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The County Hotel

Property class: 5 and above

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Photo gallery for The County Hotel

Front of property
Library
Interior
International cuisine
Superior Double Room, 1 King Bed, Jetted Tub | Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services
  • Laundry room

Explore the area

View in a map
12 Browning Street, Napier, 4001
  • Place, Marine Parade
    ‪2 min walk‬
  • Place, War Memorial Conference Center
    ‪2 min walk‬
  • Place, Ocean Spa
    ‪3 min walk‬
  • Airport, Napier (NPE-Hawke's Bay)
    ‪8 min drive‬

Room options

View all photos for Deluxe Double Room, 1 Double Bed

Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Deluxe Double Room, 1 Double Bed

9.0 out of 10
Wonderful
(10 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Luxury Double or Twin Room

Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Luxury Double or Twin Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Double Room, 1 King Bed

Luxury Double Room, 1 King Bed | Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Luxury Double Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite

Luxury Suite | Living area | 32-inch flat-screen TV with digital channels, TV, books

Luxury Suite

  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Double Room, 1 Queen Bed

Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Luxury Double Room, 1 Queen Bed

9.8 out of 10
Exceptional
(16 reviews)
  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

The County Hotel

This smoke-free hotel features a restaurant, self parking and laundry facilities. WiFi in public areas is free. Other amenities include a library, express check-out and tour/ticket assistance. Housekeeping is available once per stay.
The County Hotel offers 18 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with digital channels. Bathrooms include a separate bath and shower with in-room jetted baths and a hydromassage showerhead. Bathrooms are also outfitted with designer toiletries, complimentary toiletries and hairdryers.

This Napier hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided once per stay.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at The County Hotel, you're just a quick walk from Marine Parade. You'll find features such as free WiFi in public areas, plus a restaurant and meeting rooms.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Enjoy international cuisine while dining at Churchills Restaurant Bar
  • Self-parking available for a fee
  • Services include tour or ticket assistance, luggage storage and wedding services
  • Steps from Marine Parade and Art Deco Trust
There's a restaurant on site. Public spaces have free WiFi. A library, multilingual staff, and tour/ticket assistance are also featured at the luxury The County Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of The County Hotel was completed in February 2022.

This Edwardian Napier hotel is smoke free.

Churchills Restaurant Bar – This restaurant specialises in international cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Secured, uncovered parking on site (NZD 15 per day)
  • Limited number of on-site self parking spaces per unit
  • Onsite parking includes off-street options

Food and drink

  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Churchills Restaurant Bar

Things to do

  • Bicycle tours
  • Books
  • Library
  • Piano
  • Wine tours

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (once per stay)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Accessibility

  • High-pile carpet in room
  • No lift
  • Thin carpet in public areas

More

  • 2 floors
  • Built in 1908
  • Edwardian architecture
  • Reception hall
  • Renovated entire property - February 2022
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Memory foam mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Jetted bathtub
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in fee: NZD 65.00
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 3.5 per cent for credit card payments
The front desk is open Monday - Saturday (10:00 AM - 6:00 PM)
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday and Sunday:
  • Bar/lounge
  • Restaurant

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 55.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: NZD 15.00 per day (in/out privileges)
  • Early check-in fee: NZD 65.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 55.0 per day
  • Credit card charges are subject to a surcharge of 3.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property's front desk is open during the following times:
  • Monday - Saturday: 10:00 AM - 6:00 PM
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their passport before arrival. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

County Hotel
County Hotel Napier
County Napier
Hotel County
The County Hotel Hotel
The County Hotel Napier
The County Hotel Hotel Napier

The County Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 534 out of 738 reviews
Rating 8 - Good. 156 out of 738 reviews
Rating 6 - Okay. 34 out of 738 reviews
Rating 4 - Poor. 9 out of 738 reviews
Rating 2 - Terrible. 5 out of 738 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Perfectly situated on the edge of town with multiple cafes, restaurants and shops only meters away. Fabulous staff and the restaurant was a joy. Highly recommended.
Stayed 1 night in Jan 2026

10/10 Excellent

Graeme

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Jan 2026

10/10 Excellent

Susan

Room spacious, nice view of the sea and balcony. Beautiful historic building
Delicious New Years Dinner
Stayed 2 nights in Dec 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice property. Will definitely stay there again if in Napier.
Stayed 3 nights in Dec 2025

8/10 Good

Irene, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel - historic & great location.
Stayed 3 nights in Dec 2025

10/10 Excellent

Aika

Liked: Cleanliness, amenities, property conditions & facilities
staff were awesome, room and building are beautiful
Stayed 1 night in Dec 2025

10/10 Excellent

France

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Le personnel était très courtois et accueillant, ils nous ont offert le porto à là bibliothèque. Intérêt patrimonial du bâtiment.
Stayed 1 night in Dec 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2025

2/10 Terrible

Johann, AUCKLAND

Disliked: Staff & service, property conditions & facilities
The room was stuffy and very hot. The air con was not working correctly. I was moved to another room. I encountered the same problem in this room. I was told that “it was a hot day”. I drew their attention that it was only 22° outside and the room was set at 17° and it was much much hotter. I was then moved to a much smaller room and assured that the air-conditioner was brand-new which indeed it did seem to be. This room however was very small, had a tiny window and was facing the baking afternoon and the bathroom was like an oven. On stretching out on the bed the old headboard clattered as it was not fixed to the wall. I thought I’d make a cup of coffee to find that there was only instant coffee, and no coffee pod machine. There was no curtain above the bathroom let alone any blackout curtains. This establishment brands itself as a Napier‘s finest five star. I had booked and paid for three nights, but was so tired and had become so disillusioned that this hotel would not be able to resolve the problem despite doing their best, and I had wasted so much time I checked out and found another hotel nearby, which was efficient, cool, and with a lovely sea breeze and view. Overall the experience was wanting, the place seemed very very empty and desolate. If you like the old character and history, it may be of interest to you, but it lacks the basic amenities for any hotel let alone one that brands itself five star.
Stayed 3 nights in Dec 2025

8/10 Good

Wendy Hunt and Ross

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff lovely.
Stayed 1 night in Dec 2025

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness
Nice rooms and friendly staff. Five stars. I asked them why Expedia couldn’t cancel one of my three rooms after an erroneous booking online (called within 12 hours to fix, still 5 weeks from our stay). Was told that “we can’t cancel - only Expedia can.” Got the same story from Expedia “we can’t cancel without hotel approval”). Expedia claims they called twice and cancel was denied. Hotel says they never called. One star. SOMEONE IS LYING. Zero stars. Parking fee is added if you have a vehicle. Three stars. Location is great - near many venues and restaurants. Four stars.
Stayed 1 night in Dec 2025

8/10 Good

Barbro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old charm and nice staff
Stayed 1 night in Nov 2025

8/10 Good

Harry

Liked: Cleanliness, amenities, property conditions & facilities
The whole environment was beautifully presented and service outstanding.
Stayed 1 night in Nov 2025

10/10 Excellent

Phil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is the ideal art deco experience in the Art Deco Capital of the world. The room was excellent and the bed super comfortable. We especially loved taking port in the library with our fellow guests each evening. 5 stars
Stayed 2 nights in Nov 2025

10/10 Excellent

Graham

.
Stayed 2 nights in Oct 2025

6/10 Okay

JOHN, Sandringham

Travelled with partner
Liked: Cleanliness
Building itself was in keeping with the town history art nouveau style , we spent just the one night on a Monday, which meant there were not many amenities regarding the hotel as they only open the restaurant leading into the weekend and booking in is strictly between 10 am and 4:00pm with somebody managing the front desk, or you have to phone to get somebody to let you in. We were a bit concerned that the hotel was unmanned overnight, it might not have been but that's what it felt like. The room itself was very nice and clean; there wasn't any view other than the alleyway below and the rooftops of the business cross the way. When we were going to bed we found out that the headboard was not properly attached to the bed which meant moving the bed away from the wall and the towel rail in the bathroom fell off when reaching for the towel. We wanted to report this so we went back to the hotel after having our breakfast just after 10:00 and waited to the quarter past but the front door was never opened and we could see that somebody was waiting to get in, as we had a long drive ahead of us, we had to leave without Informing the hotel of the above. Would I stay again probably not.
Stayed 1 night in Oct 2025

10/10 Excellent

Grant

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with lovely staff, super convenient and nice yesteryear charm
Stayed 2 nights in Oct 2025

10/10 Excellent

Andrew

Stayed 1 night in Oct 2025

4/10 Poor

Nadia

Liked: Staff & service
Stayed 1 night in Sep 2025

6/10 Okay

Hayden

Liked: Staff & service
The room was nice and clean but the bathroom is fully tiled with no heat so it was freezing. This would be fine in summer but definitely not in winter
Stayed 1 night in Aug 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Chris

Stayed 1 night in Jul 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great original building, so close to town. Fantastic service.
Stayed 2 nights in Jul 2025

8/10 Good

Tim, Auckland

Travelled with partner
Liked: Cleanliness, property conditions & facilities
One of our top 5 favourite New Zealand properties. Feels like home when we return to stay. The management and staff are always friendly and efficient - the most important part of any hotel are those people. A little disappointing that they don’t serve breakfast any more - but we understand the reasons and there are lots of eateries 2-3 minutes walk away. One of the highlights was eating in that lovely breakfast room. My only real criticism is the lack of access to sport on the in room tv. We stayed on a big sports weekend so had to find a bar where we could watch it. Plan B had been to watch it on our iPad - but the internet speed was very slow and just wouldn’t handle it. A 4G hot spot on our phone was way faster. Maybe fibre hasn’t come to the Hawkes Bay yet? However, eating out and watching 2 big games with the locals was fun. But the hotel sadly missed out on our dining dollars.
Stayed 2 nights in Jun 2025

10/10 Excellent

M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025