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Hotel Alex

4.0 star property

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Photo gallery for Hotel Alex

Indoor spa tub
Property grounds
Junior Suite | Premium bedding, down duvets, in-room safe, desk
Sauna, hot tub, steam room
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Breakfast available
  • Business services
  • Laundry room

Explore the area

View in a map
Furkastrasse 88, Naters, VS, 3904
  • Place, Stockalper Palace
    ‪17 min walk‬
  • Place, Belalp
    ‪15 min drive‬
  • Place, Blatten - Belalp Gondola
    ‪18 min drive‬

Room options

View all photos for Single Room

Premium bedding, down duvets, in-room safe, desk

Single Room

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room

Free toiletries, hair dryer, bathrobes, towels

Double Room

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite

Suite | Premium bedding, down duvets, in-room safe, desk

Suite

  • 38 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, down duvets, in-room safe, desk

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Queen Bed

View all photos for Deluxe Suite

Deluxe Suite | Premium bedding, down duvets, in-room safe, desk

Deluxe Suite

  • 43 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Hotel Alex

This smoke-free hotel features a full-service spa, spa services and concierge services. Free WiFi in public areas and free self parking are also provided. Other amenities include dry cleaning, laundry facilities and tour/ticket assistance.
Hotel Alex offers 47 accommodations with a safe and complimentary bottles of water. Beds feature down duvets and premium bedding. LED televisions come with premium digital channels.

Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.
During your stay at Hotel Alex, you'll be within walking distance of Stockalper Palace. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Buffet breakfast served daily for a fee
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a golf driving range and a playground
  • 6 minutes by car from Stockalper Palace and 8 minutes from Rosswald
  • Pets welcome for a fee
Hotel Alex offers its guests a full-service spa. Public spaces have free WiFi. Spa services, a terrace, and a vending machine are also featured at Hotel Alex. Free self parking is available.

This 4-star Naters hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking
  • Ski shuttle nearby
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: CHF 18 per person

Things to do

  • Full-service spa
  • Golf driving range
  • Piano
  • Playground
  • Shopping
  • Ski storage
  • TV in common areas

Family friendly

  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • On a river
  • Picnic area
  • Terrace

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1994
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LED TV with premium digital channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 20.00 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 18.00 per person
  • Pet fee: CHF 20.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 9:00 AM - 6:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Alex Hotel Naters
Alex Naters
Hotel Alex Naters
Hotel Alex Hotel
Hotel Alex Naters
Hotel Alex Hotel Naters

Hotel Alex Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 28 out of 88 reviews
Rating 8 - Good. 46 out of 88 reviews
Rating 6 - Okay. 9 out of 88 reviews
Rating 4 - Poor. 4 out of 88 reviews
Rating 2 - Terrible. 1 out of 88 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Alilou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sensationell inklusive Wellness SPA

1A.
Stayed 1 night in May 2024
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Receptionist customer service
Stayed 1 night in Nov 2025
Verified

8/10 Good

Mrs C

Liked: Staff & service
No teaspoons in room or regular tea and milk.
Stayed 1 night in Jun 2025
Verified

4/10 Poor

Jürgen

Liked: Staff & service
18.15 pm and no one at reception. Have to call someone to come over from SPA. 4* and no restaurant service in the evening. Could not figure out if invoice was already pre-paid or not, morning reception only available from 9.00 am and remote control in room not working.
Stayed 1 night in Mar 2023
Verified

6/10 Okay

Deb

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I found this property average from a location, general amenities and hotel staff perspective. The reception staff were not helpful nor courteous. I inquired about the “spa” and use of it was dismissed as too complicated. I booked this property specifically because of the pool and other spa amenities. In my seven nights, I wasn’t able to use it once. Makes me wonder if it’s even operational. On the other hand, the restaurant staff were very pleasant and I enjoyed the buffet breakfast. The location is not in Brig and a 25 minute walk into town. The walk is along a pathway, which can be quite pleasant. Thank you
Stayed 7 nights in Jun 2025
Verified

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Freundliches Personal
Stayed 8 nights in Sep 2025
Verified

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Muchas gracias por recibirnos
Stayed 1 night in Apr 2025
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
- leider kriegt man auf Reklamationen keinerlei Feedback - Rezeption kaum besetzt - Hotel mit Car- Gästen - Frühstücksbuffet lässt für ein 4*Hotel zu wünschen übrig - wenig Gastfreundschaft spürbar - Zimmer waren okay, aber nur halbe Vorhänge, die nur die Hälfte der Fenster bedeckten
Verified

10/10 Excellent

Alilou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Schönes und sauberes Hotel.

Sehr gut.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Boris Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tolles Hotel

War für 1 Nacht im Alex. Geniales SPA tolles Frühstück Buffet.... Bushaltestelle direkt vor dem Haus
Stayed 1 night in Aug 2024
Verified

8/10 Good

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es ist ein praktisches Hotel ohne viel Flair und Schnörkel
Stayed 1 night in Jun 2024
Verified

6/10 Okay

jonas

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Fehlende Informationen schon beim Check In. Keine Angaben über Frühstück, Restaurant oder Baar. Baar und Restaurant waren immer geschlossen. Mann musste auswärts gehen um zu Abendessen. Informationen zum Frühstück mussten wir selber abholen.
Stayed 2 nights in Jan 2024
Verified

8/10 Good

Miguel

Bien
Verified

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Leur restaurant
Verified

8/10 Good

Marlon

Liked: Cleanliness, property conditions & facilities, room comfort

Entspannung in Naters mit Aussicht

Ideal für eine Nacht und Aufenthalt im Aletschspa inklusive. Im Hotel musste eine Angestellte mit dem Koch alles alleine machen und im Restaurant gab es nur ein Menu zur Auswahl. Das Essen war gut und der Service trotz des Umstandes zufriedenstellend.
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

Michèle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
War toll
Stayed 1 night in Aug 2022
Verified

6/10 Okay

Michel

Liked: Cleanliness, amenities
Disliked: Staff & service
War im Mai 2022 dort, das Personal ist wohl noch im Winterschlaf.
Stayed 1 night in May 2022
Verified

8/10 Good

Guillaume

Liked: Cleanliness, staff & service, room comfort
Literie très confortable, hôtel un peu vieux mais sinon
Stayed 2 nights in Feb 2022
Verified

8/10 Good

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches Personal. Hotel ein bisschen in die Jahre gekommen aber sauber und funktionell.
Stayed 2 nights in Nov 2021
Verified

8/10 Good

Andy

Alles okay

Alles war just okay
Stayed 2 nights in Aug 2021
Verified

6/10 Okay

Björn

Begeisterung geht anders.
Stayed 1 night in Jul 2021
Verified

8/10 Good

Andreas

Liked: Cleanliness, staff & service

friendly staff, clean room, aged place...

in die jahre gekommenes Hotel. Sauber, freundliches Personal. Aber mehr als 1-2 nächte würde ich nicht bleiben
Stayed 1 night in May 2021
Verified

8/10 Good

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Hotel, liegt etwas ausserhalb, gute Küche und reichhaltiges Frühstück. Spa ist auch super!! Ich übernachte gerne in diesem Haus.
Stayed 3 nights in May 2021
Verified

6/10 Okay

Urs

Disliked: Property conditions & facilities, room comfort

Alex Hotel - quite OK for a short stopover

Our first impression of this hotel was not so good... a hotel built in the 1990s with a somewhat strange layout and in need of modernization. It’s definitely not a 4-* hotel. However, first impressions can be wrong. The spa in a separate building was quite amazing and the best after a day of skiing or hiking. Dinner on the top floor was very good and staff was very attentive. Not our first choice for a holiday but for a stopover this hotel was quite OK.
Stayed 1 night in Apr 2021
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Leider waren die Kissen und die Matratze nicht so komfortabel leiderr waren die Badewanne Isolation schon alt ist zu empfehlen zu erneuern. Die Mitarbeiterinnen waren sehr freundlich und herzlich.
Stayed 1 night in Feb 2021