Hotel Riu Palace Aruba - All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Riu Palace Aruba - All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
Aerial view
Lobby
5 restaurants, breakfast, lunch, dinner served; Fusion cuisine
Balcony view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included

Explore the area

View in a map
J.E. Irausquin Blvd 79, Noord
  • Place, The Casino at Hilton Aruba
    ‪3 min walk‬
  • Place, Palm Beach
    ‪3 min walk‬
  • Place, Hyatt Regency Casino
    ‪9 min walk‬
  • Airport, Oranjestad (AUA-Queen Beatrix Intl.)
    ‪11 min drive‬

Room options

Suite Junior

  • 39 sq m
  • Sleeps 4

Suite Junior with Side Sea View

  • 35 sq m
  • Sleeps 4

Junior Suite, Partial Ocean View (U)

8.0 out of 10
Very good
(253 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

8.6 out of 10
Excellent
(115 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (U)

9.0 out of 10
Wonderful
(6 reviews)
  • 61 sq m
  • Sleeps 3
  • 1 King Bed

Suite, Jetted Tub, Ocean View (U)

  • 61 sq m
  • Sleeps 3
  • 1 King Bed

Standard Double Room (L)

8.6 out of 10
Excellent
(4 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, Partial Ocean View (L)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (L)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (E)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (E)

8.0 out of 10
Very good
(2 reviews)
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (B2C-US)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 39 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (B2C-US)

  • 61 sq m
  • Sleeps 3
  • 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-US)

  • 61 sq m
  • Sleeps 3
  • 1 King Bed

Suite, Ocean View (C)

8.0 out of 10
Very good
(1 review)
  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (C)

8.0 out of 10
Very good
(2 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room (ROH | C)

9.8 out of 10
Exceptional
(6 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Suite (U)

8.4 out of 10
Very good
(5 reviews)
  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Junior Suite (L)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Sea View (L)

  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (L)

  • 61 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (E)

  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite, Jetted Tub, Sea View (E)

  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Suite (B2C-US)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Standard Double Room (E)

  • 33 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 39 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

  • 39 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

Junior Suite (C)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite (B2C-CA)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Double Room (ROH | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 2 bedrooms
  • Sleeps 8
  • 2 King Beds OR 4 Double Beds

Suite, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Oceanfront (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Partial Ocean View (C)

  • Sleeps 4
  • 1 King Bed

Junior Suite, Partial Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed

Junior Suite, Connecting Rooms, Partial Ocean View (C)

  • Sleeps 8
  • 1 King Bed

Junior Suite, Connecting Rooms, Partial Ocean View (B2C-CA)

  • Sleeps 8
  • 1 King Bed

Suite Junior with Sea View

  • 39 sq m
  • Sleeps 4

Suite with Sea View

  • 61 sq m
  • Sleeps 2

Suite Premium with Sea View

  • 61 sq m
  • Sleeps 2

Similar properties

About this property

Hotel Riu Palace Aruba - All Inclusive

Family fun on the beach, with 2 outdoor pools, near Hyatt Regency Casino
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Aruba - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Hotel Riu Palace Aruba - All Inclusive offers 450 accommodations with free minibar items and a safe. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, Access to hot tub and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Our customers tell us they can't get enough of Hotel Riu Palace Aruba - All Inclusive's great beach location. During your stay, you're just a quick walk from Palm Beach. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Drinking and dining options include 5 restaurants, a coffee shop, a swim-up bar and a poolside bar
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Indulge with hot stone massages, reflexology or facials at the spa
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a sauna and volleyball
  • Guests have great things to say about the pool and the clean guestrooms
  • Within a 10-minute walk of Palm Beach and Hyatt Regency Casino
Hotel Riu Palace Aruba - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Hotel Riu Palace Aruba - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a health club. Self parking is free.

Smoking is allowed in designated areas at this 4-star Noord property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Don Nicolás – This buffet restaurant serves breakfast and dinner.
Krystal – This theme restaurant specialises in Fusion cuisine and only serves dinner. Open daily.
Sayuri – This theme restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Milano – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Nautilis – This restaurant serves lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Volleyball

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 5 restaurants
  • 6 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Don Nicolás
  • Krystal
  • Milano
  • Nautilis
  • Sayuri

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Kayaking
  • Personal motorised watercraft
  • Playground
  • Sauna
  • Scuba diving
  • Snorkelling
  • Surfing/bodyboarding
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,959 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 10 floors
  • 3 buildings
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Renovations and closures

The property will be renovating from 2 July 2025 to 7 May 2026 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Aruba - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

This property does not have a Aruba Tourist Board rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

All Inclusive Aruba Riu
All Inclusive Aruba Riu Palace
All Inclusive Riu Palace Aruba
Aruba All Inclusive Riu Palace
Aruba Riu All Inclusive
Palace Aruba
Riu Aruba
Riu Palace All Inclusive Aruba
Riu Palace Aruba
Riu Palace Aruba All Inclusive
Riu Palace Aruba All Inclusive Palm Beach
Riu Palace Aruba Palm Beach
Riu Palace Aruba All Inclusive Noord
Riu Palace Aruba Resort
Hotel Riu Palace Aruba Palm - Eagle Beach
Riu Palace Aruba Noord
Riu Palace Aruba All Inclusive All-inclusive property Noord
Riu Palace Aruba All Inclusive All-inclusive property
Riu Aruba Inclusive Noord
Riu Aruba Inclusive Inclusive
Riu Palace Aruba All Inclusive
Hotel Riu Palace Aruba - All Inclusive Noord
Hotel Riu Palace Aruba - All Inclusive All-inclusive property

Hotel Riu Palace Aruba - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 959 out of 1850 reviews
Rating 8 - Good. 400 out of 1850 reviews
Rating 6 - Okay. 250 out of 1850 reviews
Rating 4 - Poor. 124 out of 1850 reviews
Rating 2 - Terrible. 117 out of 1850 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is nice but not people with disabilities friendly. There was a lot of stairs and ramps to climb up. Also the air conditioning in the rooms need to be cooler. The bellmen needed to take our luggage and show us to our room. Not us just trying to find our room our selves. When there was a issue with not receiving face cloths it took 2 calls and a visit to the front desk before I received our wash cloths.
Stayed 4 nights in Aug 2025

6/10 Okay

Viviana

Liked: Cleanliness, staff & service
Still underconstruction
Stayed 3 nights in Aug 2025

4/10 Poor

Taylor

Travelled with family, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Overall the staff and food options were very good. The wait staff and bartenders were very personable and attentive. However the over all condition of our stay was soured by the facilities. Our room had been recently renovated and had clearly been rushed to allow guests in while the building was still under major construction. We only had hot water on the first day of our 7 day stay and routinely did not have water in our room for extended times after the second day. When we did have water the shower drain would back up causing it to flood. The elevators were over taxed and were also having maintenance issues. Many people in the hotel also voiced these concerns all of which were brought up to the front desk staff. The staff attempted to assist us bit did not have solutions to the issues.
Stayed 7 nights in Aug 2025

6/10 Okay

Brian J.

Stayed 4 nights in Aug 2025

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dear RIU palace Aruba or to whom it may concern Hi, my name is Christopher Hargrove, I have recently visited Aruba and while visiting Aruba, I had made reservations to stay at one of your resort, which was RIU palace Aruba from Aug 22-25, 2025. My stay at this resort was one of my worst experiences and would like to be reimbursed for some of my vacation. I have reached out to RIU palace and they said I have to go thru the company I booked. First I the room had no AC for 2days which is unacceptable, also there was not toilet sit or toilet cover on the toilet, maintenance had to come install one. I also had to wait 90mins to get food after ordering and being set at the table. I feel I spent most of my vacation at the front desk and in an uncomfortable room at night. Look forward to hear back from you.
Stayed 3 nights in Aug 2025

2/10 Terrible

Thomas

Disliked: Staff & service, amenities, property conditions & facilities
What a complete disaster staying at the Riu Palace from day 1 of getting there. Rooms were not ready at 3pm check in. The elevators weren’t working throughout the whole stay from August 22nd- August 27nd. Me, my wife, and 8 family members including babies had to carry our luggage’s, bags, and babies up 5 flight of stairs on the first day. Even on the last day we had to carry them all down because elevators didn’t work. We stood in room 1523 and not only us but mainly everyone had problems with their rooms. Our sink did not work. We had no hot water the entire time we stood there. The shower drain did not drain properly. We had to shower in cold water the entire trip! There was construction going on the entire stay. My brothers room was flooded and the light fixture was hanging from the ceiling. He had to switch 5 rooms until he found one that had no problems! In my grandpas room and other family members rooms the Air Conditioner did not work. My grandfather is 80 years old with a heart condition and the staff gave him a problem switching rooms with Air Condition. He could of gotten a heart attack! What a disaster this whole vacation was staying there. It was disgraceful and we paid good money for this place. We paid for a hotel and didn’t receive what we paid for. It was suppose to be a nice vacation for everyone and everyone was in distress over this. I’m so upset after all the money we spent as a whole. The Riu Palace should compensate us for this disaster of a stay!
Stayed 5 nights in Aug 2025

2/10 Terrible

Michael

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Ongoing construction on the beach, no working elevators, no working hot water or water in general for 2 days, no working telephones, no working ac.
Stayed 5 nights in Aug 2025

8/10 Good

Gary Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent .. food was excellent .. staff was excellent … very clean …
Stayed 6 nights in Aug 2025

2/10 Terrible

sam

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Properly was under construction no hot water elevator was not working air conditioner not working properly room had a moldy smell
Stayed 4 nights in Aug 2025

2/10 Terrible

Angel

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very disappointing!!! I did not having air condition for the first 2 day, it was unbearable and I suffer from asthma. The 3rd the elevator broke down… I have severe back condition. This day was an absolute nightmare. We were not even offered any type of compensation. I am asking Expedia to provide me some compensation for this trip. Thank you.
Stayed 3 nights in Aug 2025

6/10 Okay

Georgiana

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I was very surprised to learn that on the second day of my vacation we were told that we had to move to the new building. The elevator didn’t work , water was turned off and the a/c didn’t work. That situation was ongoing up to the time of my departure. The food was good and there was plenty of activities.
Stayed 5 nights in Aug 2025

2/10 Terrible

Kristina

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
My family and I stayed at the Riu Palace Aruba from Friday, August 22, through Tuesday, August 26. I am writing to formally express my extreme disappointment with the quality of our stay, which was far below the standards expected of a resort of your reputation. From the moment we arrived, our experience was plagued with issues: • Elevators Out of Service: Upon check-in, the elevators were not functioning, forcing my wife and me to carry our 15-month-old child and all of our luggage up to the 5th floor. • Plumbing Issues: The hot water only worked for 2 out of the 4 nights, the sink faucets did not provide cold water, and the shower drain was clogged, causing water to back up while bathing. • Air Conditioning & Fan Malfunctions: On our first night, the AC did not function, and neither did the ceiling fan, leaving our room uncomfortable. • Construction Noise: Our stay was further disrupted by loud construction noises, including jackhammers from morning until evening. This not only disturbed our sleep but also made it extremely difficult for our infant daughter to rest. • Unresponsive Service: Despite multiple complaints, staff members were unable to resolve these issues
Stayed 4 nights in Aug 2025

2/10 Terrible

Donald

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
My family and I stayed at the Riu Palace Aruba from Friday, August 22, through Tuesday, August 26 2025. I am writing to formally express my extreme disappointment with the quality of our stay, which was far below the standards expected of a resort of your reputation. From the moment we arrived, our experience was plagued with issues: • Elevators Out of Service: Upon check-in, the elevators were not functioning, forcing my wife and me to carry our 15-month-old child and all of our luggage up to the 5th floor. • Plumbing Issues: The hot water only worked for 2 out of the 4 nights, the sink faucets did not provide cold water, and the shower drain was clogged, causing water to back up while bathing. • Air Conditioning & Fan Malfunctions: On our first night, the AC did not function, and neither did the ceiling fan, leaving our room uncomfortable. • Construction Noise: Our stay was further disrupted by loud construction noises, including jackhammers from morning until evening. This not only disturbed our sleep but also made it extremely difficult for our infant daughter to rest. • Unresponsive Service: Despite multiple complaints, staff members were unable to resolve these issues

10/10 Excellent

Marie G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 5 nights in Aug 2025

2/10 Terrible

Rafael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment my family arrived the resort had construction happening. No elevators, showers, air conditioning units were working. Terrible experience. Definitely will not be going back.
Stayed 4 nights in Aug 2025

6/10 Okay

Stephanie

Stayed 4 nights in Aug 2025

4/10 Poor

Diana

Disliked: Staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

10/10 Excellent

Hertzel

Travelled with family and small children
Liked: Cleanliness, amenities
The staff were very friendly and helpful. The cleanliness was outstanding and the food was amazing. Planning another trip to go back in December
Stayed 5 nights in Aug 2025

2/10 Terrible

Frederick

Travelled with family

Pee Uew should be the name Mold everywhere

Our room was very disgusting mold covered everything we ask for a new room. The new room was just as bad if not worse, black mold everywhere on the pictures on the wall on the fixtures on the wall, along all the molding in the room the worst part it covered the entire mattress The scariest part of all is they continue to rent these rooms out in that condition
Have to put my head on this
Mold othe walls an woodwork
Covered with mold
The other half of the mattress Mold
Stayed 6 nights in Aug 2025

10/10 Excellent

Anika

Stayed 4 nights in Aug 2025

10/10 Excellent

dalia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very very old room
Stayed 4 nights in Jul 2025

2/10 Terrible

Surinder, Surrey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Riu palace for 3 days. The customer service was worst i have seen. This is the worst all inclusive I have been to. Very limited room service food options. In terms of housekeeping, the day we landed, i called three times for extra blankets, The blankets were delivered next day at 3pm. Housekeeping did not clean out room at all. There was sand, we didnt have any clean towels. I requested multiple times for them to clean my room, even went to the front to request but my room still wasnt cleaned. In the morning the next day, i had to go to the pool and get beachside towels to use inside room. They kept telling me they are on the way but nothing happened. They have welcome drink at the front. I requested water and I was told no this is for welcome only, which was a shock as it was just water in an all inclusive resort. Overall, very negative experience. Anyone i talked to on the resort had some kind of negative experience
Stayed 3 nights in Aug 2025

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had an amazing time. Will definitely return with the whole family next year.
Stayed 3 nights in Aug 2025

8/10 Good

Abeer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This all inclusive resort is beautiful. It’s super clean and the location is perfect. The swimming pool is wonderful. The staff is outstanding. The two things that need improvement on a large scale is the number of restrooms and locations. There is only one bathroom located on the level where the restaurants are, and one in the main lobby. No bathrooms by the pool area. The second complaint is the food. Huge disappointment.. was not good at any of the restaurants we tried. We were really looking forward to good meals as the price tag to vacation here is hefty. Speaking to many of other guests that stayed there, they are just as disappointed in the food selection and lack of chefs touch.
Stayed 5 nights in Aug 2025

8/10 Good

Dwayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2025