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Arlo Midtown

4.0 star property
VIP Access

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Photo gallery for Arlo Midtown

Lunch and dinner served
Creator video - submitted by The Wandering Creative
Lobby
Meeting facility
Rooftop terrace

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
351 West 38th Street, New York, NY, 10018
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Place, Broadway
    ‪8 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪57 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room, 2 Double Beds, Terrace

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Terrace

9.4 out of 10
Exceptional
(15 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Urban)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Urban)

9.0 out of 10
Wonderful
(141 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mobility Accessible

Room, 2 Double Beds, Mobility Accessible | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Mobility Accessible

7.6 out of 10
Good
(5 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

9.0 out of 10
Wonderful
(410 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Terrace

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Terrace

8.2 out of 10
Very good
(19 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (City)

Room, 1 King Bed (City) | View from room

Room, 1 King Bed (City)

9.0 out of 10
Wonderful
(220 reviews)
  • City view
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible (Accessible)

Room, 1 King Bed, Mobility Accessible (Accessible) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Mobility Accessible (Accessible)

9.2 out of 10
Wonderful
(52 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible, Terrace

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Mobility Accessible, Terrace

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Arlo)

Suite (Arlo) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite (Arlo)

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

8.8 out of 10
Excellent
(199 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Terrace

Room, 1 King Bed, Terrace | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Terrace

9.4 out of 10
Exceptional
(41 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Arlo Midtown

This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace and a 24-hour business centre are on-site.
Arlo Midtown offers 489 accommodations with a safe and complimentary bottles of water. 55-inch LED televisions come with premium digital channels, pay-per-view films and Netflix. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
The sightseeing around Arlo Midtown gets high marks from our customers. During your stay, you're just a quick walk from Madison Square Garden. Free WiFi in public areas, a restaurant and a gym are available.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • To-go breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests love the breakfast and restaurant
  • Within a 10-minute walk of Madison Square Garden and Times Square
  • Cats and dogs welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre, 2 meeting rooms, and coworking spaces.

WiFi is free in public spaces. A fitness centre, a rooftop terrace, and multilingual staff are also featured at the business-friendly Arlo Midtown. For a fee, parking is available.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy a to-go breakfast daily from 7:00 AM to 11:00 AM.
Atrium Bar – This lobby lounge serves lunch and dinner.
Coffee Bar – On-site coffee shop. Open daily.
On-site venue No. 3 – restaurant. Open daily.
ART Midtown – On-site rooftop bar. Reservations are required. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (USD 65 per day)
  • Secured, covered valet parking on site (USD 80 per day)
  • Limited on-site valet and self parking

Food and drink

  • Daily breakfast to-go available 7:00 AM to 11:00 AM for a fee: USD 15 to 35 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • ART Midtown
  • Atrium Bar
  • Coffee Bar

Things to do

  • Bicycle storage
  • Bicycle tours
  • Gym
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Coworking space

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LED TV with premium digital channels
  • Hulu
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 20 per pet, per day
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: USD 0.50 per accommodation, per night
  • Resort fee: USD 40.16 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 15.00 to 35.00 per person
  • Covered self-parking fee: USD 65 per day
  • Valet parking fee: USD 80 per day
  • Pet fee: USD 20 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Arlo Midtown Hotel
Arlo Midtown New York
Arlo Midtown Hotel New York

Arlo Midtown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 4274 out of 5921 reviews
Rating 8 - Good. 1121 out of 5921 reviews
Rating 6 - Okay. 308 out of 5921 reviews
Rating 4 - Poor. 111 out of 5921 reviews
Rating 2 - Terrible. 107 out of 5921 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

andrea

Stayed 3 nights in Nov 2025

10/10 Excellent

Anthony

Stayed 2 nights in Nov 2025

2/10 Terrible

Jamie

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel website falsely advertises on the website that they have partnered with LAZ parking garage. Under the FAQ section on the website it very clearly states that if you park in this parking garage the front desk can validate your ticket for a discounted rate. This is not true, when we went to the front desk to get our ticket validated they told us they validate for a different parking garage which is not listed anywhere on the website, and refused to acknowledge that the website is not up to date even after we pulled it up and showed it to them. Furthermore they charged me an extra fee in addition to the “urban fee” with no explanation of what the charge is for. I’ve stayed at another arlo hotel before and really enjoyed it, but after this will not be coming back again.
Stayed 1 night in Nov 2025

6/10 Okay

Cleovly

We thought that breakfast was included in the price of the stay and were disappointed to find out it wasnt! Our room was not cleaned for days but after telling Management about this, we received a discount. There were always people hanging around the front desk from the hotel management which seemed pointless. Cocktails and soft drinks wete very expensive. Good location.
Stayed 4 nights in Nov 2025

6/10 Okay

Karla E De

Liked: Cleanliness
Fridge was not working. Staff did not respect do no disturb sign. Paid for city view but did not get that
Stayed 6 nights in Nov 2025

10/10 Excellent

KEVIN

Liked: Cleanliness, staff & service, amenities
Amazing service
Stayed 6 nights in Nov 2025

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, clean, staff were nice, everything was smooth
Stayed 3 nights in Oct 2025

6/10 Okay

Davy m Estrada, Pikeville

Stayed 3 nights in Nov 2025

10/10 Excellent

Brandy

Stayed 2 nights in Nov 2025

10/10 Excellent

Guadalupe

Stayed 1 night in Nov 2025

10/10 Excellent

Susan

Stayed 3 nights in Nov 2025

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Room was spotless but it was small, even for two petite people like me and my daughter. There were no closet or at least a cabinet. And where do we get ice? Room felt outdated. Visible calking on the bathroom sink. That’s a no for me. I expect a hotel to be in good shape with high marks regardless 5 star rated or not. The balcony was not what I thought it would be. Separated by plants between other rooms w balcony?! What if someone can just skip through their balcony and tried to go to our room?? I regret booking a room w/ balcony. Hallways are narrow. The only nice areas are the reception and lounge areas. The sundry shop and restaurant. Employees wee
Stayed 4 nights in Nov 2025

10/10 Excellent

TAMARA

Liked: Cleanliness, staff & service, amenities
I love love love this hotel. The staff, the security of the rooms and location. Close walk to Broadway shows, trains and great sites.
Stayed 2 nights in Nov 2025

10/10 Excellent

Sahil

Liked: Cleanliness, amenities, property conditions & facilities
Great stay and room.
Stayed 1 night in Nov 2025

8/10 Good

Abraham

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel has an impressive vibe, it’s beautiful, and most of the staff is super friendly. The rooms are very nice and cozy… The problem is that if you get a room on the lower floors, you can hear the people talking in the lobby, and, I couldn’t get good rest because my room’s window faced the street and you can hear everything, ambulances, police, the garbage truck. If you’re going, ask for a room on the higher floors if you want to rest or if you’re a light sleeper. Other than that, it’s a good hotel! Although unfortunately, I don’t think I’d stay there again, at least not at that location, but I would stay at an Arlo.
Stayed 3 nights in Nov 2025

10/10 Excellent

Lisa

Stayed 1 night in Nov 2025

10/10 Excellent

Leonardo

Liked: Cleanliness, amenities, property conditions & facilities
great room, service and location
Stayed 4 nights in Nov 2025

10/10 Excellent

Francisca N.

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean room, comfortable bed, grEat location
Stayed 5 nights in Nov 2025

8/10 Good

Alyshia

Stayed 3 nights in Nov 2025

10/10 Excellent

Jeffrey

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and helpful. Whole place was very clean and always smelled so delightful!
Stayed 5 nights in Nov 2025

8/10 Good

SONJA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean. Some of the bathroom fixtures needed repair. Pros…quiet room, comfy bed. Cons…postage stamp size room with no storage area, no hooks or racks to hang things in the bathroom. Dark lighting in bathroom. Have trouble getting the room cool enough.
Stayed 3 nights in Nov 2025

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and staff were friendly.
Stayed 3 nights in Nov 2025

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2025

10/10 Excellent

Jen

T
Stayed 1 night in Nov 2025

2/10 Terrible

Victor Rowill Antaran

Stayed 3 nights in Nov 2025

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