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Arlo Midtown

Property class: 4
VIP Access

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Photo gallery for Arlo Midtown

A modern dining area with a wooden table set for two, surrounded by chairs. There is a glass door leading to an outdoor patio with seating and plants.
Creator video - submitted by The Wandering Creative
A rooftop terrace with wooden furniture and potted plants, overlooking a city skyline with modern buildings.
A bar area with multiple shelves of bottles, bar stools, and pendant lighting.
A modern interior with a staircase, hanging greenery, and a reception area with a wooden counter.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Air-conditioning

Explore the area

View in a map
351 West 38th Street, New York, NY, 10018
  • Place, Times Square
    ‪6 min walk‬
  • Place, Madison Square Garden
    ‪8 min walk‬
  • Place, Broadway
    ‪8 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪49 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Room, 2 Double Beds, Terrace

A hotel room with two beds, a bedside table with a plant, a remote control, and a small speaker.

Room, 2 Double Beds, Terrace

9.4 out of 10
Exceptional
(15 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed

A modern hotel room with a bed, a desk, a chair, a TV, and a wardrobe.

Suite, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Urban)

A modern hotel room with a bed, a nightstand, a potted plant, and a mounted TV.

Room, 1 King Bed (Urban)

9.0 out of 10
Wonderful
(154 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, Mobility Accessible

A hotel room with two beds, a large window with a city view, a small table, and a wall-mounted shelf with a picture.

Room, 2 Double Beds, Mobility Accessible

7.8 out of 10
Good
(6 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed

A modern hotel room with a bed, a nightstand, a potted plant, and a mounted TV.

Room, 1 King Bed

9.0 out of 10
Wonderful
(434 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Terrace

A modern hotel room with a large bed, a TV mounted on the wall, a small side table, and a window offering a view of a brick building and greenery outside.

Room, 1 King Bed, Terrace

8.2 out of 10
Very good
(20 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (City)

A modern hotel room with a large window, a bed, a bedside table, and a TV.

Room, 1 King Bed (City)

9.0 out of 10
Wonderful
(227 reviews)
  • City view
  • 16 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Mobility Accessible (Accessible)

A modern hotel room with a bed, a bench, a desk, and a large window offering a view of the city.

Room, 1 King Bed, Mobility Accessible (Accessible)

9.0 out of 10
Wonderful
(54 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Mobility Accessible, Terrace

A modern hotel room with a large bed, a TV mounted on the wall, a small side table, and a window offering a view of a brick building and greenery outside.

Room, 1 King Bed, Mobility Accessible, Terrace

  • 27 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Arlo)

A modern living room with a sofa, dining table, and chairs, a large window with a city view, and a chandelier.

Suite (Arlo)

  • 46 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Double Beds

A hotel room with two beds, a bedside table with a plant, a remote control, and a small speaker.

Room, 2 Double Beds

8.8 out of 10
Excellent
(209 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Terrace, City View

A modern hotel room with a large bed, a sliding glass door to an outdoor area, and a city view.

Room, 1 King Bed, Terrace, City View

9.4 out of 10
Exceptional
(42 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 10
  • Free Wi-Fi

Room

  • Sleeps 10
  • Free Wi-Fi

Room

  • Sleeps 1
  • Free Wi-Fi

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About this property

Arlo Midtown

This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a rooftop terrace and a 24-hour business centre are on-site.
Arlo Midtown offers 489 accommodations with a safe and complimentary bottles of water. 55-inch LED televisions come with premium digital channels, pay-per-view films and Netflix. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
The sightseeing around Arlo Midtown gets high marks from our customers. During your stay, you're just a quick walk from Madison Square Garden. Free WiFi in public areas, a restaurant and a gym are available.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • To-go breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests love the restaurant and breakfast
  • Within a 10-minute walk of Madison Square Garden and Times Square
  • Cats and dogs welcome for a fee
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre, 2 meeting rooms, and coworking spaces.

WiFi is free in public spaces. A fitness centre, a rooftop terrace, and multilingual staff are also featured at the business-friendly Arlo Midtown.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy a to-go breakfast daily from 7:00 AM to 11:00 AM.
Atrium Bar – This lobby lounge serves lunch and dinner. Open daily.
Coffee Bar – On-site coffee shop. Open daily.
On-site venue No. 3 – restaurant. Open daily.
ART Midtown – On-site rooftop bar. Reservations are required. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 80 per day)

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 35 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • ART Midtown
  • Atrium Bar
  • Coffee Bar

Things to do

  • Bicycle storage
  • Bicycle tours
  • Gym
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Coworking space

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Eco-friendly cleaning products used
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LED TV with premium digital channels
  • Hulu
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 1 January 2027 to 31 March 2027 (completion date subject to change). The following areas are affected:
  • Lobby
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 20 per pet, per day
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 42.96 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 15.00 to 35.00 per person
  • Off site parking fee: USD 80 per day (0.2 mi away)
  • Pet fee: USD 20 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Arlo Midtown Hotel
Arlo Midtown New York
Arlo Midtown Hotel New York

Arlo Midtown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 4469 out of 6043 reviews
Rating 8 - Good. 1043 out of 6043 reviews
Rating 6 - Okay. 309 out of 6043 reviews
Rating 4 - Poor. 107 out of 6043 reviews
Rating 2 - Terrible. 115 out of 6043 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Zamaria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Lolu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, room and amenities.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff , good rooms - just a great base for our trip again p
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and the staff was amazing!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, recommended.
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Shaheen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and helpful staff
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Ema

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, restaurant and wonderful staff!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay and the staff was great from checkin through checkout.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooftop bar/restaurant!
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Keshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and the staff was awesome
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Great room, friendly staff, convenient location
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Positive energy and attentiveness of staff was great!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Franchesca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location and amazing rooms
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Cynthia Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to all public transportation. Loved the bar and restaurant - both so pretty. And just a great value!
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the place to stay in NY. Location staff room restaurant were great.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and very walkable to all sorts of locations.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Tamre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff! Great Bar! Great location!
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Franziska

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with great rooms (super comfy beds and nice sheets) and a great overall feel including many nice side activities included (yoga, comedy show) - would come back any time
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super welcoming and loved our room!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Gul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, new, proffesional helpful staff, Will be back
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the personable staff, clean room, quiet atmosphere and cool rooftop bar
Stayed 1 night in May 2026

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