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Krystal Monterrey

3.5 star property

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Photo gallery for Krystal Monterrey

Lobby sitting area
Lobby sitting area
Front of property
Breakfast, lunch, dinner served; international cuisine
Superior Double Room, 2 Double Beds, Mountain View | In-room safe, desk, iron/ironing board, free WiFi

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Laundry
  • Gym

Explore the area

View in a map
Calle Corregidora 519, Centro, Monterrey, NL, 64000
  • Macroplaza
    ‪5 min walk‬
  • Auditorium Pabellón M
    ‪5 min walk‬
  • Fundidora Park
    ‪2 min drive‬
  • Monterrey, Nuevo León (MTY-General Mariano Escobedo Intl.)
    ‪27 min drive‬

Room options

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, 2 Double Beds

8.8 out of 10
Excellent
(85 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds, Mountain View

Superior Double Room, 2 Double Beds, Mountain View | In-room safe, desk, iron/ironing board, free WiFi

Superior Double Room, 2 Double Beds, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite | In-room safe, desk, iron/ironing board, free WiFi

Junior Suite

8.0 out of 10
Very good
(5 reviews)
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, 1 King Bed

8.4 out of 10
Very good
(96 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room Deluxe

In-room safe, desk, iron/ironing board, free WiFi

Room Deluxe

  • 33 sq m
  • Sleeps 2

View all photos for Double Room Deluxe

In-room safe, desk, iron/ironing board, free WiFi

Double Room Deluxe

  • 33 sq m
  • Sleeps 4

View all photos for Suite Junior

In-room safe, desk, iron/ironing board, free WiFi

Suite Junior

  • 57 sq m
  • Sleeps 2

View all photos for Double Room Superior with Mountain View

In-room safe, desk, iron/ironing board, free WiFi

Double Room Superior with Mountain View

  • 33 sq m
  • Sleeps 4

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About this property

Krystal Monterrey

Hotel with a restaurant, a short walk to Macroplaza
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, valet parking and 24-hour room service.
Krystal Monterrey offers 207 air-conditioned accommodations with a safe and complimentary bottles of water. Flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Monterrey hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Krystal Monterrey's great location gets high marks from our customers. During your stay, you're just a quick walk from Macroplaza. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy international cuisine while dining at Café Flores
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • Just a 2-minute drive from Macroplaza and 5 minutes from Fundidora Park
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

WiFi is free in public spaces. A fitness centre, tour/ticket assistance, and concierge services are also featured at the business-friendly Krystal Monterrey. For a fee, parking is available.

This 3.5-star Monterrey hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Café Flores – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (MXN 180 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 350 for adults and MXN 175 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Café Flores

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 350 for adults and from MXN 175 for children
  • Valet parking fee: MXN 180 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Krystal Monterrey Hotel
Krystal Monterrey Hotel
Krystal Monterrey Monterrey
Krystal Monterrey Hotel Monterrey

Krystal Monterrey Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1085 out of 1944 reviews
Rating 8 - Good. 398 out of 1944 reviews
Rating 6 - Okay. 210 out of 1944 reviews
Rating 4 - Poor. 123 out of 1944 reviews
Rating 2 - Terrible. 128 out of 1944 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sixto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

ALEJANDRA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good area
Stayed 4 nights in May 2025

10/10 Excellent

Germain Alberto

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location , great service and most important clean
Stayed 2 nights in May 2025

8/10 Good

Enrique

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good stay
Stayed 2 nights in May 2025

8/10 Good

Enrique

Liked: Staff & service
Stayed 3 nights in May 2025

10/10 Excellent

Modesta

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff was rude
Stayed 3 nights in May 2025

10/10 Excellent

Miguel

Liked: Cleanliness
Stayed 4 nights in May 2025

10/10 Excellent

Benito

Stayed 2 nights in Apr 2025

10/10 Excellent

Benito

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Benito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Eric

Stayed 4 nights in May 2025

10/10 Excellent

GUILLERMO

Liked: Staff & service, amenities, property conditions & facilities
clean and friendly
Stayed 2 nights in May 2025

2/10 Terrible

Daniela

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2025

2/10 Terrible

arlene

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has so much potential BUT, the staff and service was TERRIBLE! I stayed for 3 nights and called room service 3 times on the 3rd morning and never received assistance. I ordered room service and it took about 20 calls until they answered. The A/C was leaking YELLOW water the whole stay. There was only half of a roll of toilet paper when I checked and I never received another roll in the 3 nights I was there! HORRIBLE never again will I stay here. MIND YOU it was my BIRTHDAY!!!
Stayed 3 nights in May 2025

2/10 Terrible

Laura

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
As soon as you stepped in to the lobby, it reaked of sewage smell! We left, not caring that we lost what we paid for it.
Stayed 2 nights in May 2025

8/10 Good

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is very convenient if you are going to move in downtown.
Stayed 2 nights in May 2025

6/10 Okay

Javier

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Good location but hotel has bugs bathroom outdated

Stayed 3 nights in May 2025

10/10 Excellent

pedro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel good price
Stayed 1 night in May 2025

10/10 Excellent

Gary

Stayed 1 night in May 2025

10/10 Excellent

Vladimir

Stayed 1 night in May 2025

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Roberto

Stayed 1 night in May 2025

4/10 Poor

Griselda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a wedding reception at night. The music was too loud, until 1:00 am. No one could sleep.
Stayed 3 nights in May 2025

6/10 Okay

Jose

Liked: Cleanliness, staff & service
The room I got did not have a good view.
Stayed 1 night in Apr 2025

6/10 Okay

Ruben

Liked: Cleanliness, staff & service, amenities
Rooms need maintenance
Stayed 2 nights in May 2025