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voco The Franklin New York by IHG

3.5 star property

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Photo gallery for voco The Franklin New York by IHG

Exterior
1 bedroom, premium bedding, pillow-top beds, in-room safe
Exterior
Exterior
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Pet-friendly
  • Air conditioning
  • Free WiFi

Explore the area

Map
164 E 87th St, New York, NY, 10128
  • Central Park
    ‪8 min walk‬
  • Metropolitan Museum of Art
    ‪10 min walk‬
  • Times Square
    ‪6 min drive‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪26 min drive‬

Room options

View all photos for Room, 1 Double Bed, Accessible (Cosy, Mobility, Accessible Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 Double Bed, Accessible (Cosy, Mobility, Accessible Tub)

8.2 out of 10
Very good
(10 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Queen Bed, Accessible (Cosy, Communications)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 Queen Bed, Accessible (Cosy, Communications)

9.0 out of 10
Wonderful
(8 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, Accessible (Communications)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Room, 1 King Bed, Accessible (Communications)

9.0 out of 10
Wonderful
(12 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

1 bedroom, premium bedding, pillow-top beds, in-room safe

Standard Room

8.6 out of 10
Excellent
(4 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

Standard Room, 2 Double Beds

9.0 out of 10
Wonderful
(45 reviews)
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed (Cosy)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 Queen Bed (Cosy)

9.0 out of 10
Wonderful
(30 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 Queen Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Room, 1 Queen Bed

8.4 out of 10
Very good
(15 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, pillow-top beds, in-room safe

Premium Room, 1 King Bed

8.6 out of 10
Excellent
(26 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Double Bed (Cosy)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 Double Bed (Cosy)

9.0 out of 10
Wonderful
(11 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Accessible (Mobility, Roll-In Shower)

Standard Room, 1 Double Bed, Accessible (Mobility, Roll-In Shower) | 1 bedroom, premium bedding, pillow-top beds, in-room safe

Standard Room, 1 Double Bed, Accessible (Mobility, Roll-In Shower)

7.6 out of 10
Good
(5 reviews)
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

voco The Franklin New York by IHG

Hotel with a coffee shop/cafe, a short walk to Central Park
A coffee shop/cafe, self parking and coffee/tea in a common area are available at this smoke-free hotel. WiFi in public areas is free. Additionally, concierge services, a 24-hour front desk and express check-out are on-site.
Voco The Franklin New York by IHG offers 49 accommodations with a safe and complimentary bottles of water. Each accommodation is individually decorated. Pillowtop beds feature premium bedding. Televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, designer toiletries, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Our customers tell us that they can't get enough of the helpful staff at voco The Franklin New York by IHG. During your stay, you're just a quick walk from Central Park. Free WiFi in public areas, a coffee shop/cafe and concierge services are available.
  • Free WiFi
  • Enjoy a bite to eat at the coffee shop
  • Self-parking available for a fee
  • Services include a concierge, a porter and luggage storage
  • Guests have good things to say about the accommodation for the cleanliness and overall comfort
  • Within a 15-minute walk of Central Park and Metropolitan Museum of Art
  • Pets welcome for a fee
There's a coffee shop/cafe on site. WiFi is free in public spaces. The boutique voco The Franklin New York by IHG also features multilingual staff, coffee/tea in common area, and concierge services. Parking is available for a fee. A complete renovation of voco The Franklin New York by IHG was completed in October 2020.

This New York hotel is smoke free.

Coffee Shop – On-site coffee shop.

Languages

Chinese (Mandarin), English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (USD 45 per day)
  • Secured parking on site (USD 45 per day)

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Coffee Shop

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 9 floors
  • Renovated entire property - October 2020
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch TV with premium cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay
  • Weight limit: 67 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 11.48 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Secured self-parking fee: USD 45 per day
  • Nearby parking fee: USD 45 per day(10 ft away; open 24 hours)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Franklin Hotel
Franklin Hotel New York
Franklin New York
Hotel Franklin

voco The Franklin New York by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 549 out of 781 reviews
Rating 8 - Good. 168 out of 781 reviews
Rating 6 - Okay. 35 out of 781 reviews
Rating 4 - Poor. 15 out of 781 reviews
Rating 2 - Terrible. 14 out of 781 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated and very clean rooms, and warm and helpful staff
Stayed 3 nights in Apr 2025

8/10 Good

Josh

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Ali

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Very small rooms. Location is good if you want to stay around Central Park/museums. Getting to Times Square is easily a 30 minute cab ride. Hotel does not have any dining option in house. Staff was nice and room were clean.
Stayed 2 nights in Apr 2025

8/10 Good

Constance

Stayed 2 nights in Mar 2025

10/10 Excellent

Leland

Travelled with family
Liked: Amenities, property conditions & facilities
Loved it
Stayed 2 nights in Mar 2025

8/10 Good

Hang Fong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, nice, and small

The rooms are very small. With two beds inside the room, there is little space left for moving around. The bathroom has very faint lighting so very bad for putting on make up in the morning. However, there is a very big sitting and eating space near the reception area. It’s almost like a restaurant space down there. The service was excellent with free chocolate and coffee at the reception area.
Stayed 1 night in Mar 2025

10/10 Excellent

Rafik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Liked: Amenities
Stayed one night and loved it. Great staff,facilities, historic building.
Stayed 1 night in Apr 2025

10/10 Excellent

Rusty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This is an affordable stay option in a great area of Manhattan. Easy walk to Central Park. Lots of good dining spots. The staff were all wonderful and very helpful when needed. Rooms are small but efficient in use of space and it’s clean and quiet.
Stayed 3 nights in Mar 2025

10/10 Excellent

Lifang

Stayed 1 night in Mar 2025

10/10 Excellent

Shannon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. It was adorable- a perfect NYC hotel. The rooms are small but so well appointed and used the space creatively. Coffee and lattes available in the lobby! Would definitely stay here again!
Stayed 2 nights in Feb 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Safe area. Love the location.
Stayed 3 nights in Mar 2025

8/10 Good

Jean

Stayed 1 night in Mar 2025

8/10 Good

Amir

Stayed 1 night in Mar 2025

10/10 Excellent

Blake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms, but updated and very clean and comfortable
Stayed 3 nights in Mar 2025

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was really good service a A plus
Stayed 1 night in Mar 2025

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly, helpful staff.
Stayed 3 nights in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone at the hotel was welcoming, hard-working and helpful. The room was clean and comfortable but small. I felt safe as a senior citizen female traveling alone. The neighbor is like everywhere in NYC: dirty and noisy and full of scaffolding.
Stayed 3 nights in Mar 2025

10/10 Excellent

CHUN CHUN B

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The staff is fantastic

I’m conflicted to leave a review. On one hand, I want to give words of praise, as they are due; on the other hand, I would like to keep this place a secret so that there’s availability the next time I visit the city.
Stayed 1 night in Feb 2025