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JW Marriott Hotel Nairobi

4.5 star property

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Property amenity
Creator video - submitted by Bee Mehmel
Executive Room, 1 Bedroom, City View | Premium bedding, down duvets, memory-foam beds, minibar
Lobby
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Chiromo Lane, Westlands, Nairobi, 800
  • Place, University of Nairobi
    ‪8 min walk‬
  • Place, Nairobi National Museum
    ‪8 min walk‬
  • Place, Sarit Centre
    ‪17 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪21 min drive‬

Room options

View all photos for Club Room, 1 King Bed, City View

Premium bedding, down duvets, memory-foam beds, minibar

Club Room, 1 King Bed, City View

  • 52 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Bedroom, City View

Executive Room, 1 Bedroom, City View | Premium bedding, down duvets, memory-foam beds, minibar

Executive Room, 1 Bedroom, City View

  • 101 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, down duvets, memory-foam beds, minibar

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(4 reviews)
  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, 1 Bedroom, City View

Premium bedding, down duvets, memory-foam beds, minibar

Junior Room, 1 Bedroom, City View

  • 69 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom, City View

Apartment, 1 Bedroom, City View | Premium bedding, down duvets, memory-foam beds, minibar

Apartment, 1 Bedroom, City View

  • 77 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms, City View

Apartment, 2 Bedrooms, City View | Premium bedding, down duvets, memory-foam beds, minibar

Apartment, 2 Bedrooms, City View

  • 113 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Apartment, 3 Bedrooms, City View

Apartment, 3 Bedrooms, City View | Premium bedding, down duvets, memory-foam beds, minibar

Apartment, 3 Bedrooms, City View

  • 196 sq m
  • City view
  • Sleeps 4
  • 3 Double Beds

View all photos for Club Room, 2 Double Beds, City View

Premium bedding, down duvets, memory-foam beds, minibar

Club Room, 2 Double Beds, City View

  • 38 sq m
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Premium bedding, down duvets, memory-foam beds, minibar

Standard Room, 2 Double Beds

  • 38 sq m
  • City view
  • Sleeps 2
  • 2 Double Beds

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Exterior
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About this property

JW Marriott Hotel Nairobi

Luxury hotel connected to a shopping centre in Nairobi with 4 restaurants
Along with 4 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness centre and a poolside bar. Housekeeping is available on request.
JW Marriott Hotel Nairobi offers 366 air-conditioned accommodations with minibars and complimentary bottles of water. Memory foam beds feature down duvets and premium bedding. A pillow menu is available. Business-friendly amenities include desks, desk chairs and telephones. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. A nightly turndown service is provided and housekeeping is offered on request. Amenities available on request include hypo-allergenic bedding. Cots/infant beds (complimentary) are also available.
Recreational amenities at the hotel include an outdoor pool, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa by JW has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

With your stay at JW Marriott Hotel Nairobi, you'll be connected to a shopping centre and within walking distance of Nairobi National Museum. You'll find features such as free WiFi in public areas and free valet parking, plus 4 restaurants.
  • Free Wi-Fi in some public areas
  • Free valet parking
  • Enjoy international cuisine at Myna, one of the property's 4 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with body scrubs, reflexology or facials at Spa by JW
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • 11 minutes by foot from Nairobi National Museum and a 2-minute drive from Sarit Centre
JW Marriott Hotel Nairobi offers its guests a full-service spa, an outdoor pool, and a sauna. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

Event space at this hotel measures 18299 square feet (1700 square metres) and includes a conference centre. A 24-hour fitness centre, a rooftop terrace, and spa services are also featured at the luxury JW Marriott Hotel Nairobi. Valet parking is free.

Smoking is allowed in designated areas at this 4.5-star Nairobi hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.
Myna – This family restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Midi Cafe and Patisserie – This café specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Hudson Bar and Grill – This sports bar specialises in American cuisine and serves lunch and dinner. Open daily.
Mughal – This family restaurant specialises in Indian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Mr. Pang Sky Bar & Lounge – This fine-dining restaurant specialises in Pan-Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Late-night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free valet parking on site
  • Limited on-site valet parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; USD 5,400 for adults and USD 2,700 for children
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Hudson Bar and Grill
  • Midi Cafe and Patisserie
  • Mr. Pang Sky Bar & Lounge
  • Mughal
  • Myna

Things to do

  • 24-hour gym
  • Art gallery
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • Conference centre (18,299 square foot of space)

Outdoors

  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Telescope

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Area rugs in room
  • Braille/raised signage
  • Hardwood flooring in room
  • Lift (128 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • At least 80% lighting from LEDs
  • Ballroom
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JW Marriott Hotel Nairobi

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 5400 for adults and from USD 2700 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments and cash
Mobile payment options include: M-Pesa
This property uses solar energy
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Jw Marriott Nairobi Nairobi
Jw Marriott Hotel Nairobi Hotel
Jw Marriott Hotel Nairobi Nairobi
Jw Marriott Hotel Nairobi Hotel Nairobi

JW Marriott Hotel Nairobi Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 86 out of 98 reviews
Rating 8 - Good. 6 out of 98 reviews
Rating 6 - Okay. 4 out of 98 reviews
Rating 4 - Poor. 1 out of 98 reviews
Rating 2 - Terrible. 1 out of 98 reviews

10/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Tamika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff: The staff was amazing! So much so I contacted the front office manager Simone Mwangi and sung the praises of the following outstanding people: - Agatha Francis ( front desk agent) -Kevin ( front desk agent) -Cleophas- server Matrade- Spa -Massi greeters at the entrance -All the staff on the Executive Lounge! The property is well maintained and love the pool & spa
Stayed 7 nights in Oct 2025

10/10 Excellent

Mark

Stayed 2 nights in Oct 2025

4/10 Poor

Victor

Stayed 5 nights in Sep 2025

10/10 Excellent

Jakub

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All perfect
Stayed 3 nights in Sep 2025

2/10 Terrible

Robert

Stayed 4 nights in Sep 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful in all areas (gym, spa, restaurants, reception) and the bed was very comfy.
Stayed 1 night in Sep 2025

10/10 Excellent

Sara-Lee, West Hempstead

Stayed 2 nights in Aug 2025

10/10 Excellent

Jamal Eddine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in Aug 2025

10/10 Excellent

oya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Aug 2025

10/10 Excellent

Nikeisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

erika

Stayed 1 night in Jun 2025

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, great for business
Stayed 5 nights in Jun 2025

10/10 Excellent

DennIs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I travel a lot… Spend a lot of time in hotels all around the world… And this is one of the nicest places I’ve ever stayed. Courteous& & attentive staff and an impeccably clean & beautifully arranged layout throughout the hotel. And the breakfast… Not to be missed.!!
Stayed 1 night in Jun 2025

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A truly elegant and beautiful hotel complete w/ numerous amenities, and a staff that is poised to help w/ any reasonable request.
Nairobi skyline from the Marriott
Pool side view
Chicken BLT from the hotel lobby restaurant
Burger meal from the hotel lobby restaurant
Stayed 3 nights in Jun 2025

10/10 Excellent

castro

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel. Rooms, service, location is excellent
Stayed 1 night in Jun 2025

10/10 Excellent

Amit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with great service! Staff is very friendly and helpful.
Stayed 3 nights in May 2025

10/10 Excellent

Stefan

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Denise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From getting out the vehicle to departing the staff was exceptional. Food was of very high standard. Well done Marriot.
Stayed 2 nights in May 2025

10/10 Excellent

Tony

Stayed 1 night in May 2025

10/10 Excellent

Barry, London

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are first rate - from valets to George at the concierge desk - friendly and efficient!
Stayed 1 night in May 2025

10/10 Excellent

Umar

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great experience
Stayed 2 nights in May 2025

10/10 Excellent

Mark

Stayed 4 nights in Apr 2025

10/10 Excellent

Lakenya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel
Stayed 1 night in Jan 2025

10/10 Excellent

KAOKAB, Ibadan

Stayed 2 nights in Apr 2025