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Hakuba Royal Hotel

3.0 star property

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Photo gallery for Hakuba Royal Hotel

Restaurant
Reception
Combined shower/bathtub, deep-soaking bathtub, free toiletries
Exterior
Restaurant

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Housekeeping

Explore the area

View in a map
Hokujo 2310, Hakuba, Nagano-ken, 399-9301
  • Place, Hakuba Ski Jumping Stadium
    ‪16 min walk‬
  • Place, Hakuba Happo-One Ski Area
    ‪4 min drive‬
  • Place, Happo-one Adam Gondola
    ‪6 min drive‬

Room options

View all photos for Twin Room, Annex Building

Twin Room, Annex Building | Desk, free WiFi

Twin Room, Annex Building

  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, Main Building

Standard Room, Main Building | Desk, free WiFi

Standard Room, Main Building

  • 23 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Japanese Traditional Room, Annex Building

Japanese Traditional Room, Annex Building | Desk, free WiFi

Japanese Traditional Room, Annex Building

  • Sleeps 4
  • 4 Single Futons

Japanese Western Room, Main Building

  • Sleeps 5
  • 4 Single Futons

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About this property

Hakuba Royal Hotel

Hotel with free parking, near Hakuba Happo-One Ski Area
This hotel features a 24-hour front desk, a front desk safe and free self-parking. WiFi in public areas is free.
Hakuba Royal Hotel offers 59 air-conditioned accommodations with complimentary slippers and a hairdryer. LCD televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit with a deep soaking bath, toilets with an electronic bidet and complimentary toiletries. This Hakuba hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.
During your stay at Hakuba Royal Hotel, you'll be within walking distance of Hakuba Happo-One Ski Area. Features include free WiFi in public areas and free self-parking, plus meeting rooms.
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe and meeting rooms
  • On-site recreation includes hot springs
  • Just a 3-minute drive from Hakuba Happo-One Ski Area and a few minutes from Hakuba Goryu Ski Resort
Hakuba Royal Hotel offers its guests hot springs. WiFi is free in public spaces. Hakuba Royal Hotel also features karaoke and a front desk safe. Free self parking is available.
Kashiwa – This restaurant serves breakfast, lunch and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Restaurants on site

  • Kashiwa

Things to do

  • Hot springs
  • Karaoke

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Spa

  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Room amenities

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property's closest bus terminal is located at JR Hakuba station.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Towels available for a fee (or guests may bring their own)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Guests with dietary restrictions or food allergies should contact this hotel in advance.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hakuba Royal Hotel
Hakuba Royal
Hakuba Royal Hotel Hotel
Hakuba Royal Hotel Hakuba
Hakuba Royal Hotel Hotel Hakuba

Hakuba Royal Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 7 out of 33 reviews
Rating 8 - Good. 17 out of 33 reviews
Rating 6 - Okay. 4 out of 33 reviews
Rating 4 - Poor. 5 out of 33 reviews
Rating 2 - Terrible. 0 out of 33 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Dwight

Liked: Cleanliness
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Very run down and dated hotel. Stains on the walls and thread bare carpet. Worst bed and pillows we’ve ever tried to sleep on. The indoor/outdoor Onsen was in generally good condition and nice to have access to after two days on the slopes.
Stayed 3 nights in Feb 2019

4/10 Poor

wheelersgate

Disliked: Staff & service, property conditions & facilities, room comfort

Calculative and overpriced hotel, don't go!

Late check in and staffs were very unfriendly and super calculative by keep head counting how many kids staying together every time we bumped into the staff. It's very irritating and we checked in late that night, after long travelling and being questioned so many things. This hotel is very old fashioned and the onsen is far from the rooms. Onsen opening time is limited and the water isn't hot enough, it's just like luke warm water. Due to transiting to other cities, we had to wake up early and missed the onsen. It's over priced and very stingy on amenity, only 2 tiny packs of hair shampoo and body shampoos are provided in the room. Hotel room is not heated, however, there's a portable one provided but auto shut off every 5 minutes, thus it's useless. I felt very disappointed with this hotel and i won't return. Nothing impressive! We checked out at 5a.m. in the morning.
Stayed 2 nights in Jan 2018

10/10 Excellent

QUYNH NGA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice location and view

It was a nice stay, staffs are very friendly with great service. The hotel near the stream so you can hear the sound of water flow, enjoy fresh air with mountain view.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kiyoshi Endo i believe is the mgr, and is great!!!

This was a great place to stay, clean and everyone working here was extremely helpful and pleasant to be around! A free bus picks you up at the hotel and shuttles you to the various mountains.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Not worth it

Way over priced for the condition of the room and furnishings. Obviously this hotel has not been updated since the winter Olympics in Nagano. Very disappointing.

8/10 Good

Barry, California

Liked: Cleanliness, staff & service, room comfort

Good place for the price and what you need

Good hotel but a tad run down. You could tell it was built for the Olympics and they haven't done much with it. Staff was amazing!!! Amenities were great, had rental ski/snowboard gear, hot springs/jacuzzi. Overall it was amazing for the price I would stay again when I go back.

8/10 Good

Greg, Tokyo, Japan

Liked: Cleanliness, staff & service, room comfort

Ski trip to Happo-one

The hotel is only a 5 minute walk from the station with a free shuttle to both Happo-one and Goryu. The room was nice, but the hotel could use a little "up-keep" (paint, etc.)

8/10 Good

Robert, London

Liked: Cleanliness, staff & service, room comfort

Quirky hotel with great staff

Great hotel just 2 mins from the station. The building is really interesting; dated but clean. The rooms are very large for Japan and have a nice desk and chairs etc. It might have been built for the Olympics but never quite been full since. There are free shuttle buses that run to all the ski resorts which is handy. The staff are fantastic and the manager is really friendly, he was always around the lobby when I was there, saying hello and making sure things were okay. If you don't mind old decor, stay here!

6/10 Okay

Peter, Brisbane

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Ski time is busy

The hotel is 200 meters from Hakuba rail station and 10 restaurants and coffee shops .. Regular free shuttle busses go to and from the ski fields .. The hotel has a good onsen in two pools .. The hotel is in need of a refurb old but good .. .. Staff are friendly and go out of there way to assist .. Breakfasts are Japanese and tasty .. I would go back

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Irie

Liked: Staff & service
Stayed 2 nights in Mar 2020

8/10 Good

MASATO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

CHI HO TONY

Travelled with family
Disliked: Property conditions & facilities

Dated hotel and manned by aged staff

We stayed three nights at the hotel for a ski holiday. The first two nights wete booked through the ski resort and last nights was booked with hotel.com. Although mentioned initially, the reception staff was not aware on arrival. Lengthy explanation was spent. However after two nights, we were asked to check out in the morning. Explanation was given again. The hotel was dated. Open air onsen closed and we were told that not enough rain/ snow fall this year. The breakfast and dinner set were just so so. Overall, not recommended unless you have no better choice in ski season.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

マッキー, 埼玉県

Disliked: Cleanliness, amenities, property conditions & facilities
部屋に入ったら電気がつかず、スイッチの所にテープが2箇所貼ってあり、つけるな。と、いう意味なんでしょう。フロントに連絡して直ぐに対応してくれたのですが、何だか気分が悪く、違う部屋に変えてもらった所、今度はテレビがつかず、、結局、前の部屋に変えてもらいました。フェイスタオルが驚くほど薄くて、がっかり。お風呂のシャワーのホースの付け根の所が柔らかすぎて、向きによってはお湯がでない。髪の毛を乾かそうと思ったら、ドライヤーが置いてあった引き出し、、と、言うか、ドライヤーが引き出しに入っていたのも初めてですが、髪の毛が落ちていました。ゴミ箱も、なんかの変わりか、ドラム缶のような感じで、、、。 寝る時も空調の音がうるさくて気になって眠れず、こういうホテルは後にも先にも初めてでした。スタッフの方も感じ悪くないですが、制服ではなく、下はジーンズでした。チェックアウトの時は別の方でしたが、基本、やはり、朝は笑顔で送り出してほしいもの。それだけで気分が違うのに。多分、2度と行かないと思いますが、徹底したお掃除と古いなら古いなりのプライドを持ってほしい。 頑張って綺麗にしてる古いホテルもいっぱいあります。夜行バスで泊まる方も多いのでは？だったら、お疲れ様でした、のウエルカムドリンクみたいなのをセルフでもいいから用意するとか、やれることはいっぱいある気がします。バス停から近いし立地は悪くないのに本当に残念です。
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
露天溫泉在入住期間暫停開放, 有點失望 另外, 早餐每日都是一樣, 而且食物沒有很熱, 連續住了四天, 已經不想再吃了
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
施設が古いです。
Stayed 1 night in Oct 2018

6/10 Okay

Pik Shan

5 分鐘步行路程就到白馬駅

5 分鐘步行路程就到白馬駅，旅館外圍環境好好，但旅館內裡好舊。旅館附有大浴場, 泉水夠熱，但花酒水力太慢， 有女客甚至用兩個花酒洗頭，房間牆身都比較陳舊，早餐份量足夠，餐廳環境十分優美，反而想不到 WIFI 竟然夠快
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

温泉

露天の温泉が気持ち良かったです。
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Hiroyuki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
駅からも近く便利であったが、団体客がいたため大変賑やかであった。