See all properties

Holiday Inn Express New York - Manhattan West Side by IHG

2.5 star property

Choose dates to view prices

Photo gallery for Holiday Inn Express New York - Manhattan West Side by IHG

Exterior
Exterior
Standard Room, 1 King Bed (Extra Floor Space) | Pillow-top beds, in-room safe, desk, laptop workspace
Free daily buffet breakfast
Business centre

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services
  • Laundry room

Explore the area

View in a map
538 West 48th Street, New York, NY, 10036
  • Place, Manhattan Cruise Terminal
    ‪6 min walk‬
  • Place, Broadway
    ‪11 min walk‬
  • Place, Times Square
    ‪13 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

7.6 out of 10
Good
(65 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

7.6 out of 10
Good
(50 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(10 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(34 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed with Sofa bed

7.0 out of 10
Good
(22 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

Standard Room, 1 King Bed (Extra Floor Space) | Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Extra Floor Space)

7.6 out of 10
Good
(37 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View | Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, City View

8.8 out of 10
Excellent
(22 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Extra Floor Space)

Standard Room, 2 Double Beds (Extra Floor Space) | Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds (Extra Floor Space)

8.6 out of 10
Excellent
(53 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, City View

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(72 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

8.2 out of 10
Very good
(33 reviews)
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Restaurant
Hampton Inn Manhattan/Times Square South
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
3.9 out of 5, Good, 1,972 reviews
The price is €134
includes taxes & fees
4 Jan - 5 Jan 2026
Hampton Inn Manhattan/Times Square South

About this property

Holiday Inn Express New York - Manhattan West Side by IHG

Hotel with free breakfast, 8-minute walk to Manhattan Cruise Terminal
Along with a 24-hour fitness centre, this smoke-free hotel has a 24-hour business centre and a business centre. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, concierge services, dry cleaning and a 24-hour front desk are on-site.
Holiday Inn Express New York - Manhattan West Side by IHG offers 177 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
The free breakfast at Holiday Inn Express New York - Manhattan West Side by IHG gets high marks from our customers. During your stay, you're just a quick walk from Manhattan Cruise Terminal. You'll find features such as free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.
  • Free buffet breakfast served daily
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • Within a 15-minute walk of Times Square and Broadway
WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Express New York - Manhattan West Side by IHG.

This New York hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 9:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 55 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 11 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 55 per day (4265 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Manhattan Side
Holiday Inn Express Manhattan Side Hotel
Holiday Inn Express Manhattan Side Hotel New York West
Holiday Inn Express New York Manhattan West
Holiday Inn Express New York Manhattan West Side
New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side Hotel
Holiday Inn Express New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side by IHG
Holiday Inn Express New York Manhattan West Side an IHG Hotel
Holiday Inn Express New York - Manhattan West Side by IHG Hotel

Holiday Inn Express New York - Manhattan West Side by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 973 out of 2336 reviews
Rating 8 - Good. 679 out of 2336 reviews
Rating 6 - Okay. 377 out of 2336 reviews
Rating 4 - Poor. 167 out of 2336 reviews
Rating 2 - Terrible. 140 out of 2336 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marshall

Stayed 3 nights in Sep 2025

2/10 Terrible

Jean

Stayed 1 night in Sep 2025

8/10 Good

Kiley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Walls are very thin. Our neighbors were very loud and constantly slamming doors. The rooms are tiny so big luggage can be an issue. It was great having a fridge in our room. The staff was great and storing our luggage was a plus!
City climb was exhilarating and the views were breathtaking!!
Stayed 7 nights in Jul 2025

6/10 Okay

Kiara

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Sep 2025

4/10 Poor

Norma

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do Not Book Here

My room reaked of urine, we had 1 very small trash can. Upon checking in, we were told to only use the ice machine in the lobby, i asked why? And was told if you use the ones on the higher floors the guess will complain, i found that disturbing. We went out Wednesday morning didn't come back in until 12am, our key card didn't work we had to stand outside to wait for the attendant went to the room the keys didn't work. When we got in the room it hadn't been cleaned and we had no towels, had to go back down stairs to ask for towels. The attendant apologized brought towels and that was it. No we did not have the do not disturb sign on the door. And only one elevator was working.
Stayed 2 nights in Sep 2025

2/10 Terrible

Shane

Disliked: Cleanliness, staff & service, property conditions & facilities
Toilet wouldnt stop making noise. They put me on the first floor and people loud all day and night.
Stayed 2 nights in Sep 2025

10/10 Excellent

Vanesa, Lawrenceville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staying
Stayed 3 nights in Sep 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with the kiddos … waiting on cruise day excellent location to the carnival cruise walk too pier !! Service and safe overall nice stay !!
Stayed 2 nights in Aug 2025

2/10 Terrible

Tewodros

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Parking was booked and paid for but when I arrived at the property I was informed parking is fool and I have to find parking myself. As a result I spent time searching for parking but eventually the property manager was able to resolve the issue. Thanks!
Stayed 2 nights in Sep 2025

2/10 Terrible

Yevgeniya

Stayed 2 nights in Sep 2025

4/10 Poor

Viola

Disliked: Property conditions & facilities

I will not be returning

Pro: friendly staff, great location, and comfy beds and pillows. Con: Our room is horribly soundproofed. We could hear every sound clearly, such as when someone was walking in the hallway, talking, or the door of the nearby room was closed. We had a ground-floor room, and were not informed that construction was taking place right outside our room, located at the back of the building. We were woken up at 8 am with hammering and people talking right outside our window. When we first walked into our room, it smelled of mildew. We thought that once AC kicks in, the room would smell better. However, the room continues to smell of mildew by the end of each day, when we return from our daily outings. I do not think I would stay there again.
Stayed 2 nights in Sep 2025

6/10 Okay

Michelle

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room was ok but the a/c was leaking water over the carper and it was always wet and smell like mold. The toilet flushed but stayed little open so the water kept running. There was never water available for the guest besides the breakfast time and hot water for coffee was always empty at night.
Stayed 4 nights in Sep 2025

8/10 Good

Simran

Travelled with family
Liked: Cleanliness, property conditions & facilities
Perfect for what I needed afforadable well located and safe and two double beds made our stay very comfortable
Stayed 4 nights in Sep 2025

6/10 Okay

Adrian G

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The windows were filthy so could not enjoy the view. Presence of scaffolding and swing stage interrupted view. No chairs out front as pictured in ads, again due to presence of scaffolding. I feel guests should be warned when construction is going on. There was an ugly stain on the day bed and plastic peeking from the base of the bed. Shabby overall. The staff was professional and courteous.
Stayed 4 nights in Sep 2025

8/10 Good

Giselle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

6/10 Okay

Michelle, Butte

Travelled with family
Liked: Cleanliness, staff & service, amenities
Crowded breakfast - substandard breakfast and only one working elevator - very inconvenient for the 12th floor - we left two days early.
Stayed 8 nights in Sep 2025

6/10 Okay

Janel

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly. Location was ok. Lots of work going on and the room given had a horrible view of trash and maintenance items.
Stayed 1 night in Aug 2025

10/10 Excellent

Garima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

10/10 Excellent

Christopher

Stayed 2 nights in Sep 2025

8/10 Good

Ashish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was comfortable. Room was not too big but space was sufficient to put our bags and stuff. Breakfast was decent with different option each day. Breakfast area is not too big. Go early to avoid morning rush. Hotel has 2 elevators running smoothly but little slow. 10 minutes to attractions and subway. Overall nice stay.
Stayed 3 nights in Aug 2025

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Good value! Good location.
Stayed 2 nights in Sep 2025

6/10 Okay

Steven Neil

Liked: Cleanliness, staff & service, amenities
Everything at check in was great, however I was put in a room in the basement, which, while very nice and clean, had a view of a garden shed and was in a service area for staff. I couldn't stay in that room for 8 nights and the staff agreed to move me after the first night (as they didn't have an alternative for that night)
Stayed 8 nights in Aug 2025

4/10 Poor

Luis

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not expect to get a room before 3 pm and the free breakfast is a jungle no matter what time u show up always pack,rooms and beds are small and two small elevators always full for 11 floors building
Stayed 3 nights in Sep 2025

8/10 Good

Mario A Navarrete

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo Los cuartos muy chico pero lo demás está excelente
Stayed 3 nights in Sep 2025

6/10 Okay

Brittany

Travelled with family
Liked: Staff & service
Room was smaller than it seemed on pictures. Staff was nice.
Stayed 4 nights in Aug 2025