See all properties

Eracle Hotel

4.0 star property

Choose dates to view prices

Photo gallery for Eracle Hotel

Terrace/patio
Junior Studio Suite | Premium bedding, minibar, in-room safe, desk
Interior entrance
Family Studio Suite | Premium bedding, minibar, in-room safe, desk
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
Via San Giorgio 76, Volla, NA, 80040
  • Place, Auchan Mall
    ‪6 min drive‬
  • Place, Hospital del Mare
    ‪6 min drive‬
  • Place, Vesuvius National Park
    ‪9 min drive‬
  • Airport, Naples (NAP-Naples Intl.)
    ‪9 min drive‬

Room options

View all photos for Economy Double or Twin Room

Economy Double or Twin Room | Premium bedding, minibar, in-room safe, desk

Economy Double or Twin Room

  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Premium bedding, minibar, in-room safe, desk

Standard Double or Twin Room

  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

View all photos for Standard Room

Standard Room | Premium bedding, minibar, in-room safe, desk

Standard Room

  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

View all photos for Panoramic Room

Panoramic Room | Premium bedding, minibar, in-room safe, desk

Panoramic Room

  • Mountain view
  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

View all photos for Standard Triple Room

Standard Triple Room | Premium bedding, minibar, in-room safe, desk

Standard Triple Room

  • Sleeps 3
  • 3 Single Beds OR 1 Queen Bed and 1 Single Bed

View all photos for Classic Triple Room

Classic Triple Room | Premium bedding, minibar, in-room safe, desk

Classic Triple Room

  • Sleeps 3
  • 3 Single Beds OR 1 Queen Bed and 1 Single Bed

View all photos for Family Quadruple Room

Family Quadruple Room | Premium bedding, minibar, in-room safe, desk

Family Quadruple Room

  • Sleeps 4
  • 4 Single Beds OR 1 Queen Bed and 2 Single Beds

View all photos for Family Studio Suite

Family Studio Suite | Premium bedding, minibar, in-room safe, desk

Family Studio Suite

  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed OR 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Studio Suite

Junior Studio Suite | Premium bedding, minibar, in-room safe, desk

Junior Studio Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Condo

Condo | Premium bedding, minibar, in-room safe, desk

Condo

  • 3 bedrooms
  • Sleeps 7
  • 3 Queen Beds

View all photos for Condo

Condo | Premium bedding, minibar, in-room safe, desk

Condo

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Sofa Beds

View all photos for Condo

Condo | Premium bedding, minibar, in-room safe, desk

Condo

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Apartment

Apartment | Premium bedding, minibar, in-room safe, desk

Apartment

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Reception
Hotel Futura Centro Congressi
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
3.9 out of 5, Good, 82 reviews
Hotel Futura Centro Congressi

About this property

Eracle Hotel

Pet-friendly hotel connected to a shopping centre in Volla with free parking
This hotel features a fitness centre, concierge services and dry cleaning. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk and tour/ticket assistance.
Eracle Hotel offers 29 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Beds feature premium bedding. 40-inch plasma televisions come with digital channels. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include a fitness centre.
With your stay at Eracle Hotel, you'll be connected to a shopping centre and close to Auchan Mall. Free WiFi in public areas, free self-parking and a gym are available.
  • Free WiFi
  • Free self-parking
  • Buffet breakfast offered for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • 7 minutes by car from Auchan Mall and 9 minutes from Vesuvius National Park
  • Airport drop-off, train station pick-up and ferry terminal shuttle service available for a fee
  • Pets welcome free of charge (restrictions apply)
As a guest of Eracle Hotel, you'll find a fitness centre, a terrace, and a vending machine. WiFi is free in public spaces. A shuttle from the hotel to the airport (available 24 hours) and a ferry terminal shuttle are available for a fee. The business-friendly Eracle Hotel also features tour/ticket assistance, concierge services, and laundry facilities. Free self parking is available.
Guests can enjoy buffet breakfast for a fee.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee: EUR 10 for adults and EUR 10 for children

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Built in 2014
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch plasma TV with digital channels

Food and drink

  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the ferry terminal, airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for EUR 15.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 10 for adults and from EUR 10 for children
  • Airport shuttle fee: EUR 25 per vehicle
  • Crib (infant bed) fee: EUR 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Eracle Hotel offers transfers from the ferry terminal, airport and train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Eracle Hotel Volla
Eracle Volla
Eracle Hotel
Eracle Hotel Hotel
Eracle Hotel Volla
Eracle Hotel Hotel Volla

Eracle Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 80 out of 217 reviews
Rating 8 - Good. 91 out of 217 reviews
Rating 6 - Okay. 26 out of 217 reviews
Rating 4 - Poor. 14 out of 217 reviews
Rating 2 - Terrible. 6 out of 217 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hongshi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious. The down side is the blanket was kind of too thick.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jake

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Good hotel if you need somewhere near airport

Rooms were very clean and had everything we needed. The staff were very helpful and friendly. I can't really fault the hotel for the price.
Stayed 1 night in Apr 2023

6/10 Okay

David

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice hotel … poor service

Service was poor . Staff not helpful. However it all made sense when I witnessed the boss lady “screaming” at the staff for 15 mins in front of all guests ! I guess that’s why staff looked miserable! Shame cos the hotel is great otherwise. Rooms were very spacious and clean and look like they have been modernised and close to airport! Lobby smells of smoke as guests smoke by front door .
Stayed 1 night in Oct 2022

8/10 Good

Yitzhak

Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was lovely and spacious but a little difficult to find the hotel...
Stayed 1 night in Jun 2019

8/10 Good

C, Volla, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was a breeze and room is updated and clean.
Stayed 1 night in Sep 2018

6/10 Okay

George

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Was an acceptable stay but needs improvements

I was unable to get past the gate to the parking lot to check in as the buzzer on the gate did not appear to be working inside. I was not sure why the check-in girl told me she would have to keep my passport for 10 minutes to do the check-in. I said OKand waited at the counter the process only took 2 minutes and the she returned it. When I got to the room the toilet seat was broken. I went down to the desk and was given the room next door. The changed room was acceptable but the TV remote that I was given by the front desk did not work, so once again I had to return to the front desk to get one that worked. Upon checking out I wanted to have some breakfast/coffee and was told at the front desk that the breakfast was on the second floor. My room was on the second floor so had I known it earlier I could have had it before I went down to check out.
Stayed 1 night in Sep 2018

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AVOID!!

I have pictures that I have taken showing how bad the room is, Hotels.com will not let me send them the pictures after I called them on the phone to complain about the room. It was not clean. The area around the hotel is very dirty. The area is so bad (as told to us by our taxi driver) that the hotel has a large security fence around the outside that stays closed all day long and you need to be buzzed in. Possibly the worst hotel I have ever stayed in. They also market themselves as having airport transportation however they do not, instead they just call you a taxi.
Stayed 1 night in Sep 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Location of the property was a major let down. Very dangerous part of town. The property had to have a security gate to let guests in so that they are safe. The hallways are very dark and eerie. The bed sheets in the room were slightly dirty and the beds were slightly broken.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Great hotel

The staff were very friendly and helpful. Rooms were very clean. Nice cheap restaurants near by
Stayed 3 nights in Sep 2018

10/10 Excellent

martin, miami, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff, great accomodation and great value!
Stayed 1 night in Aug 2018

4/10 Poor

Aydin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is far from the city, don't even think about it if you don't have a car. It was not that clean. The safe box was not working and they couldn't fix it.
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Near hotel

Clean, comfortable room 15 min from airport. No information in room about facilities or local amenities. Gated facility requiring buzzer entry. Can walk to restaurants. Run down part of town, rubbish everywhere, all properties gated.
Stayed 1 night in Jun 2018

10/10 Excellent

Michel

Liked: Cleanliness, property conditions & facilities, room comfort

Good deal

Pretty good hotel for the price we paid. Would definitely recommend.
Stayed 1 night in May 2018

10/10 Excellent

Shantanu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New, Clean and Amazing Breakfast

I did not expect much from the hotel when I booked this online. But to my surprise it was really good. It was clean, well maintained and had all necessary amenities. Breakfast here really surprised me with overall variety with ample options. Negative for hard to reach by public transport, but good if you have a car. I have no clue if this was a city policy or not but they did not have AC on. It was centrally controlled for the entire hotel and was off.

2/10 Terrible

Celia

Location it is not for tourists

We didin't stay at this Hotel because of location. There is nothing near by, no public transportation.

6/10 Okay

Sarah, Texas

Liked: Cleanliness, property conditions & facilities, room comfort

Hotel is fine, but location is generally not good

This hotel was reasonably close to the airport and they can arrange for a cab, but the cab is expensive because it is outside Naples in Volla. You need to know this, because they have a 18 euro surcharge on cabs outside of Naples. Front desk staff were marginally helpful and polite. There was no effort to assist with breakfast of any kind --we had flights that left early and needed taxi at 6 am--they would not provide coffee or any support for this--I asked the night before but were not at all accommodating.
Stayed 1 night in Mar 2018

10/10 Excellent

Ade, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic experience in Naples

The room size, cleanliness and hotel staff customer service were fantastic.
Stayed 3 nights in Apr 2017

10/10 Excellent

Bali, Kempston, Bedford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a great experience, all staff extremely helpful, day and night.
Stayed 6 nights in Sep 2017

8/10 Good

Theresa, Bradford UK

Disliked: Property conditions & facilities

Car, kettle and coffee!

Don't come to the hotel Eracle without a car, a kettle or coffee. The nearest, cafe/restaurant or shop is quite a Walk. There's a mini bar but no kettle or tea making facilities. Parking is FREE. Garden roof has no foliage .'Good price!
Stayed 3 nights in Aug 2017

4/10 Poor

ANGELA M

Liked: Staff & service
Disliked: Property conditions & facilities

Good looking but very underwhelming; falling apart

We booked this hotel to just stay the night in Napoli as our flight got in very late. It was only accessible by expensive taxi, and the neighbourhood is shocking. I definitely wouldn't have walked around looking for food etc. The room and hotel initially looked quite nice - however on closer look many things were broken. The door handle of our room pulled off, there was this random beeping that we struggled to turn off, and worst of all the shower did not drain!!! One likes to have a shower but not flood the bathroom at the same time! The only redeeming factor was the pleasant breakfast - we had good coffee and tea and there were quite a few options for food. I think this hotel was a good idea but there is absolutely NO upkeep at all - it's sort of falling apart. Another redeeming factor was the willingness of staff to organise cabs for us. I wish we had just rented the car from the night before - would have saved a lot of hassle. I'm also sure someone was checking in with a [paid for woman] when we were checking in late at night - says a bit about the area.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Good value if just looking for a sleepover.

Hôtel is in a sort of industrial park area but not far from a downtown with restaurants and services
Stayed 1 night in Jun 2017

6/10 Okay

Sarah, NJ

Liked: Staff & service
The staff are great although at times difficult to communicate due to language barrier but they try to help as much as they can. The room is clean but the hallways lighting is TOO dark. The pool although not in use is filthy not a good sight to see if that is what you see outside your window. From our window you can see Mt Vesuvius but also abandoned construction buildings as well. The location is quiet but far from everything else.

8/10 Good

srihari

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort