4/10 Poor
Elizabeth
4 Sept 2025
I reserved our room only a few days before our stay but received a call two days prior stating that the Oakes Hotel was having some plumbing issues and we were transferred to the Hilton Niagara Falls/Falsview Hotel and to go there directly. On checking in we were given a room with a window facing the cement wall of another building on the 10th floor. We were tired and decided to make the best of it. On checking out the clerk at the front desk said that we should have complained once we saw the room and was sorry about that. I will never book an Oakes Hotel or a Hilton Hotel again.
Note: on checking the reviews of the Oakes Hotel ( I know, too late, after the fact) there were numberous other people that were transferred to the Hilton as far a 2 weeks ago due to plumbing issues. So not sure why I was able to book just days before our stay.


Elizabeth
Stayed 3 nights in Aug 2025




























