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Sheraton New Orleans Hotel

4.0 star property

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Photo gallery for Sheraton New Orleans Hotel

Guests can relax in the hotel's spacious lobby, featuring a central seating area with tables, chairs, benches, and armchairs, surrounded by potted plants and a balcony with outdoor views.
Relax in a stylish space with cushioned chairs, a small table, and lush greenery, surrounded by a wooden partition.
Enjoy breathtaking city views from the large window in this stylish room, featuring a sofa, armchairs, and a coffee table.
Two single beds with white linens, flat-screen TV, and desk with chair.
Classic hotel with arched windows and symmetrical design, situated at a street corner.

Popular amenities

  • Room service
  • Bar
  • Pool
  • Breakfast available
  • Housekeeping

Explore the area

Map
500 Canal St, New Orleans, LA, 70130
  • Canal Street
    ‪1 min walk‬
  • Bourbon Street
    ‪3 min walk‬
  • Caesars New Orleans Casino
    ‪7 min walk‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪22 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Traditional Room, 1 King Bed

8.8 out of 10
Excellent
(103 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Club Room, 1 King Bed

8.0 out of 10
Very good
(10 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, City View

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Double Beds, City View

8.8 out of 10
Excellent
(23 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(53 reviews)
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

1 bedroom, premium bedding, down duvets, pillow-top beds

Traditional Room, 2 Double Beds

8.4 out of 10
Very good
(86 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Hearing Accessible)

1 bedroom, premium bedding, down duvets, pillow-top beds

Traditional Room, 2 Double Beds (Hearing Accessible)

8.8 out of 10
Excellent
(3 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Hearing Accessible)

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

8.0 out of 10
Very good
(1 review)
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

1 bedroom, premium bedding, down duvets, pillow-top beds

Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

1 bedroom, premium bedding, down duvets, pillow-top beds

Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

1 bedroom, premium bedding, down duvets, pillow-top beds

Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

9.0 out of 10
Wonderful
(4 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, down duvets, pillow-top beds

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Hearing Accessible)

1 bedroom, premium bedding, down duvets, pillow-top beds

Traditional Room, 1 King Bed (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom | 1 bedroom, premium bedding, down duvets, pillow-top beds

Club Suite, 1 Bedroom

  • 62 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed | 1 bedroom, premium bedding, down duvets, pillow-top beds

Executive Suite, 1 King Bed with Sofa bed

  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed | Living room | 32-inch LCD TV with cable channels, TV, pay films

Executive Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(3 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 2 Double Beds

1 bedroom, premium bedding, down duvets, pillow-top beds

Club Room, 2 Double Beds

8.4 out of 10
Very good
(9 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

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About this property

Sheraton New Orleans Hotel

Hotel with an outdoor pool, steps from Canal Street
An outdoor pool, a restaurant and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe and valet parking. Housekeeping is available on request.
Sheraton New Orleans Hotel offers 1110 accommodations with a safe and complimentary bottles of water. Pillowtop beds feature down duvets and premium bedding. 32-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

This New Orleans hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
Sheraton New Orleans Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Canal Street. You'll find features such as free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free Wi-Fi in some public areas
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Steps from Canal Street and 4 minutes on foot from Bourbon Street
  • Dogs welcome for a fee (restrictions apply)
Sheraton New Orleans Hotel offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, 60 meeting rooms, and limo/town car service. Event space at this hotel measures 105996 square feet (9847 square metres) and includes conference space. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Sheraton New Orleans Hotel. For a fee, parking is available.

This 4-star New Orleans hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 11:00 AM.
Roux Bistro – This bistro serves breakfast and lunch.
Pelican Bar – This pub serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Starbucks Coffee – This coffee shop serves breakfast, lunch and light fare. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, French, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Parking on site (USD 42 per night)
  • Valet parking on site (USD 52 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 24 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Pelican Bar
  • Roux Bistro
  • Starbucks Coffee

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 105,996 square feet of conference space
  • 60 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 49 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1982
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 88 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 28.75 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 24 per person
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 16.95 per day (rates may vary)
  • Self-parking fee: USD 42 per night
  • Valet parking fee: USD 52 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Orleans Sheraton
Hotel Sheraton New Orleans
New Orleans Hotel Sheraton
New Orleans Sheraton
New Orleans Sheraton Hotel
Sheraton Hotel New Orleans
Sheraton New Orleans
Sheraton New Orleans Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton Orleans Hotel Orleans
Sheraton New Orleans Hotel Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton New Orleans Hotel Hotel New Orleans

Sheraton New Orleans Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 751 out of 1206 reviews
Rating 8 - Good. 255 out of 1206 reviews
Rating 6 - Okay. 91 out of 1206 reviews
Rating 4 - Poor. 66 out of 1206 reviews
Rating 2 - Terrible. 43 out of 1206 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always like the Sheraton. I've been staying here periodically since I was a kid. Convenient but not right in the French Quarter.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Brandon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and the staff was very pleasant.
Stayed 3 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible!!
Stayed 2 nights in Apr 2025

6/10 Okay

Crystal

Na
Stayed 2 nights in Apr 2025

10/10 Excellent

Deborah Lynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I didn’t like was when I checked out they charged me $25 a day resort fee. This was not even close to a resort!
Stayed 9 nights in Apr 2025

10/10 Excellent

Dasha

Stayed 2 nights in Apr 2025

10/10 Excellent

Cymone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, and the staff went above and beyond to make our stay perfect! This will definitely be our go-to place whenever we visit!
Stayed 2 nights in Apr 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

We have stayed here several times. The location is perfect, you can easily walk to the quarter in minutes. The only thing that needs updating is the bathtub. They need to be removed and put in walk-in showers. Something a little more modern
Stayed 2 nights in Apr 2025

10/10 Excellent

Bertina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay!

My stay was amazing. We truly enjoyed our visit and look forward to future visits at The Sheraton!
Stayed 2 nights in Apr 2025

4/10 Poor

Cynthia

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Not worth the money.

It’s not worth the money in terms of the condition of the hotel, over priced for what you get. Our tub got stopped up, looked like black sewage water, and they sent someone who couldn’t fix it, so they gave us another room, still the shower drained slow, the lighting is not good in the rooms, we got charged an extra $25/day for our stay which they explained as a reservation fee. Really close to bourbon but not worth the money at all, def won’t stay there again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jacqueline Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Darin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was accommodating
Stayed 1 night in Apr 2025

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Natreese

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

latasha

Liked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

Jim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Solid Sheraton experience

Excellent property walkable to the French Quarter. Great staff.
Stayed 5 nights in Apr 2025

6/10 Okay

Victoria

Liked: Staff & service

Ok stay…

The location was great but I was a bit disappointed because our room had an old water smell, no microwave or fridge! The bed was comfortable and the shower was strong and hot! It was an ok stay
Stayed 2 nights in Apr 2025

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Very clean. Large rooms.
Stayed 3 nights in Apr 2025

10/10 Excellent

Christina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wasn't a fan of the parking, however the staff are super friendly. Near a lot of things to see. Rooms are clean and comfortable.
Stayed 2 nights in Feb 2025

4/10 Poor

John

Business traveller
Liked: Cleanliness
Disliked: Room comfort

Super noisy room

Incredibly noisy room. You could hear every minor noise from the other room. At night I was on the 40th floor and you could hear every car noise and police siren.
Stayed 2 nights in Mar 2025

10/10 Excellent

Lance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay my only problem was they didn’t have microwave or refrigerator in the Room
Stayed 2 nights in Apr 2025

10/10 Excellent

Timothy Hale

Disliked: Cleanliness
Stayed 1 night in Apr 2025

6/10 Okay

Aixa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk staff could use training on courtesy, helpfulness and customer support. Found them lacking knowledge in billing, basic lodging questions, kindness, and problem solving.
Stayed 2 nights in Apr 2025

10/10 Excellent

ROBERT, LAKEWOOD

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025