11 Jun 2019 by Marion Front desk manager
Dear Guest, We acknowledge receipt of the survey you completed after your stay in Hôtel SPA de Fontcaude and we thank you for your answers. Your feedback is precious for us as it allows our company to improve the quality of our services. We are glad to read that you enjoyed your stay and that our hotel reached your expectations. Looking forward to welcoming you fot a next stay, please accept our best regards.
24 Apr 2019 by Marion - Front desk manager
Dear Anonymous, We acknowledge receipt of the questionnaire you filled in, which mentioned a certain dissatisfaction with your stay in Hôtel SPA de Fontcaude. We are truly sorry that our establishment did not meet your requirements and would like to apologize for any inconvenience you may have been caused. Once again, thank you for your comments. We hope to be able to convince you during a future stay that the problems you encountered were isolated incidents. We hope to have the pleasure of welcoming you again. Yours sincerely