See all properties

Krystal Monterrey

3.5 star property

Choose dates to view prices

Photo gallery for Krystal Monterrey

Lobby sitting area
Superior Double Room, 2 Double Beds, Mountain View | In-room safe, desk, iron/ironing board, free WiFi
Breakfast, lunch, dinner served; international cuisine
Lobby sitting area
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Laundry

Explore the area

View in a map
Calle Corregidora 519, Centro, Monterrey, NL, 64000
  • Place, Macroplaza
    ‪5 min walk‬
  • Place, Auditorium Pabellón M
    ‪5 min walk‬
  • Place, Fundidora Park
    ‪2 min drive‬
  • Airport, Monterrey, Nuevo León (MTY-General Mariano Escobedo Intl.)
    ‪27 min drive‬

Room options

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, 2 Double Beds

8.8 out of 10
Excellent
(89 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, 1 King Bed

8.4 out of 10
Very good
(98 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite | In-room safe, desk, iron/ironing board, free WiFi

Junior Suite

8.0 out of 10
Very good
(5 reviews)
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room, 2 Double Beds, Mountain View

Superior Double Room, 2 Double Beds, Mountain View | In-room safe, desk, iron/ironing board, free WiFi

Superior Double Room, 2 Double Beds, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Standard Double Room | In-room safe, desk, laptop workspace, iron/ironing board
Hotel Kavia Monterrey
  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping
4.5 out of 5, Wonderful, 2,205 reviews
The price is €76
includes taxes & fees
16 Nov - 17 Nov
Hotel Kavia Monterrey

About this property

Krystal Monterrey

Hotel with a restaurant, a short walk to Macroplaza
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, valet parking and 24-hour room service.
Krystal Monterrey offers 207 air-conditioned accommodations with a safe and complimentary bottles of water. Flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Monterrey hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Krystal Monterrey's great location gets high marks from our customers. During your stay, you're just a quick walk from Macroplaza. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy international cuisine while dining at Café Flores
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 2-minute drive from Macroplaza and 5 minutes from Fundidora Park
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and meeting rooms.

WiFi is free in public spaces. A fitness centre, tour/ticket assistance, and concierge services are also featured at the business-friendly Krystal Monterrey. For a fee, parking is available.

This 3.5-star Monterrey hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Café Flores – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (MXN 180 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 350 for adults and MXN 175 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Café Flores

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 350 for adults and from MXN 175 for children
  • Valet parking fee: MXN 180 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Krystal Monterrey Hotel
Krystal Monterrey Hotel
Krystal Monterrey Monterrey
Krystal Monterrey Hotel Monterrey

Krystal Monterrey Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1085 out of 1948 reviews
Rating 8 - Good. 401 out of 1948 reviews
Rating 6 - Okay. 210 out of 1948 reviews
Rating 4 - Poor. 121 out of 1948 reviews
Rating 2 - Terrible. 131 out of 1948 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

ZAYDA

Stayed 4 nights in Jul 2025

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
All is better
Stayed 1 night in Jul 2025

8/10 Good

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is centrally located and close to many popular tourist attractions like Paseo Santa Lucia, the Cathedral, Macroplaza, plenty of shops and small local restaurants. Staff at check-in was very friendly (Mercedes) I would definitely stay here again if I return to Monterrey. My only complaint is the lack of communication through the Expedia app, and we had to wait until 2:00 PM to check in, even though we arrived early at noon.
Stayed 3 nights in Jul 2025

2/10 Terrible

Azrael

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

"Disappointing Stay – Room Temperature and Service

I recently stayed at your hotel and wanted to share some feedback regarding my experience. Unfortunately, it did not meet expectations due to several issues: The room was extremely hot upon arrival. Although I adjusted the thermostat, the temperature only lowered by 2 degrees and remained uncomfortable throughout the night. The television was not functioning at all during the stay. I also encountered a bug in the restroom, which was concerning in terms of cleanliness. While the restaurant food was acceptable, it wasn’t enough to offset the other inconveniences. When I contacted the front desk to request a room change, I was told all rooms were booked. Additionally, the receptionist was not particularly helpful or accommodating.
Stayed 1 night in Jul 2025

6/10 Okay

Miguel

Disliked: Cleanliness, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

ROSA GUADALUPE

Business traveller
Liked: Amenities
Pongan fridge estaría fabuloso
Stayed 1 night in Jul 2025

10/10 Excellent

Erica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Small details makes the difference!

My stay at Krystal Monterrey was awesome! The check-in was very efficient. The room was superb! I really loved the neatness but most of all the individualized WELCOME note. Special thanks to Susana García!
Relax in the Lobby
Arrived
Stayed 3 nights in Jul 2025

10/10 Excellent

Christina

Stayed 1 night in Jul 2025

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Jun 2025

2/10 Terrible

Roberto

Travelled with family, Business traveller
No me gustó el valet parking ya que dejaron el vehículo prendido toda la noche y se le acabó tanto la batería que tuve que hablar a una grúa incurriendo en un gasto que no tenía contemplado. Se vio con la supervisora y gerente en turno y simplemente me dijeron que “estarán al pendiente”. Entiendo que no son trabajadores directos del hotel pero están en el hotel dando el servicio. Nos quedamos sin agua un día y nos bañamos. La fila para el registro más lento de lo normal
Stayed 2 nights in Jun 2025

10/10 Excellent

Elizabeth Lopez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay really loved it
Stayed 3 nights in Jun 2025

10/10 Excellent

Jose

Stayed 1 night in Jul 2025

8/10 Good

Carolina

Stayed 2 nights in Jul 2025

10/10 Excellent

Jose

Stayed 2 nights in Jun 2025

10/10 Excellent

mike

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than those few things excellent personal nice
Stayed 3 nights in Jul 2025

2/10 Terrible

Pedro Antonio

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Llegamos y nuestra reservacion no aprecia, les mostre con mi cel la reserva de expedia y tardaron aprox 30min en reaolverlo, eran 3 cuartos y tadaron mucho en darnos las llaves ya que teniamos que firmar muchos papeles TODAS las 6 personas que ibamos, yo me acercaba a ver si ya faltaba poco y me decian que necesitaba
Stayed 1 night in Jul 2025

10/10 Excellent

JOSE

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Jun 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place y MTY

Great location and employees and hotel all nice
Stayed 4 nights in Jun 2025

10/10 Excellent

Israel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except for the room that doesn’t have a microwave
Stayed 2 nights in Jun 2025

8/10 Good

Areli

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It’s ok
Stayed 3 nights in Jun 2025

8/10 Good

Rocio

Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly, room service is great, small Starbucks in hotel, seating area in lobby, hotel bar had a happy hour, food at breakfast buffet was good on one day & not so good the next. Room was nice overall, bathroom had s bit od a sewer smell ar times & can hear people next yo our rokm if loud. Overall nice & would recommend as ot in in the downtown area very accessible to shopping, restaurants & sights.
Stayed 4 nights in Jun 2025

10/10 Excellent

Abraham

Stayed 2 nights in Jun 2025

10/10 Excellent

Juan

Stayed 3 nights in Jun 2025

6/10 Okay

Adriana

Liked: Staff & service
El personal increíble, super atentos. Me encanta la ubicacion de este hotel y ya nos hemos hospedado anteriormente. En esta ocasion nos tocó la mala experiencia de no poder bañarnos debido a que la regadera tenia fuga de agua y mojaba todo el baño por arriba de la puerta de cristal.
Stayed 1 night in Jun 2025

4/10 Poor

Paul

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jun 2025