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Holiday Inn Express New York - Manhattan West Side by IHG

2.5 star property

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Photo gallery for Holiday Inn Express New York - Manhattan West Side by IHG

Exterior
Free daily buffet breakfast
Exterior
Business centre
Standard Room, 1 King Bed (Extra Floor Space) | 1 bedroom, pillow-top beds, in-room safe, desk

Popular amenities

  • Gym
  • Room service
  • Breakfast included
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
538 West 48th Street, New York, NY, 10036
  • Manhattan Cruise Terminal
    ‪6 min walk‬
  • Broadway
    ‪11 min walk‬
  • Times Square
    ‪13 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds (Extra Floor Space)

Standard Room, 2 Double Beds (Extra Floor Space) | 1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 2 Double Beds (Extra Floor Space)

8.6 out of 10
Excellent
(49 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(10 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | 1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed with Sofa bed

7.0 out of 10
Good
(22 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, City View

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(63 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed

7.6 out of 10
Good
(48 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | 1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed, City View

8.6 out of 10
Excellent
(15 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 2 Double Beds

7.6 out of 10
Good
(60 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed (Extra Floor Space) | 1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 1 King Bed (Extra Floor Space)

7.4 out of 10
Good
(36 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room

8.4 out of 10
Very good
(30 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

8.4 out of 10
Very good
(29 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About this property

Holiday Inn Express New York - Manhattan West Side by IHG

Hotel with free breakfast, a short walk to Manhattan Cruise Terminal
Along with a 24-hour fitness centre, this smoke-free hotel has a 24-hour business centre and a business centre. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, concierge services, dry cleaning and a 24-hour front desk are on-site.
Holiday Inn Express New York - Manhattan West Side by IHG offers 177 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
The free breakfast at Holiday Inn Express New York - Manhattan West Side by IHG gets high marks from our customers. During your stay, you're just a quick walk from Manhattan Cruise Terminal. You'll find features such as free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.
  • Free buffet breakfast served daily
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • Within a 10-minute walk of Manhattan Cruise Terminal and Intrepid Sea, Air and Space Museum
WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Express New York - Manhattan West Side by IHG.

This New York hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 9:00 AM.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Polish, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 55 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 11 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 55 per day (4265 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Manhattan Side
Holiday Inn Express Manhattan Side Hotel
Holiday Inn Express Manhattan Side Hotel New York West
Holiday Inn Express New York Manhattan West
Holiday Inn Express New York Manhattan West Side
New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side Hotel
Holiday Inn Express New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side by IHG
Holiday Inn Express New York Manhattan West Side an IHG Hotel
Holiday Inn Express New York - Manhattan West Side by IHG Hotel

Holiday Inn Express New York - Manhattan West Side by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 855 out of 2065 reviews
Rating 8 - Good. 597 out of 2065 reviews
Rating 6 - Okay. 339 out of 2065 reviews
Rating 4 - Poor. 146 out of 2065 reviews
Rating 2 - Terrible. 128 out of 2065 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jean, kissimmee

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The a/c was not working for me the first two nights. I was sleeping in a very hot setting and the front desk was nice enough to call maintenance and have it checked out but the cold air kept going away till the last night where the air started feeling better. They couldn’t switch us because it was sold out so it was very hot for me and I couldn’t stay here anymore
Stayed 4 nights in May 2025

8/10 Good

Aruni

Travelled with family
Liked: Cleanliness, staff & service, amenities
Convenient spot. Very good breakfast, comfortable beds, Walking distance to Time Square, Broadway and lots of restaurants. Only drawback was only one elevator for 11 floors. Wait times were very long. If both elevators were in. Service I’d give it better rating.
Stayed 5 nights in Apr 2025

4/10 Poor

Cesar A

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Elevator was broke, long waits to get up or down, plus had to ride with trash bags as there was no service elevators. Tub was clogged. AC broke down. Breakfast was crowded, and no food was available maybe an hour before it was supposed to end.
Stayed 2 nights in Apr 2025

6/10 Okay

j.a.

Travelled with family
Liked: Cleanliness, staff & service
Free Breakfast Room very crowded— no place to sit only a comforter on bed, no top sheet tv remote did not work a good ten minute walk to main road to grab a taxi not easily accessible by subway Reasonable in cost, will store luggage till room is ready room was clean and had a mini fridge
Stayed 2 nights in May 2025

6/10 Okay

Tanya

Travelled with family
Liked: Cleanliness, property conditions & facilities

Decent stay despite AC issues

Our stay was nice. Front desk staff were very friendly and helpful. We had issues with the air conditioner. Maintenance came in twice to look at it. The second time we were there and staff was not very friendly. We decided not to call again but our room was very warm and not comfortable. We made do.
Stayed 3 nights in May 2025

4/10 Poor

Delfina

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Elevator broken , breakfast very criases and little reposition of food.
Stayed 4 nights in Apr 2025

10/10 Excellent

Christiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Rishi

Travelled with family
Disliked: Staff & service, property conditions & facilities
Staff had a terrible attitude during night time hours.
Stayed 4 nights in Apr 2025

4/10 Poor

Shrivatsa S

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No Wi-Fi in the room
Stayed 3 nights in Apr 2025

6/10 Okay

Stewart, Harrisburg

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
One of the 2 elevators were broken. Also tearing up the carpet and replacing. Due to maintenance and staff using the elevators residence had to wait longer.
Stayed 4 nights in Apr 2025

6/10 Okay

Juan Jose

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 7 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very nice & helpful staff in all areas , always clean ! Building is a bit old and it was under construction but other than that 10/10
Stayed 3 nights in Apr 2025

4/10 Poor

Winifred, Roaming Shores

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
One elevator was out of order. The other was incredibly slow. We waited for 15 minutes to be able to take our luggage downstairs. Breakfast seating area was tiny given full occupancy. Overall not worth the cost of the stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Antonio

Stayed 1 night in Apr 2025

4/10 Poor

lili

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were friendly. The hotel is old and needs to be updated. We stayed there for three nights. The sink in the bathroom was clogged. We didn’t ask for room service for the first couple of nights, and on the third morning at 11 a.m., we asked for clean towels but were told that they hadn’t arrived yet. There are two elevators in the hotel, but one of them was out of service during our entire stay. It took forever to wait for the elevator. It was doing construction on the outside and renovation inside during our stay.
Stayed 3 nights in Apr 2025

2/10 Terrible

Antar

Stayed 2 nights in Apr 2025

6/10 Okay

Vanessa

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Thw shower didn't work well.
Stayed 1 night in Apr 2025

8/10 Good

Shamarie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Bahana

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Old and outdated, crowded
Stayed 1 night in Apr 2025

8/10 Good

Takele

Liked: Cleanliness, staff & service, property conditions & facilities
It is a bit far if you want to walk to Times Square area with kids. It is better to take 50th subway station. But over all, it is great location especially to the piers to board in boats
Stayed 2 nights in Apr 2025

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Just a few blocks away from several restaurants. However, only one working elevator.
Stayed 4 nights in Apr 2025

10/10 Excellent

german, Orlando

Stayed 3 nights in Apr 2025

2/10 Terrible

Zulema

Stayed 3 nights in Apr 2025

8/10 Good

Danday

Liked: Cleanliness, staff & service
Great hotel. Some guest were noiseh
Stayed 6 nights in Apr 2025