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Element New York Times Square West

3.0 star property

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Photo gallery for Element New York Times Square West

Rooftop terrace
Free daily buffet breakfast
Interior
Traditional Room, 1 King Bed, Non Smoking | Pillow-top beds, in-room safe, desk, laptop workspace
32-inch LCD TV with cable channels, TV

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Kitchen
  • Laundry
  • 24/7 front desk

Explore the area

Map
311 West 39th Street, New York, NY, 10018
  • Times Square
    ‪5 min walk‬
  • Madison Square Garden
    ‪6 min walk‬
  • Broadway
    ‪6 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

Pillow-top beds, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking, City View

8.8 out of 10
Excellent
(66 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking | Pillow-top beds, in-room safe, desk, laptop workspace

Traditional Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(215 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

Pillow-top beds, in-room safe, desk, laptop workspace

Junior Suite, 1 Bedroom, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View

Pillow-top beds, in-room safe, desk, laptop workspace

Studio, 1 King Bed, Non Smoking, City View

7.8 out of 10
Good
(17 reviews)
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking | Pillow-top beds, in-room safe, desk, laptop workspace

Studio, 1 King Bed, Non Smoking

7.6 out of 10
Good
(23 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Full-sized fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(121 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

7.0 out of 10
Good
(4 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View

Suite, 1 Bedroom, Non Smoking, City View | Lobby

Suite, 1 Bedroom, Non Smoking, City View

  • 49.6 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Element New York Times Square West

Pet-friendly hotel connected to the convention centre in New York with free breakfast
Along with a 24-hour fitness centre, this smoke-free hotel has a rooftop terrace and a 24-hour business centre. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business centre and free use of bicycles are on-site. Weekly housekeeping is available.
Element New York Times Square West offers 411 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature pillowtop mattresses. Accommodation at this 3-star hotel has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a 24-hour fitness centre and complimentary bicycles.

Guests aged under 16 years old are not allowed in the fitness facility.

The free breakfast at Element New York Times Square West gets good marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Times Square. Features include free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym and complimentary bicycles
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Within a 10-minute walk of Times Square and Broadway
  • Cats and dogs welcome for a fee
Element New York Times Square West offers its guests a 24-hour fitness centre and complimentary bicycles. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and 2 meeting rooms are available. Free breakfast is served daily. The business-friendly Element New York Times Square West also features a rooftop terrace, coffee/tea in common area, and laundry facilities.

This 3-star New York hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available from 7:00 AM to midnight (USD 76 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Off site parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1170 out of 2595 reviews
Rating 8 - Good. 818 out of 2595 reviews
Rating 6 - Okay. 345 out of 2595 reviews
Rating 4 - Poor. 136 out of 2595 reviews
Rating 2 - Terrible. 126 out of 2595 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Jorge H.

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Location ia very good. Easy to walk to Time Square. There is a bus station near by also. The breakfast employee were very nice. However a couple days before we check in they send us a message saying that one if the elevators are out of service for reno. When we arrive there was a huge line beacuse one out of three elevators were working. On peak ours we wait more than 20 mins to take the elevator. We were at floor 33, with two toddlers the stairs is not a good option for safety. Whe we arrive to the room we notice the room was not completly clean. We notice front desk and they told us that soembody will go and clean the room. The next day we left the room and when we return the only thing they did was removing the trash from the trash cans, nothing else.
Stayed 4 nights in Mar 2025

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, wonderful staff. Rooms were really quiet. Only issue was the elevators. Waits were excessive to go up or down. I understand that one elevator is under maintenance, but we ended up taking stairs several times from 25th floor.
Stayed 2 nights in Apr 2025

6/10 Okay

M Donnelly

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Way over the top for a non luxury hotel

This hotel charged me $250 hold for incidentals. This is the most I’ve ever had to hold and as of today it’s not been returned to my account. As a Bonvoy member I think that’s rediculous esp when the room was half that. I will not be Using Element ever again.
Stayed 1 night in Apr 2025

4/10 Poor

hassan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator broken
Stayed 1 night in Apr 2025

6/10 Okay

Caroline

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I hesitated giving this review because the main problem was the elevator shaft. One elevator was out but others also had issues with stopping on our floor so on at least three occasions I had to walk down 16 flights of stairs. The location is great, the rate was good in comparison and the beds are very comfortable. The room size was also good in comparison to other local hotels. The hotel also offered breakfast and a snack, which isn't common for area hotels.
Stayed 3 nights in Apr 2025

4/10 Poor

Angela

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities

Disappointing Stay

Very disappointing stay at this Marriott Property. The location is good and the room was large. But that is where the positives ended. The service at the front desk was lacking. The room was not in good condition - paint chipped, paint drippings on bathroom walls, furniture banged up and in poor condition. One of the elevators was out of service with no signs they were even attempting to repair it. It took us almost 20 minutes one morning to get off our 15th floor to the lobby. We tried to call the front desk to ask when we could expect an elevator, the house phones were also out of order. And coming back at night was no easier. One evening we counted upwards of 75 people waiting to get an elevator back to their rooms. When we brought this to the attention of the desk, we were told that when we checked in we were given the option to cancel our rooms free of charge and stay elsewhere. First off, this did not happen. And secondly where would we have gone with no reservations at 11 pm at night when we arrived. Definitely would not stay here again.
Stayed 6 nights in Apr 2025

6/10 Okay

Ebony

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Larenzo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need to fix the elevator
Stayed 2 nights in Mar 2025

10/10 Excellent

Nehal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The staff is amazing but building is old
Stayed 6 nights in Apr 2025

10/10 Excellent

Leslie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A must stay if you in the City and want to be close to Time Square and Pen Station.
Stayed 4 nights in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay!!!

Very convenient location to main tourist spots and great restaurants open nearby! The breakfast service was really good and staff were polite and friendly at all times.They were lenient on check-in/check-out times.
Stayed 5 nights in Apr 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
This place was a great stay. The staff was wonderful and helpful. The elevator situation was only an issue during high peak times but they had staff manning them. Overall highly recommend!! Super easy to walk anywhere and catch the subway.
Stayed 5 nights in Apr 2025

8/10 Good

Lin

Stayed 3 nights in Apr 2025

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower made a screaming noise when turned on
Stayed 4 nights in Apr 2025

10/10 Excellent

Sandra

Stayed 2 nights in Mar 2025

10/10 Excellent

Wankyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Stephen

Stayed 4 nights in Dec 2024

8/10 Good

krikor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! Great breakfast and happy hour was a nice surprise
Stayed 1 night in Apr 2025

8/10 Good

Gabriela E

Stayed 5 nights in Mar 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is lovely and the fridge and microwave included in the small kitchenette are most convenient. Perfect for a short or long stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay in New York!!!!
Stayed 3 nights in Mar 2025

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very accommodating. Great check in. Great room size. Great breakfast and happy hour. Thank you.
Stayed 7 nights in Mar 2025

10/10 Excellent

Gayle Louisse Aleister

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Charlotte

Travelled with group
Liked: Cleanliness, staff & service, amenities
Lifts need sorting out, waiting 30 minutes for the lift when 1 was out of use not acceptable. More lifts needed and fixed quicker. Other than this, good stay
Stayed 5 nights in Mar 2025