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Best Western Hotel Prisma

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Photo gallery for Best Western Hotel Prisma

A modern kitchen area with a buffet setup, including various food items and a coffee machine.
A reception desk with two monitors, a plant, and a vase of flowers.
An outdoor patio area with tables and chairs, covered by large umbrellas, and a brick building in the background.
A modern bedroom with a loft-style bed, a bedside table with a lamp, and a small seating area.
A multi-story hotel with a brick facade, multiple windows, and a flagpole with a flag.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Business services

Explore the area

View in a map
Max-Johannsen-Brücke 1, Neumuenster, SH, 24537
  • Place, Water Tower
    ‪4 min drive‬
  • Place, Neumuenster Zoo
    ‪6 min drive‬
  • Place, Tuch and Technik Museum
    ‪8 min drive‬

Room options

View all photos for Economy Room, 1 Queen Bed, Garden View

A hotel room with a bed, a desk with a telephone and a kettle, a chair, a TV mounted on the wall, and a window with curtains.

Economy Room, 1 Queen Bed, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Business Room, 1 Double Bed (Converts to 2 Twin Beds)

A hotel room with two beds, a desk with a chair, a TV, and a painting of a field.

Business Room, 1 Double Bed (Converts to 2 Twin Beds)

8.6 out of 10
Excellent
(31 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Business Room, 1 Double Bed, Garden View (Converts to 2 Twin Beds)

A hotel room with two beds, a desk with a lamp, a TV, and a red chair.

Business Room, 1 Double Bed, Garden View (Converts to 2 Twin Beds)

7.8 out of 10
Good
(9 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed

A hotel room with a large bed, bedside tables, a desk, and a chair.

Standard Room, 1 Double Bed

9.0 out of 10
Wonderful
(51 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Comfort Room, 1 Double Bed, Garden View

A hotel room with a large bed, a desk with a chair, a TV mounted on the wall, and a window with curtains.

Comfort Room, 1 Double Bed, Garden View

8.8 out of 10
Excellent
(38 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Economy Room, 1 Queen Bed

A modern hotel room with a wooden desk, a round ottoman, a bed, and a TV mounted on the wall.

Economy Room, 1 Queen Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Double Room Oriel

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Double Room Oriel

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Business Double Room with Garden View

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Business Double Room with Garden View

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About this property

Best Western Hotel Prisma

This smoke-free hotel features a restaurant, a bar/lounge and a sauna. Free full breakfast and free WiFi in public areas are also provided. Other amenities include self parking, conference space and dry cleaning. Housekeeping is available on request.
Best Western Hotel Prisma offers 93 accommodations with a safe and complimentary bottles of water. Pillowtop beds feature premium bedding. A pillow menu is available. Cable televisions are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Neumuenster hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and portable fans. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Best Western Hotel Prisma, you'll be within walking distance of Water Tower. Enjoy features like free breakfast and free WiFi in public areas, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free full breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free Motorhome/coach/lorry parking
  • Enjoy international cuisine while dining at Restaurant campinos
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a sauna and bicycles to rent
  • Just a 3-minute drive from Water Tower and a few minutes from Neumuenster Zoo
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 6114 square feet (568 square metres) and includes conference space. A sauna, a terrace, and a vending machine are also featured at Best Western Hotel Prisma. For a fee, parking is available.

This 3.5-star Neumuenster hotel is smoke free.

Guests are served a free full breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.
Restaurant campinos – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free RV/bus/lorry parking on site
  • Uncovered parking on site (EUR 6 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant campinos

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Sauna
  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 6,114 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1993
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Locally sourced food prioritised
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Portable fan
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15.00 per pet, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per night.
  • Cots (infant beds) are available for EUR 16.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: EUR 6.00 per day
  • Pet fee: EUR 15.00 per pet, per night
  • Crib (infant bed) fee: EUR 16.0 per night
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Hotel Prisma
Best Western Hotel Prisma Neumuenster
Best Western Prisma
Best Western Prisma Neumuenster
Best Prisma Neumuenster
Best Western Hotel Prisma Hotel
Best Western Hotel Prisma Neumuenster
Best Western Hotel Prisma Hotel Neumuenster

Best Western Hotel Prisma Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 362 out of 1011 reviews
Rating 8 - Good. 473 out of 1011 reviews
Rating 6 - Okay. 133 out of 1011 reviews
Rating 4 - Poor. 32 out of 1011 reviews
Rating 2 - Terrible. 11 out of 1011 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jochen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff , good breakfast, nice and clean rooms
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean and spacious hotel, with great food
Stayed 2 nights in Aug 2022
Verified

10/10 Excellent

Kenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cosy hotel with fantastic friendly service minded staff and properly the best breakfast we have had at a tree star hotel.
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Heather

Liked: Amenities
Very friendly staff, excellent breakfast, comfortable room and bed.Free parking on site.
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Rent
Stayed 1 night in Mar 2026
Verified

8/10 Good

Asger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stop before reaching Denmark

Very nice hotel for us on the way to Denmark. We had our dog with us, which was no problem. Good food in their restaurant.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Ebba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fresh, clean and nice people working here!!
Stayed 1 night in Jan 2024
Verified

8/10 Good

Mikado

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is delicious and everything is always clean
Stayed 3 nights in Jul 2023
Verified

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities
Bra
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Elin

Liked: Property conditions & facilities, room comfort
Verry nice hotel, we where only just passing through so we didnt have the time to use the facilities or eat breakfast, but the room was verry nice, modern and clean.
Stayed 1 night in Jul 2024
Verified

8/10 Good

susanne papior

Liked: Cleanliness, staff & service, property conditions & facilities
ok
Stayed 1 night in Apr 2026
Verified

8/10 Good

Lars

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with family for one night to visit Bad Segeberg Festspiele. Place is rather far away. Otherwise good hotel.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Suverent Hotell

Flott hotell. Veldig god service. Nydelig frokost. Hit skal vi tilbake
Stayed 1 night in Oct 2023
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A decent choice

Best Western is in general a decent choice. You more or less know what you get. It is fine. This hotel though is a little old and the breakfest is okay. However, the service at check-in was excellent.
Stayed 1 night in Jul 2022
Verified

8/10 Good

Tommi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything worked out just fine. Nothing spectacular, but starting from online check-in etc, very nice 8 Garden is nice, but can be improved. - No shampoo :(
Stayed 1 night in Jul 2024
Verified

4/10 Poor

Jon

Disliked: Cleanliness, property conditions & facilities, room comfort

Subpar experience

Room was outdated and bathroom bit unclean. Noisy room. Breakfast ok, but only one coffee machine for big hotel!
Stayed 1 night in Jul 2024
Verified

8/10 Good

Ulrich

Liked: Cleanliness, staff & service, room comfort

Nice stay for the weekend.

In summary a nice stay for the weekend. I believe that everything was fully ok. A minor slip, from reception to book a table at the restaurant at arrival, but the waiter was quick to solve situation. No problem. Nice rooms, functional, clean. Overall a 4/5 rating. Approximately <2 km from city center. Nb. EV Charging facility at the parking area. 4 stations.
Stayed 2 nights in Oct 2023
Verified

8/10 Good

Linda

Liked: Cleanliness, property conditions & facilities
The room was very hot so we had to open the windows and some of the other guests was having a party just outside our room. Having drinks at the bar took forever. We had to wait 15 min for 4 drinks
Stayed 1 night in Jun 2023
Verified

6/10 Okay

Mette

Liked: Cleanliness
Disliked: Staff & service
The staff was not noce. A lot of people at work at the restaurant, but noome to help.
Stayed 2 nights in Sep 2023
Verified

8/10 Good

Hans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Morgenmaden OK
Stayed 1 night in Apr 2026
Verified

4/10 Poor

Claus

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Værelset manglede håndklæder. Da jeg ville i seng opdagede jeg blodstænk på dynebetrækket. Fik nyt værelse. Ved badet om morgenen var afløbet stoppet og vandet løb ud på gulvet. Elendig oplevelse. Ingen kompensation.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Bra frukost och skön säng.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Tino

Liked: Staff & service
Frühstück war angemessen für den Preis, das einzige was richtig wiederlich ist, ist der Zuckerspender an der Kaffeemaschine der nie sauber gemacht wurde. Personal ist super freundlich. Essen im Restaurant ist sehr zu empfehlen. Bier Preis ist ein wenig überzogen für 6.30€. Für ein Kurztripp zu empfehlen.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Peder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dejlig morgenmad og super god service i receptionen
Stayed 1 night in Mar 2026