8/10 Good
matthew a.
5 Nov 2023
Liked: Cleanliness
wonderful as always
i don't really know what you could be looking for beyond what the property has. we've stayed here 5 times and it's always exceptional. i know it's all time shares which is unfortunate b/c it takes away the ease of booking with marriott and instead you have a bunch of time share distributors who make it difficult to know about availability. the people we rented from were nice, but they have a lot of people working for them who i don't think are really familiar with the property. they have the following categories of rental units:
oceanfront
oceanview
oceanside
garden view
this place was listed as "Oceanfront view" which is a combination of two places. I inquired 4 times and talked to a different person each time and got different answers. i eventually just gave up and figured that the personnel in american business is garbage ever since the pandemic thinned out the pool of competent applicants. we were also trying to get my father-in-law on the list so that he could pick up the key since we wouldn't be arriving with our babies until 1am. i was told repeatedly by the people we were renting from that i needed to contact Marriott which i did 4 times and for a total of 1.5 hours. turns out it was the people i was renting from who were supposed to do it. i had been trying to work this out for a week prior to arrival and on the day of arrival they told me that unfortunately their hands were tied since it was the day of arrival. frustrating.
matthew a.
Stayed 5 nights in Oct 2023