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Arlo Midtown

4.0 star property
VIP Access

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Photo gallery for Arlo Midtown

Lunch and dinner served
Creator video - submitted by The Wandering Creative
Room, 1 King Bed (City) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Meeting facility
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
351 West 38th Street, New York, NY, 10018
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Place, Broadway
    ‪8 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪35 min drive‬
VIP Access
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room, 2 Double Beds, Terrace

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Terrace

9.4 out of 10
Exceptional
(15 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Urban)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Urban)

9.0 out of 10
Wonderful
(141 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Mobility Accessible

Room, 2 Double Beds, Mobility Accessible | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Mobility Accessible

7.6 out of 10
Good
(5 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed

9.0 out of 10
Wonderful
(404 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Terrace

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Terrace

8.2 out of 10
Very good
(19 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (City)

Room, 1 King Bed (City) | View from room

Room, 1 King Bed (City)

9.0 out of 10
Wonderful
(217 reviews)
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible (Accessible)

Room, 1 King Bed, Mobility Accessible (Accessible) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Mobility Accessible (Accessible)

9.2 out of 10
Wonderful
(52 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible, Terrace

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Mobility Accessible, Terrace

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Arlo)

Suite (Arlo) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite (Arlo)

  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 2 Double Beds

8.8 out of 10
Excellent
(199 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Terrace

Room, 1 King Bed, Terrace | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Terrace

9.4 out of 10
Exceptional
(41 reviews)
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Arlo Midtown

Hotel with a rooftop terrace, 8-minute walk to Madison Square Garden
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace and a 24-hour business centre are on-site.
Arlo Midtown offers 489 accommodations with a safe and complimentary bottles of water. 55-inch LED televisions come with premium digital channels, pay-per-view films and Netflix. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
The sightseeing around Arlo Midtown gets high marks from our customers. During your stay, you're just a quick walk from Madison Square Garden. Free WiFi in public areas, a restaurant and a gym are available.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • To-go breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests love the restaurant and breakfast
  • Within a 10-minute walk of Madison Square Garden and Times Square
  • Cats and dogs welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre, 2 meeting rooms, and coworking spaces.

WiFi is free in public spaces. A fitness centre, a rooftop terrace, and multilingual staff are also featured at the business-friendly Arlo Midtown. For a fee, parking is available.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy a to-go breakfast daily from 7:00 AM to 11:00 AM.
Atrium Bar – This lobby lounge serves lunch and dinner.
Coffee Bar – On-site coffee shop. Open daily.
On-site venue No. 3 – restaurant. Open daily.
ART Midtown – On-site rooftop bar. Reservations are required. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (USD 65 per day)
  • Secured, covered valet parking on site (USD 80 per day)
  • Limited on-site valet and self parking

Food and drink

  • Daily breakfast to-go available 7:00 AM to 11:00 AM for a fee: USD 15 to 35 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • ART Midtown
  • Atrium Bar
  • Coffee Bar

Things to do

  • Bicycle storage
  • Bicycle tours
  • Gym
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Coworking space

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LED TV with premium digital channels
  • Hulu
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 20 per pet, per day
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: USD 0.50 per accommodation, per night
  • Resort fee: USD 40.16 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 15.00 to 35.00 per person
  • Covered self-parking fee: USD 65 per day
  • Valet parking fee: USD 80 per day
  • Pet fee: USD 20 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Arlo Midtown Hotel
Arlo Midtown New York
Arlo Midtown Hotel New York

Arlo Midtown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 4207 out of 5851 reviews
Rating 8 - Good. 1121 out of 5851 reviews
Rating 6 - Okay. 307 out of 5851 reviews
Rating 4 - Poor. 108 out of 5851 reviews
Rating 2 - Terrible. 108 out of 5851 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Jul 2025

10/10 Excellent

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel. Quiet Great elevator system. Staff was gracious and very professional.
Stayed 3 nights in Oct 2025

10/10 Excellent

Darin

Stayed 4 nights in Oct 2025

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the room and hotel. Very clean and comfortable. And all the staff were amazing! Great location mid town.
Stayed 1 night in Sep 2025

10/10 Excellent

Anastasiya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Shan

Stayed 1 night in Oct 2025

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast staff made sure the food was cooked to specification. The front desk were helpful at check in and check out. I was even texted to make sure that the do not disturb light was not just left on and to let them know if I needed anything just let them know. Would definitely stay again!
Stayed 2 nights in Oct 2025

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff
Stayed 2 nights in Oct 2025

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice well kept!!
Stayed 3 nights in Oct 2025

10/10 Excellent

Jovana

Stayed 3 nights in Oct 2025

10/10 Excellent

Laurel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Highly recommend the rooms with terrace. Views are spectacular. Hotel very clean, friendly staff.
Stayed 3 nights in Oct 2025

10/10 Excellent

KYOHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Marina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Times Square, Thearter district, public transport. Room is clean but small. Service is excellent. Really friendly and helpful staff. I liked communication with the hotel staff via text.
Stayed 3 nights in Oct 2025

8/10 Good

Kari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2025

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Arlo is our new favorite spot!! It is super clean & trendy, great location, and all the staff were very nice and helpful. The rooms are smaller but they have a great layout for functionality. Room service, umbrella, and 2 waters provided each day. Highly recommend and will definitely be staying again!!
Stayed 2 nights in Oct 2025

10/10 Excellent

Marilue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, the staff was great, room was very clean, amazing view no issues at all. It’s close to Times Square, convention center and many other popular locations. Highly recommended
Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Located within walking distance to Times Square, Madison Square Garden, Javits Center, The Vessel/Edge/High Line, Broadway and Empire State Building. Safe with many shops, food options, and subway access. Room was so nice, comfortable with great view. Shower was the best. Air conditioning and the heat worked very well in my room. Also had the option to crack the window open if I chose. The vibe of the hotel was classy and modern. Definitely my go to stay when in NYC.
Stayed 4 nights in Oct 2025

10/10 Excellent

Helen

Stayed 1 night in Oct 2025

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Erika Simone

Stayed 3 nights in Sep 2025

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed at this hotel several times before but like a lot of other chains, they are trying to cut corners by reducing the staff at the front desk and trying to get you to use a self-check in kiosk that doesn't really work. Because we booked two separate nights on Hotels.com we had to go downstairs and get new keys for the next day. It seems like they could provide a better experience for their guests by finding a way to eliminate these silly things that are a waste of everyone's time.
Stayed 1 night in Oct 2025

8/10 Good

Ayesha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 7 nights in Sep 2025

10/10 Excellent

Harry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome clean trendy stay. Great location - we had a terrace which was an incredible size!! There was a hammock and table with chairs. Would definitely stay on our return to NYC.
Stayed 3 nights in Sep 2025

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025