2/10 Terrible
Macy
Travelled with partner
7 Mar 2025
We booked our room the day of and when we arrived, we were told our reservation had been cancelled. We did not cancel it and they had no rooms available. We had to go 20 miles away to a crap hotel that had an opening. Called Hilton customer service when we got home and were told they likely overbooked and then cancelled our reservation…would have been nice to know that before 11pm when trying to check in. The crazy thing is that they still charged us $420 for 2 nights! Took multiple phone calls to get any money back and even then it wasn’t the full amount.
Macy
Stayed 2 nights in Feb 2025