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The Grand Hotel Nanaimo

3.0 star property

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Photo gallery for The Grand Hotel Nanaimo

Exterior
Deluxe Room, 2 Queen Beds | In-room safe, desk, soundproofing, iron/ironing board
Terrace/patio
Outdoor wedding area
Property grounds

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Gym
  • 24/7 front desk

Explore the area

View in a map
4898 Rutherford Rd, Nanaimo, BC, V9T 4Z4
  • Place, Long Lake
    ‪3 min walk‬
  • Place, Linley Valley Cottle Lake Park
    ‪5 min drive‬
  • Place, Departure Bay Ferry Terminal
    ‪8 min drive‬
  • Airport, Nanaimo, BC (YCD)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(75 reviews)
  • 28 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room, 2 Queen Beds

8.8 out of 10
Excellent
(10 reviews)
  • 35 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds

Club Room, 2 Queen Beds | In-room safe, desk, soundproofing, iron/ironing board

Club Room, 2 Queen Beds

8.6 out of 10
Excellent
(9 reviews)
  • 28 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed

Club Room, 1 King Bed | Bathroom sink

Club Room, 1 King Bed

9.0 out of 10
Wonderful
(14 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Maple)

Suite, 1 King Bed with Sofa bed (Maple) | Living area | Flat-screen TV

Suite, 1 King Bed with Sofa bed (Maple)

8.0 out of 10
Very good
(2 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

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About this property

The Grand Hotel Nanaimo

Hotel in Nanaimo with fitness centre and 24-hour front desk
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include concierge services, a 24-hour front desk and wedding services. Housekeeping is available on request.
The Grand Hotel Nanaimo offers 50 accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas and includes desks. Guests can make use of the in-room fridges and microwaves.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
The Grand Hotel Nanaimo's great location gets high marks from our customers. During your stay, you're just a quick walk from Long Lake. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include a front desk safe, 5 meeting rooms and a lift
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 4-minute walk from Long Lake and a 4-minute drive from Woodgrove Shopping Centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 5 meeting rooms available. A fitness centre, a terrace, and a vending machine are also featured at the business-friendly The Grand Hotel Nanaimo. The hotel can provide concierge services and wedding services. Free self parking is available.

This 3-star Nanaimo hotel is smoke free.

Grand Cru Restaurant – This restaurant serves brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Whik(e)y Bar – On-site bar. Open selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Grand Cru Restaurant
  • Whik(e)y Bar

Things to do

  • Gym

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
A credit card must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200.00 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Grand Hotel Nanaimo
Grand Nanaimo
Nanaimo Grand Hotel
The Grand Hotel Nanaimo Hotel
The Grand Hotel Nanaimo Nanaimo
The Grand Hotel Nanaimo Hotel Nanaimo

The Grand Hotel Nanaimo Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 459 out of 1004 reviews
Rating 8 - Good. 360 out of 1004 reviews
Rating 6 - Okay. 112 out of 1004 reviews
Rating 4 - Poor. 47 out of 1004 reviews
Rating 2 - Terrible. 26 out of 1004 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in Aug 2025

8/10 Good

Clarence

Stayed 1 night in Aug 2025

6/10 Okay

Debbie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

8/10 Good

Hanna

Travelled with group
Liked: Cleanliness, amenities
Friendly place, good area for shopping. Rooms are nice but little outdated.
Stayed 1 night in Aug 2025

8/10 Good

Kimberly

Stayed 1 night in Aug 2025

10/10 Excellent

Jeannine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice old hotel. Good location.
Stayed 1 night in Aug 2025

10/10 Excellent

Dianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a little dated, but makes up for it by the lovely staff!
Stayed 1 night in Aug 2025

8/10 Good

Sarah M

Liked: Cleanliness
This hotel is a nice hotel in a good location where you can easily walk around the nearby lake, or explore Nanaimo. It's an older hotel so it is dated, but the price is reasonable and the place is well cared for. The outdoor garden is delightful and a great place to relax or work!
Stayed 2 nights in Aug 2025

10/10 Excellent

Julia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Was travelling alone for work. It was so safe
Stayed 1 night in Jul 2025

10/10 Excellent

Frederic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and clean accommodation, I recommend
Stayed 3 nights in Aug 2025

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant, staff are quite helpful and answered questions.
Stayed 3 nights in Aug 2025

8/10 Good

Denise

Stayed 3 nights in Jul 2025

6/10 Okay

Darren

Stayed 1 night in Aug 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and hotel was clean
Stayed 1 night in Aug 2025

6/10 Okay

Keith

Stayed 1 night in Aug 2025

10/10 Excellent

Leondra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Kathryn, SAANICHTON

Travelled with group
Disliked: Amenities, property conditions & facilities
The Grand isn't so grand anymore. Unfortunately, nowhere on the Expedia information on the Grand, presumably supplied by the hotel, was there a mention that food, bar, and brunch facilities were very sporadic. In fact, when we asked the receptionist on the afternoon of check-in, she told us as if we should already have known that, quite emphatically, and did not suggest any other venues in the area, something I thought wasn't good customer service. Luckily, I had lived in Nanaimo and had some idea where to go for meals. The lobby would lead you to think it was going to be a rather upscale experience, though, when I saw the room rates, I didn't really expect this. However, the outside "garden area," was dried grass and no proper signage to indicate this was the garden area (see pictures on the website....very different.) I will not be staying here again, as I had planned to do, in the Fall, and I would not recommend this establishment to others. Disappointed.
Stayed 2 nights in Aug 2025

10/10 Excellent

Lane, Spencer

Liked: Cleanliness
The room is so comfortable…feel at home!
Stayed 1 night in Aug 2025

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoy the stay
Stayed 2 nights in Aug 2025

8/10 Good

Joel

Stayed 2 nights in Jul 2025

6/10 Okay

Alexandra

Stayed 1 night in Jul 2025

10/10 Excellent

Henry Chit Ping

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Not much around within walking distance really. Just a good place to stay. Highly recommended
Stayed 1 night in Aug 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed before and will stay again. It is well-located for us. Our room was spacious and comfortable (and quiet). There is some maintenance needed: underlay of carpet seems disintegrated, drippy tap, base of bathtub. Nothing is a deal breaker.
Stayed 3 nights in Aug 2025