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Best Western Plus Montreal Downtown-Hotel Europa

3.5 star property

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Photo gallery for Best Western Plus Montreal Downtown-Hotel Europa

Lobby
Lobby
Business Room, 1 King Bed, Non Smoking | Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi
2 restaurants, breakfast, lunch, dinner served; Regional cuisine
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • Bar
  • 24/7 front desk

Explore the area

View in a map
1240 Drummond Street, Montreal, QC, H3G1V7
  • Place, Sainte-Catherine Street
    ‪2 min walk‬
  • Place, The Underground City
    ‪2 min walk‬
  • Place, Bell Centre
    ‪5 min walk‬
  • Airport, Montreal, QC (YUL-Pierre Elliott Trudeau Intl.)
    ‪19 min drive‬

Room options

View all photos for Two Queen Room

Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Two Queen Room

  • Sleeps 4

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 2 Double Beds, Non Smoking

8.2 out of 10
Very good
(52 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Business Room, 1 King Bed, Non Smoking

Business Room, 1 King Bed, Non Smoking | Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Business Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(135 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator

Executive Room, 1 King Bed, Non Smoking, Refrigerator | Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Executive Room, 1 King Bed, Non Smoking, Refrigerator

7.2 out of 10
Good
(28 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

8.2 out of 10
Very good
(62 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking (with Sofabed)

Suite, 2 Queen Beds, Non Smoking (with Sofabed) | Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Suite, 2 Queen Beds, Non Smoking (with Sofabed)

7.6 out of 10
Good
(13 reviews)
  • Sleeps 6
  • 2 Queen Beds

Queen Room

  • Sleeps 2

View all photos for Two Double Room

Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Two Double Room

  • Sleeps 4

View all photos for King Room with Sofa Bed

Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

King Room with Sofa Bed

  • Sleeps 4

View all photos for Two Queen Suite

Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Two Queen Suite

  • Sleeps 6

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(12 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Room

Blackout curtains, iron/ironing board, free cots/infant beds, free WiFi

King Room

  • Sleeps 2

Executive King Room

  • Sleeps 4

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About this property

Best Western Plus Montreal Downtown-Hotel Europa

Hotel with 2 restaurants, steps from Sainte-Catherine Street
2 restaurants, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour business centre, a business centre and conference space.
Best Western Plus Montreal Downtown-Hotel Europa offers 197 accommodations with coffee/tea makers and a hairdryer. 40-inch flat-screen televisions come with satellite channels. Bathrooms include baths or showers and complimentary toiletries.

This Montreal hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us they can't get enough of Best Western Plus Montreal Downtown-Hotel Europa's great location. During your stay, you're just a quick walk from Bell Centre. Features include free WiFi in public areas, plus 2 restaurants and a gym.
  • Free WiFi
  • Enjoy Regional cuisine while dining at Chez Cora
  • Full breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and meeting rooms
  • On-site recreation includes a gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Steps from Sainte-Catherine Street and 4 minutes on foot from Bell Centre
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and meeting rooms.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 3003 square feet (279 square metres) and includes conference space. A fitness centre, a vending machine, and multilingual staff are also featured at Best Western Plus Montreal Downtown-Hotel Europa. A complete renovation of Best Western Plus Montreal Downtown-Hotel Europa was completed in June 2017.

This 3.5-star Montreal hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:00 AM to 1:00 PM and at the weekend from 7:00 AM to 1:00 PM.
Chez Cora – This restaurant specialises in Regional cuisine and serves breakfast, brunch, lunch and light fare. A children's menu is available.
Addies Resto Pub – This bistro specialises in Regional cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • Offsite parking available (CAD 25 per day)

Food and drink

  • Full breakfast available for a fee 6:00 AM to 1:00 PM on weekdays and 7:00 AM to 1:00 PM on weekends; CAD 20 for adults and CAD 20 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Addies Resto Pub
  • Chez Cora

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3,003 square feet of conference space
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Renovated entire property - June 2017
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: CAD 30.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately CAD 20.00 for adults and from CAD 20.00 for children
  • Nearby parking fee: CAD 25 per day
  • Late check-out fee: CAD 30.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
Property Registration Number 2024-11-30, 541785
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Best Western Plus Europa
Best Western Plus Montréal Downtown Europa
Best Western Plus Montreal Downtown hotel Europa
Best Western Plus Montréal Europa
Best Western Plus Montréal Hotel Europa
Best Western Plus Montreal Downtown-hotel Europa Hotel
Best Western Plus Downtown-hotel Europa Hotel
Best Western Plus Montreal Downtown-hotel Europa
Best Western Plus Downtown-hotel Europa
Best Western Hotel Montreal
Best Western Montreal
Montreal Best Western
Best Western Plus Montréal Downtown Hotel Europa

Best Western Plus Montreal Downtown-Hotel Europa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1584 out of 3361 reviews
Rating 8 - Good. 1056 out of 3361 reviews
Rating 6 - Okay. 452 out of 3361 reviews
Rating 4 - Poor. 161 out of 3361 reviews
Rating 2 - Terrible. 108 out of 3361 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Craig

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
🤔 Ever wonder what the “PLUS” in Best Western PLUS means? Let me break it down: ➕ A sofa bed for my teen with stains (and no, it wasn’t toothpaste) that sure looked like male bodily fluids 🤢 ➕ An unlocked door when we checked in 🚪😳 ➕ Staff attitude: “It should be fine” 🙄 Asked for another room? ❌ DENIED. Asked for their sister property? ❌ DENIED. Told a roller bed wasn’t possible—then after 90 mins in the lobby, they magically “found” one: ⚠️ No sheet ⚠️ No blanket ⚠️ No pillow Called corporate? ☎️ ZERO help. Health hazards + zero accountability = Avoid this hotel—and ALL Best Western properties—at ALL costs. 🚫
Stayed 4 nights in Aug 2025

10/10 Excellent

Miguel

Stayed 2 nights in Aug 2025

10/10 Excellent

FRANCES J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

Bhabani Sankar

Travelled with group
Liked: Cleanliness
Property present around most happening places of the town. No parking - u need to pay for parking exists 200meter from property Rooms are Ok, didn’t get a good view though from room. Escalator is noisy. No free breakfast. No drinking water facility in each floor Cost is high. Expect location, everything else is minimal. Can’t give more than 3/5
Stayed 3 nights in May 2025

8/10 Good

Diem

Liked: Cleanliness
Noises from construction in area
Stayed 2 nights in Aug 2025

8/10 Good

SENTHIL

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Washroom not clean and room also not clan
Stayed 1 night in Aug 2025

10/10 Excellent

Jeremy

Stayed 2 nights in Aug 2025

8/10 Good

Lanre

Liked: Cleanliness, staff & service, property conditions & facilities
At the city center, with proximity to a lot of restaurants around.
Stayed 1 night in Jul 2025

8/10 Good

Lanre

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very close proximity to our intended destination. I love this room, very spacious. The attendant was not friendly. He gave us the wrong room, a smaller one. But changed it when we complained.
Stayed 3 nights in Aug 2025

10/10 Excellent

Titus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spot cleaned but some harder to reach areas were dirty.
Stayed 2 nights in Aug 2025

8/10 Good

Kellie

Travelled with family
Liked: Amenities
Elevators were slow, room wasn’t ready for checkin until 6pm, but I got a discount and the staff were super helpful and friendly. The rooms are nice, clean. I liked the location as well, close to lots of shopping and food.
Stayed 2 nights in Aug 2025

6/10 Okay

Steven

Liked: Staff & service
All three rooms that I stayed in during a six day stay had extremely slippery showers with what seemed like smooth plastic floors. I held on to anything I could grip easily to make sure I would not fall. (I was in three rooms because the first was near construction work outside and the second was near a noisy air conditioner on an interior roof.)
Stayed 6 nights in Aug 2025

10/10 Excellent

Emily, Wabush

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, the hotel staff were friendly. Let us check in a little early and held our luggage the next day which was so great.
Stayed 1 night in Apr 2025

8/10 Good

Eduardo

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Deanna-Rae

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how so many different store were in the area and the mall was only a 10 min walk
Stayed 5 nights in Jul 2025

4/10 Poor

Nelia

Disliked: Cleanliness, property conditions & facilities
Our room was dirty espac
Stayed 1 night in Aug 2025

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, so I could walk to museums, Old Montreal, McGill, events. Subway nearby. Welcoming and efficient front desk. Superb Cora restaurant right in the hotel. 24-hour fitness centre. Reasonable and accessible parking. Comfortable bed and linens, and nice quality bath products. The carpet-free rooms remind me of many southern European hotels, and must be better for both allergies and cleanliness. One issue: Not a big deal personally as I am able-bodied and have a mobile, but on arrival I reported my in-room phone was not working. It was checked by maintenance immediately, but 36-hours later when I left, it had not been fixed and no one had followed up with me. Second issue: construction site across from back of property began work quite noisily at 6 am. If the city does not have noise regulations precluding such an early start, then it would be wise to tell guests in advance and offer earplugs. Both things said, I would still recommend the property for its many upsides.
Stayed 2 nights in Aug 2025

4/10 Poor

Dharmaraj

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All the construction and price for parking made this stay incredibly annoying.
Stayed 2 nights in Aug 2025

10/10 Excellent

Hiru

Stayed 3 nights in Aug 2025

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
We Stay here when we go to Montreal love the location and everyone one there are awesome
Stayed 4 nights in Aug 2025

2/10 Terrible

Leonard

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Montreal was very pleasant, however the staff I personally delt with at the hotel Best Western Plus Montreal Downtown Europa were perhaps untrained in my opinion. I cancelled a reservation I made, as I arrived a day early, to be told theres no history of me making the booking, as my confusion continued to ask questions, my reservation appeared. I booked with Expedia.ca with confidence. Im looking forward to travelling again.
Stayed 1 night in Aug 2025

8/10 Good

Keum Jee

Business traveller
Liked: Staff & service
Well, I had to change rooms due to an infestation issue. Apart from that, the overall experience was fair.
Stayed 3 nights in Jul 2025

8/10 Good

Arishi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

2/10 Terrible

Frans

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the worst experiences I’ve ever had. First of all, when I arrived, I was told I could park in front of the hotel for 20 minutes to unload my luggage. After only 3 minutes, I received a $97 parking ticket. This is extremely frustrating, and when I spoke with the staff, they simply said there was nothing they could do—despite the fact that they were the ones who told me I could park there. On top of that, the hotel does not have its own parking. The nearest option is about a 5-minute walk away, which is very inconvenient. Every morning we were woken up at 6 AM because of loud construction behind the hotel. The room itself was very disappointing—tiny, poorly designed, and completely different from the pictures shown online. The bathroom was extremely small, and the fridge in the room was broken. Overall, this was a terrible experience. I would not recommend this hotel at all case is less then motel.
Stayed 2 nights in Aug 2025