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Hotel Costaustralis

3.5 star property

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Photo gallery for Hotel Costaustralis

Cozy dining area with a large wooden table and plush stools, surrounded by exposed brick walls and a high ceiling with wooden beams.
Overlooking a serene lake, this waterfront hotel features a striking tower and beautifully lit windows.
Two single beds, a comfortable armchair, and a bedside table with a lamp make this room a cozy retreat.
Unique ship-shaped model suspended from the ceiling, complemented by a plush armchair and functional wooden table.
Relax in a welcoming space with a comfortable sofa set, wooden table, and exposed brick walls.

Popular amenities

  • Bar
  • Laundry
  • 24/7 front desk
  • Parking included

Explore the area

Map
Pedro Montt 262, Natales, Magallanes, 6160000
  • Costanera
    ‪1 min walk‬
  • Puerto Natales Casino
    ‪6 min walk‬
  • Plaza de Armas
    ‪10 min walk‬
  • Puerto Natales (PNT-Teniente J. Gallardo)
    ‪10 min drive‬

Room options

View all photos for Standard Twin Room

1 bedroom, premium bedding, down duvets, in-room safe

Standard Twin Room

9.2 out of 10
Wonderful
(18 reviews)
  • 23 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Triple Room, Sea View

Superior Triple Room, Sea View | 1 bedroom, premium bedding, down duvets, in-room safe

Superior Triple Room, Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • 34 sq m
  • Sea view
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, premium bedding, down duvets, in-room safe

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room, Sea View

1 bedroom, premium bedding, down duvets, in-room safe

Superior Twin Room, Sea View

9.2 out of 10
Wonderful
(31 reviews)
  • 25 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Quadruple Room

Quadruple Room | 1 bedroom, premium bedding, down duvets, in-room safe

Quadruple Room

  • City view
  • Sleeps 4
  • 2 Queen Beds and 2 Large Single Beds

View all photos for Superior Double Room, Sea View

Superior Double Room, Sea View | 1 bedroom, premium bedding, down duvets, in-room safe

Superior Double Room, Sea View

9.0 out of 10
Wonderful
(9 reviews)
  • 25 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Suite | 1 bedroom, premium bedding, down duvets, in-room safe

Suite

  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room

Standard Single Room | 1 bedroom, premium bedding, down duvets, in-room safe

Standard Single Room

  • City view
  • Sleeps 1
  • 1 Single Bed

View all photos for Triple Room Superior With Sea View

1 bedroom, premium bedding, down duvets, in-room safe

Triple Room Superior With Sea View

  • Sea view
  • Sleeps 3
  • 3 Single Beds

View all photos for Double Room Standard with Street View

1 bedroom, premium bedding, down duvets, in-room safe

Double Room Standard with Street View

  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room Superior with Sea View

1 bedroom, premium bedding, down duvets, in-room safe

Double Room Superior with Sea View

  • Sea view
  • Sleeps 2
  • 1 Double Bed

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About this property

Hotel Costaustralis

Boardwalk/promenade hotel with free breakfast and 24-hour business centre
This smoke-free hotel features a restaurant, a bar/lounge and a 24-hour business centre. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, free use of bicycles and concierge services.
Hotel Costaustralis offers 110 accommodations with a safe and a hairdryer. Beds feature down duvets and premium bedding. LED televisions come with premium cable channels.

Bathrooms include baths or showers with a rainfall showerhead. This Natales hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hotel Costaustralis. During your stay, you're just a quick walk from Última Esperanza Fjord. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes complimentary bicycles
  • Guests have great things to say about the location and the helpful staff
  • Steps from Última Esperanza Fjord and Costanera
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

There's an onsite 24-hour business centre. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Hotel Costaustralis. Free self parking is available.

This 3.5-star Natales hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Hotel Costaustralis has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Free bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • On the boardwalk/promenade

Accessibility

  • No lift

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1994
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium cable channels

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Eco-friendly toiletries
  • Heated floor
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Costaustralis
Costaustralis Hotel
Costaustralis Puerto Natales
Hotel Costaustralis
Hotel Costaustralis Puerto Natales
Costa Australis Puerto Natales
Hotel Costaustralis Puerto Natales, Aisen Region, Chile
Hotel Costaustralis Natales
Costaustralis Natales
Hotel Costaustralis Puerto Natales
Hotel Costaustralis Hotel
Hotel Costaustralis Natales
Hotel Costaustralis Hotel Natales

Hotel Costaustralis Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 288 out of 488 reviews
Rating 8 - Good. 127 out of 488 reviews
Rating 6 - Okay. 35 out of 488 reviews
Rating 4 - Poor. 17 out of 488 reviews
Rating 2 - Terrible. 21 out of 488 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Jill

Disliked: Property conditions & facilities
Small Room had two twin rollaway beds. One was unstable when I sat on it. The towel rack fell off the sink day one. No way to adjust room temp. Room smelled musty. Large price for overvalued room. Yes, a nice view from the lobby and good location. But my room view was a frosted window, the bottom of which opened onto the roof.
Stayed 2 nights in Mar 2025

10/10 Excellent

Francisco

Stayed 3 nights in Mar 2025

10/10 Excellent

Nikhil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in town!
Stayed 2 nights in Mar 2025

10/10 Excellent

Mark, ST. LOUIS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel - wonderful staff - amazing view
Stayed 1 night in Feb 2025

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Almost loved it!

The hotel was in a perfect location. Beautiful views of the lake and mountains from our room, the lobby, the bar & restaurant. Staff was great. We enjoyed the food and drinks. Perfect for our trip to Torres del Paine. The only disappointing thing was the inability to have a good nights sleep. The room was rather hot, which couldn’t be regulated. If you opened the window, the street noise was loud.
Stayed 2 nights in Mar 2025

2/10 Terrible

Kaizan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were relocated to another hotel without any notification or authorization. The excuse given was heating prob in the room. it was actually an over-sell after communicating with the manager next morning.

2/10 Terrible

Yali

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked and paid for the hotel half year ago, but ridiculously I was refused to be checked in and instead I was redirected to another hotel which I didn't authorize for booking, know nothing about and was still under construction. I am requesting refund for the booking, but have not heard anything back from the hotel and Expedia as of the writing.

2/10 Terrible

Xingqian

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel move us to a different hotel with construction going on, painting smell and no parking space
Stayed 1 night in Feb 2025

8/10 Good

cindy

Travelled with group
Flyer in the bed
Stayed 1 night in Feb 2025

8/10 Good

Ludovit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Strategic location

One of the best locations in the city. Definitely worth paying for a room with a sea view. Reception, lobby facilities of the hotel is nice and friendly. It's annoying that the kitchen can't prepare a breakfast package in case of early departure for a trip. The staff at the bar is professional but considerably slow, approach confusing. If we didn't order immediately after taking a seat, we were ignored. After 15 minutes I had to order a drink at the front counter.
Stayed 3 nights in Jan 2025

10/10 Excellent

Bryon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in Jan 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel with a view

The hotel was spacious, we got a last minute twin room for a reasonable price, bed was comfy, and breakfast was varied and delicious with made to order omelettes
Stayed 1 night in Jan 2025

10/10 Excellent

Lisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Lovely hotel on the waterfront. Excellent breakfast. Close to restaurants and shops.
Stayed 1 night in Dec 2024

6/10 Okay

Younan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The view was gorgeous but came with a price and noise street. Very much disturbed by the noise when people closed their doors. I paid $250 per night but I think lt is only worth $150.
Stayed 2 nights in Jan 2025

8/10 Good

Graham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Douglas, West Halifax

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Jan 2025

2/10 Terrible

Arya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wifi problems

Even the other things not bad but the wifi is very bad. We cant do any our jobs work meeting or other works. It is sad. We try to tell receptionist but they answer it is problem with your phone. And thats it.
Stayed 1 night in Jan 2025

8/10 Good

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and very kind staff. Late checkout and great breakfast was appreciated. A bit overpriced
Stayed 1 night in Jan 2025

10/10 Excellent

Bruce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Shyam

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very accommodating for early check in. Great breakfast options. Awesome views. Overall, a great experience!
Stayed 1 night in Dec 2024

6/10 Okay

Kwanho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Zbigniew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are good, especially the ones with the mountain view. The exterior of the building needs updating.
Stayed 2 nights in Dec 2024

6/10 Okay

Shravan

Disliked: Staff & service
Location wise it is pretty good. The lobby is nice. Breakfast is the same everyday, no variety. Front desk staff do not go even slightly out of the way to help. They say follow the times per the T. A few minutes late and they denied box lunch for me. I had to scramble outside at 10pm to go and find food for next day. Staff didn’t even make an attempt to help. Secondly, the corridors were loud at night, you hear everything clearly into the room. There is no AC only a heater in the room. There are other things that are good though. Overall I would rate average.
Stayed 4 nights in Dec 2024

10/10 Excellent

Kwanho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024