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Duomo Hermes Relais

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Deluxe Room | Premium bedding, down duvets, minibar, in-room safe
Reception
Reception
Front of property
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

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305 Via Duomo, Naples, NA, 80133
  • Place, Port of Naples
    ‪8 min walk‬
  • Place, Via Toledo
    ‪17 min walk‬
  • Place, Molo Beverello Port
    ‪18 min walk‬
  • Airport, Naples (NAP-Naples Intl.)
    ‪5 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Classic Room

Premium bedding, down duvets, minibar, in-room safe

Classic Room

10.0 out of 10
Exceptional
(1 review)
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Classic Single Room

Classic Single Room | Premium bedding, down duvets, minibar, in-room safe

Classic Single Room

  • 10 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, down duvets, minibar, in-room safe

Deluxe Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Double or Twin Room

Classic Double or Twin Room | Premium bedding, down duvets, minibar, in-room safe

Classic Double or Twin Room

8.0 out of 10
Very good
(3 reviews)
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Comfort Quadruple Room

Comfort Quadruple Room | Premium bedding, down duvets, minibar, in-room safe

Comfort Quadruple Room

10.0 out of 10
Exceptional
(2 reviews)
  • 18 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Room

Classic Room | Premium bedding, down duvets, minibar, in-room safe

Classic Room

  • 14 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Similar properties

Front of property

UNA Hotels Napoli

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 1,027 reviews
The price is €252
includes taxes & fees
14 Oct - 15 Oct
UNA Hotels Napoli

About this property

Duomo Hermes Relais

Guesthouse in Naples, a short walk to Gulf of Naples
Along with concierge services, this smoke-free guesthouse has dry cleaning and tour/ticket assistance. WiFi in public areas is free. Other amenities include a front desk safe.
Duomo Hermes Relais offers 7 air-conditioned accommodations with minibars and a safe. Beds feature down duvets and premium bedding. 36-inch flat-screen televisions come with cable channels.

Bathrooms include designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access.

During your stay at Duomo Hermes Relais, you're just a quick walk from Gulf of Naples. Features include free WiFi in public areas, plus dry cleaning service and a round-trip airport shuttle (surcharge).
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Within a 10-minute walk of Gulf of Naples and Spaccanapoli
  • Airport shuttle service available for a fee
As a guest of Duomo Hermes Relais, you'll find tour/ticket assistance, concierge services, and dry cleaning/laundry services. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Duomo Hermes Relais also features a front desk safe and a lift.

This Naples guest house is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 steps to reach entrance
  • Bathroom emergency pull cord
  • Handrails in stairways
  • Hardwood flooring in room
  • Lift (80 centimetre wide door)
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 36-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee: EUR 30 for check-in between 8:00 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 25

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 2:00 PM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for EUR 10.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 50.00 per vehicle (one-way)
  • Late check-in fee: EUR 30 for check-in between 8:00 PM and midnight
  • Late check-out fee: EUR 25 (subject to availability)
  • Crib (infant bed) fee: EUR 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Duomo Hermes Relais offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 2:00 PM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Hermes Inn Apartments Napoli
Hermes Inn Apartments
Hermes Inn Apartments Napoli Naples
Hermes Inn Apartments Napoli
Hermes Napoli Naples
Hermes Napoli
Guesthouse Hermes Inn Apartments Napoli Naples
Naples Hermes Inn Apartments Napoli Guesthouse
Guesthouse Hermes Inn Apartments Napoli
Hermes Inn Apartments Napoli Naples
Duomo Hermes Relais Naples
Hermes Inn Apartments Napoli
Duomo Hermes Relais Guesthouse
Duomo Hermes Relais Guesthouse Naples

Duomo Hermes Relais Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 98 out of 167 reviews
Rating 8 - Good. 40 out of 167 reviews
Rating 6 - Okay. 15 out of 167 reviews
Rating 4 - Poor. 8 out of 167 reviews
Rating 2 - Terrible. 6 out of 167 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Way too expensive for what I got from the room, old and poor condition and tiny bathroom.
Stayed 1 night in Jun 2025

8/10 Good

Sam

Liked: Cleanliness, property conditions & facilities, room comfort
Great location in the city. Close to key areas for food and travel. The completely virtual check in worked ok for us (maybe trickier for less digitally confident people). The room was basic but clean and comfortable. Had a couple of small issues that didn't get fixed but we knew we'd booked a relatively basic stay so nothing that drastically impacted our stay. The walls are quite thin so you're reliant on self aware guests in other rooms which we did have. I'd recommend staying again if you're just looking for a place to put your head down at the end of the day but if you're looking for something more it might not be for you. Our contact on WhatsApp was very helpful and could sort out taxis for the morning etc, but again a couple of issues weren't sorted while we were there.
Stayed 6 nights in May 2025

4/10 Poor

Glenn

Stayed 3 nights in Jun 2025

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
It pefect the Metro station is in the coner, close to good dining close to shopping and safe area
Stayed 3 nights in May 2025

6/10 Okay

Samantha

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Didn’t realize it wasnt hotel
Stayed 1 night in Jun 2025

2/10 Terrible

Deb

Travelled with group
Disliked: Amenities, property conditions & facilities
The location was in the flight path of jets.. overhead frequently, and on a very busy/loud street. The AC did not work, and not even a fan was provided. We left early and were unable to receive any refund. Beware!!
Stayed 1 night in May 2025

4/10 Poor

Sophie

Travelled with group

Not as expected, very basic

Very confusing property- this is basically a room within a corridor or rooms, within an apartment block, within a courtyard, in a very poor area of Naples. Remote entry to the property with a lift to the first floor once you have gone up a flight of stairs- so not suitable for those with mobility issues (plus getting through the small entrance off the street would be a struggle). There is no local parking and the area feels generally unsafe (would not recommend for solo or female travellers). The room was very basic, bedding was clean but the bathroom was mouldy. The noise from the street at night is considerable. There are no VIP benefits, to be honest I am amazed this has made it onto Hotels.com
Stayed 1 night in May 2025

10/10 Excellent

Giusy

Stayed 1 night in Apr 2025

10/10 Excellent

jingle

Stayed 2 nights in May 2025

8/10 Good

Blanka

Stayed 1 night in May 2025

10/10 Excellent

pete

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Nice bright clean modern room that was cleaned by the maid both days. easy check in via polite and friendly whatsapp messages
Stayed 2 nights in Jan 2025

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Didn’t like admitting self with multiple steps. OK once you figured it out. The room was clean and modern. We only stayed in that area for pickup the next morning.
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Felicia

nice location，cleaning rooms，communication is timely。
Stayed 3 nights in Oct 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great location, next to the main station. Very comfortable and easy check in/out process. One thing to bear in mind, the location is near a lot of sketchy looking characters, didn’t feel that safe walking at night.
Stayed 3 nights in Oct 2024

10/10 Excellent

Lucas E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

6/10 Okay

Amy

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Sep 2024

8/10 Good

Inha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a very good stay. The area is very close to the center and getting around is a breeze. The unit itself was very clean, we came extra early and saw them scrubbing the unit clean. Communication with the host was also easy. It is a bit of a process to get in but it was explained well and the reply's were prompt. The only downside to this unit we found that the bathroom we had the water would go cold every so often. It was a bit uncomfortable to be hit with freezing water unexpectedly. Other than that it was great.
Stayed 2 nights in Sep 2024

10/10 Excellent

Chelsey

Liked: Staff & service, property conditions & facilities
Really enjoyed our stay.
Stayed 1 night in Sep 2024

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was great, very helpful, clean place close to the best pizza I ever ate.
Stayed 1 night in Aug 2024

8/10 Good

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balcony was beautiful and room was comfortable
Stayed 3 nights in Jul 2024

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There were many door to this property that made it a bit hard to find but also made it safe from the street. The room was clean and quiet.
Stayed 2 nights in Jul 2024

6/10 Okay

Louise Holly

Liked: Cleanliness
Gated away from the main road
Stayed 3 nights in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Great stay

The room was great! it was somewhat small but ok for one person. they gave me two free bottles of water in the fridge and the bathroom was very clean and small but had enough counterspace. my only complaint would be about the reception. I tried going to reception around 5pm on sat - when they're supposed to be open, however, no one was there. the person to contact on Whatsapp was fairly responsive but not when I absolutely needed it- like when I needed to check out. overall though, I'd stay here again
Stayed 3 nights in Jun 2024

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was great! Gave us a guide of what to do in naples and some restaurant recs. The service was nice and I enjoyed the room. They had coffee and snacks for those who want it.
Stayed 1 night in May 2024