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Ace Hotel New York

4.0 star property

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Photo gallery for Ace Hotel New York

Front of property
Bar (on property)
Reception
Street view
Lobby lounge

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Housekeeping

Explore the area

View in a map
20 West 29th Street, New York, NY, 10001
  • Place, 5th Avenue
    ‪2 min walk‬
  • Place, Empire State Building
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪9 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪28 min drive‬

Room options

View all photos for Superior Room, 1 King Bed (Loft Suite)

Superior Room, 1 King Bed (Loft Suite) | 1 bedroom, premium bedding, down duvets, minibar

Superior Room, 1 King Bed (Loft Suite)

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Medium Queen)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 Queen Bed (Medium Queen)

8.4 out of 10
Very good
(37 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed (Medium King)

Deluxe Room, 1 King Bed (Medium King) | 1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed (Medium King)

8.0 out of 10
Very good
(50 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Double)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 2 Double Beds (Double)

8.2 out of 10
Very good
(41 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed (Single)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 1 Double Bed (Single)

8.4 out of 10
Very good
(31 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Small)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 1 Double Bed (Small)

8.2 out of 10
Very good
(24 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large) | 1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed (Large)

9.0 out of 10
Wonderful
(14 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, City View

1 bedroom, premium bedding, down duvets, minibar

Suite, Multiple Beds, City View

  • City view
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Standard Room, 2 Single Beds (Bunk)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 2 Single Beds (Bunk)

10.0 out of 10
Exceptional
(2 reviews)
  • 10 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Ace Hotel New York

Hotel with a restaurant, steps from 5th Avenue
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 2 coffee shops/cafes, self parking and a meeting room are on-site.
Ace Hotel New York offers 286 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include baths or showers, bathrobes, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us they can't get enough of Ace Hotel New York's great location. During your stay, you're just a quick walk from 5th Avenue. Enjoy features like free WiFi in public areas, plus 2 coffee shops/cafes and a restaurant.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 2 coffee shops/cafes, a restaurant and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from 5th Avenue and 6 minutes on foot from Empire State Building
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site, along with 2 coffee shops/cafes. You can enjoy a drink at the bar/lounge. A meeting room and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and dry cleaning/laundry services are also featured at Ace Hotel New York. Parking is available for a fee.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 11:30 AM.
Koloman – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: USD 15 to 30 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Koloman

Things to do

  • 24-hour gym

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 45.92 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Self-parking fee: USD 75 per day
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Ace Hotel
Ace Hotel New York
Ace New York
New York Ace Hotel
Ace Hotel New York City
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Ace Hotel New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 460 out of 1009 reviews
Rating 8 - Good. 231 out of 1009 reviews
Rating 6 - Okay. 154 out of 1009 reviews
Rating 4 - Poor. 96 out of 1009 reviews
Rating 2 - Terrible. 68 out of 1009 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Iveel

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms and the faculties are feeling a little tired but very convenient. The lobby is too dimly lit though. Hard to see things there
Stayed 3 nights in Aug 2025

8/10 Good

Ronen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and amenities
Stayed 3 nights in Jun 2025

8/10 Good

pete

Liked: Cleanliness, staff & service, room comfort

Hopping place

Nice room except fridge and phone didn't work., great service except at bar where drink discount was problem. Young crowd was suprise, great location. Surcharge addition to price is annoying.
Stayed 2 nights in Aug 2025

10/10 Excellent

Mualah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, great staff.
Stayed 2 nights in Aug 2025

10/10 Excellent

Sameer

Stayed 3 nights in Aug 2025

8/10 Good

vinh

Stayed 5 nights in Aug 2025

10/10 Excellent

friea

Stayed 5 nights in Aug 2025

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing! The lobby had a DJ, the room had a guitar, it had a fun vibe, and was centrally located in the middle of the city. I got a great price and would definitely stay here again.
Stayed 3 nights in Apr 2025

8/10 Good

Giulio

Liked: Cleanliness, staff & service, property conditions & facilities
rooms are way too dark for me, hard to see my clothes
Stayed 1 night in Aug 2025

10/10 Excellent

Jennice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brings out the vampire in you!

Pretty cool and hip hotel. A little dark…but then again we all look better in the dark!
Stayed 1 night in Aug 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Dr. Shai

Disliked: Cleanliness, staff & service, room comfort
I was charged twice for my stay. Facility wasn't at best shape. I couldn't get anyone of the staff to help me carry my suitcase to my room even though I was carrying my 4yo child. In total good location but bad experience.
Stayed 2 nights in Jul 2025

2/10 Terrible

Fatemah

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a 4-night stay at Ace Hotel and regretted it almost immediately. I’ve stayed in well over 500 hotels across the world, and I can confidently say this is one of the least impressive experiences given the amout paid. The hotel is located on a street that feels a bit off, and the overall vibe doesn’t improve once inside. The room had very little natural light, despite the photos suggesting otherwise. The lighting situation is poor throughout the hotel from the lobby to the rooms which made the space feel gloomy and unwelcoming. I ended up upgrading just to avoid feeling like I was in darkness all day which want worth it. The room itself lacked basic comforts: no coffee machine in a one-bedroom loft is a strange miss. Add to that the confusing pricing and lack of value, and I honestly don’t see how the rate made any sense in the end. Service was another low point. Only one person at the reception desk was helpful and it was clear his support came from personal effort, not from a well-trained team or a service-focused hotel culture. The rest of the staff didn’t bother assisting with anything at all especially at checkout. But even that was overshadowed by how poorly checkout was handled and the final straw: I was charged an unexplained amount in taxes and fees at the end, unlike anything I’ve ever encountered in my entire travel history. Yeah, i do not recommend a stay here.
Stayed 4 nights in Jul 2025

10/10 Excellent

Stephen

Stayed 3 nights in Jul 2025

6/10 Okay

Curt

Travelled with family
Liked: Staff & service
Disliked: Amenities
Room was a lot smaller than expected. Air condition wasn’t working properly and room was very dimly lit. Could hear several other guests all night while trying to sleep. Wasn’t a relaxing experience at all. Probably the last time staying here. Has gone quite downhill from what it was.
Stayed 3 nights in Jul 2025

10/10 Excellent

Tong

Great location and service.
Stayed 3 nights in Jul 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Sameer

Stayed 9 nights in Jul 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

6/10 Okay

Jennifer

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was dark and smelled.
Stayed 2 nights in Jul 2025

10/10 Excellent

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have been staying at the Ace for years; it is a comprehensive experience. You can get your coffee, cocktails, and drinks without ever leaving the establishment.
Stayed 1 night in Jul 2025

10/10 Excellent

Jake

Stayed 3 nights in Jul 2025

6/10 Okay

Shelby

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025