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Cloud Hotel & Suites

4.0 star property

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Photo gallery for Cloud Hotel & Suites

Breakfast, lunch and dinner served
Fitness facility
Indoor pool, outdoor pool, free pool cabanas, pool umbrellas
Premium bedding, in-room safe, desk, soundproofing
Bar (on property)

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Corner of 4th Parklands and Masari Road, Nairobi, 00100
  • Place, Diamond Plaza II
    ‪1 min walk‬
  • Place, The Aga Khan University Hospital
    ‪10 min walk‬
  • Place, Aga Khan University Nairobi
    ‪15 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪23 min drive‬

Room options

View all photos for Executive Room

Executive Room | Premium bedding, in-room safe, desk, soundproofing

Executive Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Premium bedding, in-room safe, desk, soundproofing

Standard Double or Twin Room

9.6 out of 10
Exceptional
(10 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Suite

Suite | Premium bedding, in-room safe, desk, soundproofing

Suite

10.0 out of 10
Exceptional
(1 review)
  • Canal view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Cloud Hotel & Suites

An indoor pool, an outdoor pool and a restaurant are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a sauna are on-site.
Cloud Hotel & Suites offers 39 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool, an outdoor pool and a hot tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

With your stay at Cloud Hotel & Suites, you're connected to a shopping centre and just a quick walk from Diamond Plaza II. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a steam room and a sauna
  • 6 minutes by car from Kenyatta International Convention Centre and 13 minutes from Thika Road Mall
  • Airport shuttle service available for a fee
Cloud Hotel & Suites offers its guests an indoor pool, an outdoor pool, a hot tub, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and a meeting room. The business-friendly Cloud Hotel & Suites also features concierge services, laundry facilities, and dry cleaning/laundry services. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Nairobi hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
On-site venue – Overlooking the pool, this restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open 24 hours.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 9 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Free pool cabanas
  • Pool umbrellas

Spa

  • Aromatherapy
  • Deep-tissue massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (120 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (120 centimetre high)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cloud Hotel & Suites

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 9 per person
  • Airport shuttle fee: USD 30 per vehicle (one way)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cloud Hotel Nairobi
Cloud Nairobi
Cloud Hotel & Suites Hotel
Cloud Hotel & Suites Nairobi
Cloud Hotel & Suites Hotel Nairobi

Cloud Hotel & Suites Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 37 out of 115 reviews
Rating 8 - Good. 39 out of 115 reviews
Rating 6 - Okay. 13 out of 115 reviews
Rating 4 - Poor. 13 out of 115 reviews
Rating 2 - Terrible. 13 out of 115 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Clare

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless Staff V courteous Bed was comfortable Water was lovely & hot
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Darin

Liked: Cleanliness, amenities, property conditions & facilities
Very nice views from the roof top restaurant and bar and I thought it was a good value .
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Esther

Liked: Cleanliness, amenities, property conditions & facilities
Staff did seem very self courteous and the breakfast was ridiculously priced.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and excellent
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet rooms, perfect shower water temperature, very clean, friendly staff, restaurant food and breakfast buffet are very delicious, very comfortable and clean beds, and cold A/C. 🌟🌟🌟🌟🌟
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here , everything is within reach , the views from the restaurant is also amazing
Stayed 2 nights in Oct 2022
Verified

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've lodged at Cloud on multiple occasions, each time my expectations were met. Clean rooms, comfortable beds, a nice and delicious breakfast buffet, and a restaurant that serves excellent room service.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

YOUSIF

Liked: Amenities
Very nice location, in the middle of everything, supermarket and restaurants are walking distance,. the staff at the hotel was so friendly and polite. For sure will be back to the same hotel but bigger room.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Sep 2025
Verified

8/10 Good

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay, Customer service is excellent
Stayed 1 night in Jul 2022
Verified

8/10 Good

Mick

Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a nice time and the staff were friendly.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Arifa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 3 nights in Sep 2023
Verified

8/10 Good

Claudina

Staff very professional and kind.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Adeniran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, room comfort

Nice room in a great location

I recommend this hotel as great value for money, with a nice restaurant, situated above a shopping center which makes everything so easy. The rooms are simple, comfortable, and clean. Staff is friendly and responsive. The only drawback is the noise from adjacent function hall that happens a couple of nights a week.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Epiphane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is good. The staffs are very nice
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🌟🌟🌟🌟🌟
Stayed 1 night in Sep 2025
Verified

8/10 Good

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were polite and courteous. Any issues were handled very promptly. The breakfast buffet was delicious. The two i ordered food from the restaurant it was absolutely delicious. I would definitely recommend Cloud Hotel & Suites
Stayed 3 nights in Aug 2024
Verified

8/10 Good

Sadrudin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked location, price and facilities. Did not like too many stairs and steep ramp going to the dinning area
Stayed 4 nights in Mar 2023
Verified

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service personnel were political and welcoming
Stayed 1 night in Sep 2024
Verified

6/10 Okay

Phabeeo

Liked: Staff & service
Disliked: Property conditions & facilities
Personally, the place was bit hard to be found. The room is very old and need some updates. Staff were very good and professional.
Stayed 1 night in Jun 2024
Verified

4/10 Poor

Cassandra

Disliked: Staff & service, property conditions & facilities
I would not stay there again at that price
Stayed 1 night in Nov 2023
Verified

8/10 Good

Sarah

Liked: Cleanliness, staff & service, room comfort

Great Value for Money, but can be Noisy

The hotel is great value for money in Nairobi. Hotels.com gets the best prices. The hotel sits within the Diamond Plaza Mall, so amazing access to restaurants, coffee, amenities, etc. The staff is responsive; the food is good. However, both the hotel and the mall are old and worn. The pool doesn't look clean and the sauna looks decripit. (I didn't use it). Plus there are often weddings which blare music way into the wee hours of the morning.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was full so we had to park in the food courts parking lot. It was fine but not ideal to leave our car with some bags.
Stayed 1 night in Oct 2024