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Ace Hotel New York

4.0 star property

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Photo gallery for Ace Hotel New York

Lobby
Front of property
Lobby lounge
Street view
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Housekeeping

Explore the area

Map
20 West 29th Street, New York, NY, 10001
  • Empire State Building
    ‪5 min walk‬
  • Madison Square Garden
    ‪9 min walk‬
  • Times Square
    ‪16 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Medium King)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed (Medium King)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Queen Bed (Medium Queen)

View from room

Deluxe Room, 1 Queen Bed (Medium Queen)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 King Bed (Loft Suite)

Street view

Superior Room, 1 King Bed (Loft Suite)

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Large)

Deluxe Room, 1 King Bed (Large) | Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed (Large)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed (Small)

Premium bedding, down duvets, minibar, in-room safe

Standard Room, 1 Double Bed (Small)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed (Single)

Premium bedding, down duvets, minibar, in-room safe

Standard Room, 1 Double Bed (Single)

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 2 Double Beds (Double)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Double Beds (Double)

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Single Beds, Partial View (Bunk)

Premium bedding, down duvets, minibar, in-room safe

Standard Room, 2 Single Beds, Partial View (Bunk)

  • Sleeps 2
  • 2 Single Beds

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About this property

Ace Hotel New York

Hotel with a restaurant, steps from 5th Avenue
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 2 coffee shops/cafes, self parking and a meeting room are on-site.
Ace Hotel New York offers 286 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include baths or showers, bathrobes, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us they can't get enough of Ace Hotel New York's great location. During your stay, you're just a quick walk from 5th Avenue. Enjoy features like free WiFi in public areas, plus 2 coffee shops/cafes and a restaurant.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 2 coffee shops/cafes, a restaurant and a bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • Steps from 5th Avenue and 6 minutes on foot from Empire State Building
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site, along with 2 coffee shops/cafes. You can enjoy a drink at the bar/lounge. A meeting room and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and dry cleaning/laundry services are also featured at Ace Hotel New York. Parking is available for a fee.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 11:30 AM.
Koloman – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. 1-star Michelin rating.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: USD 15 to 30 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Koloman

Things to do

  • 24-hour gym

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (122 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 40.16 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Self-parking fee: USD 75 per day
  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Ace Hotel
Ace Hotel New York
Ace New York
New York Ace Hotel
Ace Hotel New York City
Ace Hotel New York City
Ace Hotel New York Hotel
Ace Hotel New York New York
Ace Hotel New York Hotel New York

Ace Hotel New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 464 out of 1006 reviews
Rating 8 - Good. 242 out of 1006 reviews
Rating 6 - Okay. 142 out of 1006 reviews
Rating 4 - Poor. 92 out of 1006 reviews
Rating 2 - Terrible. 66 out of 1006 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Erik

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful hotel! Don't look elsewhere!

We had a wonderful stay at the Ace. It has old world charm which I believe is so much better than the sterile more modern hotels. My husband and I had a very large room with a comfortable king bed, two large leather couches, a large dining table and a large refrigerator. The bathroom was good size and very charming--old fixtures, but in great shape and very clean. The room and the hotel were clean and well kept. The staff was very helpful and friendly. We will definitely stay at the Ace again!
Stayed 2 nights in Feb 2025

10/10 Excellent

Daphnie, Redondo Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Daphnie, Redondo Beach

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. The bathroom didn’t have enough counter space. But other than that had a great experience.
Stayed 6 nights in Feb 2025

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We used the Ace for a convenient overnight in the city after a late show and needed easy access to Penn Station in the morning. It was the perfect spot for what we needed. Street noise was our only issue, but that comes with the territory anywhere in NYC.
Stayed 1 night in Feb 2025

10/10 Excellent

Jeanae

Stayed 2 nights in Mar 2025

10/10 Excellent

Nakia, Owings Mills

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quirky hotel with cool vibe.
Stayed 2 nights in Dec 2024

10/10 Excellent

Wang

Liked: Property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Dina

Business traveller
.
Stayed 1 night in Feb 2025

10/10 Excellent

Natalie, Forest Park

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved this hotel! Stayed in a 2 queen room and we had so much space. The location is central to so many great areas and less than a block from the subway. I will be back to stay here again. Zero complaints!
Stayed 3 nights in Feb 2025

2/10 Terrible

tiffany

Disliked: Property conditions & facilities
Dates run down and not clean - no hot water
Stayed 2 nights in Feb 2025

4/10 Poor

Alanna

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lights in the bathroom did not work - we had 0 lighting in the bathroom and had to keep all the doors open and move a lamp into the room from the bedside for light. There was stained splatter on the wall next to the toilet in the bathroom. The tub wouldn’t drain properly and we were standing in a pool of water while we showered. The shampoo, conditioner and body wash bottles were not full in the shower. There was no coffee in the room. The mattress was uncomfortable. The room was extremely dark (aside from bathroom) and it was hard to do makeup anywhere in the room in the evenings. For $1500 for 4 nights we expected a much more comfortable stay than this, with much better amenities. The space felt dim, dingy and in need of lots of attention.
Stayed 4 nights in Feb 2025

10/10 Excellent

lawrence

Travelled with family
Liked: Amenities, property conditions & facilities
Great spot! Lobby awesome! Food options, room is great . Booked the loft suite it was huge.
Stayed 5 nights in Feb 2025

10/10 Excellent

John

Stayed 4 nights in Feb 2025

8/10 Good

Marybeth

Stayed 3 nights in Jan 2025

8/10 Good

Hans

Stayed 1 night in Feb 2025

8/10 Good

Kuldip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

4/10 Poor

Christopher

Stayed 1 night in Feb 2025

4/10 Poor

Chad

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Quality of rooms continues to decline. This time the room was "bombed" with a cheap air freshener/carpet powder upon entry, heat was uncontrollably hot, roach scurried across my desk as I worked at computer.
Stayed 2 nights in Feb 2025

8/10 Good

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

SLICK

The Ace Hotel and staff made our stay so memorable. Such a cool spot with easy access to everything you need and would want to see in New York. The bar was slick and the bartender was excellent. Two days I was lucky enough to have space in the gym for yoga. Morning coffees and pastries were delicious and the daily cleaning service always made the room so inviting at the end of a long sightseeing day. I would recommend the Ace Hotel to all. Thanks New York. Til next time. D
Stayed 3 nights in Feb 2025

10/10 Excellent

Paige

Travelled with family
Liked: Cleanliness, staff & service, amenities
Fantastic stay once again! Freddy at the front desk (in particular) is friendly and warm; all staff are the same! Clean as a pin, comfy bed. Lighting is mood. Terrific location for getting uptown or downtown, east or west. Recommend.
Stayed 1 night in Feb 2025