2/10 Terrible
Derek
5 Jun 2025
Whilst a nice Sonder property, the service provided by Customer Service via the app will make me never book a Sonder again.
The entry code did not work on check in.
The WiFi did not work.
The screen fell off of the window from the apartment upstairs onto my terrace - pretty dangerous.
Worse than all they charged me 2 x $1000 charges to my credit card - for a stat that was paid in full three months before. I still have not had this refunded 3 days AFTER my stay.
The attitudes, nonchalance and tone of the advisors via the app is nothing short of disgusting.
While they have admitted I identified an error at their side, simply refused to escalate to correct the error at their side to resolve.
I still await $1000+ for a stay that didn’t even cost that much!
I would highly recommend staying away from Sonder, as I will now do having been a pretty frequent visitor in the past.
Derek
Stayed 3 nights in May 2025