Hotel Riu Palace Aruba - All Inclusive

4.0 star property

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Photo gallery for Hotel Riu Palace Aruba - All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
Aerial view
5 restaurants, breakfast, lunch, dinner served; Fusion cuisine
Lobby
Balcony view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included
  • Hot tub
  • All-inclusive
  • Room service
  • 24/7 front desk

Explore the area

View in a map
J.E. Irausquin Blvd 79, Noord
  • The Casino at Hilton Aruba
    ‪3 min walk‬
  • Hyatt Regency Casino
    ‪9 min walk‬
  • Eagle Beach
    ‪2 min drive‬
  • Oranjestad (AUA-Queen Beatrix Intl.)
    ‪10 min drive‬

Room options

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 39 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Standard Double Room (E)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (U)

8.6 out of 10
Excellent
(115 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (U)

  • 61 sq m
  • Sleeps 3
  • 1 King Bed

Suite, Ocean View (U)

9.0 out of 10
Wonderful
(6 reviews)
  • 61 sq m
  • Sleeps 3
  • 1 King Bed

Suite, Ocean View (L)

  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (E)

  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, Jetted Tub, Sea View (E)

  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite (U)

8.0 out of 10
Very good
(4 reviews)
  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Double Room (ROH | B2C-CA)

  • Sleeps 4
  • 1 King Bed

Double Room, Connecting Rooms (ROH | B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds

Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite (L)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Balcony, Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

Suite, Jetted Tub, Sea View (L)

  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room (ROH | C)

9.6 out of 10
Exceptional
(5 reviews)
  • 35 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite, Partial Ocean View (U)

8.0 out of 10
Very good
(237 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

8.0 out of 10
Very good
(2 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (C)

9.4 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Partial Ocean View (E)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (L)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (L)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (C)

8.0 out of 10
Very good
(2 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Standard Double Room (L)

8.6 out of 10
Excellent
(4 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, Balcony, Ocean View (C)

  • 39 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

Suite (C)

  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite (C)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms (ROH | C)

  • 32 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds

Suite, Ocean View (B2C-US)

  • 61 sq m
  • Sleeps 3
  • 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-US)

  • 61 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Oceanfront (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (C)

8.0 out of 10
Very good
(1 review)
  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, Jetted Tub, Ocean View (C)

  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite Junior with Sea View

  • 39 sq m
  • Sea view
  • Sleeps 4

Suite with Sea View

  • 61 sq m
  • Sea view
  • Sleeps 2

Suite Junior with Side Sea View

  • 35 sq m
  • Partial sea view
  • Sleeps 4

Suite Junior

  • 39 sq m
  • Sleeps 4

Suite Premium with Sea View

  • 61 sq m
  • Sea view
  • Sleeps 2

Similar properties

About this property

Hotel Riu Palace Aruba - All Inclusive

Family fun on the beach, with 2 outdoor pools, near Hyatt Regency Casino
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Aruba - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Hotel Riu Palace Aruba - All Inclusive offers 450 accommodations with free minibar items and a safe. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, Access to hot tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Our customers tell us they can't get enough of Hotel Riu Palace Aruba - All Inclusive's great beach location. During your stay, you're just a quick walk from Palm Beach. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Drinking and dining options include 5 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Indulge with body treatments, Swedish massages or manicures and pedicures at the spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a sauna and volleyball
  • Guests have great things to say about the pool and the beach
  • Within a 10-minute walk of Palm Beach and Hyatt Regency Casino
Hotel Riu Palace Aruba - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Hotel Riu Palace Aruba - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a health club. Self parking is free.

Smoking is allowed in designated areas at this 4-star Noord property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Don Nicolás – This buffet restaurant serves breakfast and dinner.
Krystal – This theme restaurant specialises in Fusion cuisine and only serves dinner. Open daily.
Sayuri – This theme restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Milano – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Nautilis – This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Volleyball

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Don Nicolás
  • Krystal
  • Milano
  • Nautilis
  • Sayuri

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Snorkelling
  • Surfing/bodyboarding
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,959 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 10 floors
  • 3 buildings
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Renovations and closures

The property will be renovating from 2 July 2025 to 7 May 2026 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Aruba - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

This property does not have a Aruba Tourist Board rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

All Inclusive Aruba Riu
All Inclusive Aruba Riu Palace
All Inclusive Riu Palace Aruba
Aruba All Inclusive Riu Palace
Aruba Riu All Inclusive
Palace Aruba
Riu Aruba
Riu Palace All Inclusive Aruba
Riu Palace Aruba
Riu Palace Aruba All Inclusive
Riu Palace Aruba All Inclusive Palm Beach
Riu Palace Aruba Palm Beach
Riu Palace Aruba All Inclusive Noord
Riu Palace Aruba Resort
Hotel Riu Palace Aruba Palm - Eagle Beach
Riu Palace Aruba Noord
Riu Palace Aruba All Inclusive All-inclusive property Noord
Riu Palace Aruba All Inclusive All-inclusive property
Riu Aruba Inclusive Noord
Riu Aruba Inclusive Inclusive
Riu Palace Aruba All Inclusive
Hotel Riu Palace Aruba - All Inclusive Noord
Hotel Riu Palace Aruba - All Inclusive All-inclusive property

Hotel Riu Palace Aruba - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 951 out of 1803 reviews
Rating 8 - Good. 396 out of 1803 reviews
Rating 6 - Okay. 237 out of 1803 reviews
Rating 4 - Poor. 118 out of 1803 reviews
Rating 2 - Terrible. 101 out of 1803 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Djanira

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Half of the hotel is under construction, very noisy and dirty with dust
Stayed 4 nights in May 2025

10/10 Excellent

Robina

Liked: Amenities
Beautiful hotel and very accommodating
Stayed 4 nights in May 2025

10/10 Excellent

Linda, Pittsburgh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food was delicious, employees very friendly, Resort is very clean, shows were fun. Only thing that was disappointing was there was Construction in the one building and you can hear it all day long however, the entertainment staff plays music at the pool so between that and being there you kind of turn it out after a while so that did not make me give this hotel a bad rating they are just trying to improve. Would definitely come back in a heartbeat! After construction of course LOL
Stayed 7 nights in May 2025

4/10 Poor

Eric

Travelled with partner
Disliked: Property conditions & facilities
The good: -The staff was very accommodating and friendly -beach area was well kept and the beach was great -very cool pool setup and nice pool. The walk up pool bar was great The bad: -we did not get the room that was advertised and how it appeared on the website. It was deceptive in what room we thought we were getting vs what we got. We paid for an ocean view and did not get one how the website portrays it (had a very obstructed view) -the initial room we got had black mold, a very musty smell, and appeared furniture had not been replaced in 30 years (we asked to switch rooms and we were able to, but felt we still did not get what we were paying for. The new room we got looked like it was recently updated and was nicer) -the cafeteria had lots of flies. I didn’t see anything being done to prevent the flies -construction was going on at the resort, so there was a constant sound of a jackhammer from about 9AM-5PM Overall, it’s hard to not have a great time in Aruba and my wife and I had a great time! But just wanted to point out some things that could be improved upon
Stayed 7 nights in May 2025

10/10 Excellent

Vannasong, Markham

Liked: Cleanliness, staff & service, property conditions & facilities
Great food and staff! Minutes to the beach!
Stayed 7 nights in May 2025

6/10 Okay

Daniel J

Travelled with partner
Disliked: Property conditions & facilities
Property was in a good location but it’s under serious renovations. Jackhammers started each day at 7am. Food was good, pool activity / food was horrible / boring, nothing like what you experience in Rui Mexico. For what I paid I wish I stayed elsewhere.
Stayed 7 nights in May 2025

10/10 Excellent

Karnail

Stayed 4 nights in May 2025

10/10 Excellent

CARLOS

Stayed 6 nights in May 2025

2/10 Terrible

Joseph

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place good food awesome beach
Stayed 6 nights in May 2025

10/10 Excellent

Ruth, FLUSHING

Stayed 4 nights in May 2025

6/10 Okay

Margarita

Liked: Property conditions & facilities
Disliked: Cleanliness
Room are very outdated. Not the cleanest but the beach area is beautiful. Buffet restaurant doesn’t let you take out food because of “ sanitary” reasons. It would have been nice to go up to my room and eat on my balcony with the ocean view.
Stayed 3 nights in May 2025

8/10 Good

Diego

Stayed 7 nights in Oct 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
I am very understanding of construction and the growing pains that go along with that. I wish at some point I would’ve had advanced notice of this. Using the staff elevator to get to the 8th floor was awful. The food was mediocre, this was my 5th stay there and was the only time the food was disappointing. Again, could be to the construction , but for the price, I feel slightly cheated as compared to previous stays there.
Stayed 6 nights in May 2025

2/10 Terrible

Hadi

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It is horrible that neither riu or Expedia decided to share that there was construction going on at the riu. I am very upset and felt that my vacation was a true waste of time and money. 4 nights straight I couldn’t sleep because the AC was not working. I also was hearing watering running through the walls some how. I was on the eighth floor of a building only the service elevator would get to this floor so I got to ride with all the room service and laundry all the time and it was 100 degree in that elevator and where we waited for it was filthy for days!! Construction would start 6am to 6pm and you couldn’t even hear your self speak to anyone. Bar tender couldn’t even hear the orders at the pool. I am disappointed with both Riu and Expedia and believe I should Complain for a refund due to the lack of communication and lack of relaxation.
Stayed 4 nights in May 2025

8/10 Good

William

Travelled with family
Liked: Cleanliness
Disliked: Amenities
No swim attire allowed when getting breakfast or lunch was annoying. Pools in great need of update. Some of the tiles were black. Chairs in the pool were dirty. The kayak and paddle boarding that was advertised as free with the booking was never available. The staff managing this was very rude when we inquired about using it. Beds were hard. Overall, hotel needs updating. Maria in the dining hall was excellent. She provided great customer service. The front desk attendant at check out was very short and rude. Didn't provide a feeling that would make me want to come back.
Stayed 3 nights in May 2025

4/10 Poor

Robert

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was construction being done on one entire side of the riu all you heard all day long was construction and jackhammers the elevators didnt work so we had to take staff elevators which took extremely long 20 mins each time and our original room was absolutely filled with mold and blood on the sheets. They changed and accommodated us with a different room that then had the air conditioning not work n had to call for two days straight to get someone to fix it.
Stayed 5 nights in May 2025

8/10 Good

Theresa Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay for the most part. There was a lot of construction noise all day every day. Also, the beachfront restaurant was closed down, and I had really been looking forward to that. There was no notification prior to our trip that this construction was happening. Would probably stay somewhere else next time.
Stayed 7 nights in May 2025

10/10 Excellent

JOHNNY

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in May 2025

6/10 Okay

DANA

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Would not stay at this hotel again
Stayed 5 nights in May 2025

10/10 Excellent

Beverly

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in May 2025

6/10 Okay

Diane

Travelled with family
Liked: Cleanliness, staff & service
The experience would have been better if we were told ahead of time about the construction which was non-stop from 8-6 making It impossible to relax even on the beach or pool. When we asked about It at the front desk we were told It wasnt happening on the weekends but It was! Very disappointing.
Stayed 4 nights in May 2025

8/10 Good

Paul Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
This was my 6th time at this resort and by far the worse. Half the hotel under construction jack hammering all day long. The first room I was given I wouldn't take it; the second room was a little better. Dirty a/c vents cracked tiles when we would unplug something from the wall the cover plate would fall off showing bare electrical terminals. Then the elevator stopped working my last three days there. either walk up 4 flights or take the small service elevator with other guests and service staff, maintenance people dirty laundry, anyway very disappointed.
Stayed 6 nights in May 2025

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always so kind, friendly and helpful. They make you feel at home!
Stayed 4 nights in Mar 2025

2/10 Terrible

Gehan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is probably the first and last time I ever go to this resort. There was no heads up about construction and tearing down buildings. The noise was ridiculous and out-of-control. Elevators were always out. Rooms were not clean and stunk of mold and mildew, air conditioning sounds like a motorcycle speeding down the highway. Asked to have it serviced it never was. Sheets and comforters were stained.
Stayed 4 nights in May 2025