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Nairobi Serena Hotel

5.0 star property
VIP Access

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Photo gallery for Nairobi Serena Hotel

Outdoor pool
Lobby
Exterior detail
Ballroom
Daily buffet breakfast (USD 40 per person)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Kenyatta Avenue / Processional Way, Nairobi
  • Place, Central Park
    ‪1 min walk‬
  • Place, Uhuru Park
    ‪2 min walk‬
  • Place, University of Nairobi
    ‪11 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Executive Suite

Miscellaneous

Executive Suite

  • Sleeps 2

View all photos for Business Suite

Miscellaneous

Business Suite

  • Sleeps 2

View all photos for Chale Presidential Suite

Interior

Chale Presidential Suite

  • Sleeps 2

Executive Room

  • Sleeps 2

View all photos for Premium Room

Minibar, in-room safe, individually furnished, desk

Premium Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Minibar, in-room safe, individually furnished, desk

Executive Room

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Deluxe Twin Room, 2 Single Beds, Non Smoking, City View

Minibar, in-room safe, individually furnished, desk

Deluxe Twin Room, 2 Single Beds, Non Smoking, City View

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Deluxe Room

Minibar, in-room safe, individually furnished, desk

Standard Deluxe Room

9.2 out of 10
Wonderful
(13 reviews)
  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Minibar, in-room safe, individually furnished, desk

Superior Room

  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Living room | 21-inch LCD TV with satellite channels, TV, pay films

Executive Suite

  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Premium Room

  • Sleeps 2

View all photos for Superior Room

Bathroom | Separate bathtub and shower, designer toiletries, hair dryer, bathrobes

Superior Room

  • Sleeps 2

View all photos for Deluxe Room

Miscellaneous

Deluxe Room

  • Sleeps 2

View all photos for Corner Suite

Minibar, in-room safe, individually furnished, desk

Corner Suite

  • Sleeps 2

View all photos for Garden Suite

Minibar, in-room safe, individually furnished, desk

Garden Suite

  • Sleeps 2

View all photos for Lamu Suite

Minibar, in-room safe, individually furnished, desk

Lamu Suite

  • Sleeps 2

Similar properties

2 bars/lounges, lobby lounge, rooftop bar
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  • Pool
  • Spa
  • Free airport shuttle
  • Parking included
4.7 out of 5, Exceptional, 1,005 reviews
The price is €142
includes taxes & fees
4 Apr - 5 Apr
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About this property

Nairobi Serena Hotel

A full-service spa, an outdoor pool and a restaurant are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a fitness centre and a poolside bar.
Nairobi Serena Hotel offers 199 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished. 21-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include facials, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us that they can't get enough of the helpful staff at Nairobi Serena Hotel. During your stay, you'll be connected to the convention centre and just a quick walk from Central Park. Features include free WiFi in public areas and free self-parking, plus 2 bars.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine while dining at Cafe Magreb Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages, body treatments or facials at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Within a 10-minute walk of Uhuru Park and University of Nairobi
  • Airport shuttle service available for a fee
Nairobi Serena Hotel offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A business centre and 8 meeting rooms are available. Event space at this hotel measures 4844 square feet (450 square metres) and includes conference space. A children's pool, a fitness centre, and spa services are also featured at the luxury Nairobi Serena Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Nairobi hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:30 AM.
Cafe Magreb Restaurant – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.
The Pool Terrace and Bar – This restaurant only serves light fare. Open daily.
The Aksum Bar – Overlooking the garden, this bar only serves light fare. Open daily.
The Mandhari Restaurant – This fine-dining restaurant overlooks the pool and specialises in international cuisine. Guests can enjoy al fresco dining (weather permitting). Open daily.
H&S Pan-Asian Restaurant – On-site restaurant. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: USD 40 for adults and USD 20 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Cafe Magreb Restaurant
  • H&S Pan-Asian Restaurant
  • The Aksum Bar
  • The Mandhari Restaurant
  • The Pool Terrace and Bar

Things to do

  • 18-hole adjacent golf course
  • Children's pool
  • Full-service spa
  • Golf caddies
  • Gym
  • Mini golf
  • Outdoor pool
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • In-room babysitting
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4,844 square feet of conference space
  • 8 meeting rooms
  • Business centre

Outdoors

  • Garden
  • In a national park
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • In-room massages
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lever door handles
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 7 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1962
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 21-inch LCD TV with premium cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in and check-out are available
Late check-in fee: 75-per cent of room rate for check-in between 6:00 PM and midnight
Express check-in available

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 40 for adults and from USD 20 for children
  • Airport shuttle fee: USD 40 per person (one-way)
  • Airport shuttle fee per child: USD 40 (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: 75 per cent of room rate for check-in between 6:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and smart lock details. Front desk staff will greet guests on arrival at the property.
Property Registration Number 7997
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Nairobi Serena
Hotel Serena Nairobi
Nairobi Hotel Serena
Nairobi Serena
Nairobi Serena Hotel
Serena Hotel
Serena Hotel Nairobi
Serena Nairobi
Serena Nairobi Hotel
Nairobi Serena Hotel Hotel
Nairobi Serena Hotel Nairobi
Nairobi Serena Hotel Hotel Nairobi

Nairobi Serena Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 241 out of 330 reviews
Rating 8 - Good. 66 out of 330 reviews
Rating 6 - Okay. 15 out of 330 reviews
Rating 4 - Poor. 5 out of 330 reviews
Rating 2 - Terrible. 3 out of 330 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

stuart

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great service - friendly staff
Stayed 5 nights in Nov 2025

10/10 Excellent

Lloyd

Stayed 2 nights in Nov 2025

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely the best hotel in Nairobi
Stayed 1 night in Nov 2025

10/10 Excellent

Bryan

Stayed 1 night in Nov 2025

10/10 Excellent

Bryan

Stayed 1 night in Nov 2025

10/10 Excellent

Torsten

Stayed 2 nights in Oct 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Corain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Melinda Wenner, Glen Mills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!
Stayed 1 night in Sep 2025

10/10 Excellent

Marivic Rabe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.
Stayed 2 nights in Sep 2025

10/10 Excellent

John

Stayed 1 night in Sep 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.
Stayed 1 night in Aug 2025

10/10 Excellent

chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wine was outrageously over priced $18 US for and inch of wine
Stayed 2 nights in Aug 2025

10/10 Excellent

Rahim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful and athentic 5 star hotel
Stayed 2 nights in Aug 2025

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
the pool area was fantastic. Rest of hotel and rooms were nice, but pool great.
Stayed 1 night in Jun 2025

10/10 Excellent

Yutaka

Stayed 2 nights in Aug 2025

10/10 Excellent

Guillaume Valery

Stayed 2 nights in Jul 2025

10/10 Excellent

t.c.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service from the welcome team and throughout the stay. I wish I could give 10 stars instead of 5.
Stayed 1 night in Jul 2025

8/10 Good

Fatima Toluwalase

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a short stay here but great experience overall.
Stayed 1 night in Jul 2025

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Guillaume Valery

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect during my 1week stay
Stayed 5 nights in Jul 2025

2/10 Terrible

Joseph Brandford

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible booking and reservation practices

Stayed 1 night in Jul 2025

10/10 Excellent

Sayydah

Stayed 1 night in Jul 2025

10/10 Excellent

Alireza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, prime location and fantastic amenities.
Stayed 1 night in Jul 2025

10/10 Excellent

Endia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Excellent service. Comfortable and convientiently located. Only issue was I could hear road construction (at 11 pm) and marathon activities (the following morning) from the park across the street on the last day which made resting difficult.
Stayed 1 night in Jul 2025