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Volando Urai Spring Spa and Resort

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Free daily local cuisine breakfast
Rooftop Suite Double (Include French Dinner and American Breakfast) | Bathroom | Spring water bathtub, hair dryer, bathrobes, slippers
Outdoor pool
Grandview Double Room, River View (Include French Dinner and American Breakfast) | Bathroom | Spring water bathtub, hair dryer, bathrobes, slippers
Exterior detail

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Room service

Explore the area

View in a map
No.176,Sec. 5, Xinwu Rd, Wulai Dist., New Taipei City, 23341
  • Place, Wulai Old Street
    ‪2 min drive‬
  • Place, Wulai Atayal Museum
    ‪3 min drive‬
  • Place, National Taiwan University
    ‪27 min drive‬
  • Airport, Taipei (TPE-Taoyuan Intl.)
    ‪84 min drive‬

Room options

View all photos for Grandview Double Room, River View (Include French Dinner and American Breakfast)

1 bedroom, premium bedding, down duvets, free minibar

Grandview Double Room, River View (Include French Dinner and American Breakfast)

10.0 out of 10
Exceptional
(1 review)
  • River view
  • 46 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Rooftop Suite Double (Include French Dinner and American Breakfast)

Rooftop Suite Double (Include French Dinner and American Breakfast) | 1 bedroom, premium bedding, down duvets, free minibar

Rooftop Suite Double (Include French Dinner and American Breakfast)

10.0 out of 10
Exceptional
(1 review)
  • Water view
  • 59 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Rooftop Suite

1 bedroom, premium bedding, down duvets, free minibar

Rooftop Suite

  • Sleeps 2
  • Free Wi-Fi

Standard 2-Bed Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Grand View Room

1 bedroom, premium bedding, down duvets, free minibar

Grand View Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Deluxe Double Room, City View (Include French Dinner and American Breakfast)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Double Room, City View (Include French Dinner and American Breakfast)

  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Grandview Twin Room, River View (Include French Dinner and American Breakfast)

Grandview Twin Room, River View (Include French Dinner and American Breakfast) | 1 bedroom, premium bedding, down duvets, free minibar

Grandview Twin Room, River View (Include French Dinner and American Breakfast)

  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Rooftop Suite Twin (Include French Dinner and American Breakfast)

Rooftop Suite Twin (Include French Dinner and American Breakfast) | 1 bedroom, premium bedding, down duvets, free minibar

Rooftop Suite Twin (Include French Dinner and American Breakfast)

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Volando Urai Spring Spa and Resort

This smoke-free hotel features 2 restaurants, a 24-hour front desk and limo/town car service. Free breakfast (local cuisine), free WiFi in public areas and free valet parking are also provided. Additionally, a porter/bellboy, a front desk safe and multilingual staff assistance are on-site.
Volando Urai Spring Spa and Resort offers 22 air-conditioned accommodations with DVD players and free minibar items. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include baths or showers, spring water baths, bathrobes and slippers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

The recreational activities listed below are available either on-site or nearby; fees may apply.
There are hot springs open between 10:00 AM and 11:00 PM.
Our customers tell us that they can't get enough of the overall property condition at Volando Urai Spring Spa and Resort. During your stay, you'll be within walking distance of Wulai Old Street. Free breakfast, free WiFi in public areas and free valet parking are available.
  • Free local cuisine breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy a bite to eat at one of the 2 restaurants
  • Services include a porter, luggage storage and limo or town car service
  • On-site recreation includes hot springs
  • Just a 2-minute drive from Wulai Old Street and a few minutes from Lover's Trail
  • Airport shuttle service available for a fee
Volando Urai Spring Spa and Resort offers its guests hot springs. There are 2 restaurants on site. Free breakfast is served daily. WiFi is free in public spaces.

The luxury Volando Urai Spring Spa and Resort also features multilingual staff, limo service, and room service (during limited hours). Free self parking and valet parking are available.

This 4-star New Taipei City hotel is smoke free.

Guests are served a free local cuisine breakfast daily from 7:30 AM to 11:00 AM.
Soyan – This fine-dining restaurant serves breakfast and dinner. Reservations are required.
Siliq Restaurant – This restaurant serves lunch and dinner. Reservations are required. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of Relais & Chateaux.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 1 mile
  • Return airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Onsite parking includes off-street options

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM to 11:00 AM
  • 2 restaurants

Restaurants on site

  • Siliq Restaurant
  • Soyan

Things to do

  • Hot spring

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Outdoors

  • On a river

Spa

  • Hot spring
  • Hot springs open from 10:00 AM - 11:00 PM
  • Hot springs water temperature - 40 ºC
  • In-room massages

Accessibility

  • Lift

More

  • 1 building
  • 7 floors
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Spring water bathtub
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Wednesday:
  • Hot springs

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 8 are not allowed at this adults-only property. All guests 8 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files and shoe mitts
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Hot springs access available from 10:00 AM to 11:00 PM.
  • This is an adults-only property and guests under 8 years old aren't allowed.

Property is also known as

Urai Volando
Volando Urai
Volando Urai Spring
Volando Urai Spring Spa
Volando Urai Spring Spa & Resort New Taipei City
Volando Urai Spring Spa New Taipei City
Volando Urai Spring Spa Resort
Volando Urai Spring Spa Resort New Taipei City
Volando Urai Spring Taipei Ci
Volando Urai Spring Spa And
Volando Urai Spring Spa and Resort Hotel
Volando Urai Spring Spa and Resort New Taipei City
Volando Urai Spring Spa and Resort Hotel New Taipei City

Volando Urai Spring Spa and Resort Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 219 out of 330 reviews
Rating 8 - Good. 81 out of 330 reviews
Rating 6 - Okay. 20 out of 330 reviews
Rating 4 - Poor. 7 out of 330 reviews
Rating 2 - Terrible. 3 out of 330 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

FELICIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our time during our staff. Everything was top notch, and staff were very friendly. Highly would recommend to anyone staying in Wulai, and would definitely try to stay longer on my next visit!
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Yorke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Oct 2022
Verified

8/10 Good

chen

Liked: Cleanliness, staff & service, property conditions & facilities
Everything very nice. Wish food can do better.
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful time staying at this hotel and the staff was really lovely, patient and helpful. I misread the French menu and didn’t see that they didn’t have a main course option which I could choose as a pescatarian, and they made a last minute substitution perfectly. I would highly recommend anyone seeking a restful getaway to opt for Volando. Our only suggestion is if there could be a gym added (but the surroundings are perfect for hiking)!
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Chih-Hui

Liked: Cleanliness, staff & service, amenities
景色優美，服務親切
Stayed 1 night in Feb 2026
Verified

2/10 Terrible

Takako

Disliked: Cleanliness, staff & service, property conditions & facilities
スタッフは全く教育されておらず、ホスピタリティのかけらも、サービスの概念も全く無い。レストランが2タイプあるが、どちらも最悪。タイヤル族をフューチャーしていると謳っているが、冒涜に近い。ルレエシャトーだからと信頼して予約したが、ルレエシャトーも落魄れたものだ。 とにもかくにも、最悪。
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Chia Yu

Liked: Cleanliness, staff & service, property conditions & facilities
除了交通一切都很好
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Mayuko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
事前の予約が必要ですがMRT新店駅よりシャトルバスサービスがあるので、便利です。 静かでとてもゆっくりすることが出来ました。ぜひまた訪れたいです。 大浴場の使い方が少し分かりにくかったです。もう少し詳しい案内があるといいと思いました。
Stayed 1 night in May 2023
Verified

10/10 Excellent

Hsu-yao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

良好服務態度、絕美的風景與人文

良好服務態度，絕美的風景與人文。餐廳舒適，一泊四食的豐盛餐點，兼具健康與美味。 館內整潔，處處有令人驚艷的芬芳，但角落的蜘蛛網、斑駁的外牆、過度生長的通道間植栽、老舊的大浴場衛浴設備是稍微扣分的地方。
Stayed 2 nights in Jun 2022
Verified

8/10 Good

chen-chia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
人文的經營很用心,但是設備可能因為年久未再整理,感覺有些不搭; 節目很用心安排,但是環境腹地局限,活動範圍太小; 早晨湯池開放時間太晚
Stayed 1 night in Apr 2022
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

舒服輕鬆療癒

一走入大廳聞到香氛精油，整個心情都放鬆下來，下午茶、晚餐、宵夜和早餐都非常好吃，房間內提供的音樂也很適合沈澱心情，真的可以感受到酒店希望入住的房客都可以享受生活，可惜這次沒看到生活儀式藝術表演，之後有機會一定會再來～
Stayed 1 night in Dec 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

高級住宿體驗

頂級住宿體驗，從代客停車、辦理手續、幫忙拿行李進房到介紹房間及整體飯店都非常棒，下午茶精緻好吃，大浴池則稍微普通，但有戶外浴池，在低溫中泡溫泉很舒服，唯一可以挑剔的是餐點部分，感覺食材都很高級，但呈現出來的味道很還好，有可能是我們自己口味不合，但晚餐上菜速度實在太慢，整體吃完大概要2小時，難道是因為是法式的所以連上菜速度都要法式?早餐一樣也是口味上沒有很喜歡，但整體餐點的呈現方式都是很高級根與有質感的，床的部分非常舒適無可挑剔，房內飲品皆免費，浴室硬體及備品也都非常高級舒適，唯一小缺點是浴池是用石頭材質砌成的，可能當天真的太冷，熱水竟然無法維持，導致熱水放滿後呈現上面水很熱，下面卻是溫涼的水溫，真的不誇張，一直狂加熱水也一樣，而且會導致上面的水溫太高，這種現象還是第一次遇到，石頭沒泡到水的部分也冰的可以，所以合理推測是石頭導冰的速度過快導致的。整體來說仍是非常棒的體驗
Stayed 1 night in Dec 2020
Verified

8/10 Good

Joseph I-Chieh

Liked: Cleanliness, room comfort

Old hotspring hotel in a great location in Urai

The property was quite old but fairly well-maintained. We stayed in a bigger room but the room smelled damp and a bit moldy. The public hotspring is nice but weekend could be quite crowded.
Stayed 1 night in Dec 2020
Verified

10/10 Excellent

Chih Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

環境優美、硬體需更新

飯店整體來說佔地不大，比較無法飯後散散步。 但服務人員的態度優良，很專業。 房間裡有一點濕，所以有點味道，但有除濕機，就稍微好點。 但整體來說是不錯的。
Stayed 1 night in Dec 2020
Verified

8/10 Good

Chi chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
餐點真的很有水準。好吃，
Stayed 1 night in Oct 2020
Verified

10/10 Excellent

Meng-Liang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體來說是好的 只是不巧遇到飯店消毒 房內有死蟑螂 撇除蟑螂 是滿分住宿
Stayed 1 night in Aug 2020
Verified

10/10 Excellent

HaoHsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服务非常惊艳。
Stayed 1 night in Jul 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property and view, wonderful staffs. Some parts of the building showing signs of aging. The infinity pool is now only used for performances, wish they reopen it for swimming.
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

Hui Chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

住宿佳

住宿佳 餐飲尚可
Stayed 1 night in Apr 2020
Verified

8/10 Good

Hsin Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place for relaxation

Nice place to relax
Stayed 1 night in Apr 2020
Verified

10/10 Excellent

YIPING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的渡假休養的飯店，還有美食可以享用！
Stayed 1 night in Jan 2020
Verified

8/10 Good

CHIH HUNG

Liked: Cleanliness, property conditions & facilities

尚待加強

以這樣的房價 住宿品質尚待努力
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

YOONKYUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

완전 굿굿!!

호캉스 제대로 할수 있는 곳입니다. 매년 갈 예정입니다.
Stayed 3 nights in Dec 2019
Verified

2/10 Terrible

Kai ho

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

超爛的飯店

我是訂一大床！！超爛的～大包小包到那邊！才說只能兩張單人床合併～25000一晚的水準我也是見識到了
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional services and great view. Definitely would come back in the future.
Stayed 1 night in Dec 2019