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4.3 out of 5

"Nice place, close to the lake and the city center. Only thing that could be better was the small elevator that was often occupied in the morning. " More

By a verified traveller on Mon 11 Oct 2021

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Family Room

Bed Count 2 Twin Beds Maximum Occupancy 4 Max
€130* Per night/room 17 May - 18 May

Double Room, Balcony

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they enjoy the overall property condition at Hotel des Arts. During your stay, you're just a quick walk from Casino Neuchatel. Free WiFi in public areas, breakfast (surcharge) and dry cleaning service are available.

  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Amenities include free newspapers in reception, a front desk safe and a meeting room
  • On-site recreation includes a playground
  • Steps from Casino Neuchatel and Musée d’Art et d’Histoire

Hotel des Arts ratings based on 84 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel des Arts

Everyone (42) Couples (12) Family (13)
5 out of 5
Nice place, close to the lake and the city center. Only thing that could be better was the small elevator that was often occupied in the morning.

Posted by on 11 Oct 2021

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Comment from Hotel Management

18 Oct 2021 by L'équipe de l'Hôtel des Arts

Hello Simon, thank your for your nice review ! Our team is so glad you enjoyed your stay at our hotel. We hope to see you again at Neuchâtel. Kind regards, The Hotel des Arts team.

4 out of 5

Posted by on 15 Aug 2021

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5 out of 5
Initially we were given a windowless room with absolutely no natural light. Upon request we were moved to a room that we had booked, but only the next day. However, the staff was super friendly, very accommodating and we came away very happy and satisfied. Hotel is in a great location, walking distance to lake, downtown area, funiculars etc. Very clean, large rooms and most importantly the warm staff at the front desk. We highly recommend Hotel des Arts and would go back there when in Neuchatel.

Posted by on 6 Aug 2021

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Comment from Hotel Management

22 Aug 2021 by The Hotel des Arts team

Hello, Thank you very much for your nice feedback, we really appreciate. We are glad that you've enjoy our Hotel. Our whole team hopes to see you again soon in Neuchâtel. Regards,

5 out of 5
Sehr freundliches Personal, exzellente Lage, viele Parkmöglichkeiten und guter Service. Wir kommen wieder!

Posted by , from Aadorf on 28 Jul 2020

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Comment from Hotel Management

30 Jul 2020 by Das Team des Hotels des Arts

Hallo Seraina, Vielen Dank für Ihr Feedback. Ihre Meinung ist uns sehr wichtig. Wir freuen uns, dass Sie unser Hotel genießen haben. Unser Team hofft, Sie bald in Neuchâtel wieder zu sehen. Mit Freundlichen Grüßen

5 out of 5
Very kind people working there, good hotel, great location.

Posted by on 20 Apr 2024

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Comment from Hotel Management

25 Apr 2024 by The Hotel des Arts Team

Hello Johanna, Thank you very much for this amazing review and scores. It is such a pleasure to read that you had a memorable stay with us in Neuchatel. Will definitely share this with the whole team ! Looking forward to welcome you again at our Hotel. Warm regards

3 out of 5
Ideal zentral gelegen, typisches business Hotel. Basis eineichtung - es fehlt an nichts

Posted by on 30 Jan 2024

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Comment from Hotel Management

30 Jan 2024 by Das Team des Hotel des Arts

Hallo Ingrid, Vielen Dank für Ihren Kommentar und für Ihre Bewertung. Wir freuen uns, dass Sie Ihren Aufenthalt in unserem Hotel genossen haben. Wir würden uns freuen, Sie bei uns begrüßen zu dürfen. Freundliche Grüße !

4 out of 5
Sehr freundliches Personal, ideale Lage für einen Kurztrip, alles gut zu Fuss erreichbar ohne mitten im Getümmel zu sein. Zimmer sauber und zweckdienlich, passt alles!

Posted by on 10 Oct 2023

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Comment from Hotel Management

10 Oct 2023 by Das Team des Hôtel des Arts

Hallo Maja, Vielen Dank für Ihren Super Kommentar. Wir freuen uns sehr, dass Sie einen angenehmen Aufenthalt bei uns hatten und dass Sie das freundliches Personal, die Lage und die Sauberkeit genossen haben. Unser Team hofft, Sie bald wieder in Neuchâtel begrüßen zu dürfen. Mit freundlichen Grüßen !

5 out of 5
Super

Posted by on 9 Oct 2023

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Comment from Hotel Management

9 Oct 2023 by L’équipe de l’Hôtel des Arts

Bonjour Antonietta, Un grand merci pour votre super évaluation. Nous sommes très heureux que vous ayez apprécié notre hôtel. Notre équipe espère vous revoir bientôt à Neuchâtel. Avec nos meilleures salutations et en vous souhaitant un bel automne !

5 out of 5
Excellent location near the lake and University. Kind and accommodating staff.

Posted by on 1 Sep 2023

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Comment from Hotel Management

1 Sep 2023 by The Hotel des Arts Team

Hello Sebastien, Thank you very much for your comment and for this great evaluation. We are happy that you enjoyed your stay in our hotel. We hope to see you soon in Neuchâtel. With our best regards !

3 out of 5
Die Homepage weckt Erwartungen an ein modernes helles und komfortables Hotel. Das ist es ganz und gar nicht.

Posted by on 19 Aug 2023

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Comment from Hotel Management

20 Aug 2023 by Das Team des Hotel des Arts

Hallo Claudia, Vielen Dank für Ihr Feedback. Es tut uns leid, dass unser Hotel nicht Ihren Erwartungen entsprochen hat. Das überrascht uns, denn die meisten Gäste schätzen, was wir anbieten. Über Geschmäcker und Farben lässt sich nicht streiten. Unser Team hofft, Sie bald in Neuchâtel wieder zu sehen. Mit Freundlichen Grüßen !

Property Features

Hotel des Arts offers its guests a vending machine, multilingual staff, and complimentary newspapers in the lobby. Event space at this hotel measures 517 square feet (48 square metres) and includes conference space. A computer station is on site and WiFi is free in public spaces. Hotel des Arts also features dry cleaning/laundry services, a front desk safe, and a lift. This 3-star Neuchatel hotel is smoke free.

  • 1 building
  • 46 guestrooms or units
  • 6 levels
  • 517 sq ft of conference space
  • 48 sq. m of conference space
  • Built in 1970
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Computer for guest use
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Offsite parking discounted rates available

Transport

  • Train station: Neuchatel (QNC-Neuchatel Train Station) (1.4 km / 0.9 mi)

Room Amenities

Hotel des Arts offers 46 accommodations with a hairdryer and a ceiling fan. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include baths or showers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Cable channels
  • Luxury bedding
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Telephone
  • Desk
  • Heating
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Hiking/biking trails nearby
  • Golfing nearby

Spa Services

  • Manicures and pedicures
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible public washroom
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 10:30 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 10:30 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 10:30 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Eurocard. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at 10:30 PM
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 18 for adults and from CHF 9 for children
  • Nearby parking fee: CHF 10 per stay (164 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • des Arts Neuchatel
  • Hotel des Arts Neuchatel
  • Hotel Arts Neuchatel
  • Arts Neuchatel
  • Hotel des Arts Hotel
  • Hotel des Arts Neuchatel
  • Hotel des Arts Hotel Neuchatel

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.