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Phoenix Hotel

2.5 star property

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Photo gallery for Phoenix Hotel

Exterior
Blackout curtains, free WiFi
Reception
Living room
Interior

Reviews

6.2 out of 10

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
517 39th St, Brooklyn, NY, 11232
  • Place, Sunset Park
    ‪2 min walk‬
  • Place, Green-Wood Cemetery
    ‪3 min walk‬
  • Place, Industry City
    ‪6 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪30 min drive‬

Room options

View all photos for Double Room, 2 Double Beds, Non Smoking

Double Room, 2 Double Beds, Non Smoking | Blackout curtains, free WiFi

Double Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Standard Single Room, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

Superior Single Room, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

Signature Single Room, 1 King Bed, Non Smoking, City View

  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Phoenix Hotel

Hotel connected to a railway/underground station in Brooklyn with a 24-hour business centre
This smoke-free hotel features a 24-hour business centre, a microwave in a common area and conference space. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance and a garden are on-site.
Phoenix Hotel offers 45 air-conditioned accommodations, with blackout curtains. This Brooklyn hotel provides complimentary wireless Internet access. Bathrooms include a combined bath/shower unit. A nightly turndown service is provided and housekeeping is offered on a daily basis.
With your stay at Phoenix Hotel, you're connected to a railway/underground station and just a quick walk from Sunset Park. Free WiFi in public areas and a 24-hour business centre are available.
  • Free WiFi
  • Amenities include a 24-hour business centre, conference space and a lift
  • Just a 4-minute drive from Prospect Park and 6 minutes from Barclays Center Brooklyn
Public spaces have free WiFi. You'll find a 24-hour business centre on site. Event space at this hotel measures 1000 square feet (93 square metres) and includes conference space. Phoenix Hotel also features tour/ticket assistance, a garden, and an ATM.

This Brooklyn hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Shared microwave

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • 1,000 square feet of conference space
  • 24-hour business centre

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

More

  • Air conditioning
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

PHOENIX HOTEL Hotel
PHOENIX HOTEL Brooklyn
PHOENIX HOTEL Hotel Brooklyn

Phoenix Hotel Reviews

Reviews

6.2
Rating 10 - Excellent. 82 out of 282 reviews
Rating 8 - Good. 42 out of 282 reviews
Rating 6 - Okay. 36 out of 282 reviews
Rating 4 - Poor. 40 out of 282 reviews
Rating 2 - Terrible. 82 out of 282 reviews

6.0/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Ghoumrassane

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Oct 2025

8/10 Good

Mariya, new york

Liked: Cleanliness, amenities, property conditions & facilities
City view rooms or one I had is compact but nice. Pretty clean and easy to maintain/get clean again after room service. The few rooms I saw w the couch are nice space but all seemed to be crazy dusty. The rooms w the yelloeish tile/floor seem to be less dusty. The room w the closet that’s on pics is the “suite” not the upgrade from city view one.
Stayed 2 nights in Oct 2025

4/10 Poor

Ayan

Stayed 1 night in Oct 2025

4/10 Poor

Blake

Stayed 2 nights in Oct 2025

8/10 Good

gary

Business traveller
Liked: Staff & service
Spring for the city view room
Stayed 1 night in Oct 2025

6/10 Okay

Fernando

Liked: Property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

almando junior

Stayed 3 nights in Oct 2025

8/10 Good

Jennifer, Peaks Island

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2025

10/10 Excellent

Mariya, new york

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t know what’s up w the reviews or maybe I just got a nice room but it’s for sure clean and not listed but city view rooms have a bathtub. And yes you get view of city from downtown bk to downs town of city and there is a warehouse like city building in front of you so you have no obstruction views and no one looking into your room from other buildings. Bedroom portion is tight it’s for sure just for sleeping but there is a decent sized hallway that’s separated out enough from that and also there is a desk if you need w plugs including 3 prong ones for w shipment /computer etc and you’d have city view behind u if you’re doing video calls form that desk. USB c ports next to the bed and not by your face which is nice. Lg smart rv w all internet streaming apps. Hotel is very nice maybe it’s good it has bad reviews so that there are available rooms. It’s def ok to good for 2-3 night stay. Def ok for people from outside ny also Air conditioner is in celsius oil
Stayed 1 night in Sep 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

KaSandra

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

Jessica

Liked: Staff & service
Disliked: Property conditions & facilities

middle of renovations?

the desk to the point that I interacted with them were pleasant. Housekeeping was very nice. Hotel might be in the process of renovations? The faucet in the sink wasn't quite attached and was a challenge to use. The tub, while clean had seen better days and was heavily chipped. Windows a little thin and could head a lot of outside noise on a pretty quiet block. But with that being said street parking was easy to find (just a block back) pretty good neighborhood and a short walk to the metro.
Stayed 1 night in Sep 2025

10/10 Excellent

Cita

Liked: Cleanliness, amenities
Clean room
Stayed 1 night in Sep 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 8 nights in Sep 2025

4/10 Poor

Fernando

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell bad
Stayed 5 nights in Sep 2025

6/10 Okay

Euclyn

Liked: Staff & service
Stayed 3 nights in Jun 2025

2/10 Terrible

Denis

Stayed 1 night in Sep 2025

4/10 Poor

Duy

Travelled with family
Liked: Staff & service
stayed 2 nights, elevator not working, had to climb stairs to 4th floor!!
Stayed 2 nights in Aug 2025

10/10 Excellent

Lorina

Liked: Cleanliness, staff & service, amenities
everything
Stayed 1 night in Aug 2025

10/10 Excellent

Damien

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please move refrigerator and place some where else in room
Stayed 3 nights in Aug 2025

2/10 Terrible

Jacob

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Arsalan

Stayed 6 nights in Aug 2025

2/10 Terrible

Bobby

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an awful experience! I had to be in NYC for work and I did not sleep a wink in this hotel. Literally people partying all night and the front desk staff were rude. It takes a lot for me to give a poor review but this place is a nightmare. I think I deserve a refund to be honest.
Stayed 3 nights in Aug 2025

10/10 Excellent

Kent

Stayed 1 night in May 2025

6/10 Okay

shayla

Travelled with family and small children
Liked: Cleanliness
Parking is first come first serve, we lucked out! Very low key hotel, not always a staff at front desk. Did the job for the night. The pull out beds are twin size which threw us off. Only one elevator for the facility. But the subway was a short walk away.
Stayed 1 night in Jul 2025