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Element New York Times Square West

3.0 star property

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Photo gallery for Element New York Times Square West

Rooftop terrace
Interior
Traditional Room, 1 King Bed, Non Smoking | 1 bedroom, pillow-top beds, in-room safe, desk
Free daily buffet breakfast
32-inch LCD TV with cable channels, TV

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Pet-friendly
  • Laundry
  • Kitchen
  • 24/7 front desk

Explore the area

View in a map
311 West 39th Street, New York, NY, 10018
  • Times Square
    ‪5 min walk‬
  • Madison Square Garden
    ‪6 min walk‬
  • Broadway
    ‪6 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View

8.8 out of 10
Excellent
(69 reviews)
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking | 1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(230 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

1 bedroom, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking, City View

7.8 out of 10
Good
(17 reviews)
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking | 1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking

7.6 out of 10
Good
(25 reviews)
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Full-sized fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(124 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

7.6 out of 10
Good
(5 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View

Suite, 1 Bedroom, Non Smoking, City View | Lobby

Suite, 1 Bedroom, Non Smoking, City View

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Element New York Times Square West

Pet-friendly hotel connected to the convention centre in New York with free breakfast
Along with a 24-hour fitness centre, this smoke-free hotel has a rooftop terrace and a 24-hour business centre. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business centre and free use of bicycles are on-site. Weekly housekeeping is available.
Element New York Times Square West offers 411 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature pillowtop mattresses. Accommodation at this 3-star hotel has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a 24-hour fitness centre and complimentary bicycles.

Guests aged under 16 years old are not allowed in the fitness facility.

The free breakfast at Element New York Times Square West gets good marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Times Square. Features include free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym and complimentary bicycles
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Within a 10-minute walk of Times Square and Broadway
  • Cats and dogs welcome for a fee
Element New York Times Square West offers its guests a 24-hour fitness centre and complimentary bicycles. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and 2 meeting rooms are available. Free breakfast is served daily. The business-friendly Element New York Times Square West also features a rooftop terrace, coffee/tea in common area, and laundry facilities.

This 3-star New York hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available from 7:00 AM to midnight (USD 76 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Off site parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1233 out of 2741 reviews
Rating 8 - Good. 866 out of 2741 reviews
Rating 6 - Okay. 364 out of 2741 reviews
Rating 4 - Poor. 140 out of 2741 reviews
Rating 2 - Terrible. 138 out of 2741 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Diego

Stayed 3 nights in May 2025

4/10 Poor

Rose

Liked: Cleanliness
Disliked: Property conditions & facilities
Oh my gosh this stay was ROUGH. Housekeeping was excellent, but that’s about where it ended in terms of compliments. For an Element Hotel, it was not eco friendly in any way (lots of disposables), Front Desk agents were unfriendly and unhelpful, and the elevators were a perpetual struggle with 45+ minute waits regularly.
Stayed 4 nights in May 2025

10/10 Excellent

Robert

Stayed 1 night in May 2025

8/10 Good

Benoit

Stayed 1 night in May 2025

8/10 Good

Laura-Ann

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Our stay was good. Our interaction with Julie at front desk was helpful and friendly. Our problem was too hot of water for bathing. Was fixed once and then when it happened again they moved us to another room. Elevator situation wasn't very nice and it sounds like an in going situation. That being said, I received an email the night before check-in about the elevator as if it had just happened apologizing for the inconvenience. At check in I was offered too to have a refund. At the zero hour and have booked early enough to get a better rate, where could I have gone on a Saturday night to stay at the price point? Had I known earlier as this is an ongoing problem, I may have chosen somewhere else. That being said, aside from the elevator and hot water, I liked this hotel for location, staff, and very well stocked breakfast and cleanliness. I would recommend if elevator situation wasn't ongoing.
Stayed 2 nights in May 2025

8/10 Good

Atif

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location and ambiance in a very reasonable rate
Stayed 3 nights in May 2025

8/10 Good

Michaelene

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
We really like this hotel, but 1 out of 3 elevators being out of service for at least 6 mos (since our first stay in early December) is unacceptable. Clients often waited while an elevator passed them by three times (too full!) before being able to get on. Fearing that we would never get on with our luggage, we got up super early our last morning and left our luggage at the front desk until later when we actually checked out. One time was understandable, but the second tome was a deal breaker. We will not stay here again unless they have sufficient working elevators.
Stayed 3 nights in May 2025

8/10 Good

Carrie Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will the good - John and Jeffrey in the breakfast area were AMAZING! They went over and above to ensure we had the gluten free options that we needed. Shawn - front desk manager also worked hard to ensure we were treated well and fixed the air conditioner so our room was comfortable. Unfortunately, our first experience at the front desk with Aliya (not sure of spelling) was not pleasant. Aliya was extremely rude. She appeared bothered when she was asked a question. If she was all we knew about the Element we would not return, however, we have stayed there many times and are used to the service level provided by John, Jeffrey and Shawn.
Stayed 3 nights in May 2025

10/10 Excellent

Nahuel

Liked: Cleanliness, amenities, property conditions & facilities
Nice room
Stayed 1 night in May 2025

10/10 Excellent

LORI ANN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and staff was very polite and helpful
Stayed 5 nights in May 2025

8/10 Good

Rina, Columbia

Liked: Cleanliness, property conditions & facilities
I like it because it was close to places I like to go and do. Breakfast was good. Only two elevators working, they're so slow, expected to wait for 15 minutes or more before it got to me.
Stayed 3 nights in May 2025

10/10 Excellent

Justhan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Other thank one elevator not working we had a great time. John E. That worked the breakfast line was very nice and helpful.
Stayed 5 nights in May 2025

8/10 Good

Veronica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was a good hotel, but the elevator was broken. It had long wait times for the elevator to stop on your floor . Otherwise, not a bad hotel. It was clean and comfortable. Security was at the door during the evening.
Stayed 3 nights in May 2025

10/10 Excellent

Luis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entrance is right in front of the parking area. Plus you get a discount once you check out. Staff was helpful and friendly. Will definitely stay here again
Stayed 1 night in May 2025

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to Times Square.. very good breakfast and clean rooms
Stayed 1 night in May 2025

2/10 Terrible

Candice

Business traveller
Disliked: Property conditions & facilities
Upon arrival, I was asked for my card to pay the security deposit. Instead, I was charged another $1300 for my stay which is already paid for via Expedia. Nothing to make up for the HUGE mistake of double charging me, just a “sorry, you’ll get the money back after you check out”. The elevator being down wasn’t a huge issue since they had given prior notice before confirming the stay, but it is quite annoying when you finally get on an elevator, make it up with the luggage only for the room key not to work. The check in process took almost double to triple the time of a normal check in process. The room itself was fine, no huge complaints as I was just there for work and was out most of the days. No offer of water so I had to buy a gallon jug of water from CVS. Strangely enough, the morning of check out, they had a 3-tier cart out full of water bottles by the front desk. The breakfast buffet is fine and has good options. The staff is nice, but it is certainly unpleasant having to be double charged $1300 and only being told “sorry” with a slight shrug.
Stayed 4 nights in May 2025

8/10 Good

Sammy

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very good. Good customer service. The one thing was the elevator repairs. This must be done quickly. This should be like this for such a top notch hotel.
Stayed 3 nights in May 2025

6/10 Okay

Edward

Liked: Cleanliness, amenities
Límited elevator service should have been advised BEFORE making reservation as opposed to after the fact. Hotel was ok but long elevator lines were annoying and frustrating
Stayed 3 nights in May 2025

10/10 Excellent

Brinda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great breakfast buffet!
Stayed 4 nights in May 2025

4/10 Poor

Jimena

Travelled with family
The elevators dont work. Tgey do nos have the Bikes they offer when you are making the reserves
Stayed 3 nights in May 2025

8/10 Good

Raimondo

Stayed 1 night in May 2025

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness
The location is excellent! It is within walking distance of everything!!! The property was just okay. Room was not ready upon arrival for check-in. The sink drain was very slow, so water stood for long periods of time which impeded its use. The ceiling light just fell… no impetus. The complimentary breakfast was fine overall, but each morning I had to ask for creamer for my coffee. They always had skim milk and while milk available. The staff was nice.
Stayed 3 nights in May 2025

10/10 Excellent

Elba

Stayed 4 nights in May 2025

8/10 Good

Ileana

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel it’s nice, breakfast very good but they don’t have enough elevator and you can wait half hour during the morning to go downstairs.
Stayed 6 nights in May 2025

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025