10/10 Loistava
Laurence K.
20.10.2025
Hyvää: Siisteys
Great property! Clean, comfortable, well-equipped kitchen. Only one bedroom (upstairs) has actual beds. The downstairs bedroom has Japanese style futons. The stairs to the second floor are circular and somewhat steep, a challenge for those with mobility limitations or heavy luggage. Lots of space indoors for kids to play, but none outside. The house it built on stilts over a very steep slope, almost a cliff.The Main difficulties checking in were (1) the contact phone is not correct, and (2) Google maps does not show the address given,instead returning generic area view. Vrbo text chat was totally useless! It did not recognize the reservation number sent from Vrbo by email. A phone call to Vrbo customer support was necessary. The human agent was able to identify the reservation, sent a working number, and a link that correctly located the property on Google Maps.However, the contact phone number provided a lengthy intro, but only in Japanese. Fortunately, my Japanese friend handled that. The instructions warned that help was available only for those who had reserved properties through Rakuten, which threw us off for a bit, when we answered "Not through Rakuten". When we answered "Yes" anyway, we were put through to a helpful agent who straightened everything out and gave us the contact number for the actual owner. The owner herself was very helpful, but we did not meet in person and were able to enter using a "hidden" key. You MUST know Japanese to rent this property!
Laurence K.
Yöpyi 2 yötä lokakuussa 2025