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M Hotel

3.0 star property

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Photo gallery for M Hotel

A modern building with a white facade, multiple windows, and a visible fire escape.
A modern hotel lobby with leather sofas, a Christmas tree, and a reception desk.
A hotel room with a bed, a sofa, a dining table with chairs, a coffee table, and a window with blinds.
A modern lobby with a round seating area, a large wall-mounted fireplace, and a view of the outdoors through a glass door.
A modern hotel room with a bed, a sofa, a dining table, and a coffee table.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Laundry room

Explore the area

View in a map
170-145 Aza Yamada, Kutchan, Hokkaido, 044-0081
  • Place, Niseko Tokyu Grand HIRAFU
    ‪1 min walk‬
  • Place, Niseko-Shakotan-Otarukaigan Quasi-National Park
    ‪6 min walk‬
  • Place, Niseko Hanazono Resort
    ‪24 min drive‬

Room options

View all photos for Standard Room, Non Smoking

A hotel room with two beds, a wooden headboard, a small desk, and a kitchenette area.

Standard Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed
  • Free Wi-Fi

View all photos for Suite, Non Smoking

A modern hotel room with a dining area, a sofa, a TV, and a bed with red pillows.

Suite, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About this property

M Hotel

Self parking, concierge services and laundry facilities are available at this hotel. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include a front desk safe and a vending machine. Limited housekeeping is available.
M Hotel offers 36 air-conditioned accommodations with coffee/tea makers and complimentary slippers. Full-sized fridge/freezers and microwaves are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with satellite channels. Housekeeping is offered on a limited basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at M Hotel, you're just a quick walk from Niseko Tokyu Grand HIRAFU. Free WiFi in public areas, a free area shuttle and a round-trip airport shuttle (surcharge) are available.
  • Free WiFi
  • Self-parking available for a fee
  • Amenities include a front desk safe, laundry facilities and a lift
  • Just a 2-minute walk from Niseko Tokyu Grand HIRAFU and 7 minutes on foot from Niseko-Shakotan-Otarukaigan Quasi-National Park
  • Free local-area shuttle service
M Hotel offers its guests a vending machine, ski storage, and concierge services. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. M Hotel also features laundry facilities, a front desk safe, and a lift. For a fee, parking is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free area shuttle
  • Ski shuttle nearby
  • Parking on site (JPY 5,000 per night)
  • Limited on-site self parking

Things to do

  • Ski storage

Family friendly

  • Free area shuttle
  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (limited availability)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Full-sized refrigerator/freezer
  • Microwave

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • An effective city/local tax rate of 3.00 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: JPY 35000 per vehicle (one way)
  • Self-parking fee: JPY 5000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

M Hotel Kutchan
M Kutchan
M Hotel Hotel
M Hotel Kutchan
M Hotel Hotel Kutchan

M Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 32 out of 57 reviews
Rating 8 - Good. 14 out of 57 reviews
Rating 6 - Okay. 8 out of 57 reviews
Rating 4 - Poor. 1 out of 57 reviews
Rating 2 - Terrible. 2 out of 57 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Hailin

Excellent location and very friendly staff! Highly recommended!
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Excellent staff, special mention for Keith and Sam who went above and beyond.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Phuoc

Liked: Cleanliness, amenities, property conditions & facilities
Room had a solid view of the mountain and a 10min walk to Grand Hirafu Base and a 2 min walk to the buses!
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Decent breakfast, helpful staff and nice to have shuttle transfers. Note that rooms are not serviced during the stay.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Naronksak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice comfy hotel close to ski areas.

Friendly staff who are very attentive to our needs. Good facilities and breakfast.
Stayed 3 nights in Dec 2017
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing hot breakfast. helpful front desk
Stayed 3 nights in Dec 2024
Verified review

6/10 Okay

Julie

Liked: Staff & service, amenities, property conditions & facilities
Great location, easy walk to nearby restaurants, shuttle buses and supermarket. Average breakfast. Room only cleaned once in our 11 night stay and bin emptied on one other occasion. We had the same sheets for all 11 nights which I've never experienced at a hotel ever! The staff were always friendly and knowledgeable. Great to have them pick us up and drop us off to the Welcome Centre for the bus to Sapporo Airport.
Stayed 11 nights in Feb 2026
Verified review

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful to pick up and drop offs
Stayed 10 nights in Feb 2024
Verified review

10/10 Excellent

Amanda

Liked: Amenities, property conditions & facilities
Great stay just thought could have been better with replacing towels and cleaning room. Didnt have room cleaned and had to ask for tkwels
Stayed 6 nights in Dec 2025
Verified review

8/10 Good

Ziv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice basic hotel, friendly staff

Great location, lots of bars and restaurants, close to the bus. The hotel is very basic which was fine for the price we paid. Nice simple worm breakfast that never changes. Staff are all foreigners very friendly and knowledgeable. On the first day we had many questions and Jess was very patient and helpful with a big smile.
Stayed 5 nights in Feb 2024
Verified review

10/10 Excellent

marcos

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 5 nights in Mar 2025
Verified review

10/10 Excellent

Shin Fung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Green Line of the Hirafu Shuttle Bus stops right outside the Hotel, and makes for an extremely convenient way to travel to the Hirafu Mountain Centre with all your ski equipment in tow. A 5-10mins level ground walk to Aya Niseko ski resort provides another choice for skiing. Breakfast is from 715-915am, with enough items to select for 2-3 days.
Stayed 3 nights in Jan 2024
Verified review

6/10 Okay

Juver

Over-priced

Don't expect too much! Most of the staff are under working holiday visa
Stayed 2 nights in Jan 2024
Verified review

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Right in the action - for better or worse

The M Hotel is right in the heart of Grand Hirafu. This is great if you want to party into the wee hours, walk to the resort, or dine at food trucks. This is not great if you want to sleep. Freddie's bar is two doors down and you can hear the bumping music and yelling patrons until from about 11pm - 1:30 am. Then, from 1:30-4am you hear wasted people hooting & hollering, falling, and even sledding down the icy & snowy street. We embraced the noise during this part of our trip, but just a heads up for future travelers. The breakfast is a western buffet with made to order eggs - which is a nice touch.
Stayed 2 nights in Jan 2025
Verified review

4/10 Poor

Mark

Disliked: Cleanliness, staff & service
Room was dirty with hair and dust under beds. Limited towel and bedding service. No milk or tea bags in room. Staff were unfriendly and unhelpful. Cooked breakfast everyday was cold and staff paid no attention to refilling coffee or replenishing food that had run out. Would not recommend
Stayed 11 nights in Jan 2024
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5/5 stay

My stay at the M hotel was amazing! It’s so convenient and close to the town. They will pick you up and drop you off at the welcome center so that you don’t have to walk with all of your luggage. They also have free breakfast!
Stayed 4 nights in Feb 2020
Verified review

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in convenient location. The Hirafu shuttle, which takes you up to the gondola, stops right down the street from this hotel. The breakfast is pretty great considering that it’s free with your stay. The hotel staff seems entirely from Australia, so they all speak English.
Stayed 4 nights in Feb 2020
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Niseko Stay

Loved our room - spacious by Japanese standards. Excellent location to the slopes and food options. Service very good.
Stayed 5 nights in Feb 2020
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, v clean, comfortable, v helpful staff. Only issue I had was the hot water supply in the shower was a little unstable
Stayed 3 nights in Jan 2020
Verified review

2/10 Terrible

john

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

'M'hotel where 'M' stands for mediocre.

Without fear of contradiction i can categorically state that this hotel plumbs new depths in terms of customer service. The hotel's glossy promotional material fails to mention the fact that housekeeping services are only available every 3 days, moreover, the bathroom amenities normally found is Japanese hotels were conspicuously absent. On arrival at the hotel on Friday 3rd January I was asked to allow my debit card to be photocopied, when i questioned this I was informed that it is the hotel's policy to cover against damage or loss from the room. On Monday morning 6th January and prior to checking out of the hotel I received a notification from my bank in Singapore that some low-life in Australia had used my debit card details to make a purchase via Paypal, coincidence? When I raised the issue with the Australian receptionist he became quite agitated and defensive, you can draw your own conclusions.
Stayed 3 nights in Jan 2020
Verified review

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Pillows and bed were uncomfortable for $400/night in a small room like this. Hardly any amenities given as compared to a japanese hotel.
Stayed 5 nights in Dec 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Breakfast was great with okay variety of menu etc. We had rented out skies, boots and poles and on the last day we were able to just leave the rental goods to the hotel securely and just leave the hotel as the staff managed to handle the return when a guy from the rental company picked up those goods.
Stayed 2 nights in Mar 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
good location. Not too far From food and mini mart. Definitely maybe five minutes walk to rental shop
Stayed 3 nights in Mar 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay. Staff were very friendly and helpful especially Stella. Daily breakfast was sufficient to fuel up for the ski slopes! Nice and queit in the heart if Hirafu... short 10-12 min walk to Grabd Hirafu
Stayed 6 nights in Feb 2019