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DoubleTree by Hilton Hotel New York City - Chelsea

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel New York City - Chelsea

Penthouse, 1 King Bed, Non Smoking, Balcony | View from room
Hypo-allergenic bedding, in-room safe, blackout curtains
Penthouse, 1 King Bed, Non Smoking, Balcony | Hypo-allergenic bedding, in-room safe, blackout curtains
Lobby
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Pet-friendly
  • Housekeeping

Explore the area

View in a map
128 West 29th Street, New York, NY, 10001
  • Place, Madison Square Garden
    ‪5 min walk‬
  • Place, 5th Avenue
    ‪6 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪22 min drive‬

Room options

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 1 Queen Bed

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Hypo-allergenic bedding, in-room safe, blackout curtains

Suite, 1 King Bed, Non Smoking

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Penthouse, 1 King Bed, Non Smoking, Balcony

Penthouse, 1 King Bed, Non Smoking, Balcony | View from room

Penthouse, 1 King Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 King Bed

King Room

  • Sleeps 2

Two Double Room

  • Sleeps 4

View all photos for High Floor Two Double Room with Empire State Building View

Hypo-allergenic bedding, in-room safe, blackout curtains

High Floor Two Double Room with Empire State Building View

  • Sleeps 4

View all photos for High Floor King Room with Empire State Building View

Hypo-allergenic bedding, in-room safe, blackout curtains

High Floor King Room with Empire State Building View

  • Sleeps 2

View all photos for Mobility Accessible Queen Room with Shower

Bathroom | Designer toiletries, hair dryer, towels, soap

Mobility Accessible Queen Room with Shower

  • Sleeps 2

King Suite

  • Sleeps 4

View all photos for Penthouse

Hypo-allergenic bedding, in-room safe, blackout curtains

Penthouse

  • Sleeps 2

View all photos for Standard King - Non Smoking

Hypo-allergenic bedding, in-room safe, blackout curtains

Standard King - Non Smoking

8.6 out of 10
Excellent
(149 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard 2 Double Beds - Non Smoking

Hypo-allergenic bedding, in-room safe, blackout curtains

Standard 2 Double Beds - Non Smoking

8.0 out of 10
Very good
(96 reviews)
  • Sleeps 4
  • 2 Double Beds

2 Double Beds Accessible Room-Nonsmoking

  • Sleeps 4

View all photos for King - Empire State Building View No Smk

Hypo-allergenic bedding, in-room safe, blackout curtains

King - Empire State Building View No Smk

8.4 out of 10
Very good
(31 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 2 Double Beds Empire State Building View

Hypo-allergenic bedding, in-room safe, blackout curtains

2 Double Beds Empire State Building View

8.4 out of 10
Very good
(24 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

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About this property

DoubleTree by Hilton Hotel New York City - Chelsea

Hotel with a restaurant, 5-minute walk to 5th Avenue
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business centre, concierge services and dry cleaning.
DoubleTree by Hilton Hotel New York City - Chelsea offers 236 air-conditioned accommodations with laptop-compatible safes and a safe. Fridges and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Additionally, rooms include an iron/ironing board and blackout curtains. Fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the sightseeing around DoubleTree by Hilton Hotel New York City - Chelsea. During your stay, you're just a quick walk from 5th Avenue. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Within a 10-minute walk of 5th Avenue and Madison Square Garden
  • Pets welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and limo/town car service.

WiFi is free in public spaces. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at DoubleTree by Hilton Hotel New York City - Chelsea.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 10:00 AM.
DoubleTree by Hilton Hotel New York City - Chelsea has a restaurant serving breakfast and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 50 per day)
  • Limo/town car service
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:00 AM for a fee: USD 20 to 30 for adults and USD 20 to 30 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 27 floors
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per stay, plus a deposit of USD 50 per stay
  • Maximum 2 (weight limit: 50 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20 to 30 for adults and USD 20 to 30 for children
  • Nearby parking fee: USD 50 per day (656 ft away)
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a smoke detector, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel New York City Chelsea
DoubleTree Hilton New York City Chelsea
DoubleTree New York City Chelsea
Hilton New York City Chelsea
DoubleTree Hilton New York City Chelsea Hotel
DoubleTree by Hilton New York City Chelsea
DoubleTree by Hilton New York City Chelsea
DoubleTree by Hilton Hotel New York City Chelsea
DoubleTree by Hilton Hotel New York City - Chelsea Hotel
DoubleTree by Hilton Hotel New York City - Chelsea New York

Reviews

DoubleTree by Hilton Hotel New York City - Chelsea Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 995 out of 2199 reviews
Rating 8 - Good. 577 out of 2199 reviews
Rating 6 - Okay. 373 out of 2199 reviews
Rating 4 - Poor. 141 out of 2199 reviews
Rating 2 - Terrible. 113 out of 2199 reviews

Reviews

10/10 Excellent

Steven Allen Gonzalez

Business traveller
Liked: Cleanliness
Staff super nice, clean rooms.
Stayed 3 nights in Aug 2025

10/10 Excellent

ANGELA LOUISE

Stayed 5 nights in Aug 2025

10/10 Excellent

Aleksandr

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice place.
View from the window, on 19 floor.
Stayed 3 nights in Aug 2025

10/10 Excellent

Toleu

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean, safe .Friendly staff.
Stayed 10 nights in Aug 2025

10/10 Excellent

Cailee

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Saira

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Parking garbage right across the street. 15 mins walk to times square. 10 mins to empire state. 5 mins to closest subway. Elevator situation a bit annoying when it's busy but if we miss the early morning rush it's not bad.
Stayed 4 nights in Aug 2025

10/10 Excellent

Jessica

Stayed 4 nights in Aug 2025

6/10 Okay

monique

Stayed 5 nights in Aug 2025

6/10 Okay

monique

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The front manager, Dawn was outstanding and so was her team. This was my second stay at this property. The first time was excellent. This time the appliances in the room were not in working condition. Even though they tried to fix it, they were unsuccessful. The dining area needs work, nowhere to throw out garbage and hours of kitchen service is very limited
Stayed 2 nights in Aug 2025

10/10 Excellent

Christine, Southern Pines

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably one of the nicer hotels I have stayed at in NY.
Stayed 2 nights in Aug 2025

10/10 Excellent

Claudia

Stayed 4 nights in Aug 2025

10/10 Excellent

Onora, Anchorage

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so helpful in looking for a pair of lost earring!
Stayed 3 nights in Aug 2025

10/10 Excellent

DAYNE

Stayed 4 nights in Aug 2025

6/10 Okay

Umid

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
One of the 2 elevators was broken, so I had to wait up to 10 minutes for it to go down. Water pressure and shower condition was awful.
Stayed 4 nights in Aug 2025

10/10 Excellent

Janet

Travelled with partner
Liked: Amenities
There were problems but they were very accommodating in getting them resolved fast.
Stayed 5 nights in Aug 2025

10/10 Excellent

Mary Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great find

We went to spend a few days with my son. We wanted to stay near the train station. This hotel was a great location. I can’t say enough about the friendliness of the staff we met. We enjoyed sitting outside the hotel at the tables.
Stayed 2 nights in Aug 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No refrigerator in room,...very disappointed. Room was clean though.
Stayed 1 night in Aug 2025

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slovenly staff (apart from the front desk, who were excellent), facilities severely lacking and photos on hotels.com don't resemble the hotel at all.
Stayed 3 nights in Aug 2025

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location for MSG show, also convenient to midtown. Rooms on the smaller side and AC did not work very well. Staff very nice and attentive
Stayed 2 nights in Aug 2025

6/10 Okay

Sidney

Travelled with family
Disliked: Property conditions & facilities
My stay was just okay. management was quite responsive. I found three bugs in my bed on my first night and had my room changed. I received a letter saying that their pest control inspected the room and confirmed there were no bedbugs. I didn’t know one bugs in my bed, but there were bugs. I have a picture and a video. Overall, the room is old, the building is old. The furniture and bathroom are old and have poor ventilation. i brought my own portable air filter. There were only 2 elevators used by guests and staff. So, expect some delays. I was moved to a lower floor thus could take the stairs to get out of the property even during checkout. So, if you’re disabled, expect delay.. and good luck. The lobby is tiny, only has 3 seats. It does have outside seating but many guests cant read or ignore ‘No Smoking’ warning which is not enforced. So unless you like to have lung cancer, this terrace is perfect for you. One day i came back to the room and it was still uncleaned. So I had to wait in their tiny lobby until 6:10pm and fell asleep there because i was so tired. I’m glad I decided to stay at another hotel for another trip. i wouldn’t be coming back here. There are better options in NYC. It was my mistake thinking a Double Tree/Hilton property would be up to its regular standard.
Bug
Stayed 5 nights in Aug 2025

10/10 Excellent

monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Aug 2025

8/10 Good

Hee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Aug 2025

8/10 Good

Shahzeb

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closer to penn station & walkable to several city spots
Stayed 4 nights in Jun 2025

6/10 Okay

Ching

Disliked: Property conditions & facilities
Room was pretty basic, elevator was slow,
Stayed 3 nights in Aug 2025

10/10 Excellent

yongjae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025