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Neuchatel City Hotel

0-star property
17 Av. de la Gare, Neuchatel, NE 09 725 22 184
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3.9 out of 5
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Economy Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
€110* Per night/room 22 May - 23 May

Superior Double Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Basic Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Basic Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Basic Room, 3 Single Beds

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Hotel Description

During your stay at Neuchatel City Hotel, you're just a quick walk from Theatre du Passage. Features include free WiFi in public areas and a free manager's reception, plus 2 bars.

  • Free Wi-Fi (speed: 50+ Mbps)
  • Drinking and dining options include 2 coffee shops/cafes, a restaurant and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, locker space and a business centre
  • Steps from Theatre du Passage and Galerie Quint-Essences
  • Cats and dogs welcome for a fee

Neuchatel City Hotel ratings based on 12 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Neuchatel City Hotel

Everyone (8) Family (1)
5 out of 5
Zentral und recht ruhig. Personal hilfsbereit und freundlich

Posted by , from Frutigen on 14 Apr 2024

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3 out of 5

Posted by on 11 Dec 2023

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4 out of 5
Hôtel de classe moyenne situé proche du centre ville et de la gare. Le personnel à la réception est très courtois et serviable. Rapport qualité prix excellent.

Posted by on 3 Nov 2023

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Comment from Hotel Management

12 Nov 2023 by Neuchâtel City Hôtel

Chère Madame, Cher Monsieur,Merci pour votre commentaire. Nous espérons vous accueillir prochainement. Bien cordialement, L’équipe du Neuchâtel City Hôtel

4 out of 5
Gut gelegen 2.Nacht ein Van bekommen da es heiss war.Frühstück 1.Tag gut mit netter Bedienung.2.Tag die Laune einer andern Frau schlecht Kaffeemaschiene fu nkntionierte nach Reklamation.Kein Brot mehr wie auch keine Löffel für das Müesli.Hoffe sie geht bald weg.

Posted by on 12 Jul 2023

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4 out of 5

Posted by on 9 Jul 2023

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4 out of 5

Posted by on 30 Jun 2023

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3 out of 5
Die Ausstattung ist etwas in die Jahre gekommen. Der Teppich war furchtbar, bei jedem Schritt hörte es sich an, als laufe man über Klarsichtfolie. Das Zimmer hatte früher eine Verbindungstür zum Nebenzimmer, die man zwar nicht mehr öffnen konnte, durch die jedoch Licht fiel, wenn die anderen Gäste im Zimmer waren. Man konnte auch sehr gut hören, was im Gang oder in den Nebenzimmern gesprochen wurde. Positiv war die Freundlichkeit des Personals, die Lage und die Aussicht.

Posted by on 1 Apr 2023

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Comment from Hotel Management

22 Apr 2023 by Neuchâtel City Hôtel

Sehr geehrte Monika Vielen Dank, dass Sie Ihre Bewertung geteilt haben. Es tut uns leid zu lesen, dass Ihr Aufenthalt nicht Ihren Erwartungen entsprochen hat und wir haben Ihre Kommentare berücksichtigt.Ich hoffe, Sie wieder begrüßen zu dürfen.Mit freundlichen Grüßen,Das Team des Neuchâtel City Hotels

5 out of 5

Posted by on 11 Feb 2023

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4 out of 5
Zentral gelegen

Posted by on 18 Jun 2022

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Comment from Hotel Management

20 Jun 2022 by Fad

Chère Madame, Cher Monsieur, Merci pour votre commentaire très encourageant. Nos équipes travaillent au quotidien afin de garantir un service et des prestations de qualité. Bien cordialement, Toute l'équipe des Neuchatel City Hotel

4 out of 5
es kommt sehr auf die Raumkategorie an. Das erste Doppelzimmer hatte eine defekte Dusche und war generell grosszügig aber eher abgenutzt. Wegen der defekten Dusche durften wir in eine Suite umziehen und hatten dort einen sehr schönen Aufenthalt.

Posted by , from Wil on 16 May 2022

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Comment from Hotel Management

19 May 2022 by Fad

Chère Madame, Cher Monsieur, Merci pour votre commentaire très encourageant. Nos équipes travaillent au quotidien afin de garantir un service et des prestations de qualité. Bien cordialement, Toute l'équipe des Neuchatel City Hotel

About the Neuchatel City Hotel

Location 17 Av. de la Gare, Neuchatel, NE 2000

Property Features

There's a restaurant on site, as well as 2 coffee shops/cafes and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A free manager's reception is offered daily. WiFi is free in public spaces. You'll find a business centre on site. Neuchatel City Hotel also features laundry facilities, a front desk safe, and a lift. For a fee, parking is available. This Neuchatel hotel is smoke free.

  • 100 guestrooms or units
  • 2 bars or lounges
  • 2 coffee shops
  • Manager's reception (free)
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Lift
  • No smoking on site
  • Locker space
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Neuchâtel Station (0.6 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Neuchatel City Hotel offers 100 accommodations with a safe and a hairdryer. LED televisions come with cable channels. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps).

  • LED television
  • Cable channels
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Desk
  • Heating
  • Ensuite bathroom
  • Wardrobe or cupboard
  • Toothbrush and toothpaste available

Food & Drink

The hotel hosts a free manager's reception daily.

Fiorello – This family restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee of CHF 25 (exact amount varies) at checkout.

Front desk staff will greet guests on arrival. Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee of CHF 25 (exact amount varies) at checkout.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 25.0 per day.

Pet Policy

  • Pets: CHF 25 per pet, per night, plus a deposit of CHF 100 per stay
  • Only dogs and cats are allowed Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Clean & Safe (Switzerland)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 19.90 for adults and from CHF 11 for children
  • Self-parking fee: CHF 20 per night
  • Pet deposit: CHF 100 per stay
  • Pet fee: CHF 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Neuchatel City Hotel Hotel
  • Neuchatel City Hotel Neuchatel
  • Neuchatel City Hotel Hotel Neuchatel
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.