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Passage House Hotel

3.0 star property

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Photo gallery for Passage House Hotel

Breakfast, lunch and dinner served
Reception
Terrace/patio
Standard Twin Room | Desk, blackout curtains, iron/ironing board, free WiFi
Front of property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Business services
  • Bar

Explore the area

View in a map
Kingsteignton Hackney Lane, Newton Abbot, England, TQ12 3QH
  • Place, Newton Abbot Racecourse
    ‪20 min walk‬
  • Place, Decoy Country Park
    ‪3 min drive‬
  • Place, Dartmoor National Park
    ‪12 min drive‬
  • Airport, Exeter (EXT-Exeter Intl.)
    ‪25 min drive‬

Room options

View all photos for Deluxe Twin Room

Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Twin Room

  • 17 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double or Twin Room

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Double or Twin Room

8.0 out of 10
Very good
(13 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Estuary Double

Estuary Double | Desk, blackout curtains, iron/ironing board, free WiFi

Estuary Double

9.6 out of 10
Exceptional
(4 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Estuary Twin or Double

Desk, blackout curtains, iron/ironing board, free WiFi

Estuary Twin or Double

8.6 out of 10
Excellent
(8 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Double or Twin

Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Double or Twin

8.8 out of 10
Excellent
(6 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Twin Room

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Twin Room

9.4 out of 10
Exceptional
(3 reviews)
  • 12 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Desk, blackout curtains, iron/ironing board, free WiFi

Standard Double Room

8.4 out of 10
Very good
(9 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Desk, blackout curtains, iron/ironing board, free WiFi

Family Room

8.8 out of 10
Excellent
(18 reviews)
  • 16 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Self-Catering One Bedroom Estuary Lodge Apartment

Self-Catering One Bedroom Estuary Lodge Apartment | Desk, blackout curtains, iron/ironing board, free WiFi

Self-Catering One Bedroom Estuary Lodge Apartment

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Self-Catering One Bedroom Estuary Level Apartment

Self-Catering One Bedroom Estuary Level Apartment | Desk, blackout curtains, iron/ironing board, free WiFi

Self-Catering One Bedroom Estuary Level Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Self-Catering One Bedroom Estuary Duplex Apartment

Self-Catering One Bedroom Estuary Duplex Apartment | Desk, blackout curtains, iron/ironing board, free WiFi

Self-Catering One Bedroom Estuary Duplex Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Self-Catering One Bedroom Rear View Apartment

Self-Catering One Bedroom Rear View Apartment | Living area | TV

Self-Catering One Bedroom Rear View Apartment

8.0 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Self-Catering Two Bedroom Estuary View Level Apartment

Desk, blackout curtains, iron/ironing board, free WiFi

Self-Catering Two Bedroom Estuary View Level Apartment

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Self-Catering Two Bedroom Penthouse Estuary Apartment

Self-Catering Two Bedroom Penthouse Estuary Apartment | Desk, blackout curtains, iron/ironing board, free WiFi

Self-Catering Two Bedroom Penthouse Estuary Apartment

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Self-Catering Two Bedroom Estuary View Duplex Apartment

Desk, blackout curtains, iron/ironing board, free WiFi

Self-Catering Two Bedroom Estuary View Duplex Apartment

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

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About this property

Passage House Hotel

Riverside hotel with 24-hour front desk and restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and a business centre. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, a 24-hour front desk and a computer station.
Passage House Hotel offers 90 accommodations with coffee/tea makers and a hairdryer. This Newton Abbot hotel provides complimentary wireless Internet access.

Bathrooms include a combined bath/shower unit. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Passage House Hotel. During your stay, you'll be within walking distance of Newton Abbot Racecourse. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Amenities include a front desk safe, a business centre and meeting rooms
  • Guests have great things to say about the helpful staff and the location
  • 12 minutes by car from Dartmoor National Park and 14 minutes from Princess Theatre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business centre and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. A terrace, an arcade/games room, and a garden are also featured at the business-friendly Passage House Hotel. Free self parking is available.

This 3-star Newton Abbot hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7 AM to 9:30 AM and at the weekend from 8 AM to 10 AM.
Vue Restaurant – This restaurant serves breakfast, lunch and dinner.
Passage House Inn – Overlooking the garden, this family restaurant serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee 7 AM to 9:30 AM on weekdays and 8 AM to 10 AM on weekends; GBP 15 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Passage House Inn
  • Vue Restaurant

Things to do

  • Arcade/game room

Family friendly

  • Arcade/game room

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 16

Check-out

Check-out before 10:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 25
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from October 9 2025 to April 1 2026 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Swimming pool
The property will be renovating from 24 October 2025 to 31 March 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Front desk
  • Guestrooms

Guests will have access to the following alternative facilities during the renovation:

  • Recreational facilities

During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15 per person
  • Late check-out fee: GBP 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Passage House Hotel Newton Abbot
Passage House Newton Abbot
Hotel Passage House Hotel Newton Abbot
Newton Abbot Passage House Hotel Hotel
Hotel Passage House Hotel
Passage Hotel
Passage House
Passage House Hotel
Passage House
Best Western Passage House Hotel
Passage House Newton Abbot
Passage House Hotel Hotel
Passage House Hotel Newton Abbot
Passage House Hotel Hotel Newton Abbot

Passage House Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 297 out of 871 reviews
Rating 8 - Good. 361 out of 871 reviews
Rating 6 - Okay. 140 out of 871 reviews
Rating 4 - Poor. 51 out of 871 reviews
Rating 2 - Terrible. 22 out of 871 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness
Comfortable beds and adjustable heating as weather became cold and damp. Very clean. I had anticipated a few toiletries so didn't bring shampoo or anything. Biscuit and decaf coffee not resupplied on second day . Staff helpful but scarce. Tea/coffee machine was not operating sometimes nor enough clean cups available. Nice fresh fruit salad at breakfast but smoked salmon very salty. Breakfast wasn't free but included in cost btw
Stayed 2 nights in Oct 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel bedroom very clean, staff very friendly good breakfast
Stayed 1 night in Oct 2025

4/10 Poor

Sean

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Full review on Google maps.
Stayed 1 night in Oct 2025

4/10 Poor

David

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
1st room offered had toilet seat in broken unsafe condition Who cleaned room and therefore did not even wipe around the toilet seat ? A nice touch would have been a hotel courtesy car for station or racecourse on racedays
Stayed 2 nights in Sep 2025

6/10 Okay

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed many times at the Passage House as convenient but rooms are tired and on the last occasion the water was not very hot for both the shower and sink. Breakfast cereal choices have become more limited but the cooked breakfast was excellent and well presented. Also on the plus side a comfortable bed.
Stayed 2 nights in Sep 2025

8/10 Good

Michael Elsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been staying at the Passage Inn Hotel for many years & we’ve always returned as we have enjoyed it & we have recommended it to friends who have stayed & still returning like us.
Stayed 3 nights in Sep 2025

10/10 Excellent

Louis

Liked: Cleanliness, staff & service
Decking in bad condition
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Travelled with partner
The bed was SOO comfortable, sheets and towels lovely, white & clean and we had a really good night's sleep. Great view. However, the room was very dirty, carpet filthy and not hoovered with all sorts of debris clearly visible just under the bed. The bathroom was tatty with dirty brown edged mastick and the uplighting highlighted ancient looking cobweb 'curtains'. The phone and kettle were ancient and filfthy. The bath drained too slowly not to have a blockage problem. My mum would not have stayed in this room! Most staff were lovely. A bearded man we encountered behind the bar was a total misery.
Stayed 1 night in Sep 2025

8/10 Good

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable stay in a pleasant location

I have stayed at the Passage House a few times as family members and grandchildren live within walking distance. I have always found the staff friendly and professional. The room was spacious and although the facilities are a little tired and dated it was comfortable enough. Breakfast was good and hearty with plenty of choice. For the first time I walked into Newton Abbot along the river footpath which meant I could leave the car at the hotel which was definitely a bonus for a day at the races.
Stayed 4 nights in Sep 2025

4/10 Poor

Nicola

Disliked: Cleanliness, property conditions & facilities
Room was adequate, hotel a bit run down, staff friendly enough but not overly attentive. Room looked clean, however in the morning the bathroom floor got very wet, I used one of their white towels to mop it up and it ended up black!! Also cobwebs on bathroom ceiling, rust patches on radiator etc. The hotel has had its day and just feels a little unloved.
Stayed 1 night in Sep 2025

10/10 Excellent

Beo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely recommend and go back used as a stay for airport flight stop over but all facilities looked good and food was a good price
Stayed 1 night in Sep 2025

8/10 Good

Vidyadhar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall Good

Good Hotel, Decent family room for 3. Only stayed for a night. Hot breakfast took ages to arrive, if they could fix that I'd give 5 stars. Hotel looks a bit dated.
Stayed 1 night in Sep 2025

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice pub attached
Stayed 1 night in Sep 2025

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property is in a lovely area, over looking the estuary, staff are very friendly. The rooms are a bit dated but clean.
Stayed 1 night in Sep 2025

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort

Location 11/10

11/10 for the location. Great views and direct access to a lovely walk into Newton Abbott. Large carpark, leisure facilities were good. What let us down was the breakfast on the first morning. Got sat down then forgotten about. When we did eventually get our traditional English order the hash-brown was mouth burning but the rest of the plate stone cold! However the next day had an Eggs Benedict and it was fine so we won't be put off staying again.
View from our window
Direct access to a great walk
Stayed 2 nights in Sep 2025

10/10 Excellent

Kevin

Liked: Cleanliness
Stayed 2 nights in Aug 2025

10/10 Excellent

Martin

Travelled with family
Stayed 2 nights in Aug 2025

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities , comfortable beds , staff lovely would use again
Stayed 2 nights in Aug 2025

8/10 Good

Iain

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel brilliant location really pleasant stay
Stayed 1 night in Aug 2025

8/10 Good

Francis

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

3* hotel at moment

Standard 3* hotel, all was very nice it's just coming to stage where some things need updating eg bath/shower was tiny to point that shower curtain couldn't stop clinging and the shower was didn't have enough power As said, all nice enough and staff are very friendly
Stayed 4 nights in Aug 2025

6/10 Okay

Naomi

Travelled with family
Liked: Amenities
Our room for was a good size& quiet. The wifi didn't work unless we were by the door. Room 45
Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Helen

Stayed 3 nights in Aug 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities
Overall, very good slightly dated decor could’ve done with a handrail in the shower couldn’t,get kettle in the sink to refill it, bedroom nice quiet room comfortable bed.
Stayed 1 night in Aug 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel

Fantastic hotel, clean, tidy and bed was super comfy. Area around the hotel is lovely with lots of restaurants etc. Metro is only a 2 min walk. Didnt have breakfast so cannot comment on that. Highly recommend
Stayed 3 nights in Jun 2025