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ANA Crowne Plaza Narita by IHG

4.0 star property

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Photo gallery for ANA Crowne Plaza Narita by IHG

2 restaurants, dinner served, Japanese cuisine
Indoor pool, pool loungers
Meeting facility
2 restaurants, dinner served, Japanese cuisine
Property entrance

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa

Explore the area

View in a map
68 Horinouchi Narita Chiba, Narita, Chiba-ken, 261-0022
  • Place, Sakura-no-Yama Hill
    ‪4 min drive‬
  • Place, Narita Omotesando
    ‪10 min drive‬
  • Place, Naritasan Shinshoji Temple
    ‪10 min drive‬
  • Airport, Tokyo (NRT-Narita Intl.)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed (Forest View High Floor)

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 Queen Bed (Forest View High Floor)

8.6 out of 10
Excellent
(19 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds

Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Single Beds

8.0 out of 10
Very good
(23 reviews)
  • 29 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds (Forest View, High Floor)

Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Single Beds (Forest View, High Floor)

8.4 out of 10
Very good
(21 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Queen Bed (Forest View)

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 Queen Bed (Forest View)

8.0 out of 10
Very good
(24 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds (Forest View)

Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Single Beds (Forest View)

8.0 out of 10
Very good
(11 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room

Premium bedding, down duvets, in-room safe, desk

Standard Room

8.8 out of 10
Excellent
(57 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed (Airport View)

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 King Bed (Airport View)

7.6 out of 10
Good
(14 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds (Airport View, High Floor)

Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Single Beds (Airport View, High Floor)

10.0 out of 10
Exceptional
(1 review)
  • 29 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite, 2 Double Beds (Airport View)

Junior Suite, 2 Double Beds (Airport View) | Premium bedding, down duvets, in-room safe, desk

Junior Suite, 2 Double Beds (Airport View)

10.0 out of 10
Exceptional
(9 reviews)
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Single Beds (Airport View)

Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Single Beds (Airport View)

10.0 out of 10
Exceptional
(3 reviews)
  • 29 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 2 Single Beds

Premium bedding, down duvets, in-room safe, desk

Premium Room, 2 Single Beds

8.2 out of 10
Very good
(28 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Room (Upgraded)

Premium bedding, down duvets, in-room safe, desk

Standard Room (Upgraded)

9.0 out of 10
Wonderful
(13 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 2 Single Beds (Airport View)

Premium bedding, down duvets, in-room safe, desk

Premium Room, 2 Single Beds (Airport View)

8.0 out of 10
Very good
(7 reviews)
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed, Accessible

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 King Bed, Accessible

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds, Accessible

Premium bedding, down duvets, in-room safe, desk

Premium Room, 2 Single Beds, Accessible

8.0 out of 10
Very good
(2 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Junior Suite, 2 Single Beds (Forest View)

Junior Suite, 2 Single Beds (Forest View) | Premium bedding, down duvets, in-room safe, desk

Junior Suite, 2 Single Beds (Forest View)

  • 45 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 King Bed

7.6 out of 10
Good
(30 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

ANA Crowne Plaza Narita by IHG

Hotel in Narita with 2 restaurants and full-service spa
Along with 2 restaurants, this hotel has a full-service spa and an indoor pool. Free WiFi in public areas and a free airport shuttle are also provided. Additionally, a health club, a bar/lounge and a sauna are on-site.
ANA Crowne Plaza Narita by IHG offers 390 accommodations with a safe and complimentary slippers. Beds feature down duvets and premium bedding. A pillow menu is available. Televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and in-room massages can be requested.

An outdoor tennis court and a health club are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna and a 24-hour fitness centre.
Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Our customers tell us that they can't get enough of the breakfast at ANA Crowne Plaza Narita by IHG. During your stay, you'll be close to Naritasan Shinshoji Temple. You'll find features such as free WiFi in public areas and a free round-trip airport shuttle, plus 2 restaurants.
  • Free WiFi and wired Internet
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to aromatherapy, massages or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests have great things to say about the helpful staff and the breakfast
  • 7 minutes by car from Naritasan Shinshoji Temple and 8 minutes from Narita Omotesando
  • Free airport shuttle service
ANA Crowne Plaza Narita by IHG offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

There are 6 meeting rooms available. A health club, a sauna, and multilingual staff are also featured at the business-friendly ANA Crowne Plaza Narita by IHG. A roundtrip airport shuttle is free at scheduled times. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Narita hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.
レストランカフェ「セレース」 – On-site restaurant.
鉄板焼「菜里多」 – This fine-dining restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open selected days.
スカイダイニング「彩風」 – On-site cocktail bar. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open selected days.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 6:30 AM to 10:30 PM at scheduled times
  • Parking on site (JPY 400 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: JPY 3,000 for adults and JPY 1,500 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • スカイダイニング「彩風」
  • レストランカフェ「セレース」
  • 鉄板焼「菜里多」

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Steam room

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 6 meeting rooms
  • Computer station

Outdoors

  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Facials
  • In-room massages
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 17 floors
  • Ballroom
  • Banquet hall
  • Built in 1989
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: JPY 6050
Express check-in available

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: JPY 6050
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities are closed on Wednesday:
  • Fitness facility
  • Health club
  • Indoor pool
  • Sauna
  • Hot tub
The following facilities are closed on Tuesday and Wednesday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 6 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for JPY 3000.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3000 for adults and from JPY 1500 for children
  • Self-parking fee: JPY 400 per day
  • Early check-in fee: JPY 6050 (subject to availability)
  • Late check-out fee: JPY 6050 (subject to availability)
  • Rollaway bed fee: JPY 3000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 6 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

ANA Crowne Plaza Narita
ANA Narita Crowne Plaza
Crowne Plaza ANA Narita Hotel
Crowne Plaza ANA Hotel
Crowne Plaza ANA Hotel Narita
Crowne Plaza ANA Narita
Crowne Plaza Narita
Narita ANA Crowne Plaza
Narita Crowne Plaza
Crowne Plaza ANA
ANA Crowne Plaza Narita Hotel

ANA Crowne Plaza Narita by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 631 out of 1094 reviews
Rating 8 - Good. 265 out of 1094 reviews
Rating 6 - Okay. 113 out of 1094 reviews
Rating 4 - Poor. 51 out of 1094 reviews
Rating 2 - Terrible. 34 out of 1094 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Ronald, Mill Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a property close to the airport. We stayed here to relax a couple of days before we caught a flight home. The service people were very friendly and they spoke English well which was nice. The gym was pretty good and they had a nice pool to relax in. The breakfast buffet was very good with nice variety. The restaurant at the top had a nice view and the food was tasty, a nice way to end our trip. I would highly recommend this hotel as an affordable, convenient and pleasurable place to stay.
Stayed 2 nights in Oct 2025

6/10 Okay

Candace

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very kind and polite. But the hotel rooms still wreak of smoke and the carpet and wallpaper needs to be removed. Overall renovation of the rooms would really help.
Stayed 1 night in Oct 2025

10/10 Excellent

Daniel, Boulder City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The airport shuttle was very convenient, excellent schedule, and drive assisted with stowing luggage under the bus. Super diamond class breakfast - huge choice and made to order omelets. The staff was exception in my opinion - profession, delightful courtesy, and well trained. The concierge was "platinum" level experienced and helpful. If fact, he solved an important issue regarding where we were to meet our transportation to Yokohama with Holland America Line (HAL) regarding the correct terminal meeting area. If it was not for the concierge help we would have gone to the wrong terminal and most likely missed our transportation - kudos for his help.
Stayed 2 nights in Oct 2025

2/10 Terrible

yasuharu

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
フロントサービスは最低です
Stayed 1 night in Oct 2025

10/10 Excellent

Araceli

Travelled with family
Liked: Amenities
Nice hotel very convenient if you are flying from Narita … absolutely satisfying
Stayed 1 night in Oct 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Hotel is a little tired but functional. Be sure to pay with Expedia as the price changes when you check out from what you are quoted by Expedia. Even to the point of an extra person charge. We booked for two guests but “in Japan we charge extra for two.”
Stayed 1 night in Oct 2025

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent good food Nd friendly staff
Stayed 1 night in Jul 2025

2/10 Terrible

James

Disliked: Cleanliness, property conditions & facilities
The room was filthy. From the moment you got off the elevator, the filth began. Do not let the nice lobby fool you. The dinner buffet was poor and the price was high.
Stayed 1 night in Sep 2025

8/10 Good

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We thought we would have the forest view from the window but was not what we expected. Everything else was good.
Stayed 1 night in Oct 2025

10/10 Excellent

William David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient shuttle to and from the Narita airport. Very personable,helpful and hard working staff.
Stayed 1 night in Oct 2025

6/10 Okay

Kraig

Room was very outdated.
Stayed 1 night in Sep 2025

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport shuttle and mall shuttle excellent
Stayed 2 nights in Oct 2025

10/10 Excellent

Anthony C N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant hotel near airport

Airport shuttle services to and fro efficient and easy to locate at airport. Once at hotel the concierge will assist you to check in. Tim, chief concierge was super helpful and speaks English well. Staffs at checking in very polite and friendly. Hotel is a little aged but clean. Overall nice hotel to stay in.
Stayed 1 night in Oct 2025

6/10 Okay

JUNKO

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Although my room was non-smoking, I did smell cigarette smoke very strongly. They placed an air purifier, but it didn’t help to get rid of the smell. It was quite unpleasant. Front desk should strongly emphasize the non-smoking policy to the guests when checking in. Facility is old but cleaning crew do great job. Bed was very comfortable, and amenity was great.
Stayed 1 night in Oct 2025

8/10 Good

gavin

Stayed 1 night in Oct 2025

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very awesome hotel the staff was very friendly. I enjoyed my stay very much.
Stayed 1 night in Sep 2025

8/10 Good

David

Liked: Staff & service
The cleaning staff always left us with dirty coffee cups. The furniture is past due for replacement. The staff especially the concierge were very good. The free transportation to the airport , Mall and Narita was good. But very typical of most hotels in the area. I would recommend but be prepared for worn out furniture.
Stayed 7 nights in Sep 2025

10/10 Excellent

William David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent shuttle service to and from the airport and trains. Very knowledgeable and helpful staff.
Stayed 1 night in Sep 2025

8/10 Good

Damien

Stayed 1 night in Sep 2025

8/10 Good

ANDY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and staff was welcomy
Stayed 1 night in Sep 2025

10/10 Excellent

Yick Chi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I spent one night at this hotel which is very close to the airport. Our room was clean and comfortable and we enjoyed a nice meal in the restaurant. Also, there is a convenience store located in the lobby that is open 24 hours which is very useful .
Stayed 1 night in Sep 2025

10/10 Excellent

Marcelina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, friendly staff and safe
Stayed 3 nights in Sep 2025

8/10 Good

Frank

Liked: Cleanliness, staff & service
Place is nice and the room was nice. Nothing around the area. Restaurants are closed Tuesday and Wednesday some of them. Not too convenient. Also, got most of the day, the shuttle is only once an hour to the hotel. That’s not good. But we did like the hotel. Room size was good and it was very clean. Staff quite good but nothing around the hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Karen

Stayed 1 night in Sep 2025