Hotel Riu Palace Aruba - All Inclusive

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Where to?

Dates

December 2025

January 2026

2 outdoor pools, pool umbrellas, pool loungers

5 restaurants, breakfast, lunch, dinner served; Fusion cuisine

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
Breakfast included

Explore the area

J.E. Irausquin Blvd 79, Noord

Place, The Casino at Hilton Aruba
‪3 min walk‬
Place, Palm Beach
‪3 min walk‬
Place, Hyatt Regency Casino
‪9 min walk‬
Airport, Oranjestad (AUA-Queen Beatrix Intl.)
‪11 min drive‬

Room options

Free minibar, in-room safe, desk, blackout curtains

Suite Junior

39 sq m
Sleeps 4

Suite Junior with Side Sea View

35 sq m
Sleeps 4

Junior Suite, Partial Ocean View (U)

Very good

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

Excellent

39 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Suite, Ocean View (U)

Wonderful

61 sq m
Sleeps 3
1 King Bed

Suite, Jetted Tub, Ocean View (U)

61 sq m
Sleeps 3
1 King Bed

Standard Double Room (L)

Excellent

35 sq m
Sleeps 3
1 King Bed

Junior Suite, Partial Ocean View (L)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (L)

39 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (E)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

Very good

39 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

39 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Suite, Ocean View (B2C-US)

61 sq m
Sleeps 3
1 King Bed

Suite, Jetted Tub, Ocean View (B2C-US)

61 sq m
Sleeps 3
1 King Bed

Suite, Ocean View (C)

Very good

61 sq m
1 bedroom
Sleeps 2
1 King Bed

Junior Suite, Ocean View (C)

Very good

39 sq m
1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds

Double Room (ROH | C)

Exceptional

35 sq m
Sleeps 2
1 King Bed

Suite (U)

Very good

61 sq m
1 bedroom
Sleeps 3
1 King Bed

Junior Suite (L)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Sea View (L)

61 sq m
1 bedroom
Sleeps 2
1 King Bed

Suite, Ocean View (L)

61 sq m
1 bedroom
Sleeps 2
1 King Bed

Suite, Ocean View (E)

61 sq m
1 bedroom
Sleeps 3
1 King Bed

Suite, Jetted Tub, Sea View (E)

61 sq m
1 bedroom
Sleeps 3
1 King Bed

Suite (B2C-US)

1 bedroom
Sleeps 3
1 King Bed

Standard Double Room (E)

33 sq m
Sleeps 4
1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

39 sq m
2 bedrooms
Sleeps 8
2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

39 sq m
2 bedrooms
Sleeps 8
2 King Beds OR 4 Double Beds

Junior Suite (C)

33 sq m
1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (B2C-CA)

1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite (B2C-CA)

1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds

Double Room (ROH | B2C-CA)

Sleeps 2
1 King Bed

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

2 bedrooms
Sleeps 8
2 King Beds OR 4 Double Beds

Suite, Ocean View (B2C-CA)

1 bedroom
Sleeps 2
1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

2 bedrooms
Sleeps 8
2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms (L)

1 bedroom
Sleeps 6
2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Oceanfront (L)

1 bedroom
Sleeps 8
2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (C)

Sleeps 4
1 King Bed

Junior Suite, Partial Ocean View (B2C-CA)

Sleeps 4
1 King Bed

Junior Suite, Connecting Rooms, Partial Ocean View (C)

Sleeps 8
1 King Bed

Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

Sleeps 8
1 King Bed

Suite Junior with Sea View

39 sq m
Sleeps 4

Suite with Sea View

61 sq m
Sleeps 2

Suite Premium with Sea View

61 sq m
Sleeps 2

Similar properties

Pool
Hot tub
Breakfast included
All-inclusive

About this property

Hotel Riu Palace Aruba - All Inclusive

Family fun on the beach, with 2 outdoor pools, near Hyatt Regency Casino

Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Aruba - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.

Hotel Riu Palace Aruba - All Inclusive offers 450 accommodations with free minibar items and a safe. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, Access to hot tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Our customers tell us they can't get enough of Hotel Riu Palace Aruba - All Inclusive's great beach location. During your stay, you're just a quick walk from Palm Beach. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.

Free buffet breakfast served daily
Free Wi-Fi in some public areas
Free self-parking
Drinking and dining options include 5 restaurants, a coffee shop, a swim-up bar and a poolside bar
Take a swim in the 2 outdoor pools or soak in the hot tub
Indulge with hot stone massages, reflexology or facials at the spa
Services include babysitting, a children's club and dry cleaning/laundry
On-site recreation includes a gym, a sauna and volleyball
Guests have great things to say about the pool and the clean guestrooms
Within a 10-minute walk of Palm Beach and Hyatt Regency Casino

Hotel Riu Palace Aruba - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Hotel Riu Palace Aruba - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a health club. Self parking is free.

Smoking is allowed in designated areas at this 4-star Noord property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.

Don Nicolás – This buffet restaurant serves breakfast and dinner.

Krystal – This theme restaurant specialises in Fusion cuisine and only serves dinner. Open daily.

Sayuri – This theme restaurant specialises in Japanese cuisine and only serves dinner. Open daily.

Milano – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.

Nautilis – This restaurant serves lunch and dinner. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

24-hour room service

In-room minibar (all beverages included)

In-room liquor dispensers

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Volleyball

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transport

Limo/town car service
Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
5 restaurants
6 bars/lounges
A coffee shop/cafe
A poolside bar
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Don Nicolás
Krystal
Milano
Nautilis
Sayuri

Things to do

2 outdoor pools
Beach volleyball
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Full-service spa
Health club
Hot tub
Kayaking
Personal motorised watercraft
Playground
Sauna
Scuba diving
Snorkelling
Surfing/bodyboarding
TV in common areas

Family friendly

2 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Grocery/convenience store
Laundry facilities
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of towels on request
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

1,959 square feet of conference space
Computer station

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Vegetable garden

Full-service spa

5 treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Sports massages
Swedish massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible gym
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

10 floors
3 buildings
Banquet hall
Comprehensive food waste policy
Designated smoking areas
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

Flat-screen TV with premium satellite channels

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Ceiling fan
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Iron/ironing board
LED lighting
Phone
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Renovations and closures

The property will be renovating from 2 July 2025 to 7 May 2026 (completion date subject to change). The following areas are affected:

Selected guestrooms

During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Hotel Riu Palace Aruba - All Inclusive

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

National rating

This property does not have a Aruba Tourist Board rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

All Inclusive Aruba Riu

All Inclusive Aruba Riu Palace

All Inclusive Riu Palace Aruba

Aruba All Inclusive Riu Palace

Aruba Riu All Inclusive

Palace Aruba

Riu Aruba

Riu Palace All Inclusive Aruba

Riu Palace Aruba

Riu Palace Aruba All Inclusive

Riu Palace Aruba All Inclusive Palm Beach

Riu Palace Aruba Palm Beach

Riu Palace Aruba All Inclusive Noord

Riu Palace Aruba Resort

Hotel Riu Palace Aruba Palm - Eagle Beach

Riu Palace Aruba Noord

Riu Palace Aruba All Inclusive All-inclusive property Noord

Riu Palace Aruba All Inclusive All-inclusive property

Riu Aruba Inclusive Noord

Riu Aruba Inclusive Inclusive

Riu Palace Aruba All Inclusive

Hotel Riu Palace Aruba - All Inclusive Noord

Hotel Riu Palace Aruba - All Inclusive All-inclusive property

Hotel Riu Palace Aruba - All Inclusive Reviews

8.2

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

6/10 Okay

Erika

Travelled with family

1 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This resort has a lot to offer. It is beautiful, staff was very friendly and the facilities itself was very clean. The time i was there there were some issues that had altered my overall experience. Upon arrival only 1 elevator was working. It took 45 minutes to get up to our room, once there the keys were not activated. We had to go to the hotel lobby to activate the keys. The next day after a long day of swimming at the pool we go to our room to shower for dinner and there was no water. The water was shut off everyday at 10am during our stay. When there was water it was only cold water. Not use to taking showers in cold water. I don't think this is the norm for the resort but when you bring the concerns to the front desk it's like they do not care and don't handle anything for you.

Stayed 5 nights in Aug 2025

6/10 Okay

Natalia

Travelled with family

1 Sept 2025

Disliked: Amenities, property conditions & facilities

Good buffet and good service

Stayed 4 nights in Aug 2025

6/10 Okay

Qammarah

Travelled with group

31 Aug 2025

Liked: Cleanliness

Disliked: Staff & service, amenities

I went to this RIU with high expectations since I recently came back from the one in Bahamas. This fell way short. It’s really the customer service. The check in process was horrible. I came in early around 1 and they said it was too early come back at 3. That wasn’t a problem until I came back at 3 and it was a whole group of people. I waited on line for 45 min and there were only 3 people in front of me. And when I got to the front, the lady left so I’m there standing there waiting now for someone to come back and give me my room. Luckily the second person I was with went to another line and a non front desk person found that our keys were already ready and gave it to us. Also they are doing construction, I wasn’t aware of that before booking. Rooms are definitely in need of update. Screws/knobs falling out, AC barely worked. And the food was sub par, the breakfast was the best. Lastly, it was my birthday and i was looking planning to go to the steakhouse specialty restaurant. I go there and it’s closed for a wedding. No one informed us ahead of time, I’m sure this wedding was planned in advance. Some positives were the entertainment, beach, and bar service. They really made my experience. And they also sent me a slice of birthday cake for my birthday which was really nice.

Stayed 6 nights in Aug 2025

2/10 Terrible

Khananya

31 Aug 2025

Stayed 4 nights in Aug 2025

4/10 Poor

Susanne Lisa Khan

31 Aug 2025

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Staff was very professional and courteous. Food was good. When we arrived, we were assigned to the old building. Many issues with the rooms we were assigned to. My mother was stuck in her room with no working phone to call for maintenance until we arrived to help get her out. When maintenance arrived, she was told there was a broken door hinge. Air conditioner was only operating with the fan. No cool air. Rooms were humid and damp. Couldn't wait to be reassigned the next day. Had many issues with the move from the old building to new building. Very poorly managed. Despite reaching out to the hotel prior to arriving, and being assured that we would not be affected by the renovations, we did have to move the day after we arrived. Day of the move the elevators to the new building were not working. Some customers were actually carrying their suitcases on their shoulders up the staircase. We did not have that option as I traveled with my 84 year old mother and aunt. We had to wait until the elevators were fixed. Needless to say the line was very long as many of us relied on one working elevator. The newly renovated rooms are beautiful, however the shower door in some rooms have a gap at the bottom. After showering, water ran out to the sink and close to the toilet. On vacation we had to clean up water on the floor after each shower. Last two days, water was turned off to the rooms for periods of time. Communication of the issues was by word of mouth. We all expected better!

Stayed 5 nights in Aug 2025

8/10 Good

John

31 Aug 2025

Stayed 7 nights in Aug 2025

6/10 Okay

Tracey Newton

Travelled with partner

31 Aug 2025

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

Construction going on. It caused a lot of problems. Elevators not working, toilet leaking, then we had no water to flush toilets or take showers! And we were in the new building! They need to close now and finish all renovations a then re-open! On the bright side the beach is gorgeous, pool is nice and you can walk to shops and great restaurants & bars.

Stayed 5 nights in Aug 2025

6/10 Okay

Tiffani

Travelled with partner

31 Aug 2025

Liked: Cleanliness, staff & service, amenities

Pros: friendly staff, beautiful property, the buffett food was delicious, the shows were professionally done and excellent, the pool was nice, the beach was beautiful and calm. The room was beautiful and had great AC. The drinks were great! Cons: we paid for a room with a balcony and didnt get a balcony, we were in the new remodeled room and had no hot water for 7 days. We paid around $500 night and there only compensation was a bottle of champagne which we do not like. The water was off several times during the week without notice. The housekeeper left 2 used bottles of water from the previous people that stayed in the room before us in the fridge. It took 2 days to get more bottled water. She kept forgetting to leave more coffee, rags, a coffee cup we (we started out with 2 and then had one the rest of the week). The music around the pool was ridiculously loud and sadly with all the construction being done thats what we heard at the beach.

Stayed 7 nights in Aug 2025

2/10 Terrible

Gerti

Travelled with family

31 Aug 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I stayed 10 nights at this resort with my family and it was a nightmare. I have never experienced something like this. I will list a few issues I had during my stay at this disgusting place. I filed complaint due to the below issues: 1 - Extreme loud noise inside and outside of the resort due to construction starting at 7:30 in the morning. 2 - No AC for 2 days 3 - No water on certain hours of the day 4 - No hot water almost every day 5 - Terrible restaurant management due to limited hours of operation. I’ve never had an experience where the restaurant does not allow you to get in after 8PM. Management at the resort is well aware of the issues and unfortunately they don’t do anything about it. They are very sneaky and invite you to file complaints so you can get full refund back which doesn’t happen. This place does not meet any standards. You pay a lot of money and in exchange you construction noise, no water, dust, terrible restaurant experience and no AC. PLEASE DO YOURSELF A FAVOR AND STAY AWAY FROM THIS RESORT. SAVE YOURSELF MONEY AND A LOT OF HEADACHE. DON’T WASTE YOUR TIME.

Stayed 10 nights in Aug 2025

10/10 Excellent

Thomas

Travelled with family

30 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our family had a great time and the manage Junior was very helpful

Stayed 7 nights in Aug 2025

4/10 Poor

ELIEZEL TORRES

30 Aug 2025

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

First thing was that this room should not be considered ocean view. There were exhaust fan ducts in the bathroom that didn’t work. The air conditioning in the room was terrible. There were roaches in the room. Water in shower would not drain. Sink closest to shower did not drain. Last night there we couldn’t shower because there was water coming from the ceiling in the shower and where the toilet is. Leaking near the ceiling lights. Dangerous, property manager could probably avoid all bad reviews if the rooms were inspected when done.

Stayed 3 nights in Aug 2025

8/10 Good

Lisa

30 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The place is nice but not people with disabilities friendly. There was a lot of stairs and ramps to climb up. Also the air conditioning in the rooms need to be cooler. The bellmen needed to take our luggage and show us to our room. Not us just trying to find our room our selves. When there was a issue with not receiving face cloths it took 2 calls and a visit to the front desk before I received our wash cloths.

Stayed 4 nights in Aug 2025

6/10 Okay

Viviana

29 Aug 2025

Liked: Cleanliness, staff & service

Still underconstruction

Stayed 3 nights in Aug 2025

4/10 Poor

Taylor

Travelled with family, Travelled with partner

29 Aug 2025

Liked: Staff & service, amenities

Disliked: Cleanliness, property conditions & facilities

Overall the staff and food options were very good. The wait staff and bartenders were very personable and attentive. However the over all condition of our stay was soured by the facilities. Our room had been recently renovated and had clearly been rushed to allow guests in while the building was still under major construction. We only had hot water on the first day of our 7 day stay and routinely did not have water in our room for extended times after the second day. When we did have water the shower drain would back up causing it to flood. The elevators were over taxed and were also having maintenance issues. Many people in the hotel also voiced these concerns all of which were brought up to the front desk staff. The staff attempted to assist us bit did not have solutions to the issues.

Stayed 7 nights in Aug 2025

6/10 Okay

Brian J.

28 Aug 2025

Stayed 4 nights in Aug 2025

2/10 Terrible

Christopher

28 Aug 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Dear RIU palace Aruba or to whom it may concern Hi, my name is Christopher Hargrove, I have recently visited Aruba and while visiting Aruba, I had made reservations to stay at one of your resort, which was RIU palace Aruba from Aug 22-25, 2025. My stay at this resort was one of my worst experiences and would like to be reimbursed for some of my vacation. I have reached out to RIU palace and they said I have to go thru the company I booked. First I the room had no AC for 2days which is unacceptable, also there was not toilet sit or toilet cover on the toilet, maintenance had to come install one. I also had to wait 90mins to get food after ordering and being set at the table. I feel I spent most of my vacation at the front desk and in an uncomfortable room at night. Look forward to hear back from you.

Stayed 3 nights in Aug 2025

2/10 Terrible

Thomas

27 Aug 2025

Disliked: Staff & service, amenities, property conditions & facilities

What a complete disaster staying at the Riu Palace from day 1 of getting there. Rooms were not ready at 3pm check in. The elevators weren’t working throughout the whole stay from August 22nd- August 27nd. Me, my wife, and 8 family members including babies had to carry our luggage’s, bags, and babies up 5 flight of stairs on the first day. Even on the last day we had to carry them all down because elevators didn’t work. We stood in room 1523 and not only us but mainly everyone had problems with their rooms. Our sink did not work. We had no hot water the entire time we stood there. The shower drain did not drain properly. We had to shower in cold water the entire trip! There was construction going on the entire stay. My brothers room was flooded and the light fixture was hanging from the ceiling. He had to switch 5 rooms until he found one that had no problems! In my grandpas room and other family members rooms the Air Conditioner did not work. My grandfather is 80 years old with a heart condition and the staff gave him a problem switching rooms with Air Condition. He could of gotten a heart attack! What a disaster this whole vacation was staying there. It was disgraceful and we paid good money for this place. We paid for a hotel and didn’t receive what we paid for. It was suppose to be a nice vacation for everyone and everyone was in distress over this. I’m so upset after all the money we spent as a whole. The Riu Palace should compensate us for this disaster of a stay!

Stayed 5 nights in Aug 2025

2/10 Terrible

Michael

Travelled with family, Travelled with family and small children

27 Aug 2025

Disliked: Staff & service, property conditions & facilities

Ongoing construction on the beach, no working elevators, no working hot water or water in general for 2 days, no working telephones, no working ac.

Stayed 5 nights in Aug 2025

8/10 Good

Gary Martin

Travelled with partner

27 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Service was excellent .. food was excellent .. staff was excellent … very clean …

Stayed 6 nights in Aug 2025

2/10 Terrible

sam

Travelled with partner

27 Aug 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Properly was under construction no hot water elevator was not working air conditioner not working properly room had a moldy smell

Stayed 4 nights in Aug 2025

2/10 Terrible

Angel

27 Aug 2025

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

Very disappointing!!! I did not having air condition for the first 2 day, it was unbearable and I suffer from asthma. The 3rd the elevator broke down… I have severe back condition. This day was an absolute nightmare. We were not even offered any type of compensation. I am asking Expedia to provide me some compensation for this trip. Thank you.

Stayed 3 nights in Aug 2025

6/10 Okay

Georgiana

Travelled with family

27 Aug 2025

Liked: Staff & service

Disliked: Property conditions & facilities

I was very surprised to learn that on the second day of my vacation we were told that we had to move to the new building. The elevator didn’t work , water was turned off and the a/c didn’t work. That situation was ongoing up to the time of my departure. The food was good and there was plenty of activities.

Stayed 5 nights in Aug 2025

2/10 Terrible

Kristina

Travelled with family, Travelled with family and small children

27 Aug 2025

Disliked: Cleanliness, property conditions & facilities

My family and I stayed at the Riu Palace Aruba from Friday, August 22, through Tuesday, August 26. I am writing to formally express my extreme disappointment with the quality of our stay, which was far below the standards expected of a resort of your reputation. From the moment we arrived, our experience was plagued with issues: • Elevators Out of Service: Upon check-in, the elevators were not functioning, forcing my wife and me to carry our 15-month-old child and all of our luggage up to the 5th floor. • Plumbing Issues: The hot water only worked for 2 out of the 4 nights, the sink faucets did not provide cold water, and the shower drain was clogged, causing water to back up while bathing. • Air Conditioning & Fan Malfunctions: On our first night, the AC did not function, and neither did the ceiling fan, leaving our room uncomfortable. • Construction Noise: Our stay was further disrupted by loud construction noises, including jackhammers from morning until evening. This not only disturbed our sleep but also made it extremely difficult for our infant daughter to rest. • Unresponsive Service: Despite multiple complaints, staff members were unable to resolve these issues

Stayed 4 nights in Aug 2025

2/10 Terrible

Donald

Travelled with family, Travelled with family and small children

27 Aug 2025

Liked: Cleanliness

Disliked: Amenities, property conditions & facilities

My family and I stayed at the Riu Palace Aruba from Friday, August 22, through Tuesday, August 26 2025. I am writing to formally express my extreme disappointment with the quality of our stay, which was far below the standards expected of a resort of your reputation. From the moment we arrived, our experience was plagued with issues: • Elevators Out of Service: Upon check-in, the elevators were not functioning, forcing my wife and me to carry our 15-month-old child and all of our luggage up to the 5th floor. • Plumbing Issues: The hot water only worked for 2 out of the 4 nights, the sink faucets did not provide cold water, and the shower drain was clogged, causing water to back up while bathing. • Air Conditioning & Fan Malfunctions: On our first night, the AC did not function, and neither did the ceiling fan, leaving our room uncomfortable. • Construction Noise: Our stay was further disrupted by loud construction noises, including jackhammers from morning until evening. This not only disturbed our sleep but also made it extremely difficult for our infant daughter to rest. • Unresponsive Service: Despite multiple complaints, staff members were unable to resolve these issues

10/10 Excellent

Marie G

Travelled with family

27 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean

Stayed 5 nights in Aug 2025

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