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Best Western Dorchester Hotel

2.5 star property

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Photo gallery for Best Western Dorchester Hotel

3 restaurants, breakfast served
Exterior
Standard Room, 2 Double Beds, Refrigerator, Harbour View | View from room
Suite, 1 King Bed, Refrigerator, Harbour View (with Sofabed) | Room amenity
Suite, 1 King Bed, Non Smoking (Living Room) | Room amenity

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Gym

Explore the area

View in a map
70 Church St, Nanaimo, BC, V9R5H4
  • Place, Old City Quarter
    ‪6 min walk‬
  • Place, Departure Bay Ferry Terminal
    ‪5 min drive‬
  • Place, Duke Point Ferry Terminal
    ‪15 min drive‬
  • Airport, Nanaimo, BC (YCD)
    ‪14 min drive‬

Room options

View all photos for Junior Suite, 1 Queen Bed, Non Smoking, Refrigerator (with Sofabed)

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 Queen Bed, Non Smoking, Refrigerator (with Sofabed)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Refrigerator, Harbour View

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Refrigerator, Harbour View

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator

8.4 out of 10
Very good
(22 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Standard Room, 2 Double Beds, Non Smoking, Refrigerator | View from room

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Refrigerator, Harbour View

Standard Room, 2 Double Beds, Refrigerator, Harbour View | View from room

Standard Room, 2 Double Beds, Refrigerator, Harbour View

8.8 out of 10
Excellent
(18 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Refrigerator, Harbour View (with Sofabed)

Suite, 1 King Bed, Refrigerator, Harbour View (with Sofabed) | View from room

Suite, 1 King Bed, Refrigerator, Harbour View (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, 2 Queen Beds, Non Smoking, Refrigerator (with Sofabed)

Premium bedding, in-room safe, desk, laptop workspace

Family Suite, 2 Queen Beds, Non Smoking, Refrigerator (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

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About this property

Best Western Dorchester Hotel

Hotel in Nanaimo with 3 restaurants and fitness centre
Along with 3 restaurants, this smoke-free hotel has a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, coffee/tea in a common area and a business centre.
Best Western Dorchester Hotel offers 71 accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Best Western Dorchester Hotel. During your stay, you're just a quick walk from Bastion. Features include free WiFi in public areas and free self-parking, plus 3 restaurants. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at one of the 3 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include a front desk safe, a business centre and 5 meeting rooms
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 5-minute drive from Departure Bay Ferry Terminal and 15 minutes from Duke Point Ferry Terminal
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 5 meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 5000 square feet (465 square metres) and includes a conference centre. A fitness centre, a vending machine, and coffee/tea in common area are also featured at the business-friendly Best Western Dorchester Hotel. Limited free parking is available on a first-come, first-served basis.

This Nanaimo hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to 11:00 AM.
Top Notch Burgers – This restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
The View Oceanside Grill – Overlooking the ocean, this restaurant only serves dinner. Reservations are required. Open daily.
Embers Wine & Charcuterie – On-site fine-dining restaurant. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free 24-hour offsite parking within 30 metres
  • Street parking available
  • Free uncovered self parking on site
  • Limited on-site parking
  • Onsite parking options include a carport

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: CAD 10 to 22 for adults and CAD 10 to 22 for children
  • 3 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Embers Wine & Charcuterie
  • The View Oceanside Grill
  • Top Notch Burgers

Things to do

  • Designer stores
  • Gym
  • Shopping
  • Wine tours

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 5 meeting rooms
  • Business centre
  • Conference centre (5,000 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 35 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 10 to 22 for adults and CAD 10 to 22 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Dorchester
Best Western Dorchester Hotel
Best Western Hotel Dorchester
Best Western Plus Dorchester
Best Western Plus Dorchester Hotel
Best Western Plus Dorchester Hotel Nanaimo
Best Western Plus Dorchester Nanaimo
Dorchester Best Western
Best Western Dorchester Hotel Nanaimo
Best Western Dorchester Nanaimo
Best Western Nanaimo
Nanaimo Best Western
Best Dorchester Hotel Nanaimo
Best Western Dorchester Hotel Hotel
Best Western Dorchester Hotel Nanaimo
Best Western Dorchester Hotel Hotel Nanaimo

Reviews

Best Western Dorchester Hotel Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 433 out of 1008 reviews
Rating 8 - Good. 331 out of 1008 reviews
Rating 6 - Okay. 143 out of 1008 reviews
Rating 4 - Poor. 65 out of 1008 reviews
Rating 2 - Terrible. 36 out of 1008 reviews

Reviews

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Jack

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice job lace in the downtown. Close to harbour and great restaurants
Stayed 4 nights in Aug 2025

6/10 Okay

Michelle

Travelled with family and small children, Travelled with pets
N/A
Good View from the Harbour View Room
Stayed 3 nights in Aug 2025

2/10 Terrible

Melissa

Travelled with partner
Disliked: Staff & service, amenities
Horrible customer service
Stayed 1 night in Aug 2025

6/10 Okay

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities

Thank goodness for the staff

The food from the restaurant downstairs was not very good at all. They didn’t give us any cutlery knowing that we were staying in the hotel. The best thing about the hotel was the bed and the staff. The bed was very comfortable, clean and had perfect pillows. The staff were sweet, helpful and gracious. The rooms really needs an up-date.
Stayed 1 night in Aug 2025

10/10 Excellent

Ricardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely helpful and knowledgeable about the area.
Stayed 1 night in Jul 2025

6/10 Okay

Denise Ann

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room and linens was very clean. The hallways and carpet needs desperate replacement. Did not like the rules around linen replacement. No free breakfast offered considering price. Parking was free but not convenient for someone who cannot walk far or do stairs.
Stayed 4 nights in Jul 2025

8/10 Good

Ariel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking is a bit tight, especially if you get there late. Also the room is a bit tight but otherwise, everything was clean and fresh!
Stayed 1 night in Jul 2025

10/10 Excellent

Mahdis

Liked: Amenities, property conditions & facilities
Perfect
Stayed 1 night in Jul 2025

10/10 Excellent

Charmaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who checked us in was so nice and helpful.
Stayed 1 night in Aug 2025

10/10 Excellent

ye

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jul 2025

10/10 Excellent

Catherine

Stayed 1 night in Aug 2025

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 2 nights in Aug 2025

6/10 Okay

Peter

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Parking was full. Was told be another guest that cars parking in the overflow lot often get vandalized or broken into. Lots of construction in the area made it hard to get around.
Stayed 1 night in Jul 2025

6/10 Okay

Timothy

Travelled with family
Liked: Cleanliness, staff & service
In a nice area
Stayed 1 night in Jul 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older building but nicely renovated. Very close to the waterfront and our room had a wonderful harbour view. Staff were friendly and helpful. Would definitely stay here again.
Stayed 1 night in Jul 2025

8/10 Good

Tara

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Karli

Travelled with partner
Liked: Amenities, property conditions & facilities
I didn't love the light peering through doors at night but other then that wonderful!
Stayed 1 night in Jul 2025

8/10 Good

SYDNEY E

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view, great harbour walks and shops. Great restaurants in the hotel and the immediate vicinity.
Stayed 2 nights in Jul 2025

8/10 Good

Syed

Liked: Cleanliness, staff & service
Its conveniently located in the heart of downtown nanaimo and the Harbour view is nice but due to construction, parking is limited and se treet parking is encouraged by the staff but only on the weekends. Through 3rd party reservation, it saya breakfast included for free but actually you have to pay for it in the lobby restaurant with 15% discount. Overall good experience, evening walks by the Harbour is awesome.
Stayed 3 nights in Jul 2025

10/10 Excellent

Tina

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! The room was nice and clean, beds were comfortable, and staff were super nice.
Stayed 1 night in Jul 2025

10/10 Excellent

G, Hamilton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a large comfortable suite overlooking the harbour. There were a few stairs to navigate between the elevator and the room, and we managed them with the luggage. We were delighted to discover a laundry room for guests on the third floor. We had a rental car when we arrived, so appreciated the free parking provided. At departure we took the Hullo ferry shuttle, and its stop has very conveniently been temporarily relocated to immediately beside the hotel.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ching yin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location at downtown. Just a step to free shuttle to hullo ferry terminal. Walkable at downtown. Oceanview room is a plus to our trip. Front desk staff are friendly and helpful. Check-in and out are smooth. Steps to ferry terminals to other islands. Evening view is incredible. Three restaurants on site. Definitely recommend to stay. Will come back for sure.
Waterfront walk
Park near.hotel
Seaview room
View from room
Stayed 2 nights in Jul 2025

10/10 Excellent

Melvin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded my expectations. Frost desk staff were great. Our suite was spacious and had windows all around
Stayed 1 night in Jul 2025

6/10 Okay

Laurel

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
I emailed and called 3 times for a 3rd party auth form. I work for transit and it was a corporate trip
Stayed 1 night in Jul 2025