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Ace Hotel New York

4.0 star property

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Photo gallery for Ace Hotel New York

Front of property
Lobby lounge
Bar (on property)
Reception
Street view

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Housekeeping
  • Laundry

Explore the area

View in a map
20 West 29th Street, New York, NY, 10001
  • Empire State Building
    ‪5 min walk‬
  • Madison Square Garden
    ‪9 min walk‬
  • Times Square
    ‪16 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Medium King)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed (Medium King)

8.0 out of 10
Very good
(49 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Medium Queen)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 Queen Bed (Medium Queen)

8.2 out of 10
Very good
(36 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite) | 1 bedroom, premium bedding, down duvets, minibar

Superior Room, 1 King Bed (Loft Suite)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large) | 1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed (Large)

9.0 out of 10
Wonderful
(14 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Small)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 1 Double Bed (Small)

8.2 out of 10
Very good
(24 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Single)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 1 Double Bed (Single)

8.4 out of 10
Very good
(30 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds (Double)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 2 Double Beds (Double)

8.2 out of 10
Very good
(41 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Single Beds (Bunk)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 2 Single Beds (Bunk)

10.0 out of 10
Exceptional
(2 reviews)
  • 10 sq m
  • Sleeps 2
  • 2 Single Beds

Suite, 1 King Bed, City View

  • City view
  • Sleeps 4
  • 1 King Bed

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About this property

Ace Hotel New York

Hotel with a restaurant, steps from 5th Avenue
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 2 coffee shops/cafes, self parking and a meeting room are on-site.
Ace Hotel New York offers 286 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include baths or showers, bathrobes, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us they can't get enough of Ace Hotel New York's great location. During your stay, you're just a quick walk from 5th Avenue. Enjoy features like free WiFi in public areas, plus 2 coffee shops/cafes and a restaurant.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 2 coffee shops/cafes, a restaurant and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from 5th Avenue and 6 minutes on foot from Empire State Building
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site, along with 2 coffee shops/cafes. You can enjoy a drink at the bar/lounge. A meeting room and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and dry cleaning/laundry services are also featured at Ace Hotel New York. Parking is available for a fee.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 11:30 AM.
Koloman – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: USD 15 to 30 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Koloman

Things to do

  • 24-hour gym

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 45.92 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Self-parking fee: USD 75 per day
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Ace Hotel
Ace Hotel New York
Ace New York
New York Ace Hotel
Ace Hotel New York City
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Ace Hotel New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 457 out of 1011 reviews
Rating 8 - Good. 244 out of 1011 reviews
Rating 6 - Okay. 147 out of 1011 reviews
Rating 4 - Poor. 96 out of 1011 reviews
Rating 2 - Terrible. 67 out of 1011 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Logan

Stayed 4 nights in Jun 2025

10/10 Excellent

Natasha

Liked: Cleanliness, property conditions & facilities
Great location and artsy feeling hotel with friendly staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Marc, Oakland

Stayed 1 night in Jun 2025

8/10 Good

Laura

Travelled with family
Liked: Cleanliness
The service was friendly & the location is excellent. I appreciate that it has an interesting vibe. The rooms need a spruce up - shower drain was super rusted, fixtures got stuck, and AC didn’t work at all our first night - but to their credit, they quickly fixed it in the morning. There was also significant street noise from the 2nd floor but that’s to be expected. I’d give it a good but definitely not great recommendation.
Stayed 3 nights in Jun 2025

4/10 Poor

Benjamin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Scuzzy, old and dirty. Would never have booked if I knew.
Stayed 4 nights in May 2025

10/10 Excellent

Lauren

Stayed 4 nights in May 2025

6/10 Okay

Ariel

Stayed 3 nights in Jun 2025

4/10 Poor

Marco

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No toilet paper the first night Air conditioning not working well
Stayed 2 nights in May 2025

8/10 Good

Yves

Stayed 5 nights in May 2025

10/10 Excellent

Daniel, Vaughan

Stayed 2 nights in May 2025

8/10 Good

Nicholas

Travelled with family
Great location
Stayed 6 nights in May 2025

10/10 Excellent

Tinashe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

4/10 Poor

Jeff

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Sadly I will never stay at the NY Ace again. And this used to be my go to hotel for all my NY meetings. While The people are lovely, this was a terrible experience. At check in they put me in a room category I didn’t ask for and were totally booked so no accommodation. Then night 1 is when I noticed there was no hot water in my shower. I asked 4 people across 2 days and as I left this morning the only hot water coming out of the shower was the slowest drip. This is 150% unacceptable for a 400$/night + room. Hot water seems like bare minimum. And this was asking different people MORE than once. It’s truly unforgivable and unfortunate. I would really caution against staying here. The rooms are showing age and there are plenty of other competitors in this great neighborhood. If you can’t provide hot water you don’t deserve my return business. Once again the staff was courteous and kind but this was a brutal experience and it takes more than cutting a “destination” fee to make something like this right. Do better!
Stayed 2 nights in May 2025

6/10 Okay

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. No coffee in the rooms, which seems like a basic amenity these days. Poor room layout requiring you to climb over the bed to get to the desk and chair.
Stayed 2 nights in May 2025

10/10 Excellent

Marc, Oakland

Stayed 1 night in May 2025

8/10 Good

Menachem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

betheal

Stayed 3 nights in May 2025

10/10 Excellent

Stephen

Stayed 2 nights in Apr 2025

10/10 Excellent

Torri

Stayed 2 nights in May 2025

10/10 Excellent

John

Stayed 2 nights in May 2025

10/10 Excellent

Casey

Stayed 1 night in May 2025

8/10 Good

Miguel

Stayed 4 nights in May 2025

4/10 Poor

Kyle

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
We arrive at the hotel early in the morning and they say that there is no water in the hotel from 10am to 6pm. We couldn't even take a shower or go to the bathroom. We came in for a business conference and a shower was absolutely needed after a flight. They never notified us in advance of this inconvenience. In addition, I made sure to call the hotel a couple days prior to our stay to advise them that I needed a cot for a roommate and at my arrival the cot was not in my room. I called the front desk to advise them of the situation and they said my room was too small for a cot and it wouldn't fit as it would be a fire hazard. They said the hotel was full and we unfortunately cannot accommodate you. My roommate was now without a room. It took LOTS of convincing and finally they changed us rooms into a bigger room to fit a cot. I made sure to call days in advance to make sure this situation wouldn't happen. Overall, the hotel was very dark and not the cleanest. For the price we paid we could of gotten a much better deal elsewhere. Very unhappy about my stay.
Stayed 2 nights in May 2025

2/10 Terrible

Dennis

Business traveller
Disliked: Property conditions & facilities, room comfort
No air conditioner working all day.
Stayed 2 nights in May 2025

2/10 Terrible

David

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The air conditioning was broken for the entire building through the entirety of my stay. The room was almost unbearably hot. And then there was no running water for a large part of one of the days. Not a great experience; recommend staying somewhere that's been better maintained.
Stayed 2 nights in May 2025