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Hays Suites

3.0 star property

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Photo gallery for Hays Suites

A spacious dining area with a large table and chairs, a blue sofa, and large windows with curtains.
A room with a large window, a blue sofa with a patterned pillow, a small table, and a wooden floor.
A multi-level interior with a central staircase, glass railings, and a ceiling light.
A hotel reception area with a modern design, featuring a reception desk, a seating area with patterned cushions, and a sign indicating 'HAYS SUITES'.
A hotel room with a bed, a desk with a chair, a television, and a window with curtains.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Laundry room
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Wood Ave, Nairobi, Nairobi County
  • Place, Yaya Centre
    ‪3 min walk‬
  • Place, Prestige Plaza
    ‪8 min walk‬
  • Place, Royal Nairobi Golf Club
    ‪3 min drive‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪22 min drive‬

Room options

View all photos for Room

A bedroom with a bed, a nightstand, a lamp, a window with a view, and a curtain.

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Room

A hotel room with a bed, a desk with a chair, a television, and a window with curtains.

Deluxe Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Economy Double Room

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Economy Double Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

Hays Suites

This smoke-free hotel features a restaurant, laundry facilities and a 24-hour front desk. WiFi in public areas is free. Other amenities include a front desk safe.
Hays Suites offers 40 accommodations with minibars and complimentary bottles of water. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with digital channels. Bathrooms include a shower, bathrobes, slippers and bidets.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is provided on a daily basis.

During your stay at Hays Suites, you're just a quick walk from Yaya Centre. You'll find features such as free WiFi in public areas, plus a restaurant and a round-trip airport shuttle (surcharge).
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy a bite to eat at the restaurant
  • Amenities include a front desk safe, laundry facilities and a lift
  • Just a 4-minute walk from Yaya Centre and 10 minutes on foot from Lucky 8 Casino
  • Airport shuttle service available for a fee
There's a restaurant on site. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Hays Suites also features laundry facilities, a front desk safe, and a lift.

This 3-star Nairobi hotel is smoke free.

Hays Suites has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • A restaurant

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hays Suites

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: USD 40 (one-way), (from 7 to 18 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hays Suites Hotel
Hays Suites Nairobi
Hays Suites Hotel Nairobi

Hays Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 7 out of 12 reviews
Rating 8 - Good. 3 out of 12 reviews
Rating 6 - Okay. 0 out of 12 reviews
Rating 4 - Poor. 2 out of 12 reviews
Rating 2 - Terrible. 0 out of 12 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Kom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yaya center is nearby!
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Asmerom

Liked: Cleanliness, staff & service, property conditions & facilities
initially booked for two days ended up staying four.Very nice place. i would stay there again.
Stayed 2 nights in May 2023
Verified

10/10 Excellent

YOUSIF

Liked: Staff & service, property conditions & facilities
Very friendly staff, Internet speed was super fast, definitely recommend and sure will be back.
Stayed 7 nights in Aug 2023
Verified

10/10 Excellent

ONO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a lot of mosquitoes at night, but they didn't bother me too much because I covered my whole body by large clean linen during at night.
Stayed 1 night in Dec 2023
Verified

4/10 Poor

Nancy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They do give adequate drinking water though. However the rest is discouraging - beddings were dirty/dusty. Shower power very low. No parking and this should be highlighted.
Stayed 8 nights in Oct 2024
Verified

10/10 Excellent

ONO

Liked: Cleanliness, staff & service, property conditions & facilities
Almost fine but only shower system is not good 👍 for me. It was so difficult proper temperature during using it though. Mosquitos were annoying us during midnight. I wanted a mosquito net.
Stayed 1 night in Dec 2023
Verified

8/10 Good

Motoki

Liked: Cleanliness, staff & service, property conditions & facilities
料金が安く、比較的便利だが、未だ新しいのが長所。Wifiのアクセスもまずまず。周りの治安はナイロビの中ではよいものの、夜間は非常に安全とは言えない。
Stayed 6 nights in Feb 2023
Verified

4/10 Poor

Esa

Disliked: Cleanliness, property conditions & facilities, room comfort

Clean bed rest so so

Stayed 2 nights in May 2024
Verified

10/10 Excellent

ONO

Stayed 1 night in Dec 2023
Verified

8/10 Good

Gezahegn Kebede

Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

kwame

Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Trillizos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022