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Hôtel Alpes & Lac

3.0 star property

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Photo gallery for Hôtel Alpes & Lac

Double Room, Balcony, Lake View | Balcony
Banquet hall
Suite Lac (Annexe) | In-room safe, desk, soundproofing, free cots/infant beds
Twin Room, Balcony, Lake View | In-room safe, desk, soundproofing, free cots/infant beds
Double Room, Lake View | Bathroom | Combined shower/bathtub, hair dryer, towels

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Parking available
  • Business services
  • Bar

Explore the area

View in a map
Place De La Gare 2, Neuchatel, NE, 2000
  • Place, Casino Neuchatel
    ‪5 min walk‬
  • Place, Neuchatel Botanical Garden
    ‪8 min walk‬
  • Place, Centre Durrenmatt Neuchatel CDN
    ‪9 min walk‬
  • Airport, Bern (BRN-Belp)
    ‪62 min drive‬

Room options

View all photos for Single Room, Lake View

Single Room, Lake View | In-room safe, desk, soundproofing, free cots/infant beds

Single Room, Lake View

8.4 out of 10
Very good
(6 reviews)
  • Lake view
  • 13 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room, Lake View

Double Room, Lake View | In-room safe, desk, soundproofing, free cots/infant beds

Double Room, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room, City View

Double Room, City View | In-room safe, desk, soundproofing, free cots/infant beds

Double Room, City View

8.6 out of 10
Excellent
(9 reviews)
  • City view
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Room, 2 Single Beds, Lake View

Room, 2 Single Beds, Lake View | In-room safe, desk, soundproofing, free cots/infant beds

Room, 2 Single Beds, Lake View

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Twin Room, Balcony, Lake View

Twin Room, Balcony, Lake View | In-room safe, desk, soundproofing, free cots/infant beds

Twin Room, Balcony, Lake View

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room, Balcony, Lake View

Double Room, Balcony, Lake View | Balcony

Double Room, Balcony, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room Gare (Annexe)

Double Room Gare (Annexe) | In-room safe, desk, soundproofing, free cots/infant beds

Double Room Gare (Annexe)

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Double Room Lac (Annexe)

Double Room Lac (Annexe) | In-room safe, desk, soundproofing, free cots/infant beds

Double Room Lac (Annexe)

10.0 out of 10
Exceptional
(2 reviews)
  • Lake view
  • 23 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Suite Lac (Annexe)

Suite Lac (Annexe) | In-room safe, desk, soundproofing, free cots/infant beds

Suite Lac (Annexe)

8.6 out of 10
Excellent
(4 reviews)
  • Partial lake view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Hôtel Alpes & Lac

Along with a restaurant, this smoke-free hotel has a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Additionally, self parking, a 24-hour front desk and tour/ticket assistance are on-site.
Hôtel Alpes & Lac offers 30 accommodations with a safe and a hairdryer. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hôtel Alpes & Lac, you're just a quick walk from Casino Neuchatel. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, 2 meeting rooms and a lift
  • Just a 5-minute walk from Casino Neuchatel and 8 minutes on foot from Theatre du Passage
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 2 meeting rooms available. A terrace, a vending machine, and tour/ticket assistance are also featured at Hôtel Alpes & Lac. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Neuchatel hotel is smoke free.

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11 AM.
On-site venue – restaurant.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (CHF 10 per day)
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11 AM on weekends; CHF 18 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1872
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately CHF 18 per person
  • Covered self-parking fee: CHF 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Alpes Lac

Alpes Lac Neuchatel

Hôtel Alpes & Lac

Hôtel Alpes & Lac Neuchatel

Hôtel Alpes Lac Neuchatel

Hôtel Alpes Lac

Hôtel Alpes & Lac Hotel

Hôtel Alpes & Lac Neuchatel

Hôtel Alpes & Lac Hotel Neuchatel

Hôtel Alpes & Lac Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 181 out of 411 reviews
Rating 8 - Good. 192 out of 411 reviews
Rating 6 - Okay. 32 out of 411 reviews
Rating 4 - Poor. 1 out of 411 reviews
Rating 2 - Terrible. 5 out of 411 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service
Nice hotel, comfy bed, lovely shower, beside train station
Stayed 3 nights in Jan 2026

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Charming, convenient with beautiful views of the lake and town. Will stay here time and time again.
Stayed 1 night in Jan 2026

8/10 Good

Sonja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time at this hotel this year wasn't quite as great but still good. We booked a lake view room and ended up in a very uninviting room in a corner on the 3rd floor. I had asked to check in early but the hotel hadn't seen my note, so we ended up running around the city for 3 hours in the rain. Staff was still friendly and the room was very clean. Best thing for this hotel is the convenient location next to the station and the yummy breakfast. If you are sensitive to noise beware. The pation overlooking the lake is hasconstruction work going on. Once this is done, it will surely be remarkable.
Stayed 1 night in Oct 2025

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with a great view, but construction noise was an issue during the day.
Stayed 4 nights in Oct 2025

2/10 Terrible

Joshua

Stayed 3 nights in Oct 2025

8/10 Good

Vasiliki

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean. Lovely view of the lake. Very limited dining choices. The hotel dining room is good, but I had to take a bus or walk to the center for more choice. Many places were closed on both Sunday and Monday, making it difficult to find a place to eat. Construction noise woke me by 7:30 on Monday, Tuesday and Wednesday.
Stayed 4 nights in Oct 2025

8/10 Good

Chandrajit

Travelled with family
As the city Neuchatel has few vegetarian tourist, the breakfast is not good for them. We faced this problem.
Stayed 3 nights in Sep 2025

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from the balcony. Excellent underground parking at the nearby train station. Spacious room with no noise.
Stayed 1 night in Jul 2025

8/10 Good

Olivia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely get a room with a view of the lake! The staff were lovely and the location was across the road from the train station, but still quiet and safe.
Stayed 3 nights in Jul 2025

8/10 Good

Rene

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good location friendly staffs. The restaurant the food was very good and a great setting but the waiters after they served us the meal disappeared and forgot to bring us our coffee and when it was time to pay I did need to look for a waiter no one was in the dining room. Great room very clean with a nice view of the lake and the Alpes.
Stayed 5 nights in Jun 2025

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, property conditions & facilities
Spacious room / suite in annex. AC worked well. Ambiance: concrete bunker. Large windows with nice views. Could use a shelf adjacent to the (tiny) sink in bathroom for toiletries (to avoid placing shaving kit on toilet cover). Good breakfast. A few small adjustments would make this an exceptional room; as is, it’s merely good.
Stayed 2 nights in May 2025

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location near the train station. Quiet street with little noise. Great views over the lake
Stayed 1 night in Apr 2025

8/10 Good

SHAY

Stayed 2 nights in Apr 2025

10/10 Excellent

Bo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

mark

Stayed 1 night in Feb 2025

8/10 Good

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Erik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Handy being 30 seconds away from train station. Not much in area as far as bars or restaurants. No bar in hotel either. Beautiful views of lake from room though.
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view and great location. Perfect for our short stay. Friendly helpful staff
Stayed 1 night in May 2024

10/10 Excellent

Roger

Stayed 4 nights in Jun 2024

10/10 Excellent

Tanner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Yassin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Eamonn

Stayed 1 night in Aug 2023

8/10 Good

Liviu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

10/10 Excellent

Amy

Stayed 2 nights in Mar 2023