6/10 Okay
Corey Pike
Travelled with group
19 May 2025
Disliked: Staff & service
There are 3 Iberostar properties in a row in Jamaica. The Waves/Rose Hall is the least nice. When you check in, they press an upsell. They can give you a sea view room for several hundred dollars more and a “prestige package”. That gets you a private cabana on the beach and not much else.
When we checked in, no one explained how to get around the property. There is a lounge if you pay for the upgrade but it is next door at another property.
Personally, I was disappointed. Our room had cracked tiles, the bed was not great, the sliding door locks you out on the balcony if you close it all the way. The shower did not work properly. The fridge has a couple of beers in it and some soda.
The staff was generally unfriendly and appeared to be annoyed most of the time. They also expect tips and if you don’t tip they are more annoyed and if you do tip it still doesn’t get you better service.
This property is also currently under construction and there were construction messes all over the place.
There is no steakhouse restaurant as advertised. The night we went to the Japanese restaurant the fire alarm kept going off. The staff said they couldn’t shut it off. It was very crowded and incredibly loud in there.
There is also a lot of smoking and partying going on during the day at the pool and beach. The beach is crowded. If you like to swim, bring your water shoes because the bottom is mostly covered with sea grass.
This is just my opinion. Read other reviews too.
Corey Pike
Stayed 5 nights in May 2025
