See all properties

Hyatt Ziva Rose Hall - All Inclusive

5.0 star property

Choose dates to view prices

Photo gallery for Hyatt Ziva Rose Hall - All Inclusive

Walk along the pier to a serene gazebo perched on a rocky outcrop, surrounded by calm seas.
Enjoy the ocean view from this serene balcony with a cushioned bench and sofa.
Enjoy a serene beach view from the large arched window in this stylish room.
Relax by the central pool surrounded by palm trees and enjoy stunning ocean views.
Experience the grand entrance of Hyatt Zilara, featuring a stunning facade with glass doors and windows offering a glimpse into the interior.

Reviews

8.8 out of 10
Excellent

Popular amenities

Explore the area

Map
Rose Hall, Montego Bay, Saint James
  • Half Moon Golf Course
    ‪13 min walk‬
  • Montego Bay Convention Centre
    ‪14 min walk‬
  • Rose Hall Great House
    ‪3 min drive‬
  • Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪12 min drive‬

Room options

View all photos for Ocean View King

Premium bedding, down duvets, pillow-top beds, minibar

Ocean View King

8.4 out of 10
Very good
(15 reviews)
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Double

Premium bedding, down duvets, pillow-top beds, minibar

Double

8.6 out of 10
Excellent
(8 reviews)
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front Double

Ocean Front Double | Premium bedding, down duvets, pillow-top beds, minibar

Ocean Front Double

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Double

Premium bedding, down duvets, pillow-top beds, minibar

Ocean View Double

9.4 out of 10
Exceptional
(12 reviews)
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Resort View King

Premium bedding, down duvets, pillow-top beds, minibar

Resort View King

7.2 out of 10
Good
(15 reviews)
  • 46 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Ocean Front Butler Suite

One Bedroom Ocean Front Butler Suite | Premium bedding, down duvets, pillow-top beds, minibar

One Bedroom Ocean Front Butler Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 101 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for King

Premium bedding, down duvets, pillow-top beds, minibar

King

9.0 out of 10
Wonderful
(15 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club King

Club King | Premium bedding, down duvets, pillow-top beds, minibar

Club King

8.4 out of 10
Very good
(6 reviews)
  • 46 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean View Junior Suite King

Ocean View Junior Suite King | Premium bedding, down duvets, pillow-top beds, minibar

Ocean View Junior Suite King

  • 61 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Double

Premium bedding, down duvets, pillow-top beds, minibar

Club Double

10.0 out of 10
Exceptional
(2 reviews)
  • 46 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Butler Junior Suite

Ocean View Butler Junior Suite | Bathroom | Separate bathtub and shower, deep-soaking bathtub

Ocean View Butler Junior Suite

  • 96 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View Junior Suite Double

View from room

Ocean View Junior Suite Double

  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Resort View King

View from room

Deluxe Resort View King

7.8 out of 10
Good
(9 reviews)
  • 46 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for Resort View Double

Resort View Double | Premium bedding, down duvets, pillow-top beds, minibar

Resort View Double

8.0 out of 10
Very good
(5 reviews)
  • 46 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim Up Double

Swim Up Double | Premium bedding, down duvets, pillow-top beds, minibar

Swim Up Double

  • 46 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front Junior Suite King

Ocean Front Junior Suite King | Premium bedding, down duvets, pillow-top beds, minibar

Ocean Front Junior Suite King

7.4 out of 10
Good
(3 reviews)
  • 61 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Resort View Double

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Resort View Double

9.4 out of 10
Exceptional
(3 reviews)
  • 46 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front Junior Suite Double

Premium bedding, down duvets, pillow-top beds, minibar

Ocean Front Junior Suite Double

10.0 out of 10
Exceptional
(1 review)
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Swim Up King

Terrace/patio

Swim Up King

9.0 out of 10
Wonderful
(2 reviews)
  • 46 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

Similar properties

Relax by the pool surrounded by palm trees and a classical building.

Hyatt Zilara Rose Hall - Adults Only - All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.4 out of 5, Excellent, (1257)
The price is €445
for 1 room
includes taxes & fees
31 Jul - 1 Aug
Hyatt Zilara Rose Hall - Adults Only - All Inclusive

About this property

Hyatt Ziva Rose Hall - All Inclusive

Luxury property on the beach, with 2 outdoor pools
Catch some rays on Hyatt Ziva Rose Hall - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 7 restaurants. Housekeeping is available on request.
Hyatt Ziva Rose Hall - All Inclusive offers 387 accommodations with iPod docking stations and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually decorated. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium digital channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

This Montego Bay property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

2 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a private beach, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Zen Spa has 11 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Hyatt Ziva Rose Hall - All Inclusive's great location. During your stay, you're just a quick walk from Jamaica Beaches. Free WiFi in public areas, free valet parking and a free manager's reception are available.
  • Free WiFi
  • Free valet parking
  • Enjoy international cuisine at Choicez, one of the property's 7 restaurants and 6 bars/lounges
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Indulge with aromatherapy, deep-tissue massages or body wraps at Zen Spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, a gym and a steam room
  • Guests have great things to say about the location and the helpful staff
  • Steps from Jamaica Beaches and a 3-minute drive from Rose Hall Great House
Some rates at Hyatt Ziva Rose Hall - All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Hyatt Ziva Rose Hall - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. WiFi is free in public spaces. This Georgian property also offers a complimentary children's club, a hot tub and a steam room. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Montego Bay property.

The property hosts a free manager's reception daily.
Choicez – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Di Roza – This fine-dining restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Brazil – This steakhouse specialises in Brazilian cuisine and serves breakfast, lunch and dinner. Open daily.
Fuzion – This fine-dining restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Calypzo – This theme restaurant specialises in Caribbean cuisine and serves breakfast, lunch and dinner. Open daily.
Late-night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at Hyatt Ziva Rose Hall - All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Water fitness

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free secured, uncovered valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 6 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Brazil
  • Calypzo
  • Choicez
  • Di Roza
  • Fuzion

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Paddleboard
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Free children's club
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Business centre
  • Conference centre (50,000 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 4 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Georgian architecture
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Down comforter
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium digital channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
For any questions, please contact the property using the information on the booking confirmation
This property offers airport shuttle pickup service from Montego Bay Jamaica - Sangster International Airport (MBJ) only.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room. For any questions, please contact the property using the information on the booking confirmation.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Ziva
Hyatt Ziva All Inclusive
Hyatt Ziva Rose Hall
Hyatt Ziva Rose Hall All Inclusive Montego Bay
Ziva Hyatt
Ziva Rose Hall
Hyatt Ziva Rose Hall Hotel Montego Bay
Hyatt Ziva Rose Hall Montego Bay
Hotel Hyatt Ziva Rose Hall Montego Bay
Montego Bay Hyatt Ziva Rose Hall Hotel
Hotel Hyatt Ziva Rose Hall
Hyatt Ziva Rose Hall All Inclusive
Hyatt Ziva Rose Hall Montego
Hyatt Ziva Rose Hall All Inclusive Hotel Montego Bay
Hyatt Ziva Rose Hall All Inclusive Hotel
Hyatt Ziva Rose Hall All Inclusive Montego Bay
Hyatt Ziva Rose Hall All Inclusive
Hotel Hyatt Ziva Rose Hall – All Inclusive Montego Bay
Montego Bay Hyatt Ziva Rose Hall – All Inclusive Hotel
Hotel Hyatt Ziva Rose Hall – All Inclusive
Hyatt Ziva Rose Hall – All Inclusive Montego Bay
Hyatt Ziva Rose Hall
Hyatt Ziva Rose Hall Inclusive
Hyatt Ziva Rose Hall All Inclusive
Hyatt Ziva Rose Hall – All Inclusive
Hyatt Ziva Rose Hall - All Inclusive Montego Bay
Hyatt Ziva Rose Hall - All Inclusive All-inclusive property

Hyatt Ziva Rose Hall - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 639 out of 1016 reviews
Rating 8 - Good. 225 out of 1016 reviews
Rating 6 - Okay. 84 out of 1016 reviews
Rating 4 - Poor. 36 out of 1016 reviews
Rating 2 - Terrible. 32 out of 1016 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kiran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 2 nights in Apr 2025

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities
This was a amazing property. All the staff was super friendly and very accomadting. We were there for a week with the kids and it was fantastic stay. We had butler service and our 3 butlers (Pet-Gay
Stayed 7 nights in Apr 2025

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

8/10 Good

Karina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to airport. Has nice pools.
Stayed 3 nights in Apr 2025

8/10 Good

Arne

Stayed 2 nights in Apr 2025

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent experience. Love the beach area; it was perfect for kids and adults. Food was exceptional.
Stayed 7 nights in Apr 2025

10/10 Excellent

Gohar, Fair Oaks

Liked: Cleanliness, staff & service, property conditions & facilities
nothing
Stayed 5 nights in Dec 2024

10/10 Excellent

Toni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

4/10 Poor

Jessica

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, this resort left a lot to be desired. It was very run down and dated. The halls are carpeted and multiple times we walked past emesis .. so you can imagine how dirty it looks. The food was excellent. One staff member at the pizza restaurant by calypzo was incredibly rude and ruined the trip for me. Please do better with your staff.
Stayed 5 nights in Apr 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the property with the exception of beverage choices. Not everything can be rum based drinks and Red Stripe.
Stayed 4 nights in Apr 2025

6/10 Okay

Michael

Stayed 3 nights in Apr 2025

8/10 Good

Eyad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to the Hyatt ziva and zellara Jamaica 4 times , we love the place . Overall I still give the whole experience a 4 star . We just got back April 6 2025 , and I have several recommendations to management and Hyatt group . I did notice the hotel is in need for a little update , there is a musty smell in hallways and bedrooms, no matter how much the cleaning crew cleans the smell does not seem to go away , the carpet is need to be replaced .we noticed that 90 percent of staff are happy and make an effort, but there are 10 percent of bartenders that are rude and bitter especially the bar by the buffet . All waitresses I dealt with were amazing . Room was always clean but fridge was not replenished daily but maybe once or twice in a week . Cocoanut cart server is amazing and super nice The gym is amazing clean and everyone there is nice .finally dinning experience is an 8, French restaurant is great , buffet is also very good and jerk chicken shack is amazing.Italian was a 7. It seems like the food quality decreased but still good . I wished you have fresh juices instead of all of the infused water, I know it is difficult to see negative comments in a review but I say it with love because I want to be able to go back again and enjoy myself more .
Stayed 6 nights in Mar 2025

10/10 Excellent

Dalila

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I arrived, I was impressed by the spaciousness of the rooms. They are incredibly large, offering plenty of space to move around, with large windows that let in natural light and give the room a bright and airy feel. The bed was comfortable, and the room had all the amenities I needed, including a generous seating area and ample storage. The cleanliness of the hotel was also top-notch. The housekeeping team clearly takes great pride in maintaining a spotless environment. Every corner of the room was immaculate, and the bathroom was exceptionally well-kept with high-quality toiletries.
Stayed 1 night in Apr 2025

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very close to Montego Bay Airport. The beach is protected from waves and easily swimmable. There’s a good variety of food open anytime of the day. My only criticism is that connecting room doors are thin so if you end up with a noisy neighbor, it can be a little loud.
Stayed 3 nights in Mar 2025

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was beautiful. Everyone was warm, accommodating, and friendly.. One side was for families and the other was adults only. Great food and entertainment. Beautiful beaches.Safe!
Stayed 4 nights in Mar 2025

4/10 Poor

AnnMaria

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms are dated, plumbing was poor at best.
Stayed 4 nights in Feb 2025

10/10 Excellent

Brandy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort, staff were very friendly and helpful entire stay.
Stayed 3 nights in Mar 2025

10/10 Excellent

Melissa Fisher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would like more vegan options but overall wonderful
Stayed 3 nights in Mar 2025

10/10 Excellent

Edgar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, great food, fun for the entire family.
Stayed 4 nights in Mar 2025

8/10 Good

neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was ok. food was not great. drinks were meh. the pool was great, the beach was great... the buffett as good and consistent. jerk hut was really good . its an all inclusive.. and felt like that
Stayed 5 nights in Mar 2025

8/10 Good

Aditya

Travelled with group
Liked: Cleanliness, room comfort

Comfortable and Relaxing Stay

We stayed at **Hyatt Ziva Montego Bay** from **March 13th - March 17th, 2025**. Overall, it was a good experience. The **food and drinks** were consistently good throughout the resort, with the **Jerk Hut** being a standout option. Our **check-in experience was underwhelming**—both the **front desk and valet service** could be more welcoming and proactive in assisting guests upon arrival. A better introduction to the resort and its amenities would have been helpful. However, on the **third day**, we interacted with **Onique at the front desk**, and she significantly improved our experience. We had two separate reservations, and she made every effort to extend our existing room. When that wasn’t possible, she ensured we got our new room as early as possible to minimize disruption. She also arranged for a **nice ocean-facing room**, which we appreciated. A downside of our stay was the experience with the **Palya representatives**, who were **overly aggressive** in pushing their services. At one point, they were **rude and even raised their voice at my wife**, which was completely unnecessary. Resort management should address this to ensure guests can enjoy a relaxed stay without feeling pressured. We stayed in **Building 2**, where the rooms felt somewhat **dated**, while our friends in **Building 3** had more updated accommodations. If booking, a room in uilding 3 may be a better choice. Despite some areas for improvement, we had a pleasant stay overall.
Stayed 3 nights in Mar 2025

10/10 Excellent

Teresa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic for what we wanted - escape from normality?
Stayed 4 nights in Nov 2024

8/10 Good

mozlifa

Stayed 5 nights in Jan 2025

8/10 Good

Aditya

Travelled with group
Liked: Cleanliness, staff & service, room comfort

Nice and relaxing stay

We stayed at Hyatt Ziva Montego Bay from March 13th - March 17th, 2025. Overall, it was a good experience. The food and drinks were consistently good throughout the resort, with the Jerk Hut being a standout option. Our check-in experience was underwhelming—both the front desk and valet service could be more welcoming and proactive in assisting guests upon arrival. A better introduction to the resort and its amenities would have been helpful. However, on the third day, we interacted with Onique at the front desk, and she significantly improved our experience. We had two separate reservations, and she made every effort to extend our existing room. When that wasn’t possible, she ensured we got our new room as early as possible to minimize disruption. She also arranged for a nice ocean-facing room, which we appreciated. A downside of our stay was the experience with the Palya representatives, who were overly aggressive in pushing their services. At one point, they were rude and even raised their voice at my wife, which was completely unnecessary. Resort management should address this to ensure guests can enjoy a relaxed stay without feeling pressured. We stayed in Building 2, where the rooms felt somewhat dated, while our friends in Building 3 had more updated accommodations. If booking, a room in Building 3 may be a better choice. Despite some areas for improvement, it was an overall pleasant stay
Stayed 1 night in Mar 2025

8/10 Good

Tracey

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Some of the staff were so pleasant and customer service was generally good. Most of the food was very good. Drinks were poured "generously" The room was beautiful and and acceptably clean. (Not great, but not gross). Grounds were well kept and waiters and housekeeping throughout were mostly accomodating, pleasant, and prompt. Our stay included the butler service. If it had not been for Tony Ann, one of the team (of 3) assigned to our room, i would have totally regretted the extra cost. She was amazing, attentive, professional. She went beyond expectations of attention to our needs. That said, i felt like most of the following was because of the other two butlers: (sorry, not naming. Not trying to get anyone fired) Some of the amenities fell short. Daily bar and snacks promised, but overlooked even on request. Closest ice machine was out of order the entire 6 days. Request for supply took a very long time.
Stayed 5 nights in Mar 2025