4/10 Poor
Da
Travelled with family and small children
29 Aug 2025
Two key factors to why I chose this hotel, I chose it for maximum comfort and the convenience of not having to fuss with seeking out breakfast and coffee in the morning. I travelled with two young kids so this was very important to me. My stay was very uncomfortable. The bed was broken, which made the mattress cave in. I did not know this until later because we went out doing tourist things. Learnt this after crawling into bed late that evening. Needless to say did not sleep at all because of this and when we mentioned it to the front staff the next day we were given a I'm so sorry you had that experience but no means to fix the problem or compensate us for the discomfort we encountered. It was very disappointing because for a higher end hotel you would think this issue is a priority and a standard of service they would uphold. Will not be booking again and will seek out another operator that makes comfort a priority.
Da
Stayed 1 night in Aug 2025
































