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Hotel Grand Toya

3.0 star property

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Photo gallery for Hotel Grand Toya

Hot springs
In-room safe, desk, blackout curtains, rollaway beds
Front of property
Property entrance
Restaurant

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Business services
  • Housekeeping

Explore the area

View in a map
144 Toyako Onsen, Toyako, Hokkaido, 049-5721
  • Place, Toyako Onsen
    ‪1 min walk‬
  • Place, Shikotsu-Toya National Park
    ‪1 min walk‬
  • Place, Toyako Hot Spring
    ‪5 min walk‬

Room options

View all photos for Lake View Japanese Style Room with Shared Bathroom

In-room safe, desk, blackout curtains, rollaway beds

Lake View Japanese Style Room with Shared Bathroom

  • Sleeps 4
  • Free Wi-Fi

View all photos for Japanese-Style Room with Shared Bathroom + Private Toilet (Breakfast included)

In-room safe, desk, blackout curtains, rollaway beds

Japanese-Style Room with Shared Bathroom + Private Toilet (Breakfast included)

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Japanese-Style Room with Shared Bathroom + Private Toilet (Room Only)

In-room safe, desk, blackout curtains, rollaway beds

Japanese-Style Room with Shared Bathroom + Private Toilet (Room Only)

9.0 out of 10
Wonderful
(2 reviews)
  • Lake view
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

View all photos for Japanese-Style Room with Shared Bathroom & Private Toilet (Half Board)

In-room safe, desk, blackout curtains, rollaway beds

Japanese-Style Room with Shared Bathroom & Private Toilet (Half Board)

8.8 out of 10
Excellent
(8 reviews)
  • Lake view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons
  • Free Wi-Fi

Quadruple Room With Shared Bathroom

  • Sleeps 4
  • Free Wi-Fi

8-tatami Mat Japanese-style Room Facing The Lake (equipped With Air Conditioning And Washing Machine Toilet) [Standard] [Japanese Room] [Non-smoking] [Lake View]

  • Sleeps 4
  • Free Wi-Fi

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About this property

Hotel Grand Toya

This hotel features a coffee shop/cafe, a meeting room and gift shops/newsstands. Free WiFi in public areas and free self parking are also provided. Additionally, camper van/bus/lorry parking, a front desk safe and a ballroom are on-site. Bathrooms are shared.
Hotel Grand Toya offers 39 air-conditioned accommodations with a safe and complimentary slippers. Flat-screen televisions come with satellite channels.

Guests have access to shared bathrooms. Bathrooms include toilets with an electronic bidet and children's slippers. This Toyako hotel provides complimentary wired and wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Services include massages. Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.
During your stay at Hotel Grand Toya, you're just a quick walk from Toyako Hot Spring. Enjoy features like free WiFi in public areas and free self-parking, plus a coffee shop/cafe.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Amenities include a front desk safe, a meeting room and a gift shop
  • On-site recreation includes hot springs
  • 6 minutes by foot from Toyako Hot Spring and a 2-minute drive from Lake Toya
There's a coffee shop/cafe on site. Public spaces have free WiFi. Hotel Grand Toya offers its guests hot springs. A vending machine, gift shops/newsstands, and a front desk safe are also featured at Hotel Grand Toya. Self parking is free.

Smoking is allowed in designated areas at this 3-star Toyako hotel.

For a fee, guests can enjoy a Japanese breakfast daily from 7:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free breakfast available
  • A coffee shop/cafe

Things to do

  • Hot springs

Family friendly

  • Rollaway/extra bed (surcharge)

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • Lift

More

  • Ballroom
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • 2 shared bathrooms
  • Children's slippers
  • Hair dryer (on request)
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

More

  • Air conditioning
  • Desk
  • Heating
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 6:30 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.
This property's rollawayextra bed fee is charged for children ages 2-6

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for JPY 1100.0 per stay.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 100.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: JPY 1100.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 9:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hotel Grand Toya
Grand Toya
Hotel Grand Toya Toyako-Cho, Hokkaido, Japan
Hotel Grand Toya Hotel
Hotel Grand Toya Toyako
Hotel Grand Toya Hotel Toyako

Hotel Grand Toya Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 42 out of 173 reviews
Rating 8 - Good. 69 out of 173 reviews
Rating 6 - Okay. 44 out of 173 reviews
Rating 4 - Poor. 14 out of 173 reviews
Rating 2 - Terrible. 4 out of 173 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

4/10 Poor

Supanan

Liked: Room comfort

Very old hotel

Very old hotel but the location is excellent The lake view from the room is incredible
Stayed 1 night in Apr 2025
Verified

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view for fireworks. Delicious dinner. Quick checkin.
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Futoshi

Liked: Cleanliness
Very beautiful place and quiet comfort, and amazing fireworks. it become my favorite!
Stayed 1 night in Jun 2025
Verified

8/10 Good

Yuko

Liked: Cleanliness, staff & service, property conditions & facilities
The view of Lake Touya was superb. We had a small room for 3 but I didn’t mind. We had somewhat overcast days so the mountains in the lake was a bit blurr but it made the scenery more mythical.
Stayed 1 night in Aug 2024
Verified

8/10 Good

THERESA L H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Stay

Mixed feeling when read reviews, turn out is a good stay, adequate room size, dinner & breakfast are Japanese sets, not bad ! Can view fireworks from room window, take bath in onsen at level one, toilet in the room. Staffs are friendly.
Room for 3 pax
Room for 3 pax
Dinner
Breakfast
Stayed 1 night in Aug 2024
Verified

8/10 Good

THERESA L H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Stay

Mixed feeling when read reviews, turn out is a good stay, adequate room size, dinner & breakfast are Japanese sets, not bad ! Can view fireworks from room window, take bath in onsen at level one, toilet in the room. Staffs are friendly.
Room for 3 pax
Dinner
Breakfast
Fireworks
Stayed 1 night in Aug 2024
Verified

8/10 Good

Yen Ping

Liked: Cleanliness, staff & service, room comfort
Hotel was a bit dated but was clean. Room was big enough for three. But do note that there is no shower in the room so we had to use the public bathroom on level 1. View of lake from the room was amazing.
Stayed 2 nights in May 2023
Verified

4/10 Poor

Isabel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel needs to be renovated, the onsen is very old and dark. The room is very basic but the view is great. We could see the fireworks from our bedroom window. The staff were very nice. It’s conveniently located near the bus station. I would splurge to stay at a better hotel that has an onsen that is inviting and that has better accommodations. Feels like an hotel from the 80s!
Stayed 3 nights in Oct 2024
Verified

8/10 Good

Yun Seong

Liked: Cleanliness, staff & service
This is an older hotel, and it has its charm. Japanesd style rooms and also common bath area at the basement. Staff were very helpful, one even parked my car, and have English explanation especially for the protocol to use the public bath. Right by the lakeside, and we have a room with great view of lake and mountain. Did not eat there as it was an over nighter for us. Good place to experience onsen, Japanese style room, reminding me of ryokans.
Stayed 1 night in Apr 2023
Verified

8/10 Good

Hanae

Liked: Staff & service, amenities, property conditions & facilities
The location of this property directly in the lakefront was amazing and offered a beautiful view of the lake from the room. The facility is rather dated overall, but the room was clean and stocked with everything we needed for the stay. The parking lot was convenient and free. Another convenience was the hotel's location in front of the tour boat departure point. The only area of disappointment was that the building was very loud, and by 6am or so, we could hear all the activity around the building quite loudly, such as doors being opened and slammed shut. Perhaps this was because our room was in front of the pantry room (which I guessed was the kitchen?). Other than that, this was a good stay and a good value for the price.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

HONG

Liked: Cleanliness, staff & service, amenities
餐點很好吃 飯店位置也很好，距離湖面超級近
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

ShengYu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

很理想的渡假勝地

這個飯店是一個很經濟的溫泉旅館，跟附近的旅館比起來，他的價格非常的令人滿意。
Stayed 1 night in Aug 2025
Verified

6/10 Okay

Verified traveller

湖の前

湖の前で眺望が良いです。古いホテルてすが特に不満はないてす。ブラス料金で部屋食にしてくれました。
Stayed 1 night in Jun 2025
Verified

8/10 Good

Chi Fung

Liked: Cleanliness, staff & service
舊式一泊二食 比起自助餐吸引 但要接受舊的設施裝潢
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

鄰近洞爺湖的飯店

鄰近洞爺湖溫泉駅、與洞爺湖，窗戶打開就可以看到洞爺湖。這是一家有點歷史的飯店，處處可以看到歲月的痕跡，傳統的塌塌米房與一泊二食的餐廳均有著昭和時代的感覺，甚至服務人員也是上了年紀，有股特別的親切感。溫泉水有滑膩感，泡起來很舒服。
Stayed 1 night in Jan 2025
Verified

8/10 Good

Yuk Kit

Liked: Staff & service, property conditions & facilities
寧靜舒服
Stayed 1 night in Dec 2024
Verified

6/10 Okay

TAKAKO

Liked: Staff & service
施設の古さは否めませんが、部屋から洞爺湖が見えて、ロケーションは良いです。 お風呂にはドライヤーが２つしかなくて、混む時間帯は不便です。 値段相応でした。
Stayed 1 night in Dec 2024
Verified

8/10 Good

Shao Chi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
雖然是老飯店，但地理位置很棒，前面巴士總站，後面汽艇出發站，在房間就可以看見洞爺湖的煙火，飯店溫泉也不錯，和式的房間我喜歡
Stayed 3 nights in Oct 2024
Verified

6/10 Okay

Akio

まあまあ、良かったです。
Stayed 1 night in Sep 2024
Verified

6/10 Okay

kouki

Liked: Property conditions & facilities
Disliked: Cleanliness
従業員さん全てが感じ良くて安心できました
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉が良かった、便利で、良いどころです
Stayed 1 night in Jul 2024
Verified

6/10 Okay

HIROYOSHI

Liked: Staff & service
Disliked: Cleanliness, amenities
古いが便利よい
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Tomie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
久しぶりの家族との旅行でした お食事も心がこもってて温泉も丁度良い湯加減で心から樂しむ事ができ良き思い出となりましたありがとうございました
Stayed 1 night in May 2024
Verified

10/10 Excellent

ヒロキ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ゆっくりできた
Stayed 1 night in Feb 2024
Verified

8/10 Good

Hiroya

Liked: Cleanliness, staff & service, amenities
景色が素晴らしく、花火も堪能しました
Stayed 1 night in Aug 2023