLE, Grand Portage

Travelled with family
Disliked: Staff & service, amenities
I left a kindle and a pillow behind. It took 2 days to speak to a manager about it. They finally said they had my things. I had to have a froend pick it up but all i got was my pillow. NO KINDLE. I've called twice again and they say they will call back but im not getting any phone calls. I would like my kindle back please. I also left a tip besides this. Ive been trying to get this back since dec 26 2025. Its now jan 6 2026. I know i left it in the room i stayed in ! I never travel without it. Unfortunately i do overlook it but i always realize it when i get ready for bed as i read it every night. So please return my kindle.
Stayed 1 night in Dec 2025

10/10 Excellent

Brady

Great clean property
Stayed 2 nights in Dec 2025

8/10 Good

robert, Caledon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
very clean and well looked after facility. No issues.
Stayed 3 nights in Dec 2025

10/10 Excellent

Damon

Stayed 2 nights in Sep 2025

6/10 Okay

Derrick

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was nice, the staf was courteous. The bed frame on the other hand was was not nice. Wooden frame no padding, i caught the sharp corners and the hard sides and edges multiple times. The breakfast was ok, wanted a waffle but the mix was only brought out a little at a time. No dispenser for the mix, only served in the individual cups, the pancake machine was empty. The juice cups were so small that it was 2 small drinks and it was empty. I understand controlling costs but people expect certain things. Will probably look for a different property on our next stay in the area.
Stayed 1 night in Jan 2026

10/10 Excellent

Man Yee

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room is spacious and clean
Stayed 2 nights in Jan 2026

10/10 Excellent

Jeremy

Stayed 1 night in Jan 2026

10/10 Excellent

Lauren

Stayed 5 nights in Dec 2025

8/10 Good

Padraic, North Oaks

Liked: Cleanliness, amenities, property conditions & facilities
Room was nice but whatever they cleaned it with the scent was way to strong. Should have requested a change of rooms.
Stayed 1 night in Dec 2025

8/10 Good

Shawn

Travelled with family
Liked: Property conditions & facilities
It was very good. Not great closet space. Very clean and up to date. The price was great. 5 min walk from the Mall. Great transportion from there to towndown, on the train.
Stayed 3 nights in Dec 2025

10/10 Excellent

JoAnn

Stayed 1 night in Dec 2025

10/10 Excellent

John R

Stayed 1 night in Dec 2025

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room and property were clean. Staff was helpful and friendly. Service from staff all around was so' so. We asked for housekeeping to just change out towels daily and replenish toilet paper. Only the towels were changed. We call the front desk for toilet paper, and they said they would bring it up. They never did. All in all, very good stay though'
Stayed 3 nights in Dec 2025

8/10 Good

Connor

Stayed 2 nights in Dec 2025

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