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UMA Hotel and Residences

3.5 star property

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Photo gallery for UMA Hotel and Residences

Restaurant
Ballroom
Lobby sitting area
Coffee shop
Poolside bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Magsaysay Ave, Naga, Camarines Sur, 4400
  • Place, Basilica of the Nuestra Senora de Penafrancia
    ‪11 min walk‬
  • Place, Basilica of Our Lady of Penafrancia
    ‪11 min walk‬
  • Place, SM City Naga
    ‪20 min walk‬
  • Airport, Naga (WNP)
    ‪23 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Deluxe Room, 1 King Bed with Sofa bed | In-room safe, individually furnished, desk, laptop workspace

Deluxe Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite

Junior Suite | In-room safe, individually furnished, desk, laptop workspace

Junior Suite

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | In-room safe, individually furnished, desk, laptop workspace

Deluxe Twin Room

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, individually furnished, desk, laptop workspace

Deluxe Double Room

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Deluxe King Room With Sofa Bed

In-room safe, individually furnished, desk, laptop workspace

Deluxe King Room With Sofa Bed

  • Sleeps 2

View all photos for Deluxe Double Room

In-room safe, individually furnished, desk, laptop workspace

Deluxe Double Room

  • Sleeps 2

View all photos for Deluxe Twin Room

In-room safe, individually furnished, desk, laptop workspace

Deluxe Twin Room

  • Sleeps 2

View all photos for Junior Suite

In-room safe, individually furnished, desk, laptop workspace

Junior Suite

  • Sleeps 2

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4.0 out of 5, Very good, 6 reviews
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About this property

UMA Hotel and Residences

A restaurant, a bar/lounge and a 24-hour business centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, a coffee shop/cafe and spa services.
UMA Hotel and Residences offers 191 air-conditioned accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished. 42-inch Smart televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Guests can pamper themselves by indulging in the on-site spa services.
Our customers tell us that they can't get enough of the helpful staff at UMA Hotel and Residences. During your stay, you're just a quick walk from Basilica of Our Lady of Penafrancia. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a 24-hour business centre, 3 meeting rooms and a conference centre
  • Within a 10-minute walk of Basilica of Our Lady of Penafrancia and Basilica of the Nuestra Senora de Penafrancia
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 3 meeting rooms.

WiFi is free in public spaces. The business-friendly UMA Hotel and Residences also features spa services, concierge services, and dry cleaning/laundry services. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Naga hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
Descanso – On-site lobby lounge.
Panata – On-site restaurant. Open daily.
Booya – On-site bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 4-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: PHP 688 for adults and PHP 344 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Booya
  • Descanso
  • Panata

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Conference centre

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Individual furnishings
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday:
  • Children's pool
  • Fitness facility
  • Indoor pool
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: PHP 3000 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PHP 688 for adults and from PHP 344 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 4-device limit.

Property is also known as

UMA Residences
UMA Hotel and Residences Naga
UMA Hotel and Residences Hotel
UMA Hotel and Residences Hotel Naga

UMA Hotel and Residences Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 56 out of 91 reviews
Rating 8 - Good. 23 out of 91 reviews
Rating 6 - Okay. 8 out of 91 reviews
Rating 4 - Poor. 2 out of 91 reviews
Rating 2 - Terrible. 2 out of 91 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jovey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff
Stayed 1 night in Nov 2025

10/10 Excellent

Keith

Excellent service and very friendly staff. The rooms are large and extremely comfortable
Stayed 15 nights in Nov 2025

10/10 Excellent

Reginald

Stayed 2 nights in Nov 2025

8/10 Good

MACIEJ

Stayed 3 nights in Sep 2025

10/10 Excellent

Melissa Jane

Stayed 3 nights in Oct 2025

8/10 Good

Erlen

Travelled with family
Liked: Cleanliness, staff & service, amenities
I love the Pinoy food prepared for Breakfast 😍.Just needed to repair some of the broken things inside the Hotel .I was amazed the most by the Telephone inside the Comfort Room can be use for Emergency and the Flashlight inside the cabinet 😍. The Hotel is recommendable .
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Need change

The staff are not friendly in the labby they thought we couldn’t afford to rent a room
Stayed 1 night in Aug 2025

8/10 Good

Sylvester

Stayed 2 nights in Jul 2025

10/10 Excellent

Elizabeth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely return with more family and friends
Stayed 6 nights in Jul 2025

10/10 Excellent

Milagros

Stayed 3 nights in Jul 2025

8/10 Good

Gwendalyn

Stayed 3 nights in Jul 2025

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

8/10 Good

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms great friendly staff. Buffet breakfast could use some upgrades ( maybe some bacon , omelette options.
Stayed 2 nights in Jun 2025

8/10 Good

Vincente

Travelled with family
Liked: Amenities, property conditions & facilities
Nice lodging with friendly customer service…. Breakfast buffet is pretty good
Stayed 1 night in Jun 2025

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Very modern
Stayed 1 night in Jun 2025

4/10 Poor

Bong

Travelled with family
Disliked: Cleanliness, amenities
Centrally located to all restaurants in Naga City. As a supposedly 2 year old hotel, it has a lot of potential but lacks basic property management. Upkeep and maintenance is visibly poor such as the sewer smell in the basement parking, elevator and hallway. I heard hotel got flooded last year and unable to provide solution to the sewer smell. Its next door to the Bicol river which i think makes it susceptible to flooding. For the room, we checked in with water stained mirrors, moldy shower head, leakage on kitchen vent (reported it, staff just put a towel to catch the leak and never came back to fix it), and unmopped floor behind hidden corners. Very tight space and you have to literally walk sideways to go to the far end bedside. We also ask for extra towels (we booked 4 and they put 2), and when we asked for extra towels, they questioned why we needed more. Lastly, the worst part, there is no room WiFi and non existent except for the lobby. We reported it and she ridiculously replied its due to the rain and weather. I worked in Telecoms and this is an easy fix and just shows poor instalation in all rooms and care from management. When you people going down to the lobby just to get a decent WiFi is a sign of absolute lack of care. We've read pass reviews and this is not a new issue. You are basically guaranteeing no repeat customers with this management approach for a 2 year old hotel with 2 year old excuse of "soft opening".
Stayed 5 nights in Jun 2025

10/10 Excellent

Eian

Stayed 1 night in Jun 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommended.
Stayed 1 night in Jun 2025

10/10 Excellent

Derek Brian, Victoria

Stayed 2 nights in May 2025

10/10 Excellent

Excelita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful and their customer service is excellent, everyone is accommodating and wear a smile in their faces.
Stayed 1 night in May 2025

10/10 Excellent

Aldo

Stayed 2 nights in May 2025

10/10 Excellent

Ma. Shiela, GARDENA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

Rose Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are comparable to US hotels clean friendly staff. They accommodated us when the AC on our side of the floor broke. The insulation is not that great you can hear the cars and whatever is going on in the streets below from our 6th floor room .
Stayed 15 nights in Apr 2025

8/10 Good

Lorena

Stayed 1 night in May 2025