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View all photos for Room (2 Double Beds with Sofa Bed)

Premium bedding, desk, blackout curtains, iron/ironing board

Room (2 Double Beds with Sofa Bed)

9.4 out of 10
Exceptional
(77 reviews)
  • 30 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

Premium bedding, desk, blackout curtains, iron/ironing board

Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(119 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (2 Double Beds & Sofa Bed, High Floor)

Premium bedding, desk, blackout curtains, iron/ironing board

Room (2 Double Beds & Sofa Bed, High Floor)

9.6 out of 10
Exceptional
(22 reviews)
  • 30 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (High Floor)

Premium bedding, desk, blackout curtains, iron/ironing board

Room, 1 King Bed with Sofa bed (High Floor)

9.6 out of 10
Exceptional
(56 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

9.4 out of 10
Exceptional
(26 reviews)
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Bathtub

Room, 2 Double Beds, Accessible, Bathtub | Premium bedding, desk, blackout curtains, iron/ironing board

Room, 2 Double Beds, Accessible, Bathtub

8.8 out of 10
Excellent
(6 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Hyatt Place Nashville/Franklin/Cool Springs

Hotel with free breakfast, near CoolSprings Galleria
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe and a seasonal outdoor pool. Housekeeping is available on request.
Hyatt Place Nashville/Franklin/Cool Springs offers 126 air-conditioned accommodations with coffee/tea makers and designer toiletries. This accommodation offers separate sitting areas. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels. Rooms have partially open bathrooms.

This Franklin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.
The free breakfast at Hyatt Place Nashville/Franklin/Cool Springs gets good marks from our customers. During your stay, you'll be within walking distance of CoolSprings Galleria. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy American cuisine while dining at The Placery
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front desk safe, a business centre and meeting rooms
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the location
  • Just a 2-minute drive from CoolSprings Galleria and 9 minutes from The Factory
  • Dogs welcome for a fee (restrictions apply)
Hyatt Place Nashville/Franklin/Cool Springs offers its guests a fitness centre and a seasonal outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. The business-friendly Hyatt Place Nashville/Franklin/Cool Springs also features a vending machine, concierge services, and laundry facilities. Free self parking is available.

This 3-star Franklin hotel is smoke free.

Guests are served a free on-the-go breakfast on weekdays from 6:30 AM to 9:00 AM and at the weekend from 7:00 AM to 10:00 AM.
The Placery – This restaurant specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Placery

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Partially-open bathroom
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 5 September to 28 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 25 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Photos appearing in the property description reflect the brand standard and are for illustrative purposes only.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hyatt Place Nashville/Franklin/Cool Springs
Hyatt Place Nashville/Franklin/Cool Springs Franklin
Hyatt Place Nashville/Franklin/Cool Springs Hotel
Hyatt Place Nashville/Franklin/Cool Springs Hotel Franklin
Hyatt Place Franklin
Franklin Hyatt
Hyatt Franklin
Hyatt Franklin
Franklin Hyatt
Hyatt Place Franklin
Hyatt Place Nashville/Franklin/Cool Springs Hotel
Hyatt Place Nashville/Franklin/Cool Springs Franklin
Hyatt Place Nashville/franklin/cool Springs Hotel Franklin

Hyatt Place Nashville/Franklin/Cool Springs Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 625 out of 1013 reviews
Rating 8 - Good. 244 out of 1013 reviews
Rating 6 - Okay. 98 out of 1013 reviews
Rating 4 - Poor. 20 out of 1013 reviews
Rating 2 - Terrible. 26 out of 1013 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Denise

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Comfortable beds, clean and well kept facility. Breakfast hot bar was very good
Stayed 1 night in Aug 2025

10/10 Excellent

Robin, WATKINSVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location!
Stayed 1 night in Aug 2025

8/10 Good

Daryl

Liked: Staff & service, room comfort
Good stay, great price!
Stayed 1 night in Aug 2025

6/10 Okay

JUAN R

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

pet friendly hotel

When my friend decided to stay at this hotel, it was because it was pet-friendly. His pets are emotional dogs, and they wouldn't accept his certificates. They charged him $100 for just a couple of hours. Other hotels I've stayed at waived the fee for my more expensive emotional support services. Be cautious if you stay here, as you know, they won't honor this service.
Stayed 1 night in Aug 2025

10/10 Excellent

Benjamin

Stayed 1 night in Aug 2025

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No surprises, lived up to the Hyatt brand name
Stayed 3 nights in Jun 2025

8/10 Good

BENET

Travelled with family
Liked: Cleanliness, staff & service
Great place for family very quiet
Stayed 2 nights in Aug 2025

10/10 Excellent

Rosanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! It is a beautiful place to stay.
Stayed 1 night in Aug 2025

10/10 Excellent

TinaHaymon, Arlington

Travelled with family
Liked: Cleanliness, amenities
Excellent. Zero issues. Stay here!
Stayed 2 nights in Aug 2025

10/10 Excellent

Nitika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a safe, clean place with courteous staff.
Stayed 1 night in Aug 2025

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

Stayed 3 nights in Aug 2025

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Aug 2025

6/10 Okay

Darky

Travelled with family and small children
Breakfast was nice
Stayed 1 night in Aug 2025

8/10 Good

Curtis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Worth the money.
Stayed 1 night in Aug 2025

6/10 Okay

Karen

Business traveller
Stayed 2 nights in Jul 2025

10/10 Excellent

Jason

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Quickest check in ever. Friendly staff. Didn’t charge deposits or anything weird. Probably my best hotel experience ever.
Stayed 1 night in Aug 2025

10/10 Excellent

James

Stayed 1 night in Jul 2025

6/10 Okay

Jonathan

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Sub-par, but not terrible

We have had incredible experiences with Hyatt Place hotels. And this hotel was fine, but it was VERY run down. The toilet caulking was gross, tiles were missing/loose, the elevator panels were disconnected from the wall, the doors were all chewed up and scratched, and there were a number of other small issues. The biggest problem is that the pool was shut down and had no water in it. One of the reasons we stayed here was because it was listed as having a pool. With three young kids who get excited about being able to swim and needing to burn some energy after long car trips, we specifically look for hotels with pools. There was no indicator when we booked that the pool here was inoperable. Kind of bummer. Overall, the hotel was ok (beds were fine and breakfast was pretty good). It's just that nothing was up to the standards of other Hyatt Place hotels at which we've stayed. If this had been our first experience, we would probably avoid Hyatt Place from now on. Fortunately, this seems like an outlier.
Stayed 1 night in Aug 2025

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Jacquilyn

Travelled with family
Disliked: Cleanliness, room comfort

Meh

Actual room was clean, the building was not and the pool was a yellow/green tint. We checked in late, and the receptionist wasn’t the best greeter. Did have great food options on door dash. We left quickly in the morning before 8 and did not try the complimentary breakfast. One nice thing is that check out is at noon.
Stayed 1 night in Jul 2025

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
accommodating for 3 adults
Stayed 1 night in Aug 2025

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, a great hotel and room. Nice staff. Super comfy bed and linens. My room suddenly became freezing around 11PM, and the window unit inoperable but with the on switch lit. The room phone had no cord, forcing me to dress & go to the lobby, where the clerk informed me that temp control is via a thermostat on the wall in the kitchen area! Also, some strange and very complicated clock radio device w/o instructions that I never managed to get to operate other than to reach a few static-laden radio stations. Forget setting an alarm!! Turns out NOPE, not a problem with me. The clerk informed me that device is for "wake up" calls ONLY. He then said there should be another clock on which the alarm can be manually set. Go figure. I set my iPhone. Finally, the TV. The screen instructions were to press "Guide" for channel list. Didn't do a dang thing. There was a QRS code on the bedside stand and instructions to scan it for "all things Hyatt Place". Guess I shoulda scanned it to learn how to operate all this stuff that typically is pretty straightforward. As in, "hot, cool, fan high, fan low"; set alarm and press buttons to set time; or have a cord to plug in phone; and "if you follow the instructions on the TV screen, what it has told you will happen will actually happen, and you won't have to discover a QRS code next to your bed that actually might tell you to ignore what the TV instructs you to do. Even so, my stay was very pleasant, especially for the price.
Stayed 1 night in Aug 2025

10/10 Excellent

Lucas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel to stay in for our family of 5! The room was large and the kids loved it.
Stayed 1 night in Jul 2025

2/10 Terrible

Amy

Stayed 1 night in Jul 2025

10/10 Excellent

Christopher, Nashville

Liked: Cleanliness, staff & service, property conditions & facilities
Great place.
Stayed 4 nights in Aug 2025