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Krystal Monterrey

3.5 star property
VIP Access

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Photo gallery for Krystal Monterrey

Lobby sitting area
Breakfast, lunch, dinner served; international cuisine
Lobby sitting area
Front of property
Superior Double Room, 2 Double Beds, Mountain View | 1 bedroom, in-room safe, desk, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Laundry

Explore the area

Map
Calle Corregidora 519, Centro, Monterrey, NL, 64000
  • Macroplaza
    ‪5 min walk‬
  • Auditorium Pabellón M
    ‪5 min walk‬
  • Fundidora Park
    ‪2 min drive‬
  • Monterrey, Nuevo León (MTY-General Mariano Escobedo Intl.)
    ‪27 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | 1 bedroom, in-room safe, desk, iron/ironing board

Deluxe Double Room, 2 Double Beds

8.8 out of 10
Excellent
(82 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds, Mountain View

Superior Double Room, 2 Double Beds, Mountain View | 1 bedroom, in-room safe, desk, iron/ironing board

Superior Double Room, 2 Double Beds, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite | 1 bedroom, in-room safe, desk, iron/ironing board

Junior Suite

8.0 out of 10
Very good
(5 reviews)
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | 1 bedroom, in-room safe, desk, iron/ironing board

Deluxe Double Room, 1 King Bed

8.4 out of 10
Very good
(86 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room Deluxe

1 bedroom, in-room safe, desk, iron/ironing board

Room Deluxe

  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room Deluxe

1 bedroom, in-room safe, desk, iron/ironing board

Double Room Deluxe

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

1 bedroom, in-room safe, desk, iron/ironing board

Suite Junior

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Superior with Mountain View

1 bedroom, in-room safe, desk, iron/ironing board

Double Room Superior with Mountain View

  • Mountain view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Standard Double Room | 1 bedroom, in-room safe, desk, laptop workspace

Hotel Kavia Monterrey

  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
4.5 out of 5, Wonderful, (2020)
The price is €86
for 1 room
includes taxes & fees
1 Aug - 2 Aug
Hotel Kavia Monterrey

About this property

Krystal Monterrey

Hotel with a restaurant, a short walk to Macroplaza
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, valet parking and 24-hour room service.
Krystal Monterrey offers 207 air-conditioned accommodations with a safe and complimentary bottles of water. Flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Monterrey hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Krystal Monterrey's great location gets high marks from our customers. During your stay, you're just a quick walk from Macroplaza. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy international cuisine while dining at Café Flores
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 2-minute drive from Macroplaza and 5 minutes from Fundidora Park
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

WiFi is free in public spaces. A fitness centre, tour/ticket assistance, and concierge services are also featured at the business-friendly Krystal Monterrey. For a fee, parking is available.

This 3.5-star Monterrey hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Café Flores – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (MXN 180 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 350 for adults and MXN 175 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Café Flores

Things to do

  • Gym

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 350 for adults and from MXN 175 for children
  • Valet parking fee: MXN 180 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Krystal Monterrey Hotel
Krystal Monterrey Hotel
Krystal Monterrey Monterrey
Krystal Monterrey Hotel Monterrey

Krystal Monterrey Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1082 out of 1952 reviews
Rating 8 - Good. 406 out of 1952 reviews
Rating 6 - Okay. 206 out of 1952 reviews
Rating 4 - Poor. 128 out of 1952 reviews
Rating 2 - Terrible. 130 out of 1952 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Pettis

Stayed 2 nights in Apr 2025

8/10 Good

Minerva

Liked: Amenities
Perfect location
Stayed 5 nights in Apr 2025

2/10 Terrible

Oralia

Business traveller
Disliked: Staff & service
Worst customer service ever. I have been traveling to Monterrey and staying at this same property for 6 yrs or over and these last 2 visits have been absolutely horrible.
Stayed 1 night in Apr 2025

10/10 Excellent

Marvin Delgado

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice environment and welcoming staff, very respectful and nice. Very convenient location.
Stayed 5 nights in Mar 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Mirtha

Low staff
Stayed 5 nights in Mar 2025

10/10 Excellent

Frank

Stayed 2 nights in Apr 2025

10/10 Excellent

Nancy

Stayed 2 nights in Mar 2025

10/10 Excellent

Kelly, Denver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2025

2/10 Terrible

Rodolfo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where to begin…. Let me count the ways! 1. Horrible bed 2. Hard AF pillow 3. Room was at 90+ degrees when we entered 4. No hair dryer 5. Phones didn’t work 6. Charge extra for 2nd guest 7. Front desk was useless 8. Bar tender
Stayed 2 nights in Apr 2025

10/10 Excellent

yara

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Sin aire acondicionado

Me quedé sin aire acondicionado por 2 días y por más que lo reportaba solo decían ya le mando a alguien y pues no dieron ventiladores nada por 2 dias
Stayed 8 nights in Mar 2025

4/10 Poor

ROGER, PAHRUMP

Liked: Staff & service
Disliked: Property conditions & facilities
Beautiful lobby. Rooms need work. Toilet did not work, sink leaked water. Not enough towels, no Kleenex or coffee in room.
Stayed 3 nights in Mar 2025

4/10 Poor

margie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The only thing I like about this hotel is the area. Besides the hotel was not that clean beds are super hard. A lot of the furniture was damaged. That matches are super hard restaurant was dusty and much more. Also, I asked front desk for a blanket, and never received that.
Stayed 2 nights in Feb 2025

8/10 Good

Sixto

Stayed 2 nights in Mar 2025

2/10 Terrible

Manuel

Disliked: Cleanliness, amenities, property conditions & facilities
I would bot stay again
Stayed 1 night in Mar 2025

10/10 Excellent

Gamaliel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2025

8/10 Good

Lance

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good, but no amenities

The room was massive with stunning views of the mountains. The bed was comfortable and clean. The staff in the breakfast were great and very friendly. Two issues did arise. One, the front desk staff didn't speak English. When I checked in, she spoke English, but the next morning, no one did. The other issue was no amenities. No soap to wash my hands. No shampoo... nothing. I had to ask and it took some time for them to arrive which made me late getting out of the hotel.
Stayed 2 nights in Mar 2025

6/10 Okay

Amellaly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Room is nice and spacious but AC is old. While it was hot outside, room didnt cool off until 3-4am. That is annoying when other newer hotels do not have this problem. Gym equipment is also broken, old. Location is great
Stayed 4 nights in Mar 2025

6/10 Okay

Ricardo

Travelled with family
Liked: Staff & service, property conditions & facilities
it is a convenient hotel in city center. Staff helps us with what we need. It needs some upgrades but in general terms it is ok.
Stayed 1 night in Mar 2025

10/10 Excellent

Mitzael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

ProjectPR Coaching

Stayed 3 nights in Feb 2025

4/10 Poor

Enrique

Stayed 1 night in Feb 2025