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Ace Hotel New York

4.0 star property

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Photo gallery for Ace Hotel New York

Front of property
Creator video - submitted by Tiffany4717
Designer toiletries, hair dryer, bathrobes, towels
A spacious lobby with high ceilings, ornate ceiling details, and a mix of seating areas including sofas and chairs.
A spacious cafe with high ceilings, exposed ductwork, and pendant lighting. Tables are arranged for groups, with a central seating area featuring leather couches.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
20 West 29th Street, New York, NY, 10001
  • Place, TADA! Youth Theater
    ‪1 min walk‬
  • Place, 5th Avenue
    ‪2 min walk‬
  • Place, 230 Fifth Rooftop Bar
    ‪2 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪46 min drive‬

Room options

View all photos for Superior Room, 1 King Bed (Loft Suite)

1 bedroom, premium bedding, down duvets, minibar

Superior Room, 1 King Bed (Loft Suite)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Queen Bed (Medium Queen)

View from room

Deluxe Room, 1 Queen Bed (Medium Queen)

8.4 out of 10
Very good
(41 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed (Medium King)

Deluxe Room, 1 King Bed (Medium King) | 1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed (Medium King)

8.0 out of 10
Very good
(57 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds (Double)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 2 Double Beds (Double)

8.2 out of 10
Very good
(47 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed (Single)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 1 Double Bed (Single)

7.8 out of 10
Good
(49 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed (Small)

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 1 Double Bed (Small)

8.2 out of 10
Very good
(26 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed (Large)

A bedroom with a bed, a wall mural, and a window.

Deluxe Room, 1 King Bed (Large)

9.2 out of 10
Wonderful
(17 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, City View

View from room

Suite, 1 King Bed, City View

  • City view
  • Sleeps 5
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Single Beds (Bunk)

A bunk bed room with a window, a chair, and a sink.

Standard Room, 2 Single Beds (Bunk)

9.4 out of 10
Exceptional
(3 reviews)
  • 10 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Ace Hotel New York

A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 2 coffee shops/cafes, self parking and a meeting room are on-site.
Ace Hotel New York offers 286 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include baths or showers, bathrobes, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us they can't get enough of Ace Hotel New York's great location. During your stay, you're just a quick walk from 5th Avenue. Enjoy features like free WiFi in public areas, plus 2 coffee shops/cafes and a restaurant.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 2 coffee shops/cafes, a restaurant and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the clean guestrooms
  • Just a 4-minute walk from 5th Avenue and 6 minutes on foot from Empire State Building
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site, along with 2 coffee shops/cafes. You can enjoy a drink at the bar/lounge. A meeting room and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and dry cleaning/laundry services are also featured at Ace Hotel New York. Parking is available for a fee.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 11:30 AM.
Ace Hotel New York has a restaurant on site.
Libera – On-site bar. Open daily.
The Lobby – This lobby lounge serves breakfast, brunch and light fare. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per stay)
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: USD 15 to 30 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Libera
  • The Lobby

Things to do

  • 24-hour gym

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 25 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 45.92 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Self-parking fee: USD 75 per stay
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Ace Hotel
Ace Hotel New York
Ace New York
New York Ace Hotel
Ace Hotel New York City
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Ace Hotel New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 567 out of 1146 reviews
Rating 8 - Good. 251 out of 1146 reviews
Rating 6 - Okay. 155 out of 1146 reviews
Rating 4 - Poor. 97 out of 1146 reviews
Rating 2 - Terrible. 76 out of 1146 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Kristina

Liked: Staff & service
Disliked: Property conditions & facilities
The staff were so welcoming and accommodating and always pleasant to deal with. The property itself could use a good refresh and every room is very dark and the lobby and room furniture is pretty threadbare. The room we first checked into smelled heavily of moisture and mildew and there were stains on the wall coverings. The next morning i requested a new room and they were very nice and made sure we had a new room by 3pm check in time. The air conditioning in the rooms did not seem to work at all. Not sure how NYC room AC works but the temp never changed no matter how high or low we moved the thermostat; in both rooms we had. Thankfully it was cool out so we could slightly open the windows and they had a box fan we could use. The location was amazing and the Milk Bar in the lobby became our end of the day treat, every day. Overall, the staff were amazing and we had a nice time.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, check-in was easy.... but the AC issue really needs to be fixed! It was soooo warm in our room when NY was in a heat wave!
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Emilie

Liked: Cleanliness, staff & service
Amazing team, great location. Good size room.
Stayed 6 nights in Apr 2026
Verified

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Apr 2026
Verified

8/10 Good

amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near flatiron. Cool vibe, nice gym. AC was broken, so room was very hot. They did provide a fan, which made it tolerable. Very slow check in with long line. Nice guitar in room. Good shower pressure.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Marlon

Liked: Staff & service, property conditions & facilities
Room are affordabe most of the time bar is nice great location but fees and DEPOSIT policy is exorbitant!! My stay price was Doubled by having to leave a $200.00 deposit.Nice property but not that nice!!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great, cool vintage vibe. AC was very cold so I eventually turned it off since it didn’t appear to turn off. Bed was ok, but not to my preference. Lobby had a cool vibe.
Stayed 1 night in Apr 2026
Verified

6/10 Okay

harmony

Liked: Cleanliness, staff & service
Staff were very helpful. Room and vibe were fun and water pressure was amazing!! We could barely sleep though because the room was 80 degrees and the AC seemed to barely work/broken
Stayed 1 night in Apr 2026
Verified

2/10 Terrible

Hayley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was, unfortunately, one of the more disappointing hotel stays I’ve had in New York. While I understand that the city comes with a certain level of noise, the experience here was notably uncomfortable. The room was excessively hot to the point of being difficult to sleep in, and the inability to control the temperature felt outdated and unreasonable. I was told the system could not switch between heat and AC due to a building-wide policy, and the suggested workaround was to open the window — which, due to a lock, only opened a few inches. The result was a stifling room with constant street noise and no real solution. Beyond that, the overall condition of the room felt neglected. It lacked the level of cleanliness and upkeep one would expect — there was a general sense of wear, and at times it felt outright unclean. The bedding did not help matters: the mattress was stiff, and the pillows and linens felt low quality and uncomfortable. The amenities also missed the mark. The gym was small and not well maintained, and the matcha bar felt disproportionately expensive for what it offered. Even small details, like the in-room audio defaulting to a specific station upon entry, felt oddly imposed rather than thoughtfully curated. Most disappointing, however, was the overall lack of responsiveness from staff. There was little sense of urgency or care around guest comfort, particularly regarding the temperature issue, which significantly impacted the stay.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff.
Stayed 5 nights in Apr 2026
Verified

8/10 Good

Lucinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, nice bar/restaurant/ room could have used a spruce up/paint job. I love that the windows opened in my 2nd floor room. And appreciated being able to take the stairs.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

DAMIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great stay
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personalen är mycket trevlig, rummet städades väl och har en sliten men genomtänkt stil som är trivsam. Snygga detaljer som passar in i hotellets helhet. Lobbyn är mycket trevlig och full med folk. Härligt och levande! Vi hade en toppenvistelse på ett prisvärt hotell nära allt i midtown (enligt mig)
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Omari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good vibes and super friendly and helpful staff. Amenities were nice, but lots of on-site local restaurants were very neat to have. The bar was super lively. Overall great. Would stay here again.
Stayed 1 night in Apr 2026
Verified

6/10 Okay

Katayun

Liked: Cleanliness, staff & service
The hotel is very hip in a great location but overall thought things in the room would have been better for the price. The room was super dark due to the odd light fixtures making it difficult to do my makeup to get ready for the day. The AC for the hotel was not yet turned on so on my last night (which was very hot) I just had to suffer through the heat. Finally, the bed and bedding was not that comfortable. The staff was super accommodating when I had requests (safe in my room was not working initially, was provided a fan on last night without AC) but again just thought the property would be a bit nicer for the price.
Stayed 5 nights in Mar 2026
Verified

6/10 Okay

daniel

Liked: Staff & service
Great attentive staff. The fixture in the room I stayed in need proper maintenance. This first time I turned on the shower, the know fell off in my hand. The toilet would stop running until I jiggled the The flush button. Lots of dust in the wood molding base plates. Worn wood bed. Just kind of dingy. I understand patina on furniture and walls but this room appeared downright tired and needed a freshen up. Ceilings in bathroom were bubbling under old patches.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not have a breakfast here- but the menu looked great!
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Maeghan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great spot, good location. It’s just super loud and noise really sips in through the doors, windows and everywhere. It’s NY, sure. Not much can be done there but I think soundproofing upgrades would take this place to the next level. Otherwise, it’s an Ace hotel, you’re in good hands!
Stayed 2 nights in Mar 2026
Verified

4/10 Poor

Lorenzo

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No wifi, just elevator functionality for 2 week… not the Ace I was used to. Staff all ways good though
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cool vibe, staff and drinks!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling to NYC to apartment hunt. This centrally located gem was perfect. Room was clean and well appointed, with an Empire State Building view. Hotel lobby is a big lounge with coffee and liquor bars, dimly lit with comfy chairs/couches and large communal tables for getting some work done while taking in the atmosphere. Will be back!
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

Jessica

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Great hotel location. The staff were not very friendly or helpful. I called down for coffee one night because they did not refill it in our room for the second day in a row. The man who answered the phone said that he had no access to the coffee and couldn’t help. I was to call back at 9am the next morning!!! He then hung up the phone on me. The beds are so comfortable and the room spacious. The bathroom was beyond small and had a rusty shelf that held glasses and our products- not very appealing. The shower was insanely small and the room had no outlets. Our coffee pot had to be in the bathroom in order to warm it- not practical.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located. Fun place to stay if you like a funkier vibe.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Tricia

Liked: Cleanliness
What an absolute gem in the heart of NYC. I would stay here again and again.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness
Great location, spacious room and comfortable beds!
Stayed 4 nights in Mar 2026