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Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG

Property class: 3

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Photo gallery for Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG

A large hotel with a prominent Staybridge name, a Holiday Inn & Suites sign, and a well-lit entrance with a covered walkway.
A dining table set for six with chairs, a vase with flowers, and a view of the cityscape through large windows.
A modern hotel lobby with a reception desk, seating area, and a fireplace.
A stone wall with a fire feature and green lighting.
A modern living room with a bowling pin mural, a brown sofa, orange armchairs, and a wooden coffee table.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
327 Ontario St, St. Catharines, ON, L2R5L3
  • Place, Montebello Park
    ‪4 min drive‬
  • Place, FirstOntario Performing Arts Centre
    ‪6 min drive‬
  • Place, Brock University
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

A modern hotel room with a large bed, wooden headboard, bedside lamps, a desk, and a window with blinds.

Standard Room, 1 King Bed

8.4 out of 10
Very good
(8 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Mobility Accessible)

A modern hotel room with a large bed, wooden headboard, bedside lamps, a desk, and a window with blinds.

Standard Room, 1 King Bed, Roll-in Shower (Mobility Accessible)

9.0 out of 10
Wonderful
(8 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Jetted Tub

A modern hotel room with a large bed, wooden headboard, bedside lamps, a nightstand, and a bathroom visible through an open door.

Suite, 1 King Bed, Jetted Tub

8.4 out of 10
Very good
(19 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room

Standard Room | Premium bedding, desk, soundproofing, iron/ironing board

Standard Room

9.4 out of 10
Exceptional
(3 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

A hotel room with two beds, a desk, a chair, and a large window with blinds.

Suite, 1 Bedroom

8.0 out of 10
Very good
(15 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, and a large window with blinds.

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(48 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 Bedroom

A modern living room with a grey sofa, a green throw pillow, and a wall-mounted abstract art piece.

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(4 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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About this property

Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG

Along with an indoor pool, this smoke-free hotel has a restaurant and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness centre, a rooftop terrace and a 24-hour business centre are on-site. Change of towels is available on request
Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG offers 181 air-conditioned accommodations with coffee/tea makers and complimentary newspapers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

Children aged under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG. During your stay, you'll be connected to the convention centre and within walking distance of Montebello Park. Free WiFi in public areas, free self-parking and 2 bars are available.
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy American cuisine while dining at Ostin's Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • 6 minutes by car from Lake Ontario and 10 minutes from Outlet Collection at Niagara
  • Cats and dogs welcome for a fee (restrictions apply)
Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG offers its guests an indoor pool and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 19375 square feet (1800 square metres) and includes a conference centre. A rooftop terrace, barbecue grills, and an arcade/games room are also featured at the family-friendly Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG. Self parking is free.

This 3-star St. Catharines hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Ostin's Restaurant – This restaurant specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Baci Caffe – This coffee shop specialises in American cuisine and serves breakfast and lunch. Open daily.
Parkway Social – This bar specialises in American cuisine and serves lunch, dinner and light fare. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CAD 5 to 25 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Baci Caffe
  • Ostin's Restaurant
  • Parkway Social

Things to do

  • 24-hour gym
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Bowling alley
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Bowling alley
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (19,375 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (69 centimetre high)
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Built in 1970
  • Comprehensive food waste policy
  • Fireplace in lobby
  • Local artist showcase
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: CAD 69.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 15.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 300.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CAD 5 to 25 per person
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: CAD 69.00 (subject to availability)
  • Rollaway bed fee: CAD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel St. Catharines
Holiday Inn St. Catharines
Holiday Inn Hotel Suites St. Catharines Conference Center

Holiday Inn Hotel & Suites St. Catharines Conference Center by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 487 out of 1003 reviews
Rating 8 - Good. 289 out of 1003 reviews
Rating 6 - Okay. 127 out of 1003 reviews
Rating 4 - Poor. 53 out of 1003 reviews
Rating 2 - Terrible. 47 out of 1003 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Rhea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super clean and felt luxurious, we loved the hotel !
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room / staff was wonderful
Room is gorgeous
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Shana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently remodeled, great place for the conference we attended. Staff were lovely.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, room was nice and clean staff was helpful
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, the amenities occupied my young teen, staff was friendly and their cleaning supplies/disinfecting products smelled amazing!!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Arianna

Liked: Cleanliness
Clean, friendly, fun, with great restaurants and amenities,
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all so very helpful and kind. Rooms were spacious and clean. Would 100% recommend this hotel bc
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean. Breakfast was very good. Didn't get a chance ti use the amenities but Bowling and other entertainment area as part of the hotel was super cool. I'd definitely stay there again.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Nadine

Liked: Cleanliness, amenities, property conditions & facilities
Clean, friendly staff and nice amenities
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean, comfortable hotel with very friendly and helpful staff. We have stayed here before, and we will definitely stay here again in future!
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Nevyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 4 nights in Jul 2025
Verified review

8/10 Good

Tony

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was great
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Mike

Liked: Cleanliness, amenities, property conditions & facilities
This is the stand out best business stay hotel in St. Catharines.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Pat

Liked: Cleanliness, amenities, property conditions & facilities
The staff were good and the room was very good!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Matt

Liked: Cleanliness, amenities, property conditions & facilities
Hotel restaurant andin bowling alley were perfect
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Jodian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious for the family. Breakfast was good there was variety.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Julie

Liked: Cleanliness
Great
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Acuña

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place would stay again
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really impressed with this hotel. It was a very clean, large room. Staff were very helpful from the moment we arrived. The bed was comfy and the shower was awesome. Wish we had stayed longer!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

stella

Liked: Cleanliness, staff & service, amenities
Great breakfast options
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Connie

Liked: Cleanliness, amenities, property conditions & facilities
The room wa clean and comfortable. The staff was pleasant and helpful.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great staff
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Shayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at this hotel and we will be booking again for sure!!
Stayed 1 night in Jul 2025