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Emara Ole-sereni

5.0 star property
VIP Access

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Photo gallery for Emara Ole-sereni

Seasonal outdoor pool
Banquet hall
Balcony
Daily buffet breakfast (USD 30 per person)
1 bedroom, premium bedding, minibar, in-room safe

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast available
  • Spa
  • 24/7 front desk
  • Air conditioning
  • Housekeeping

Explore the area

View in a map
Nairobi West, Nairobi, Nairobi County
  • Place, Nairobi National Park
    ‪1 min walk‬
  • Place, The Nextgen Mall
    ‪7 min walk‬
  • Place, African Heritage House
    ‪2 min drive‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪12 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room

1 bedroom, premium bedding, minibar, in-room safe

Superior Room

8.8 out of 10
Excellent
(3 reviews)
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room

9.4 out of 10
Exceptional
(8 reviews)
  • 49 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room, 2 Single Beds

  • 49 sq m
  • Park view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 2 Single Beds

1 bedroom, premium bedding, minibar, in-room safe

Superior Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • Park view
  • Sleeps 2
  • 2 Single Beds

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | 1 bedroom, premium bedding, minibar, in-room safe

Apartment, 1 Bedroom

  • 42 sq m
  • 1 bedroom
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Apartment

1 bedroom, premium bedding, minibar, in-room safe

Family Apartment

  • 52 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Double Room with City View

1 bedroom, premium bedding, minibar, in-room safe

Superior Double Room with City View

  • Sleeps 2

Superior Twin Room With City View

  • Sleeps 2

2 Twin Bed Deluxe Room

  • Sleeps 2

One-Bedroom Apartment

  • Sleeps 2

Deluxe Room

  • Sleeps 2

Family Apartment

  • Sleeps 4

Similar properties

3 restaurants, breakfast, lunch, dinner served; international cuisine
Ole Sereni
  • Pool
  • Hot tub
  • Spa
  • Parking included
4.2 out of 5, Very good, 690 reviews
The price is €123
includes taxes & fees
19 Oct - 20 Oct
Ole Sereni

About this property

Emara Ole-sereni

Luxury hotel with 2 restaurants and full-service spa
This hotel features 2 restaurants, a full-service spa and a snack bar/deli. Free WiFi in public areas and free valet parking are also provided. Other amenities include a 24-hour business centre, a coffee shop/cafe and a seasonal outdoor pool. Change of towels is available on request
Emara Ole-sereni offers 148 air-conditioned accommodations with minibars and laptop-compatible safes. This individually decorated and furnished accommodation has separate dining areas. Beds feature premium bedding. 43-inch LED televisions come with premium satellite channels.

Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and blackout curtains. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a seasonal outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Emara Ole-sereni. During your stay, you're just a quick walk from Nairobi National Park. Enjoy features like free WiFi in public areas and free valet parking, plus 2 restaurants.
  • Free WiFi
  • Free valet parking and self-parking
  • Options for a bite to eat include 2 restaurants and a coffee shop
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Steps from Nairobi National Park and 8 minutes on foot from The Nextgen Mall
Emara Ole-sereni offers its guests a full-service spa and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. A 24-hour business centre and 4 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 486 square feet (45 square metres) and includes conference space. A terrace, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Emara Ole-sereni. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Nairobi hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Acacia – On-site restaurant.
Sky Lounge – This bistro serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Oasis – On-site bar. Open daily.
Karibu Cafe – On-site coffee shop. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Free secured valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 30 for adults and USD 25 for children
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Acacia
  • Karibu Cafe
  • Oasis
  • Sky Lounge

Things to do

  • Full-service spa
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 486 square feet of conference space

Outdoors

  • In a national park
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • No lift

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch LED TV with premium cable/satellite channels

Food and drink

  • Champagne service
  • Electric kettle
  • Minibar
  • Restaurant dining guides
  • Separate dining area
  • Tea bags/instant coffee

More

  • Air conditioning
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 30 for adults and from USD 25 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in April and close in September.

Property is also known as

Emara Ole sereni
Emara Ole-sereni Hotel
Emara Ole-sereni Nairobi
Emara Ole-sereni Hotel Nairobi

Reviews

Emara Ole-sereni Reviews

8.4

Very good

9.0/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 69 out of 111 reviews
Rating 8 - Good. 14 out of 111 reviews
Rating 6 - Okay. 12 out of 111 reviews
Rating 4 - Poor. 4 out of 111 reviews
Rating 2 - Terrible. 12 out of 111 reviews

Reviews

10/10 Excellent

TATA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is state of the art with welcoming,courteous and highly professional team.
Stayed 1 night in Jul 2025

10/10 Excellent

grace

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Elysee

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The staff and the style of the hotel
Stayed 5 nights in May 2025

2/10 Terrible

Stella

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
That is the worse business hotel I have ever stayed !
Stayed 3 nights in Jun 2025

10/10 Excellent

Kelly

Stayed 1 night in Jun 2025

2/10 Terrible

Sau man

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely Disappointing – We Left Mid-Stay Despite No Refund I booked a four-night business trip at Emara Ole-Sereni, and it turned out to be one of the worst hotel experiences I’ve had. The reception service was chaotic – long lines, disorganized check-in, and rude, unhelpful staff who made us feel like we were an inconvenience rather than guests. The room cleanliness was unacceptable. It was clear that proper housekeeping standards are not being followed – dusty surfaces, stained linens, and an overall lack of hygiene that made it uncomfortable to stay. Despite having no refund option, we made the decision to cut our stay short and move to another hotel. That’s how bad it was. I would strongly advise business travelers and tourists alike to look elsewhere. This hotel does not live up to its reputation or pricing.
Stayed 1 night in Jun 2025

2/10 Terrible

Sean

Disliked: Cleanliness, staff & service, property conditions & facilities
This is undoubtedly the worst hotel I have ever stayed at. First night on checkin staff lied to me and charged me an extra $500 dollars. Everyone I know had food poisoning, they lepft a wet patch on marble floor so I twisted ankle, knee and hurt back. They overcharge for everything such as tours and lifts to airport. If you complain they miraculously can't speak English properly or understand you. Don't waste your money go somewhere else like JW Marriott or Kempinski
Stayed 10 nights in May 2025

10/10 Excellent

CLEOPHAS

Business traveller
Liked: Amenities
Amazing hotel, friendly staff and professional service
Stayed 3 nights in May 2025

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It’s ok but not sure!!!

Nice hotel which is very secure with nice rooms. The food is good but really limited choice and quite expensive for what you actually get. Staff are nice and friendly but not the quickest! Rooms have nice views with comfy bed and bathroom. WiFi fast. All in, it’s a nice hotel but is it worth the extra cost? I’m not sure!!
Stayed 7 nights in May 2025

8/10 Good

Karsten Ingemann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently had the pleasure of staying at Emara Ole-sereni, and it was a truly memorable experience. From the moment I arrived, the staff were warm, welcoming, and attentive, making me feel right at home. The room was impeccably clean, spacious, and well-appointed with everything I needed for a comfortable stay. I especially appreciated the attention to detail and the thoughtful amenities provided. The hotel’s dining options were excellent — the food was delicious, beautifully presented, and the service was top-notch. Whether it was breakfast or dinner, every meal was a treat. What really stood out to me was the overall ambiance of the hotel. It strikes a perfect balance between luxury and comfort, with stunning views and a peaceful atmosphere that’s hard to beat. Thank you, Emara Ole-sereni, for a wonderful stay. I look forward to returning in the future!
Stayed 4 nights in Apr 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was what I expected!
Stayed 1 night in Mar 2025

10/10 Excellent

Esther

Travelled with family
The staff at this hotel are beyond remarkable, very friendly, helpful and they go o er and beyond. Will definitely come back to this place.
Stayed 2 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very luxurious property. Well kept, spotless. Many nice restaurants, including delicious pizza. Good gym. The staff is what makes this hotel so excellent, they can’t do enough for you. In particular, Naomi at the front desk was amazing.

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had not intended to book the new wing of the Ole-Sereni hotel but it was fine, just slightly disappointing. It's typically business/conference oriented. The restaurant is on an upper level restoring the dining view across Nairobi National Park which was lost in the original hotel. Convenient for the airport and well-appointed if a little boring.
Stayed 1 night in Mar 2025

10/10 Excellent

AHMED

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2025

6/10 Okay

Holly

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing experience! The view of the national park, the service, hospitality, kindness, and cleanliness were exceptional. I really loved the spacious and serene environment within the city. I highly recommend this hotel to anyone visiting Nairobi, especially those coming from the West. Truly an unforgettable stay!”
Stayed 1 night in Jan 2025

10/10 Excellent

Kunj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Kim

Stayed 2 nights in Dec 2024

2/10 Terrible

Samuel

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The staff was rude and unprofessional.
Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort

Not a five star

Not a 5* hotel, far from it
Stayed 3 nights in Nov 2024

10/10 Excellent

Coral

Liked: Cleanliness, staff & service, property conditions & facilities
It was a fantastic place to stay after our tour in the Masai Mara Thank you very much!
Stayed 1 night in Oct 2024

6/10 Okay

KingThaddeus

Stayed 2 nights in Sep 2024