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Shibu Onsen KOKUYA

3.0 star property

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Photo gallery for Shibu Onsen KOKUYA

Superior Japanese-Style Room with Open-Air Bath | Bathroom | Hair dryer, slippers, electronic bidet, towels
Front of property
Exterior
Standard Japanese-style Room with Open-Air Bath | Minibar, in-room safe, individually decorated, individually furnished
Standard Japanese-style Room with Open-Air Bath | Minibar, in-room safe, individually decorated, individually furnished

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Laundry
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
2200 Hirao, Yamanouchi, Shimotakai-gun, 381-0401
  • Shibu
    ‪1 min walk‬
  • Yudanaka Hot Spring
    ‪19 min walk‬
  • Jigokudani Monkey Park
    ‪13 min drive‬

Room options

View all photos for Standard Japanese-style Room with Open-Air Bath

Standard Japanese-style Room with Open-Air Bath | Bathroom | Hair dryer, slippers, electronic bidet, towels

Standard Japanese-style Room with Open-Air Bath

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 3
  • 3 Single Futons

View all photos for Deluxe Japanese-Style Room with Open-Air Bath

Deluxe Japanese-Style Room with Open-Air Bath | Bathroom | Hair dryer, slippers, electronic bidet, towels

Deluxe Japanese-Style Room with Open-Air Bath

  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Superior Japanese-Style Room with Open-Air Bath

Superior Japanese-Style Room with Open-Air Bath | Bathroom | Hair dryer, slippers, electronic bidet, towels

Superior Japanese-Style Room with Open-Air Bath

  • Sleeps 4
  • 4 Single Futons

View all photos for Standard Japanese-Style Room with Shared Bathroom

Standard Japanese-Style Room with Shared Bathroom | Minibar, in-room safe, individually decorated, individually furnished

Standard Japanese-Style Room with Shared Bathroom

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 4 Single Futons

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About this property

Shibu Onsen KOKUYA

Ryokan with 3 restaurants, steps from Shibu
3 restaurants, a full-service spa and spa services are available at this ryokan. Free WiFi in public areas, free valet parking and free train station pick-up are also provided. Other amenities include concierge services, laundry facilities and gift shops/newsstands. Change of towels is available on request
Shibu Onsen KOKUYA offers 19 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Televisions come with cable channels.

Bathrooms include slippers, toilets with an electronic bidet and toothbrushes and toothpaste. Guests can surf the web using complimentary wired and wireless Internet access. Hairdryers, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the ryokan's full-service spa. Services include massages. The spa is equipped with a sauna. The spa is open daily.

Private bath/onsen services include an indoor private onsen (in communal space) and an outdoor private onsen (in communal space). Public bath/onsen services include an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open 24 hours a day. There are hot springs on site.

Our customers tell us that they can't get enough of the helpful staff at Shibu Onsen KOKUYA. During your stay, you're just a quick walk from Shibu. Features include free WiFi in public areas, free valet parking and free train pick-up service.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Japanese cuisine while dining at Tyoseian
  • Full breakfast served daily for a fee
  • Treat yourself to massages at the spa
  • Amenities include a front desk safe, a gift shop and laundry facilities
  • On-site recreation includes hot springs and bicycles to rent
  • Steps from Shibu and a 3-minute drive from Shiga Kogen Ski Area
  • Free train station pick-up and train station drop-off shuttle service
There are 3 restaurants on site. WiFi is free in public spaces. As a guest of Shibu Onsen KOKUYA, you'll find a full-service spa and hot springs. A train station pick-up shuttle and A train station drop-off shuttle are free. Spa services, a vending machine, and multilingual staff are also featured at Shibu Onsen KOKUYA. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Yamanouchi ryokan.

For a fee, guests can enjoy a full breakfast daily from 7:30 AM to 8:30 AM.
Tyoseian – This restaurant specialises in Japanese cuisine and serves breakfast and dinner.
Yawaragi – This restaurant specialises in Japanese cuisine and serves breakfast and dinner. Open daily.
HIroma – This restaurant specialises in Japanese cuisine and serves breakfast and dinner. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up and drop-off shuttle
  • Free covered self parking on site
  • Free covered valet parking on site
  • Limited on-site parking

Food and drink

  • Daily full breakfast available 7:30 AM to 8:30 AM for a fee: JPY 2,200 per person
  • 3 restaurants
  • Couples/private dining
  • Kaiseki meal

Restaurants on site

  • HIroma
  • Tyoseian
  • Yawaragi

Things to do

  • Bicycle rentals
  • Bicycle tours
  • Full-service spa
  • Hot springs
  • Karaoke
  • Shopping

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Full-service spa

  • 24-hour public bath
  • Hot/mineral springs
  • Massage
  • Private indoor onsen (mineral springs) in communal space
  • Private outdoor onsen (mineral springs) in communal space
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Sauna
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in public areas
  • Smooth flooring in public areas
  • Upper floors accessible by stairs only

More

  • Designated smoking areas
  • Genkan (entryway)
  • Traditional architecture

Room amenities

Bathroom

  • Hair dryer (on request)
  • Private or shared bathroom
  • Slippers
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Safe
  • Tatami (woven mat) flooring
  • Tokonoma (alcove)

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 10:00 AM - 8:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately JPY 2200 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bath facility
This property accepts credit cards; cash is not accepted
Shibu Onsen KOKUYA offers transfers from the train station. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 10:00 AM - 8:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for private bath/onsen. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Kokuya Hotel Yamanouchi
Shibu Onsen KOKUYA Inn Yamanouchi
Kokuya Yamanouchi
Kokuya
Shibu Onsen KOKUYA Inn
Shibu Onsen KOKUYA Yamanouchi
Shibu Onsen KOKUYA Ryokan
Shibu Onsen KOKUYA Yamanouchi
Shibu Onsen KOKUYA Ryokan Yamanouchi

Shibu Onsen KOKUYA Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 79 out of 104 reviews
Rating 8 - Good. 18 out of 104 reviews
Rating 6 - Okay. 4 out of 104 reviews
Rating 4 - Poor. 1 out of 104 reviews
Rating 2 - Terrible. 2 out of 104 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Chris C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for the Onsen and Snow Monkeys

Traditional Ryokan with many onsen baths. We had our own outdoor onsen which was nice but you could also use one of the other larger onsen by free reservation, these were great. Traditional Japanese meal for dinner which was lovely and very authentic feeling. Quite expensive.
Stayed 1 night in Apr 2025

4/10 Poor

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place! Loved the kaiseki and on site onsen experience
Stayed 2 nights in Mar 2025

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay here, it was one of the highlights of our trip. The staff were very attentive and kind and helped us whenever we had a question. We loved the private onsen in our room as well as the option to use the other onsens on the property. The beds were very also one of the most comfortable throughout our entire trip. The dinner and breakfast meals were amazing. We would have loved to stay longer but it was outside of our budget. Thankyou for an amazing experience.
Stayed 1 night in Feb 2025

10/10 Excellent

Miriam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what an experience. The service was amazing. So glad we decided to spend a night here. The futton was comfortable and the onsen baths were so relaxing. One of the highlights of our trip.
Stayed 1 night in Feb 2025

10/10 Excellent

Roberta

Stayed 2 nights in Feb 2025

10/10 Excellent

C C K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Georges, longueville

Stayed 1 night in Nov 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in Shibu Onsen

Loved our stay at Shibu Onsen Kokuya and would highly recommend. They made the trip into the mountains and to see the snow monkeys very easy - with transfers included and bag drop to the station. The traditional dinner and breakfast were a great experience. Also loved the variety of onsen’s available within the hotel itself - and private Onsen with your room if you want!
Stayed 1 night in Jan 2025

10/10 Excellent

Niki

Stayed 1 night in Nov 2024

10/10 Excellent

Dara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the most amazing experiences of my entire life. The staff there made everything perfect. I didn’t know a place like this existed and I was deeply impressed by every aspect of our trip here. It’s unreal
Stayed 1 night in Nov 2024

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We cannot say enough good things about this property. The staff were incredibly thoughtful, informative, and fun to chat with! We had never stayed in a ryokan before and would recommend KOKUYA to all our friends and family. The food was incredible and we enjoyed the variety of Onsen available just in the hotel (we never made it to the public onsens). They also had a shuttle to the snow monkey park in the morning, and will transport your luggage back to the train station upon departure. We will be back to spend more time in this wonderful place.
Stayed 1 night in Oct 2024

10/10 Excellent

Matthew, Tornoto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Traditional Japanese Hotel

Stayed 2 nights in Jun 2024

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely Ryokan, the staff were all so kind and nice. Super friendly! Explained everything so well and offered pick up from a nearby train station and drop off at local monkey park. The baths were all so different and the vibes were really good. Would definitely go again! I'd recommend everyone to go if you want to stay in the area.
Stayed 1 night in May 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpful staff and they speak English. The customer service was excellent with thorough explanations of the facilities, the meals and the van service to see the snow monkeys the next day (free van service) Great meals (plenty of great food) and the baths were amazing (onsen). You can book the indoors baths twice in a day (heaven!) and I had a private onsen in my room as well. Even when the weather was super cold and rainy, I was able to enjoy and recover from my long trip. I was not able to get out and walk around the property at night since it was very cold outside. Would definitely love to return!
Stayed 1 night in Mar 2024

10/10 Excellent

Jacky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For my overnight trip to Nagano, my focus had always been to visit Togakushi Shrine for the giant cedar trees and Jigokudani Yaen Koen for the snow monkeys. This meant that I had to find lodging that was within a reasonable drive from both locations as one was west of Nagano and the other east. As I favored more of visiting Jigokudani Yaen Koen when there are lesser crowds, which meant early morning hours when the park just opens (keep in mind it takes 45 minutes to hike up to the park), I decided to go with Shibu Onsen Kukuya, which was comfortably situated in Shibu Onsen a small onsen town that is 10 minutes drive away from the park. My overall experience with this Ryokan style lodging was exceptional as they were easy to get in touch with, responsive with inquiries, English friendly and very accommodating to their guest needs. The food that came with my room reservation (dinner & breakfast) was comparable to fine dining that you would find in luxury hotels and restaurants from larger cities like Tokyo and Kyoto. The private onsens found within the premises as well as within certain rooms offer a very intimate and comfortable experience. As for the staff, they all offered a world class service from the moment they greet you to moment they bid you farewell, I was truly impressed by the attention to detail and professionalism that each staff member shared. Overall, Shibu Onsen Kokuya has exceeded my expectations and has provided me with an enjoyable and memorable experience.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A traditional Japanese hotel. They served breakfast and dinner. Exceptional. Staff very helpful, punctual, and sweet. The resort even has onsens within the hotel that guests can use. There is about ten of them. We used them instead of using the Puplic Onsen which we also had access to. Only issue was my husband is tall and had to duck in many doorways. Also we are in our 60’s and sleeping on the floor on mats was a bit uncomfortable. But definitely worth it. And going to the Snow Monkey Park was just awesome. Shuttle service was available at 9:15am. It is best to go early. Loved this place for traditional Japan hospitality.
Stayed 2 nights in Jan 2024

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024